Senior Staff Engineer, AI Customer Operations

Join our mission to revolutionize banking for everyone!At Monzo, we are bidding farewell to the complexities of traditional banking.Initially launched as a prepaid card, our product suite has expanded significantly over the last decade in the UK. We now offer a range of accounts including personal, business, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with even more exciting features on the horizon. Our UK customers can also save, invest, and manage their pensions with us.With our vibrant coral cards and innovative features like get-paid-early, alongside our comprehensive financial education initiatives on social media and award-winning customer service, we have a rich history of creating delightful experiences for our customers!We are not just about selling products; we aim to solve problems and transform lives through Monzo London / UK Remote | £135,000 - £184,000 + Share Options | Benefits | TechnologySenior Staff Engineer: L70 on our Engineering Progression FrameworkAbout our Engineering Teams:We have approximately 450 engineers out of a total of 5,000 employees, and our ambitions are substantial. There are numerous intriguing challenges ahead, and we encourage team mobility or specialization based on your preference. As an engineer at Monzo, you will have the opportunity to collaborate across the company, and we host regular knowledge-sharing sessions to enhance your understanding of banking operations and effective communication.We actively contribute to open source software and are committed to maintaining a collaborative and innovative engineering culture.

Join Monzo as a Senior Staff Backend Engineer and play a pivotal role in building our innovative banking platform. You will collaborate with cross-functional teams, driving technical excellence and contributing to our mission of making money work for everyone. Utilize your expertise in backend technologies to enhance our systems, implementing scalable solutions that improve our customer experience.

Monzo Bank Ltd is looking for a Senior Legal Counsel, Commercial, Intellectual Property & AI. This position is open to candidates in Cardiff, London, or fully remote within the UK. Role overview This role sits within Monzo’s UK Legal team and reports to the Principal Legal Counsel for Commercial, IP & AI. The Legal & Board Governance Collective supports the company’s ongoing growth and innovation. What you will do Provide legal advice on commercial contracts, intellectual property, and matters involving artificial intelligence within Monzo’s UK operations. Lead legal projects that span a variety of topics as Monzo continues to expand its services. Collaborate with teams across Marketing, Procurement, Third Party Risk Management, Data Protection, Security, Risk & Control, and Compliance. Compensation and benefits Salary for this role is approximately £110,000, plus Performance Incentive Awards and comprehensive benefits. About Monzo Monzo began as a prepaid card provider and now offers a broad range of banking services in the UK. Products include personal, business, joint, and 16-17 accounts, a free kids account, and credit cards. Customers can also save, invest, and manage pensions through Monzo. The company is recognized for its hot coral cards, early payment features, and award-winning customer service.

As a Senior Engineer at jobsforhumanity in Cardiff, this position centers on using technical expertise to help build solutions with real impact. The team values new ideas and aims to create products that matter. Role overview This role calls for strong engineering skills and a collaborative approach. The Senior Engineer will contribute to projects that support the company’s mission and help shape the direction of ongoing work. What you will do Apply technical knowledge to develop and improve solutions Work alongside colleagues to deliver projects with purpose Support efforts that drive positive change within the organization Requirements Experience in an engineering role at a senior level Ability to contribute ideas and technical insight to team projects

Join our dynamic team at AECOM as a Senior Highways and Traffic Engineer, where you will play a pivotal role in shaping the future of transportation infrastructure. In this position, you will be responsible for leading the design and implementation of innovative highways and traffic management solutions. Your expertise will contribute to projects that enhance safety, efficiency, and sustainability in urban mobility.As a key member of our engineering team, you will collaborate with multidisciplinary professionals to deliver high-quality results. This role offers an exciting opportunity to work on a diverse range of projects, from large-scale urban developments to critical infrastructure upgrades.

Your role at Veezu:As a Senior Fullstack Engineer, you will be among the pioneering members of a newly established engineering team tasked with modernizing and enhancing Veezu’s technology infrastructure. Collaborating with a select group of seasoned engineers, you will have a direct impact on the design, architecture, and engineering culture of our systems.In this pivotal role, reporting directly to the VP of Engineering, you will possess substantial autonomy in shaping the technological direction of the company. Your efforts will significantly influence large-scale transformations across a high-volume platform that facilitates millions of rides weekly, greatly affecting our operations, marketing, support, and broader business divisions.About Veezu:Veezu stands as the UK's fastest-growing taxi and private hire technology enterprise, serving hundreds of towns and cities across the UK. We are a tech-centric on-demand mobility provider committed to empowering our vibrant local communities and driving their success.Your Responsibilities:Engage with a compact, highly-skilled engineering team to overhaul and modernize a complex, multi-language stack, including Elixir, C#, PHP, and contemporary platforms like TypeScript/Node.js.Assume ownership of substantial system components, enhancing architecture, reliability, and scalability.Work closely with cross-functional teams (Product, Operations, Marketing, Support) to ensure that technology choices drive positive business results.Contribute to fostering a team culture characterized by openness, curiosity, and effective communication.Establish the groundwork for a modern engineering platform that powers one of the UK’s largest mobility services.Play a vital role in recruiting and onboarding new team members as the team expands.Demonstrate a commitment to upholding our ISO27001 certification while setting high standards for Information Security compliance.Qualifications:Proven experience in developing and scaling products for millions of users, with a keen understanding of how technology influences business and customer outcomes.A strong product-oriented mindset coupled with the ability to make informed technical decisions that optimize impact.Exceptional coding skills, able to transition ideas from concept to production efficiently.Extensive senior-level software engineering experience, with demonstrated proficiency in multiple programming languages.

Your Role at Veezu:The Senior DevOps Engineer will be an essential addition to our engineering team, tasked with taking charge of, modernizing, and revolutionizing Veezu’s cloud infrastructure and deployment methodologies. You'll collaborate with a select group of highly experienced engineers, significantly influencing our platform architecture, system reliability, and engineering culture.Reporting directly to the VP of Engineering, this position offers substantial autonomy and ownership in steering the technical direction of our cloud strategy. You will spearhead efforts to unify our infrastructure, standardize our monitoring systems, and establish top-tier deployment pipelines. Your contributions will directly affect our capacity to innovate rapidly and will empower our product, operations, marketing, and support teams.About Veezu:Veezu is the UK's fastest-growing taxi and private hire technology firm, serving hundreds of towns and cities across the UK. We are a technology-driven, on-demand mobility service dedicated to supporting our local communities, enabling them to thrive and beyond!Key Responsibilities:Lead a transformative initiative to consolidate our deployment platforms (from Heroku, Vercel, AWS) into a cohesive, modern, and simplified infrastructure on Microsoft Azure.Assume ownership of our cloud infrastructure, enhancing architecture, reliability, security, scalability, and cost-effectiveness for a platform managing millions of requests each hour.Design, construct, and maintain robust CI/CD pipelines, enabling the engineering team to deliver features more efficiently and securely.Define and execute a standardized monitoring and observability stack to ensure system health and provide rapid incident response.Promote and actively participate in cultivating a team culture of automation, transparency, curiosity, and strong communication.Establish the groundwork for a modern engineering platform powering one of the UK's largest mobility services.Play a pivotal role in recruiting and onboarding future team members as the team expands.Commit to upholding our ISO27001 certification and set high standards for Information Security compliance.Required Qualifications:Expertise in Infrastructure as Code with Terraform is essential.Extensive experience in designing, building, and scaling resilient cloud infrastructures...

Teamwork makes the stream work. Roku is transforming the way the world enjoys televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is on a mission to empower every household with a connected television experience. We pioneered the streaming revolution and are committed to developing a platform that unites the entire television ecosystem. Our services connect viewers with their favorite content, enable content creators to engage larger audiences, and offer advertisers innovative ways to reach consumers.From day one at Roku, you will play a pivotal role in our journey. As a rapidly growing public company, we foster a culture where every voice is heard and every contribution is valued. Join us in delighting millions of TV streamers globally while gaining invaluable experience across diverse areas of expertise. Are you driven by the challenge of building scalable, high-performance systems capable of processing vast amounts of data? Do you excel at crafting and executing innovative solutions that enhance engineering teams' capabilities with actionable insights? Are you eager to drive the advancement of open-source observability at a grand scale? Become a part of our team to enhance (open source) observability tools and create new functionalities that empower teams to manage data efficiently and derive actionable insights. About the Team The Observability team, a crucial part of Roku's Cloud Technology Infrastructure organization, operates at the heart of our platform. We are a dynamic, high-performing global team that thrives on ownership, effective communication, and delivering impactful engineering solutions. O...

Join Monzo Bank as a Senior Analytics Engineering Manager, where you will lead a dynamic team of analytics professionals in transforming data into actionable insights. You will play a pivotal role in shaping our analytics strategy, driving innovation, and ensuring our data architecture meets the evolving needs of our organization. This is an exciting opportunity for an individual passionate about data and analytics leadership.

Company: Speechify Location: Cardiff, United Kingdom About Speechify Speechify helps people consume information in new ways. The platform turns web articles, cloud documents, and eBooks into audio, letting users listen wherever and whenever they want. As the company grows, Speechify continues to shape how audio information is delivered, much like streaming changed audio entertainment. Role Overview: Senior Software Engineer, Core Experiences The Core Experiences Team builds and maintains the key services and SDKs behind Speechify’s product experience. As a Senior Software Engineer, this role focuses on creating efficient APIs and systems that support multiple platforms and directly impact how users interact with Speechify. Main Responsibilities Work with Product Teams to define project scopes, improve processes for fast customer feedback, and solve integration and user experience challenges across different product lines using the cross-platform SDK. Optimize current features by reducing loading times and advancing parsing intelligence through new abstractions and algorithm improvements. Design and deploy cloud functions, lightweight backend services, and jobs, primarily using Kotlin.

Join us on our mission to revolutionize banking for all! At Monzo, we are transforming the traditional banking experience into one that is intuitive and user-friendly. Over the past decade, we've expanded our offerings from a prepaid card to a comprehensive suite of banking products, including personal and business accounts, joint accounts, youth accounts for ages 16-17, free kids accounts, and credit cards. Our innovative features, such as early payday and financial education through social media, have led to countless magical moments for our customers. We believe in solving real problems and improving lives through Monzo Location: Cardiff, London, or Remote (UK) | Salary: £95,000 - £130,000 + stock options + [Benefits](https://monzo.com/careers/) **About the Machine Learning Platform Engineering Team at Monzo:** The Platform Collective is dedicated to building and maintaining the infrastructure, tools, and processes that empower Monzo's tech teams to thrive. Our Machine Learning Platform team plays a vital role in designing, developing, and sustaining the infrastructure and tools that enable our teams to train, evaluate, deploy, and manage Machine Learning models and features effectively at scale. We are a group of backend engineers passionate about machine learning, collaborating closely with ML teams to identify their needs and develop elegantly simple solutions.

Biffa is hiring a Mobile Plant Operator in Cardiff. This role supports the company’s focus on sustainability and reliable service by handling waste materials with care and precision. Main responsibilities Operate a range of mobile plant machinery to process and move waste materials safely. Follow all safety protocols and procedures at all times. Maintain attention to detail to ensure efficient and compliant operations. What matters in this role Consistent commitment to safety standards. Reliable handling of machinery and materials. Supporting Biffa’s service quality for clients. This position plays a key part in Biffa’s ongoing work to provide responsible waste management in the Cardiff area.

Join our dedicated team as a Cleaning Operative and play a crucial role in maintaining cleanliness and hygiene standards in various facilities. You will be responsible for performing cleaning duties to ensure a safe and pleasant environment for all.

Join us in our mission to revolutionize banking for everyone! At Monzo, we are committed to simplifying the financial experience. Since our inception as a prepaid card provider, we've expanded our offerings over the last decade to include personal, business, joint accounts, youth accounts for 16-17 year olds, free kids accounts, and credit cards. Our UK customers also benefit from savings, investment opportunities, and pension management. With our vibrant hot coral cards, early payment features, and a reputation for outstanding customer service, we strive to create meaningful financial moments for our users. We believe in solving problems and improving lives through innovative banking solutions. If you're passionate about backend engineering and eager to contribute to a dynamic team, we want to hear from you! Locations: London, Cardiff, or Remote (UK) | Staff Engineer (L60) £115,000 - £150,000 + benefits.

Teamwork makes the stream work. Roku is redefining the way the world experiences televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku is on a mission to power every television globally. We pioneered the streaming technology that connects viewers to the content they adore, facilitating content providers in reaching and monetizing large audiences, while offering advertisers unique methods to engage consumers.From day one at Roku, your contributions will be both significant and appreciated. We are a rapidly expanding public company where everyone plays a crucial role. Here, you will have the chance to bring joy to millions of TV streamers worldwide while acquiring valuable experience across diverse fields. About the Role the role Are you passionate about observability and keen to contribute to the advancement of Roku's innovative AI-driven observability platform? Are you excited to delve into the CNCF open-source landscape, exploring tools for metrics, logs, and tracing while investigating how AI and Large Language Models can transform observability workflows? If you are a problem-solver who enjoys collaboration and seeks innovative methods to enhance observability through intelligent automation, this role is for you. You will grow your skills while managing large-scale operations involving high-volume data and requests across multiple regions, leading the development of AI-enhanced observability solutions. If you're eager to learn at the intersection of observability and AI and make a real impact, we want to hear from you!

Join ecoSense: Leading Commercial Cleaning Services Across the UKAt ecoSense, we pride ourselves on delivering top-tier commercial cleaning services throughout the UK. As a member of our team, you will benefit from our award-winning staff app, which offers you control over your employment experience. From submitting timesheets and accessing company documents to utilizing our innovative route finder for the quickest journeys home, our app empowers you! Our robust internal staff development program is designed to enhance your skills and help you advance within the company. We believe in recognizing hard work through cutting-edge technology that allows both ecoSense and our clients to provide immediate acknowledgment of your efforts. Moreover, for every contribution you make, we plant a tree in your name, which you can track online. Being part of the ecoSense family means enjoying a supportive work environment where growth and camaraderie thrive. Join us and let's shine together! #togetherWEshine™ WORK LOCATION: Network Plus, Peartree Yard, Coryton - Cardiff, South Wales, CF14 7EY AVAILABLE SHIFTS: 2 hours on Tuesday and 2 hours on Thursday - exact times to be confirmed PAY RATE: £12.21 per hour, paid monthly KEY DUTIES:General cleaning tasksFloor cleaningGlass cleaningRestroom sanitationLight cleaning dutiesRestocking toilet rolls & hand soapShower cleaning TRAINING: Comprehensive training providedEXPERIENCE REQUIRED: None; training will be providedLANGUAGE REQUIREMENT: Due to the nature of this role, a good command of English (both spoken and written) is necessary START DATE: Immediate start available! EMPLOYEE BENEFITS:flexePAY - Early payment request*Complimentary CPD Supervisor TrainingOvertime opportunitiesMonthly awards with retail vouchersContinuous learning and developmentOpportunities for career advancementFull staff wellness suite*terms apply.

Speechify aims to remove reading barriers for learners everywhere. More than 50 million people use our text-to-speech tools to turn PDFs, books, Google Docs, news articles, and websites into audio. This helps users read faster, cover more material, and remember more. Our products include apps for iOS, Android, Mac, a Chrome extension, and a web app. Google named Speechify the Chrome Extension of the Year, and Apple awarded us the 2025 Design Award for Inclusivity. The Speechify team is fully remote, with nearly 200 people across the globe. Our group includes frontend and backend engineers, AI research scientists, and team members from companies like Amazon, Microsoft, and Google, as well as top PhD programs such as Stanford. Role Overview The Data team within Speechify’s AI division is looking for a Software Engineer focused on data infrastructure and acquisition. This position plays a key part in collecting and managing the large-scale datasets that power our model training. The team’s goal is to build high-quality datasets at petabyte scale and keep costs low by tightly integrating infrastructure, engineering, and research. What You Will Do Find and bring in new audio data sources for the ingestion pipeline. Maintain and grow the cloud infrastructure for data ingestion, currently on Google Cloud Platform (GCP) and managed with Terraform. Work with scientists to improve data cost, throughput, and quality, supporting the creation of advanced models. Partner with the AI team and company leadership to shape the dataset roadmap for future consumer and enterprise products. Location This role is based in Cardiff, United Kingdom.

Role overview Legal & General is hiring a Payroll Operations Specialist in Cardiff. This role focuses on accurate payroll processing and upholding regulatory compliance. The position works closely with multiple departments to keep payroll operations running smoothly and supports employees with payroll-related needs.

The Consumer Revenues team is dedicated to empowering our customers to become and remain engaged subscribers of our expert online content. We are a collaborative team of marketers, analysts, and software developers, working closely with specialists in User Experience and editorial, to enhance our subscriber base while creating effective journeys to attract and retain our customers.Your RoleWe are seeking a talented Subscriptions Operations Manager to join our dynamic international subscriptions business unit. Reporting directly to the Head of Operations, you will play a crucial role in managing the fulfillment chain, focusing specifically on our subscription management system, which integrates Salesforce and Zuora. Your responsibilities will encompass ongoing stakeholder management, continuous process improvement, and leading our technology review and implementation initiatives.Qualifications to Get AheadSignificant experience with CRM systems, particularly Salesforce, in a consumer-oriented subscription setting.Proficiency in process mapping and optimization.Strong communication skills and ability to collaborate effectively across a matrix environment.Solid understanding of data and audience segmentation, user journeys, and marketing funnels.Analytical mindset combined with project management skills.A collaborative team player with demonstrated experience in cross-functional teamwork.Creative thinker with the ability to inquire and test new ideas.Experience in managing competing priorities and diverse stakeholder needs.Capable of navigating ambiguity, distilling solutions from complex problems.What We OfferThe anticipated salary range for this position is £30,000 - £50,000.This is a hybrid role based in our Bath or Cardiff offices, allowing you to work three days in the office and two from home.Additional perks include:Unlimited leave, reflecting our trust in you to manage your workload.Profit-sharing bonuses when we meet our targets.Referral bonuses for bringing talented friends into Future.Well-being support through our Colleague Assistance Programs.Opportunities to purchase shares in Future through our Share Incentive Plan.Internal job family level P5.About Future PLCAt Future, we are the global leader in specialist media, employing over 3,000 individuals across more than 200 media brands. Future is a vibrant destination for passionate individuals worldwide, providing trusted, expert content that educates and inspires action across our specialist websites, magazines, events, newsletters, podcasts, and social platforms.We have ambitious plans to build on our growth momentum and unlock new opportunities, and we are looking for driven individuals who want to be part of our journey!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it integral to our culture...

Monzo Bank Ltd. is looking for a Security Operations Analyst to help protect its digital infrastructure and customer data. This position plays a key role in supporting the security team’s daily operations and maintaining the safety of banking services. Responsibilities Monitor security alerts and investigate any suspicious activity across systems. Respond to security incidents, assisting with resolution and documentation. Identify vulnerabilities and suggest improvements to existing security measures. Collaborate with colleagues to uphold a strong security posture throughout the organization. Location This role can be based in Cardiff, London, or performed remotely within the UK.