Subscriptions Operations Manager

The Consumer Revenues team is dedicated to empowering our customers to become and remain engaged subscribers of our expert online content. We are a collaborative team of marketers, analysts, and software developers, working closely with specialists in User Experience and editorial, to enhance our subscriber base while creating effective journeys to attract and retain our customers.Your RoleWe are seeking a talented Subscriptions Operations Manager to join our dynamic international subscriptions business unit. Reporting directly to the Head of Operations, you will play a crucial role in managing the fulfillment chain, focusing specifically on our subscription management system, which integrates Salesforce and Zuora. Your responsibilities will encompass ongoing stakeholder management, continuous process improvement, and leading our technology review and implementation initiatives.Qualifications to Get AheadSignificant experience with CRM systems, particularly Salesforce, in a consumer-oriented subscription setting.Proficiency in process mapping and optimization.Strong communication skills and ability to collaborate effectively across a matrix environment.Solid understanding of data and audience segmentation, user journeys, and marketing funnels.Analytical mindset combined with project management skills.A collaborative team player with demonstrated experience in cross-functional teamwork.Creative thinker with the ability to inquire and test new ideas.Experience in managing competing priorities and diverse stakeholder needs.Capable of navigating ambiguity, distilling solutions from complex problems.What We OfferThe anticipated salary range for this position is £30,000 - £50,000.This is a hybrid role based in our Bath or Cardiff offices, allowing you to work three days in the office and two from home.Additional perks include:Unlimited leave, reflecting our trust in you to manage your workload.Profit-sharing bonuses when we meet our targets.Referral bonuses for bringing talented friends into Future.Well-being support through our Colleague Assistance Programs.Opportunities to purchase shares in Future through our Share Incentive Plan.Internal job family level P5.About Future PLCAt Future, we are the global leader in specialist media, employing over 3,000 individuals across more than 200 media brands. Future is a vibrant destination for passionate individuals worldwide, providing trusted, expert content that educates and inspires action across our specialist websites, magazines, events, newsletters, podcasts, and social platforms.We have ambitious plans to build on our growth momentum and unlock new opportunities, and we are looking for driven individuals who want to be part of our journey!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it integral to our culture...

Are you looking to join a customer-focused organization that prioritizes its people and clients in every aspect of its operations? Do you thrive on solving problems and providing assistance when it’s needed the most? If your answer is yes, this could be the exciting opportunity you have been searching for!Your RoleAs a Complaints Assistant reporting to the Service Manager, your primary responsibility will be to handle incoming customer inquiries and complaints, ensuring they are addressed within service level agreements (SLAs) and according to company policies. You will be instrumental in promoting customer satisfaction through efficient and effective resolution of queries.Your daily interactions will typically involve communicating with customers via phone and email, managing and resolving their general inquiries and complaints. You will investigate the root causes of issues and ensure that all queries are documented and resolved appropriately.Qualifications that Set You ApartExceptional interpersonal skills, with a proven ability to meet customer expectations and confidently provide resolutions.Flexibility to adapt your approach to meet diverse customer needs.Experience in customer service, with a strong focus on delivering outstanding support.Proficient complaint handling skills, capable of resolving issues effectively in accordance with company procedures.Strong problem-solving skills, demonstrating logical thinking and sound judgement to achieve the best outcomes for customers.Competency in general IT applications such as Microsoft Word, Excel, and Google Suite.What’s in It for YouThis position offers a competitive salary range of £25,000 - £26,500.Enjoy a hybrid working model from our Cardiff office, with three days spent in the office and two days working from home.Additionally, you will benefit from:Uncapped leave to allow you to manage your workload and time effectively.A profit-sharing bonus when we achieve our targets.A referral program that rewards you for bringing friends into the Future team.Access to well-being support through our Colleague Assistance Programs.The chance to purchase shares in Future through our Share Incentive Plan.We are committed to fostering an inclusive and diverse workplace.

At Future, we are a leading global media company that thrives on connecting individuals with their passions through exceptional content and cutting-edge technology. Our portfolio includes award-winning brands across various sectors, including technology, gaming, entertainment, music, photography, field sports, knowledge, and home interests. Our dedicated team attracts millions of consumers to our diverse platforms, including websites, magazines, events, and social media.Your RoleAs our customer support operation focused on subscriptions expands, we are continuously seeking enthusiastic individuals to join our teams in complaints handling, quality assurance, and sales and retention. If you have a knack for problem-solving, enjoy assisting customers, and have a passion for customer retention, this might be the perfect opportunity for you!

Monzo seeks an Operations Manager with a focus on Quality Assurance. This position shapes how services are delivered and plays a key role in maintaining high standards across operations. The role is open to candidates based in Cardiff, London, or working remotely anywhere in the UK. Key responsibilities Lead quality assurance efforts to maintain and enhance product standards. Collaborate with teams throughout the company to spot and address areas for improvement. Oversee projects that promote ongoing operational excellence. Location This role can be based in Cardiff, London, or performed fully remotely within the UK.

Biffa is hiring a Mobile Plant Operator in Cardiff. This role supports the company’s focus on sustainability and reliable service by handling waste materials with care and precision. Main responsibilities Operate a range of mobile plant machinery to process and move waste materials safely. Follow all safety protocols and procedures at all times. Maintain attention to detail to ensure efficient and compliant operations. What matters in this role Consistent commitment to safety standards. Reliable handling of machinery and materials. Supporting Biffa’s service quality for clients. This position plays a key part in Biffa’s ongoing work to provide responsible waste management in the Cardiff area.

Join our dedicated team as a Cleaning Operative and play a crucial role in maintaining cleanliness and hygiene standards in various facilities. You will be responsible for performing cleaning duties to ensure a safe and pleasant environment for all.

Join ecoSense: Leading Commercial Cleaning Services Across the UKAt ecoSense, we pride ourselves on delivering top-tier commercial cleaning services throughout the UK. As a member of our team, you will benefit from our award-winning staff app, which offers you control over your employment experience. From submitting timesheets and accessing company documents to utilizing our innovative route finder for the quickest journeys home, our app empowers you! Our robust internal staff development program is designed to enhance your skills and help you advance within the company. We believe in recognizing hard work through cutting-edge technology that allows both ecoSense and our clients to provide immediate acknowledgment of your efforts. Moreover, for every contribution you make, we plant a tree in your name, which you can track online. Being part of the ecoSense family means enjoying a supportive work environment where growth and camaraderie thrive. Join us and let's shine together! #togetherWEshine™ WORK LOCATION: Network Plus, Peartree Yard, Coryton - Cardiff, South Wales, CF14 7EY AVAILABLE SHIFTS: 2 hours on Tuesday and 2 hours on Thursday - exact times to be confirmed PAY RATE: £12.21 per hour, paid monthly KEY DUTIES:General cleaning tasksFloor cleaningGlass cleaningRestroom sanitationLight cleaning dutiesRestocking toilet rolls & hand soapShower cleaning TRAINING: Comprehensive training providedEXPERIENCE REQUIRED: None; training will be providedLANGUAGE REQUIREMENT: Due to the nature of this role, a good command of English (both spoken and written) is necessary START DATE: Immediate start available! EMPLOYEE BENEFITS:flexePAY - Early payment request*Complimentary CPD Supervisor TrainingOvertime opportunitiesMonthly awards with retail vouchersContinuous learning and developmentOpportunities for career advancementFull staff wellness suite*terms apply.

Join Monzo as a TechOps Platform Manager and lead the charge in enhancing our operational efficiency and technology platforms. You will play a pivotal role in ensuring our systems are resilient, scalable, and secure while driving cross-functional collaboration.

Role overview Legal & General is hiring a Payroll Operations Specialist in Cardiff. This role focuses on accurate payroll processing and upholding regulatory compliance. The position works closely with multiple departments to keep payroll operations running smoothly and supports employees with payroll-related needs.

Monzo Bank Ltd. is looking for a Security Operations Analyst to help protect its digital infrastructure and customer data. This position plays a key role in supporting the security team’s daily operations and maintaining the safety of banking services. Responsibilities Monitor security alerts and investigate any suspicious activity across systems. Respond to security incidents, assisting with resolution and documentation. Identify vulnerabilities and suggest improvements to existing security measures. Collaborate with colleagues to uphold a strong security posture throughout the organization. Location This role can be based in Cardiff, London, or performed remotely within the UK.

Overview: Gopuff is actively seeking dedicated full-time Operations Associates (OAs) to become integral members of our operations team. Reporting directly to the Site Leader, OAs are vital to our success, demonstrating drive, resilience, positivity, and a passion for overcoming challenges. Your role will encompass a variety of warehouse responsibilities, including product picking, packing, receiving, and collaborating with our delivery riders.At Gopuff, we are committed to delivering essential items to our customers around the clock, regardless of the weather. We are building a dynamic team of innovators, visionaries, and risk-takers eager to revolutionize the retail landscape at an unprecedented pace. A love for snacks is definitely a plus!

We are in search of a driven and meticulous Finance Manager to become a crucial member of our vibrant Shared Service Centre team. This pivotal position will involve overseeing essential finance processes, ensuring precise and timely execution of financial transactions while complying with established protocols and controls.The ideal candidate will possess a solid grasp of core accounting principles, a keen eye for detail, and a dedication to producing high-quality output. They should be a collaborative team player with outstanding communication abilities and a strong desire for professional growth in a fast-paced shared service setting.Key Responsibilities:Supervise the general ledger to guarantee the accuracy, timeliness, and integrity of financial records in accordance with finance Service Level Agreements (SLAs).Manage the month-end and year-end closing procedures, including account reconciliations, journal entries, and preparation of financial statements.Ensure adherence to accounting standards and internal policies.Work in tandem with other departments to assure seamless financial operations, including defining processes and timelines for reconciling intercompany transactions across regions during month-end.Who You Are:Bachelor's degree in Accounting, Finance, or a related discipline.5+ years of experience in a finance operations role, ideally in a shared service centre environment.Deep understanding of essential finance processes and systems.Proficient in ERP systems and Microsoft Excel.Exceptional communication, interpersonal, and problem-solving skills.Strong attention to detail and a commitment to accuracy.Able to thrive in a fast-paced, deadline-oriented setting.

Join our mission to revolutionize banking for everyone!At Monzo, we are bidding farewell to the complexities of traditional banking.Initially launched as a prepaid card, our product suite has expanded significantly over the last decade in the UK. We now offer a range of accounts including personal, business, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with even more exciting features on the horizon. Our UK customers can also save, invest, and manage their pensions with us.With our vibrant coral cards and innovative features like get-paid-early, alongside our comprehensive financial education initiatives on social media and award-winning customer service, we have a rich history of creating delightful experiences for our customers!We are not just about selling products; we aim to solve problems and transform lives through Monzo London / UK Remote | £135,000 - £184,000 + Share Options | Benefits | TechnologySenior Staff Engineer: L70 on our Engineering Progression FrameworkAbout our Engineering Teams:We have approximately 450 engineers out of a total of 5,000 employees, and our ambitions are substantial. There are numerous intriguing challenges ahead, and we encourage team mobility or specialization based on your preference. As an engineer at Monzo, you will have the opportunity to collaborate across the company, and we host regular knowledge-sharing sessions to enhance your understanding of banking operations and effective communication.We actively contribute to open source software and are committed to maintaining a collaborative and innovative engineering culture.

Role Overview aro is hiring an Account Manager - IT based in Cardiff, Wales. This role focuses on building and maintaining strong client relationships while supporting the delivery of IT projects. The position calls for someone who understands IT solutions and enjoys helping clients achieve their goals. What You Will Do Manage day-to-day communication with clients, acting as their main point of contact Coordinate with internal teams to deliver IT projects on schedule Identify opportunities to expand services and support client growth Monitor client satisfaction and address any concerns promptly Location This position is based in Cardiff, Wales, United Kingdom.

Join Tessenderlo Group as a Branch Manager in Cardiff, where you will lead our local operations, drive sales performance, and ensure exceptional customer service. You will play a pivotal role in managing branch activities, overseeing staff development, and implementing strategies to achieve business goals. Your leadership will inspire your team to deliver outstanding results. If you are passionate about driving growth and enhancing operational efficiency, we want to hear from you!

Welcome to Starling Bank! We have redefined banking by harnessing technology to empower individuals to save, spend, and manage their finances in an innovative and transformative manner. As a fully licensed UK bank, we embody the agility and spirit of a dynamic tech company. Our mission is to provide a banking experience that is fairer, simpler, and designed to make money management accessible to everyone. With a workforce exceeding 3,500, we operate across our offices in London, Southampton, Cardiff, and Manchester.We are on the lookout for a talented Accounts Payable Manager to join our Group Management Reporting team. This is a newly created role focused on managing the Accounts Payable function within the Management Reporting team. Your responsibilities will include the processing and payment of all supplier invoices and employee expenses for the Starling Group, including Engine by Starling.As the head of this function, you will ensure the precise coding, approval, and posting of invoices and expense claims, guaranteeing that all financial data is accurately captured from the outset. A key aspect of your role will be to nurture strong vendor relationships by ensuring prompt payments and managing compliance with payment practice regulations. You will assume full responsibility for the company’s Payment Practices reporting commitments, ensuring timely and accurate submissions every six months.This position also entails maintaining the team's output to a high standard while driving process improvements through system enhancements and automation. We seek an individual who is eager to refine processes, with a specific goal of reducing cycle times and boosting accuracy as the Group expands.Additional duties will include compliance with internal controls and tax regulations (including VAT). You will closely collaborate with the broader Management Reporting team to assist with month-end accruals and support audit inquiries, ensuring the AP function aligns seamlessly with the overall group reporting timelines.We are looking for a candidate with a minimum of 5 years of experience within a high-performing Accounts Payable team, demonstrating a risk-oriented approach to their work. A strong candidate will also possess previous management experience and a track record of implementing change within an Accounts Payable function.

Role Overview The Accounts Payable Manager leads global accounts payable operations from the Shared Service Centre in Cardiff. This role ensures supplier invoices, payment runs, and reconciliations are processed accurately and on schedule, with a strong focus on compliance. Key Responsibilities Oversee the end-to-end accounts payable process, including invoice processing, payment runs, and supplier reconciliations Resolve supplier queries promptly and professionally Drive operational consistency and standardization across global procure-to-pay activities Champion continuous improvement initiatives within the AP function Build and develop a high-performing, service-focused team Act as the primary liaison between the Shared Service Centre, regional Finance Partners, Procurement, Treasury, and other key stakeholders Location and Work Arrangement This position is based in Cardiff, Wales, United Kingdom. The Accounts Payable Manager is required to work onsite five days per week.

Join our dynamic team as an Information Manager & Compliance Officer and play a pivotal role in managing and ensuring the compliance and accuracy of project information throughout the lifecycle of our education infrastructure programs.Salary: Up to £35,000 + Annual BonusHours: Full Time, 37.5 hours per weekLocation: Hybrid (up to 2 days WFH)Benefits: 25 days Annual Leave + Bank Holidays, Life Insurance, Pension Scheme with up to 9% employer contribution, Private Medical Benefits including dental and optical care, Employee Assistance Program, salary sacrifice schemes, and discounts for gyms and retailers.

Join Zen Educate as a Senior Account Manager in Newport, Wales, and play a pivotal role in revolutionizing the recruitment process for schools. We are seeking a passionate individual to build meaningful relationships with educational institutions, guiding them to smarter and more efficient hiring solutions. You'll work closely with school leaders, leveraging a consultative approach to understand their needs, while collaborating with our dynamic teams to enhance the overall experience. If you're ready to make a tangible impact and thrive in a fast-paced startup environment, we want to hear from you!

Join us in revolutionizing the banking experience for everyone! At Monzo, we are committed to simplifying finance and making money work better for our customers. Originating as a prepaid card, Monzo has evolved significantly over the past decade, now offering diverse banking solutions including personal and business accounts, joint accounts, youth accounts, and more. Our innovative features, such as early access to funds and robust financial education, ensure that our customers enjoy magical moments in their financial journeys. We focus on problem-solving rather than just selling products, aiming to create transformative experiences for our users . As an Engineering Manager, you will lead cross-functional teams that include Product Managers, engineers, data scientists, and designers, driving impactful outcomes while fostering a culture of inclusivity and excellence.