Customer Support Specialist

Join Alpha Insight Inc. as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your role will involve assisting customers through various channels, ensuring their inquiries are resolved efficiently and effectively. We are looking for a passionate individual who thrives in a dynamic environment and is dedicated to providing outstanding service.

Become a Vital Part of Our Team!At DSI Systems, with over 40 years in sales enablement and tailored business solutions, we pride ourselves on delivering exceptional value that translates into tangible results for our clients and partners. We are currently seeking enthusiastic individuals who are ready to leave a lasting impact in the realms of sales and customer service. Join us in an invigorating and fulfilling work environment that fosters your growth and allows you to make a noteworthy difference.Position OverviewThe Retail Support Specialist (RSS) provides direct, hands-on assistance to AT&T customers in bustling national retail settings. You will interact with customers and retail partners to address inquiries related to accounts, billing, devices, and services, often in a fast-paced environment. To excel in this role, you will need excellent communication skills, emotional resilience, technological proficiency, and the ability to maintain composure and professionalism under pressure. Key Responsibilities: Customer AssistanceDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address questions related to billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Operate effectively in high-traffic retail environments while maintaining service quality during peak times and escalated situations. Retail Partner SupportBecome the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail situations.Engage proactively with store leadership to tackle customer issues, thereby enhancing partnership alignment and ensuring an exemplary customer experience.Work Environment & Scheduling Expectations This role is based in a retail environment, requiring standing, walking, and customer engagement for up to 8 hours daily.Must be available for flexible scheduling, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-facing environments with frequent interaction and problem-solving demands.Operational ExcellenceNavigate multiple systems in real-time while assisting customers.Document all customer interactions thoroughly and accurately.Follow company policies, compliance mandates, and privacy regulations diligently.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Execute and uphold approved planograms for mobile devices and signage.Maintain inventory accuracy and organization.

Join our dynamic team at Prosidian Consulting as a Customer Support Clerk, where you will play a crucial role in enhancing our customer experience. This position is designed for individuals who are passionate about providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring that every client interaction is positive and productive.

Join our dynamic team at Prosidian Consulting as a Contract Support Specialist! In this role, you will provide essential operational support, ensuring that our projects run smoothly and efficiently.

Join amaehealth as a Peer Support Specialist, where you will leverage your lived experiences to provide guidance and support to individuals facing mental health challenges. You will play a crucial role in fostering a supportive environment that promotes recovery and empowerment.

Join our dynamic team at Prosidian Consulting as a Customer Solutions Specialist. In this critical role, you will be responsible for providing exceptional customer service and solutions to our clients. You will work closely with various teams to ensure that customer needs are met effectively and efficiently. Your expertise in customer relations will contribute to enhancing customer satisfaction and loyalty.

Join the CPI Security Team as a Customer Support Advisor!CPI Security, a prominent name in the security and automation solutions sector, is seeking a dedicated Customer Support Advisor to become a vital part of our dynamic team at our headquarters in Charlotte, NC. Founded in 1991, CPI Security has grown from a small startup to one of the nation’s top 10 largest security providers, boasting over 750 employees and a commitment to protecting our community.Recognized with numerous awards including the SDM Dealer of the Year and Central Station of the Year, CPI Security is celebrated for its exceptional alarm response times and is consistently ranked among the best in the electronic security industry, making it one of the Top 25 Best Places to Work in North and South Carolina.Your Role: As a Customer Support Advisor, you will take charge of customer inquiries, providing expert assistance with account questions, security system troubleshooting, and ensuring our clients receive exceptional service. If you are a passionate customer service professional who thrives on problem-solving and is eager to contribute to a safer community, this position is perfect for you.

CPI Security, a prominent leader in the security and automation solutions sector, is on the lookout for a Customer Retention Specialist to become part of our expanding team at our headquarters in Charlotte, NC! At CPI, we pride ourselves on being more than just a security company; we strive to provide unparalleled service and peace of mind to our customers. Our Customer Retention Specialists play a crucial role in delivering this assurance and comfort.Key Responsibilities:Deliver exceptional customer service focusing on resolving disputes and overcoming challenges.Enhance the CPI brand value to foster long-lasting relationships with our customers within the Security and Home Automation industry.Implement solution-oriented strategies to retain customers who are contemplating service cancellation.Lead the customer care process, including troubleshooting technical issues and addressing queries or concerns regarding our systems or services.Employ problem-solving skills to swiftly identify the root causes of customer issues, develop strategies to resolve them, and collaborate with customers to ensure their retention.Continuously improve retention rates and meet retention objectives.Approach each interaction with empathy, compassion, and professionalism to guarantee outstanding customer service.

Join our dynamic team at Artech Information Systems LLC as a Systems Support Analyst specializing in Documentation. In this role, you will be instrumental in ensuring the seamless operation of our systems while crafting and maintaining critical documentation to support our processes.Your keen eye for detail and ability to analyze system requirements will contribute to the overall efficiency of our projects. Collaborate with cross-functional teams to gather information, document procedures, and provide user support, ensuring that all stakeholders have access to the latest system updates and operational guidelines.

Join our dynamic team at Red Ventures as an Executive Support and Project Specialist where you will play a crucial role in enhancing executive productivity and driving key projects forward. You will be responsible for providing high-level administrative support, managing various projects, and ensuring smooth operations within our organization. Your ability to multitask, communicate effectively, and work collaboratively will be essential in this fast-paced environment.

Join Our Team as a Travel Support Specialist!At destinationknot, we are looking for a dedicated Travel Support Specialist to enhance our client services. In this role, you will play a crucial part in communicating with clients, updating itineraries, and resolving travel-related issues. If you have a passion for problem-solving and delivering exceptional service, this is the ideal opportunity for you to shine.

destinationknot is looking for a Travel Support Specialist to join the Client Services team in Charlotte, North Carolina. This role centers on supporting clients throughout their travel experience. What you will do Manage communications with clients, ensuring questions and requests are handled promptly. Update travel itineraries as needed to reflect changes or preferences. Resolve travel-related issues with a focus on clear solutions and attentive service. What we look for Strong problem-solving skills and attention to detail. Commitment to providing excellent customer service. Ability to communicate clearly and professionally with clients.

Join our dynamic team at Prosidian Consulting as an Emergency Management Specialist, where you will play a crucial role in providing comprehensive operational support. This position involves collaborating with government agencies and organizations to develop strategies for disaster preparedness, response, and recovery.

Join our dynamic team at Prosidian Consulting as an Administrative Support Specialist, where you will play a crucial role in ensuring the smooth operation of our administrative functions. This position offers an exciting opportunity to provide comprehensive operational support, enabling our teams to achieve their goals effectively.

Prosidian Consulting is seeking a motivated and compassionate Community Support Specialist to join our dedicated team in Charlotte, North Carolina. In this role, you will provide essential support and advocacy for individuals in need of social services, assisting them in accessing resources and improving their quality of life. You will work closely with clients to develop personalized care plans and provide ongoing support, ensuring they receive the assistance necessary to thrive.

As a Logistics Management Specialist at Prosidian Consulting, you will play a crucial role in optimizing and managing logistics operations. Your expertise will be essential in ensuring efficient supply chain processes, enhancing operational support, and contributing to overall project success.

Join our dynamic team at Prosidian Consulting as an Operations Support Specialist. In this pivotal role, you will assist in streamlining operations and enhancing efficiency across various departments. Your analytical skills and attention to detail will be crucial in identifying areas for improvement and implementing effective solutions.

*** Sponsorship is not available at this time. We are only considering candidates legally eligible to work in the United States.Join Global Support and Development as a C-Suite Executive Assistant! This full-time, in-person role is based at our headquarters in Charlotte, NC.Are you the operational powerhouse we need? If you have a knack for precision and thrive in a fast-paced environment, we want you as our C-Suite Executive Assistant. You will be an essential partner to our Chief Operations Officer and Chief Program Officer, providing critical support to our leadership team. If your motto is

Join Our Team as a Remote Customer Support Agent!Are you passionate about delivering outstanding customer service and skilled at resolving issues? Become a part of our dynamic team at nogigiddy, where you will serve as the primary contact for our diverse clientele from the comfort of your own home. Your professionalism and dedication will ensure that every customer interaction is handled with the utmost care and attention.Your Responsibilities:Efficiently resolve customer inquiries and concerns.Provide effective solutions to enhance customer satisfaction.Communicate clearly with clients to ensure understanding.Maintain a professional and courteous demeanor at all times.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.