Inbound Call Agent | Customer Service

Join Prosidian Consulting as an Inbound Call Agent, where you will be the first point of contact for our valued customers. In this role, you will handle incoming calls, providing exceptional customer service and support. Your ability to listen attentively and respond effectively will be vital in ensuring customer satisfaction and resolving inquiries in a timely manner.

Join our dynamic team at Prosidian Consulting as a Customer Service Call Center Agent. In this role, you will be the first point of contact for our valued clients, providing exceptional service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Join our dynamic team at Prosidian Consulting as a Senior Call Center Agent. In this pivotal role, you will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring client satisfaction. Your ability to communicate effectively and handle customer concerns will play a crucial role in enhancing our customer experience.

jerry.ai seeks a Remote Call Center Agent to join the team, with the role based in Charlotte, NC. The main focus is helping clients by answering their questions and resolving concerns, aiming for a straightforward and positive experience with each interaction. Key responsibilities Respond to client inquiries by phone or through online channels Assist clients with questions and provide guidance on available solutions Work to make every interaction clear and helpful Location details This position is remote but requires residency in Charlotte, North Carolina.

Join Prosidian Consulting as an Entry Level Call Center Agent in Charlotte! We are looking for enthusiastic individuals who are eager to kickstart their careers in customer service. As a Call Center Agent, you will be the first point of contact for our clients, assisting with inquiries and providing excellent support.

Join our dynamic team at Prosidian Consulting as a Call Center Supervisor! In this pivotal role, you will lead a team dedicated to providing exceptional customer service. Your leadership will empower agents to deliver high-quality support, driving customer satisfaction and loyalty.

Join Prosidian Consulting as a Senior Call Center Supervisor, where you will lead a dynamic team of customer service representatives. In this pivotal role, you will be responsible for ensuring the highest levels of customer satisfaction while guiding your team to meet performance targets. Your leadership will foster a supportive and productive working environment, driving both team and individual success.

Join our dynamic team at dev2 as a Call Center Sales Representative! In this role, you will engage with customers, understand their needs, and provide tailored solutions. We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service.

alphabeinsightinc seeks a Customer Service Agent based in Charlotte to support customers as their first point of contact. This position centers on providing friendly, reliable assistance and ensuring each interaction leaves a positive impression. What you will do Answer customer questions by phone, email, or chat Offer information, resolve concerns, and guide customers through solutions Maintain a professional and approachable tone in every conversation Requirements Clear communication and attentive listening skills Interest in helping people and addressing their needs Dedication to creating positive experiences for customers

Brightspeed, a leading provider in telecommunications, is seeking a Senior Manager of Retention & Call Center Operations to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will oversee strategies to enhance customer retention and optimize call center operations, driving exceptional customer experiences and operational efficiency.Your leadership will guide a team dedicated to delivering high-quality service while developing innovative retention strategies that align with our business goals. You will collaborate with cross-functional teams to implement initiatives that improve customer satisfaction and reduce churn.

Join Prosidian Consulting as an Entry Level Call Center Supervisor in Charlotte, NC. In this vital role, you will oversee daily operations, ensuring exceptional customer service and effective team management. Ideal candidates should exhibit strong leadership skills and a commitment to excellence in service delivery.

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Location: 4651 South Blvd, Charlotte, NC 28217About PLS:At PLS®, we believe you deserve better! As a premier retail provider of financial services, PLS stands for People, Location, and Service. Our customers are at the forefront of our mission, and our dedicated team members consistently strive to exceed expectations. Established in 1997 by Bob and Dan Wolfberg, PLS has grown to encompass over 200 financial service centers across 12 states. We pride ourselves on offering convenient, transparent, and often more affordable financial products and services that cater to our customers' everyday needs.Position Overview:As a Customer Service Specialist (CSS), you will serve as the primary liaison between PLS and our valued customers. Your role is crucial in delivering exceptional service while also educating clients about our array of products and services. You will ensure adherence to our quality standards and compliance with all relevant policies and procedures.

Location: 4431 N Tryon St, Charlotte, NC 28213About PLS: At PLS, which stands for People – Location – Service, we are dedicated to providing exceptional financial services to our customers. Founded in 1997, PLS operates over 200 financial service centers across 12 states. Our focus is on convenience, transparency, and affordability. We pride ourselves on having a team of dedicated professionals who are committed to going above and beyond for our customers. Join us in making a difference in the lives of those we serve!Position Summary: As a Customer Service Representative (CSR), you will be the welcoming face of PLS, responsible for delivering superior customer service. You will engage with our customers, educate them on our diverse range of financial products and services, and ensure compliance with all operational standards. Your role is crucial in maintaining the quality and integrity of our services.

This position is based at 4651 South Blvd, Charlotte, NC 28217About PLS:At PLS, we believe in putting people first. Founded in 1997, we are a prominent retail provider of financial services with over 200 locations across 12 states. Our mission is to deliver accessible and affordable financial solutions that meet the everyday needs of our customers. We pride ourselves on our exceptional team members who deliver outstanding service, making PLS a trusted partner for our customers' financial journeys.Position Overview:The Overnight Customer Service Specialist plays a crucial role as the primary contact for our customers, embodying the PLS brand. This role is essential in ensuring customer satisfaction and educating clients about our products and services. The specialist is responsible for upholding our company's quality standards and adhering to all operational policies and procedures.

Join our dynamic team at Prosidian Consulting as a Customer Support Clerk, where you will play a crucial role in enhancing our customer experience. This position is designed for individuals who are passionate about providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that every client interaction is positive and productive.

Join our dynamic team at Prosidian Consulting as a Customer Solutions Specialist. In this critical role, you will be responsible for providing exceptional customer service and solutions to our clients. You will work closely with various teams to ensure that customer needs are met effectively and efficiently. Your expertise in customer relations will contribute to enhancing customer satisfaction and loyalty.

Join our dynamic team at Prosidian Consulting as an Entry Level Call Center Team Lead. In this pivotal role, you will guide and support a team of call center representatives, ensuring exceptional service delivery and operational efficiency. Your leadership will help shape a positive work environment while striving to meet performance goals.

Join our dynamic team at Prosidian Consulting as a Customer Liaison, where you will play a crucial role in enhancing the customer experience. As a key point of contact, you will engage with clients to understand their needs, provide solutions, and ensure satisfaction. Your contributions will help shape our customer service strategies, driving excellence in service delivery.

Join our dynamic team at Alpha Insight Inc. as a Customer Service Assistant! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance. Your friendly demeanor and problem-solving skills will help ensure customer satisfaction while contributing to our company's success.Key responsibilities include answering customer inquiries, resolving issues, and maintaining accurate records of customer interactions. We are looking for someone who is passionate about delivering high-quality service and who thrives in a fast-paced environment.