About the job
alphabeinsightinc seeks a Customer Service Agent based in Charlotte to support customers as their first point of contact. This position centers on providing friendly, reliable assistance and ensuring each interaction leaves a positive impression.
What you will do
- Answer customer questions by phone, email, or chat
- Offer information, resolve concerns, and guide customers through solutions
- Maintain a professional and approachable tone in every conversation
Requirements
- Clear communication and attentive listening skills
- Interest in helping people and addressing their needs
- Dedication to creating positive experiences for customers

