Field Service Manager – Americas

About the RoleAs the Field Service Manager for the Americas region, you will play a pivotal role in ensuring that our field services are delivered safely, with high quality, and efficiently, leading to enhanced customer satisfaction. You will oversee a team of Field Service Technicians throughout the region and act as the advocate for our customers by collaborating closely with Sales, Product, Finance, and Customer Service teams to continually enhance service delivery.Key ResponsibilitiesLead and mentor a team of Field Service Technicians, ensuring their training, qualifications, and adherence to safety protocols.Cultivate a robust safety culture within the team.Strategically plan and coordinate field service activities to align with customer expectations.Act as the primary contact for customer issues and escalation processes.Define, implement, and uphold service standards, processes, and policies.Monitor KPIs and customer feedback to foster continuous improvement.Manage budgets and work orders while supporting the growth of our service business.

Account Representative – Location: Charlotte, NCSalary: $70,000 – $80,000About Our Company:Since 1985, Mid America Specialty Services (MASS) has established itself as a premier leader in architectural surface restoration. Our expertise encompasses the refinishing of metal, wood, stone, and glass, catering to a wide array of clients, including commercial real estate, healthcare facilities, and government structures. We are committed to delivering exceptional service and craftsmanship while promoting a sustainable future for all employees.Job Overview:We are on the lookout for a motivated and results-oriented Account Representative to spearhead new sales initiatives and nurture existing client relationships within the Charlotte region. This role is perfectly suited for individuals with a robust background in both inbound and outbound sales. In this position, you will market our diverse range of services for both short- and long-term projects to key stakeholders in commercial real estate, working closely with our operations team and embodying our core values.Key Responsibilities:Conduct cold calls, follow up with leads, and engage in effective face-to-face selling.Territory Outreach: Actively pursue opportunities to enhance company visibility.Build and maintain enduring relationships with clients and local teams.Collaborate with the local operations team and clients to schedule projects and streamline workflow.Exhibit excellent written and verbal communication skills, ensuring prompt responses.Utilize proven sales techniques while consistently looking for ways to enhance strategies.Estimate, negotiate, and bid on projects, including federal contracts.Be accountable for driving territory success and achieving regional KPIs.Requirements:A minimum of 2 years of experience in selling services within a technical industry.At least 1 year of experience in B2B or outside sales is preferred.A self-starter with strong leadership, problem-solving, and decision-making capabilities.Proficient in technology, including Microsoft Office Suite and ERP systems.Ability to align teams with company culture and drive sales growth.A reliable personal vehicle with current insurance and a valid driver’s license that meets insurability standards.Willingness to travel locally and nationally as necessary.

Account RepresentativeLocation: Charlotte, NCSalary: $70,000 – $80,000About Us:Established in 1985, Mid America Specialty Services (MASS) has earned a reputation as a premier leader in architectural surface restoration. Our expertise encompasses the refinishing of metal, wood, stone, and glass, catering to a broad range of clients that include commercial real estate, healthcare facilities, and government institutions. We are committed to delivering exemplary service and craftsmanship while promoting a sustainable future for all our employees.Job Overview:We are in search of a dynamic and results-oriented Account Representative to spearhead new sales initiatives and nurture existing client relationships in the Charlotte area. This role is perfect for individuals with a robust background in both inbound and outbound sales. As an Account Representative, you will market our diverse service offerings for both short- and long-term projects to influential stakeholders in commercial real estate. You will work closely with our operations team and embody our organization’s core values.Key Responsibilities:Conduct cold calls, follow-ups, and engage in effective face-to-face selling.Proactively identify opportunities to enhance company visibility in the territory.Establish and maintain long-term relationships with clients and local teams.Collaborate with the local operations team and clients to coordinate project scheduling and workflow.Demonstrate excellent written and verbal communication skills with timely responses.Utilize proven sales strategies while continuously seeking improvements.Estimate, negotiate, and bid on projects, including federal contracts.Be accountable for achieving territory success and meeting regional KPIs.Qualifications:At least 2 years of experience in selling services within a technical industry.A minimum of 1 year of experience in B2B or outside sales is preferred.Self-motivated with strong leadership, problem-solving, and decision-making capabilities.Proficient in technology, including Microsoft Suite and ERP systems.Ability to align teams with company culture and drive sales growth.Possess a reliable personal vehicle, current insurance, and a valid driver’s license with an insurable driving record.Willingness to travel locally and corporately as required.

Join our dynamic team at stemxpert1 as an IT Field Service Technician. In this role, you will be responsible for providing on-site technical support, resolving hardware and software issues, and ensuring customer satisfaction through effective communication and problem-solving skills.Your responsibilities will include diagnosing and repairing IT equipment, maintaining accurate records of service calls, and collaborating with the technical support team to enhance service quality.

Role overview The Field Services Representative at MasterBrand Cabinets, LLC acts as the primary contact for customers in Charlotte. This position focuses on supporting clients throughout their experience with the company's products, addressing questions and concerns as they arise. Key responsibilities Respond to customer inquiries and requests while working in the field Troubleshoot and resolve product or service issues Maintain a professional presence in all interactions with clients Work to ensure customer satisfaction with MasterBrand Cabinets, LLC products and services Location details This position is based in Charlotte and requires regular visits to client sites within the local area.

Join the Nielsen Company as a Bilingual Spanish Field Service Technician and play a vital role in delivering exceptional service and support to our clients. As a key member of our team, you will be responsible for installing, troubleshooting, and maintaining our advanced measurement systems. Your bilingual skills will enable you to effectively communicate with a diverse client base, providing them with the highest level of service.

Join our dynamic team as a Senior Field Service Maintenance Technician where you will be responsible for providing exceptional maintenance services in the field. You will have the opportunity to troubleshoot complex issues, perform repairs, and ensure the optimal performance of machinery. Your expertise will be critical in maintaining customer satisfaction and operational efficiency.

Established in 1985, Advanced Technology Services (ATS) operates in the United States, Mexico, and the United Kingdom. Our expertise lies in Industrial Maintenance, where we focus on enhancing the efficiency of manufacturing facilities.Con más de 35 años de experiencia, ATS ha estado presente en los Estados Unidos, México y el Reino Unido, ofreciendo servicios de mantenimiento industrial para optimizar el funcionamiento de fábricas.Key Responsibilities:• Execute advanced break-fix and preventative maintenance tasks, including diagnosing issues, dismantling equipment, inspecting parts, making repairs, and testing machinery, with a strong emphasis on CNC maintenance and repair.• Source and evaluate parts and supplies, exploring cost-effective and reliable alternatives for equipment improvements.• Conduct maintenance in accordance with industry standards, developing standards and instructions for new or modified manufacturing equipment.• Guide customer teams in optimizing maintenance strategies and implementing preventative maintenance processes.• Operate various machining tools, including lathes and grinders, to fabricate and repair parts, along with performing welding tasks as needed.• Adhere to customer codes of conduct, safety standards, and housekeeping practices.• Document maintenance activities and observations in service reports, contributing to technical manuals and operational processes for equipment upgrades.• Mentor junior technicians and participate in training initiatives.• Troubleshoot complex control systems to resolve intricate software, hardware, and configuration issues.

Role overview The Field Marketing Manager at Appian will focus on building and executing marketing strategies for the Charlotte, North Carolina area. This position works directly with local teams to strengthen brand awareness and help drive sales in the region. What you will do Design and manage marketing campaigns tailored to the Charlotte market Develop programs that engage local audiences and highlight the Appian brand Work alongside the sales team to generate qualified leads through regional marketing efforts

Join our team as a Field Service Technician specializing in laser machinery. In this role, you will deliver top-notch mechanical and electronic production support while providing comprehensive training to operators of our laser products. Your responsibilities will encompass managing projects from post-sale phases through installation and ongoing customer service. We are looking for a dedicated technician who excels in providing outstanding customer support at client sites across North America.

Job SummaryThe Field Nurse Case Manager acts as a crucial liaison, ensuring seamless communication and coordination of care for injured workers. This role facilitates effective treatment, rehabilitation, and reintegration into the workplace by engaging with the Injured Worker, Insured, and Carrier. The position is primarily remote and requires local travel within a two-hour radius.Duties & ResponsibilitiesAdhere to all established policies and procedures outlined in the Case Management (CM) plan, maintaining accountability for the CM process.Accept and manage referrals as designated by the Director of Case Management.Initiate contact based on the CM plan, schedule assessments, and gather information on upcoming physician appointments.Confirm assignments with referral sources and address any special instructions.Establish and nurture professional relationships with clients, ensuring respectful treatment of claimants.Maintain communication with all parties post-physician appointments, including the Carrier and Insured.Document and manage data using CaseAnyplace, submitting monthly reports in a timely manner.Attend physician appointments to collect critical information regarding diagnosis, treatment plans, and recovery timelines.Refer cases to a Vocational Counselor for job analysis as necessary, with Carrier approval.Coordinate and attend Independent Medical Exams (IMEs) as required, recommending physicians as needed.Facilitate transportation for clients when necessary.Provide translation services if applicable (for bilingual nurses).Monitor treatment plans and attend therapy sessions as appropriate, keeping in touch with therapists for updates.Assist in the transfer of files to the Vocational Counselor when appropriate.Support the Carrier/Insured in planning for the return to work.Provide relevant information to Defense Attorneys as necessary.Encourage teamwork and collaboration among all staff members.Optimize billable hours to meet monthly targets.Maintain current licensure and certifications.

As a Field Support Associate at Fetch Package, you will play a crucial role in ensuring seamless operations and outstanding customer service. You will be responsible for assisting with package deliveries, addressing customer inquiries, and providing support to our logistics team. This position requires a proactive attitude, excellent communication skills, and a commitment to delivering exceptional service to our clients.

At Michels Pipeline, Inc., we are dedicated to constructing and maintaining utility lines that are safe, reliable, and environmentally responsible. Each project we undertake is a testament to our commitment to integrity and quality. Our skilled team utilizes their talents and experience to best serve the communities that rely on our work, regardless of the project's size or complexity. Join us to discover how a career at Michels Pipeline, Inc. can transform your professional journey.As a Field Quality Manager, you will play a pivotal role in supporting field operations by ensuring the effective implementation and adherence to Michels’ Quality Assurance/Quality Control (QA/QC) programs. You will be responsible for conducting on-site inspections and carrying out routine assessments to confirm that all work aligns with quality expectations, project specifications, and industry standards. Success in this role requires a strong ability to work independently, meticulous attention to detail, and an aptitude for thriving in a fast-paced environment.

Join our dynamic team at dev2 as a Cable Field Technician. In this role, you will be responsible for the installation, maintenance, and troubleshooting of cable systems. You will work directly with customers to ensure high-quality service and support, contributing to their satisfaction and our company's reputation.

Lessen is a pioneering tech-enabled provider of comprehensive property services, revolutionizing the management and delivery of both commercial and residential real estate solutions at scale. Our advanced technology platform empowers stakeholders in the real estate ecosystem—including investors, property owners, managers, and service providers—by providing data-driven insights that reveal significant growth opportunities. With a robust network of over 30,000 vetted and qualified vendors (Lessen Affiliates), we proudly serve clients managing over 1 million properties and successfully complete more than 3.5 million work orders annually across an extensive array of services. Headquartered in Scottsdale and Chicago, Lessen, LLC is a venture-backed, privately held enterprise that is poised for national expansion.Compensation for this position is influenced by a variety of factors, including qualifications, skill level, competencies, and geographical work location.Pay ranges from $23 to $27 per hour.We are on the lookout for a dedicated and experienced Field Maintenance Technician who possesses at least 3 years of verifiable, hands-on experience in property management maintenance or a related trade. You will take ownership of your work orders, manage budgets, and oversee comprehensive maintenance tasks for properties within our portfolio. We emphasize delivering quality service over quantity, ensuring exceptional customer satisfaction. We seek forward-thinking, solution-oriented technicians eager to grow alongside our expanding brand. • Quarterly Bonus! You will be eligible for a quarterly discretionary bonus of up to 5% of your quarterly earnings.• No on-call duties! Enjoy a weekday schedule!• A tool/equipment allowance of $50 per month will be provided.• A cell phone allowance of $50 per month will be provided.• Access to a company fleet vehicle and a fuel card.• Opportunities for career advancement into Lead Technician and Field Maintenance Manager roles.• OSHA training will be provided.• Competitive hourly rate along with corporate-level benefits!

Join WGC as a Warranty Service Manager, where you will lead our warranty service operations, ensuring top-notch customer satisfaction and seamless service delivery. You will be responsible for managing warranty claims, overseeing service staff, and coordinating with various departments to enhance our warranty processes. Your expertise will help us maintain our commitment to quality and reliability.

We are seeking a dedicated and experienced Automotive Service Manager to lead our service department at eoctebp. In this pivotal role, you will oversee the daily operations of our service team, ensuring exceptional customer service and efficient workflow. Your leadership will drive service excellence, boost team morale, and enhance overall customer satisfaction.

Join our team at AWP Safety as a Field Supervisor in Charlotte, where you will play a critical role in ensuring the safety and compliance of our operations. You will lead on-site teams, oversee safety protocols, and implement best practices to promote a culture of safety across our projects. Your ability to motivate and guide team members will be essential to our mission of providing top-notch safety solutions.

Join our dynamic team at bctechpro as a Computer Field Technician. In this entry-level role, you will provide on-site technical support, troubleshooting hardware and software issues, and ensuring optimal performance of computer systems. If you are passionate about technology and eager to learn, this opportunity is perfect for you!

As a vital contributor to our team, the DAS Field Technician plays a key role in exceeding customer expectations through exceptional quality, performance, timeliness, and cost-effectiveness. This high-energy position requires a quick learner dedicated to delivering top-notch craftsmanship while maintaining reliability and professionalism, especially as you will be highly visible to CoServe's end customers. The ideal candidate should have a strong desire to learn, exhibit reliability, and possess an aptitude for technical, hands-on labor.The successful candidate will ideally have relevant experience with Distributed Antenna Systems (DAS) and a commitment to developing a career in this exciting field.Key Responsibilities Include:Assist the Lead Technician in the installation of coaxial and fiber-optic cabling, connectors, antennas, remotes, and couplers, adhering to customer specifications and industry standards.Install active components per manufacturer’s guidelines and industry best practices.Participate in safety and hazard training as required, while consistently prioritizing safety at job sites.Proactively communicate potential issues to leadership and maintain open lines of communication.Provide regular updates on project status as required.Safeguard company materials and tools to prevent theft or loss.Arrive on time at designated locations.Demonstrate initiative and provide assistance as necessary based on situational needs.