Customer Experience Operations Manager

Join Cermaticom as a Customer Experience Operations Manager, where you will play a pivotal role in enhancing customer satisfaction and driving operational excellence. You will lead a dedicated team to develop innovative strategies and processes aimed at improving the overall customer journey.

Are you ready to take your career to the next level? Cermaticom is seeking a dynamic Operations Strategy Specialist to join our growing team in Central Jakarta. In this pivotal role, you will be responsible for developing and implementing strategic initiatives that drive operational excellence within our insurance division.You will work closely with cross-functional teams to analyze current processes, identify areas for improvement, and execute innovative solutions that enhance efficiency and customer satisfaction. If you are passionate about operations and have a keen understanding of the insurance industry, we want to hear from you!

Join our dynamic team at Cermaticom as a Mystery Shopper Associate. In this engaging role, you will conduct evaluations of various retail and service environments to provide valuable insights that help enhance customer experiences. Your observations and feedback will be critical in maintaining high standards and improving services offered by our clients.

Join Cermaticom as a Senior Analyst in Merchant and Customer Insight, where you will play a crucial role in analyzing market trends and customer behaviors to drive strategic decisions. You will work closely with cross-functional teams to enhance business performance and customer satisfaction.

Join Cermaticom as an Enterprise Risk Management Manager, where you will play a crucial role in identifying, assessing, and mitigating risks across our organization. You will work closely with various departments to enhance risk management frameworks and ensure compliance with industry standards. This is an exciting opportunity to lead initiatives that safeguard our company’s assets and reputation.

Join cermaticom as a proactive and strategic Enterprise Risk Management (ERM) Specialist / Assistant Manager. In this pivotal role, you will spearhead the risk management function across our diverse portfolio of regulated subsidiaries, including peer-to-peer lending, insurance brokerage, and financial aggregation services.Your responsibilities will encompass establishing a comprehensive risk management framework, conducting thorough risk assessments, ensuring compliance with regulatory requirements, and initiating operational risk programs such as Risk and Control Self-Assessment (RCSA) and incident tracking. Furthermore, you will play an essential role in overseeing our Anti-Money Laundering (AML) compliance, which includes formulating AML policies and collaborating with our IT team to facilitate effective system implementations.As you lay the groundwork, this position will evolve to include leadership of the Policies & Procedures team, guaranteeing that our operational risk controls are seamlessly integrated with business processes.Key ResponsibilitiesERM Framework & Execution: Design and implement the ERM framework tailored to our peer-to-peer lending, insurance brokerage, and financial aggregation sectors. Develop risk governance structures, set risk appetite, and formulate risk policies.Regulatory Compliance & Reporting: Ensure adherence to OJK and other regulatory bodies on risk-related mandates across subsidiaries. Prepare and submit essential risk reports and coordinate with internal teams during audits.Operational Risk & Program Development: Launch RCSA initiatives, maintain a Risk Incident Database, and create internal risk dashboards to promote data-driven decision-making.AML Compliance: Formulate and continuously update AML guidelines and collaborate with IT to implement monitoring systems. Oversee transaction monitoring and ensure an up-to-date understanding of AML regulations.

Join Cermaticom as a Senior Key Account Manager, where you will play a vital role in managing and nurturing our most important client relationships. Your expertise will drive business growth and client satisfaction in a dynamic environment.

Oversee and lead the daily operations of the Facilities & Building Management team and Technicians, ensuring efficiency and effectiveness.Conduct regular performance evaluations, offer coaching and mentoring, and devise capability development plans for all team members.Manage comprehensive Facilities Management across various locations including Head Office, Operations Office, Regional Offices, and Training Center, guaranteeing a safe, comfortable, and productive work environment in accordance with HSE (Health, Safety, and Environment) standards.Analyze workflows and implement strategies to enhance office efficiency through optimal systems, layouts, and procedures.Fully responsible for planning and executing renovation (fit-out) projects.Ensure timely completion of installation of signage and related permits.Coordinate with external vendors for maintenance, repairs, and facility development initiatives.Develop and revise Standard Operating Procedures (SOPs), and compile regular reports on facility conditions and budget utilization.Assist the Internal Audit team during OJK, ISO, and other audit processes.

The Project Manager will play a pivotal role in steering the planning, execution, and successful delivery of a variety of projects at MidPlaza Holding. This position requires adept coordination and leadership of cross-functional teams to guarantee that projects meet their objectives and are executed efficiently. The Project Manager will oversee project timelines, budgets, resources, and deliverables, ensuring that all aspects align to achieve project success.Responsibilities: Craft and uphold detailed project plans, timelines, and budgets. Facilitate project activities, resources, and tasks among cross-functional teams. Implement project management methodologies and schedule controls to ensure effective execution. Design and manage comprehensive project designs, including construction methods and timelines. Oversee and communicate design requests among the project team. Uphold safety standards and foster a zero-accident work environment. Ensure that all projects are completed punctually, within budget, and adhere to established quality benchmarks. Maintain comprehensive project documentation throughout the lifecycle of the project. Requirements: Bachelor's degree in Architecture or a related field. Demonstrated experience in residential projects or landed housing. Proven track record as a Project Manager or in a similar capacity. Strong competency in project design development and budget management. Exemplary leadership and project management abilities. Exceptional organizational and time management skills. Outstanding communication and interpersonal skills.

We are seeking a highly skilled Litigation Manager to join our dynamic legal team at Cermaticom. In this pivotal role, you will oversee all aspects of litigation, ensuring that our legal strategies align with the company’s objectives. You'll be responsible for managing cases, advising on legal matters, and leading a team of legal professionals.Your expertise will play a crucial role in protecting the interests of Cermaticom and promoting a positive legal environment.

Cermaticom seeks a Finance Manager based in Central Jakarta to guide daily financial operations and ensure compliance with all relevant regulations. This position plays a central role in supporting business growth through financial analysis and collaboration. Role overview The Finance Manager oversees core financial activities, monitors transactions, and keeps records accurate and up to date. Regular interaction with teams across the company is part of the role, aiming to improve financial performance and provide insights that shape important business decisions. Key responsibilities Manage daily financial operations and reporting Maintain compliance with applicable financial regulations Provide strategic financial analysis to support company growth Work closely with other departments to inform decisions and drive performance

Join Cermaticom as a Legal Assistant Manager, where you will play a vital role in supporting legal operations and ensuring compliance with regulations. Your expertise will contribute to the efficient functioning of our legal department.

Accor Hotels is hiring a Marketing Communications Manager to guide marketing and communication efforts in Central Jakarta. This role focuses on building brand strength and visibility through well-planned strategies across various channels. Key responsibilities Design and carry out communication plans that increase brand awareness and audience engagement. Produce content for digital platforms, public relations, and other marketing outlets. Collaborate with teams throughout the organization to create marketing solutions that fit specific audiences. Make sure all campaigns support business goals and follow brand guidelines. Requirements Background in digital marketing, content development, and public relations. Proven ability to work with teams from different departments. Creative mindset for tackling marketing projects and campaigns. This position is located in Central Jakarta.

Join Cermaticom as a Key Account Assistant Manager for our Electronic Brand and play a vital role in managing and nurturing key client relationships. You will be responsible for supporting our sales strategies, ensuring customer satisfaction, and driving account growth through effective collaboration with internal teams.

Join us at AYANA Midplaza, Jakarta as a dynamic Senior Sales Manager - Rooms, where your expertise will drive our customer acquisition and revenue growth objectives. In this pivotal role, you will harness the full potential of our sales team, develop strategic sales plans, and effectively communicate these strategies to senior management.Key Responsibilities Lead the sales team to achieve growth and meet sales targets effectively. Craft and execute a strategic business plan that broadens the company's customer base and solidifies its market presence. Oversee recruitment, set objectives, coach, and monitor the performance of sales representatives. Foster and maintain robust customer relationships by understanding their needs and partnering with them. Deliver comprehensive sales, revenue, and expense reports, along with realistic forecasts to management. Stay abreast of emerging markets, market trends, and the competitive landscape.

Accor Hotels is hiring a Corporate Sales Manager to join the team in Central Jakarta. This role centers on building and maintaining strong relationships with corporate clients in the hospitality sector. The manager will oversee sales strategies aimed at expanding business with both new and existing corporate customers. Main responsibilities Develop and manage strategic partnerships with corporate customers Strengthen existing client relationships to support long-term business Drive revenue growth through targeted sales initiatives Requirements Leadership experience in a sales setting Knowledge of the hospitality industry Background working with corporate clients

Join MidPlaza Holdings as a Recruitment Manager and lead our efforts in attracting the best talent in the industry. You will be at the forefront of our recruitment strategy, guiding the process from candidate sourcing through to interview and selection. Your expertise will ensure that we not only identify top talent but also provide a stellar candidate experience throughout the hiring journey. The ideal candidate will possess a robust recruitment background, outstanding communication skills, and a strategic approach to talent acquisition.Key Responsibilities:Design and execute innovative recruitment strategies to draw in high-caliber candidates.Identify, evaluate, and interview candidates, ensuring alignment with our organizational culture and needs.Work closely with hiring managers to understand their staffing requirements and objectives.Oversee the complete recruitment lifecycle, which includes job postings, coordinating interviews, and facilitating offer discussions.Proactively build and nurture a talent network to keep a pipeline of skilled candidates.Ensure meticulous record-keeping in the Applicant Tracking System (ATS).Adhere to applicable employment laws and regulations in all recruitment activities.Keep abreast of industry trends and best practices in recruitment.

We are seeking a dedicated and detail-oriented Office Management Supervisor to join our team at Cermaticom in Central Jakarta. In this role, you will oversee the operational functions of the office, ensuring a productive and efficient work environment. You will manage office supplies, coordinate schedules, and facilitate communication among staff members.The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. If you are passionate about creating a positive workplace culture and have a knack for multitasking, we encourage you to apply.

Lead the identification and sourcing of insurance backup solutions that meet the needs of Business Development (BD) initiatives, including strategic negotiations with insurers to obtain optimal terms.Conduct regular reviews of Terms and Conditions (TC) to guarantee they are consistent with prevailing market standards.Execute thorough risk analysis and assessment for insured items, ensuring adequate coverage and minimal risk exposure.Scrutinize policy clauses for compliance with specified terms, ensuring precision and sufficiency of acquired policies.Partner with cross-functional teams to identify opportunities for enhanced product development.Assess claims trends and their ramifications on insurance proposals, providing insights for strategic pricing and coverage decisions.

Join Cermaticom as a Senior Manager of Sales Growth, where you will play a pivotal role in driving our sales strategy and expanding our market presence. You will lead a dynamic team focused on identifying growth opportunities, enhancing our sales processes, and building lasting relationships with clients. If you are passionate about sales and eager to make a significant impact in a fast-paced environment, we want to hear from you!