Customer Relations Specialist

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

Join our dynamic team at Prosidian Consulting as a Senior Public Relations Specialist. In this role, you will be responsible for developing and implementing innovative public relations strategies that enhance our corporate image and engage our target audiences. Your expertise in managing media relations, crafting compelling narratives, and executing successful PR campaigns will be crucial to our success. Collaborate with cross-functional teams to align PR efforts with our overall business objectives and drive brand awareness.

Join Prosidian Consulting as a Senior Client Relations Specialist. In this pivotal role, you will enhance our client service strategy, ensuring exceptional communication and support for our esteemed clients. You will lead initiatives to strengthen relationships, drive client satisfaction, and foster long-term partnerships. Your expertise will be key in identifying client needs and implementing effective solutions.

As a Client Relations Manager at Prosidian Consulting, you will play a pivotal role in ensuring client satisfaction and fostering strong relationships within our customer service framework. Your responsibilities will include managing client communications, addressing inquiries, and providing solutions that enhance client experiences. You will collaborate with various teams to implement strategies that drive customer engagement and satisfaction.

Join our dynamic team as an Entry Level Client Relations Specialist at Prosidian Consulting, where you will play a pivotal role in fostering strong relationships with our clients. This position offers an excellent opportunity for recent graduates looking to start their career in client relations and consulting.As a Client Relations Specialist, you will assist in managing client accounts, addressing inquiries, and providing exceptional service to ensure client satisfaction. You will work closely with our experienced team to gain insights into the consulting industry and develop your professional skills.

Join our dynamic team at Prosidian Consulting as an Entry Level Public Relations Specialist! In this role, you will have the opportunity to engage with clients and media while developing your skills in public relations. You will support our PR initiatives, assist in crafting compelling narratives, and help drive brand awareness. This is a fantastic opportunity for recent graduates or those looking to start their career in public relations.

Join our dynamic team at Prosidian Consulting as a Customer Solutions Specialist. In this critical role, you will be responsible for providing exceptional customer service and solutions to our clients. You will work closely with various teams to ensure that customer needs are met effectively and efficiently. Your expertise in customer relations will contribute to enhancing customer satisfaction and loyalty.

CPI Security, a prominent leader in the security and automation solutions sector, is on the lookout for a Customer Retention Specialist to become part of our expanding team at our headquarters in Charlotte, NC! At CPI, we pride ourselves on being more than just a security company; we strive to provide unparalleled service and peace of mind to our customers. Our Customer Retention Specialists play a crucial role in delivering this assurance and comfort.Key Responsibilities:Deliver exceptional customer service focusing on resolving disputes and overcoming challenges.Enhance the CPI brand value to foster long-lasting relationships with our customers within the Security and Home Automation industry.Implement solution-oriented strategies to retain customers who are contemplating service cancellation.Lead the customer care process, including troubleshooting technical issues and addressing queries or concerns regarding our systems or services.Employ problem-solving skills to swiftly identify the root causes of customer issues, develop strategies to resolve them, and collaborate with customers to ensure their retention.Continuously improve retention rates and meet retention objectives.Approach each interaction with empathy, compassion, and professionalism to guarantee outstanding customer service.

CPI Security is seeking a dynamic and experienced Manager of Public Relations and Partnerships to join our team in Charlotte, North Carolina. Established in 1991, CPI Security has evolved from a small startup to one of the top ten security providers in the nation, boasting over 750 dedicated employees and a commitment to excellence in protecting our customers. Our accolades include being named SDM Dealer of the Year and Central Station of the Year, reflecting our leadership in alarm response times and recognition as one of the Best Places to Work in North and South Carolina.In this pivotal role, you will spearhead our public relations initiatives and strategic partnerships to amplify our brand visibility and enhance our reputation. Your responsibilities will encompass media relations, crisis communications, and the cultivation of impactful community, sports, and commercial partnerships that yield measurable benefits for both the business and the community. Additionally, you will manage community events and experiential marketing efforts to fortify CPI's presence locally. Collaborating closely with marketing, sales, and creative teams, you will ensure cohesive messaging and integrated campaigns that drive lead generation and foster customer engagement. This is an exceptional opportunity for a talented communicator and relationship builder to significantly influence CPI’s growth trajectory and brand image.

Role overview Alpha Insight Inc. seeks a Public Relations Coordinator based in Charlotte. This entry-level position supports efforts to strengthen and maintain the company’s public image. The coordinator plays a key part in raising brand visibility by working alongside the marketing team. Key responsibilities Draft press releases and public statements Build and maintain relationships with media contacts Assist with planning and executing promotional events Collaboration The coordinator partners closely with marketing colleagues to ensure messaging stays consistent across all channels.

Join Prosidian Consulting as a Public Relations Assistant within our Communications team. This exciting opportunity offers you the chance to engage in dynamic public relations campaigns, contribute to strategic communication initiatives, and enhance our brand's visibility. As part of our collaborative team, you will assist in crafting press releases, managing media relations, and supporting various communication projects.

Figure is looking for a Customer Success Associate based in Charlotte, NC. This position centers on supporting clients and ensuring they receive helpful, timely assistance. Building strong relationships and helping customers use Figure’s products effectively are key parts of the role. Responsibilities Serve as the main contact for clients, addressing questions and resolving any issues that arise Work closely with product and engineering teams to find solutions for customer needs Guide clients as they adopt and use Figure’s products and features Focus on maintaining customer satisfaction and encouraging ongoing client relationships

As a Senior Communications Specialist at Prosidian Consulting, you will play a pivotal role in shaping and delivering our internal and external communications strategies. This position requires a proactive individual with a strong background in corporate communications, public relations, and stakeholder engagement. Your expertise will help us craft compelling narratives that resonate with diverse audiences.You will collaborate with cross-functional teams to ensure consistent messaging across all platforms, manage communication projects from inception to execution, and provide strategic counsel to senior leadership. Your ability to analyze communication trends and adapt strategies accordingly will be crucial in driving our brand's success.

Customer Success Lead – Townsquare InteractiveLocation: In-office role at our Uptown Charlotte officeLead the Way in Customer Success!Are you passionate about fostering meaningful, long-lasting relationships with small business owners? As a Customer Success Lead at Townsquare Interactive, you will provide expert service that empowers clients to maximize their marketing investments. This role offers you the chance to collaborate with clients, drive the adoption of our solutions, and demonstrate the tangible ROI of our platform—all while advancing your career in client success.Why Choose Townsquare Interactive?We are dedicated to empowering small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer engagement, while our digital marketing services—including website design, SEO, social media, and reputation management—drive customer acquisition. We alleviate the stress of marketing so that our clients can concentrate on their core business functions.Our Unique Advantages:Training & Development: From day one, you will receive exceptional training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Our commitment to your development extends beyond onboarding, equipping you with the skills necessary for long-term career growth.Culture: We prioritize character, coachability, and accountability in our hiring process, creating a collaborative, team-oriented environment where individuals genuinely support one another. Strong cross-functional partnerships and shared successes foster a workplace that people look forward to being a part of every day.Opportunity & Stability: With over a decade of establishment and a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Supported by the publicly traded Townsquare Media, we provide the resources, stability, and long-term investment needed to further your career.Impactful Solutions: Our innovative digital marketing and business management solutions assist over 20,000 small and mid-sized businesses in achieving month-over-month growth, allowing you to play a pivotal role in client onboarding, retention, and long-term success.Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, our employees create meaningful community impacts while strengthening team connections.

Join our dynamic team at Prosidian Consulting as a Customer Liaison, where you will play a crucial role in enhancing the customer experience. As a key point of contact, you will engage with clients to understand their needs, provide solutions, and ensure satisfaction. Your contributions will help shape our customer service strategies, driving excellence in service delivery.

Join Alpha Insight Inc. as a Customer Support Specialist, where you will be the first point of contact for our valued customers. Your role will involve assisting customers through various channels, ensuring their inquiries are resolved efficiently and effectively. We are looking for a passionate individual who thrives in a dynamic environment and is dedicated to providing outstanding service.

As a Senior Client Service Representative at Prosidian Consulting, you will play a crucial role in ensuring exceptional client satisfaction. You will be responsible for managing client inquiries, resolving issues, and providing tailored solutions to meet their needs. Your expertise will be pivotal in maintaining long-term relationships with our clients, and you will be a key contributor to our team’s success.

Join LendingTree, a leading online marketplace for financial services, as a Performance Marketing Specialist. In this role, you will be responsible for developing and executing data-driven marketing campaigns that drive customer acquisition and engagement. Your analytical skills will be essential as you track performance metrics and optimize strategies to maximize ROI.

Join our dynamic team as an Automotive Check-In Specialist at Sonic Automotive in Charlotte, NC! In this role, you will be the first point of contact for our customers, ensuring an exceptional experience as they check in their vehicles. Your attention to detail and friendly demeanor will help set the tone for a positive and efficient service experience. You will manage the check-in process, answer customer inquiries, and collaborate with our service team to ensure timely service delivery.

Join our dynamic team at dev2 as a Retail Sales Specialist. In this role, you will engage with customers, provide outstanding service, and drive sales in our retail environment. You’ll play a crucial part in enhancing the customer experience and promoting our product offerings. If you are passionate about retail and have a knack for building relationships, we want to hear from you!