Join Our Team as a Customer Service and Complaints Assistant at Go.Compare

At Go.Compare, we are proud to be recognized award-winning insurers, making the world of insurance simpler and more accessible. Over the past year, we have delivered exceptional products and unparalleled customer service.Your Role...Are you looking for a dynamic position as a customer service advisor with an esteemed price comparison website? Are you eager to be part of a customer-centric organization that places its staff and customers at the forefront of everything it does? Do you thrive on solving problems and assisting individuals during critical moments? If so, this is the exciting opportunity you have been waiting for!As a Customer Service Advisor, you will serve as the main point of contact between our business and our customers. Your responsibilities will include guiding customers through their online comparisons, clarifying product details, and helping them maximize available special offers.

Are you looking to join a customer-focused organization that prioritizes its people and clients in every aspect of its operations? Do you thrive on solving problems and providing assistance when it’s needed the most? If your answer is yes, this could be the exciting opportunity you have been searching for!Your RoleAs a Complaints Assistant reporting to the Service Manager, your primary responsibility will be to handle incoming customer inquiries and complaints, ensuring they are addressed within service level agreements (SLAs) and according to company policies. You will be instrumental in promoting customer satisfaction through efficient and effective resolution of queries.Your daily interactions will typically involve communicating with customers via phone and email, managing and resolving their general inquiries and complaints. You will investigate the root causes of issues and ensure that all queries are documented and resolved appropriately.Qualifications that Set You ApartExceptional interpersonal skills, with a proven ability to meet customer expectations and confidently provide resolutions.Flexibility to adapt your approach to meet diverse customer needs.Experience in customer service, with a strong focus on delivering outstanding support.Proficient complaint handling skills, capable of resolving issues effectively in accordance with company procedures.Strong problem-solving skills, demonstrating logical thinking and sound judgement to achieve the best outcomes for customers.Competency in general IT applications such as Microsoft Word, Excel, and Google Suite.What’s in It for YouThis position offers a competitive salary range of £25,000 - £26,500.Enjoy a hybrid working model from our Cardiff office, with three days spent in the office and two days working from home.Additionally, you will benefit from:Uncapped leave to allow you to manage your workload and time effectively.A profit-sharing bonus when we achieve our targets.A referral program that rewards you for bringing friends into the Future team.Access to well-being support through our Colleague Assistance Programs.The chance to purchase shares in Future through our Share Incentive Plan.We are committed to fostering an inclusive and diverse workplace.

Go.Compare stands as one of the UK's premier price comparison platforms, committed to empowering millions of individuals in making informed financial choices each year. We offer a swift, transparent, and dependable method to evaluate an extensive array of products and services, including car and home insurance, energy, broadband, and much more. Our mission is clear: to equip consumers with the essential information and tools to discover the best deals tailored to their needs, ultimately saving them time and money. Supported by cutting-edge technology and a strong customer-centric approach, Go.Compare remains a trusted ally for households across the UK.Your RoleAs a Customer Complaint Handler, your primary objective will be to efficiently resolve customer grievances while ensuring an outstanding customer experience, thereby reinstating their trust in our brand. Reporting directly to the Senior Complaints Manager, you will exhibit exceptional listening abilities and demonstrate empathy towards customers through phone and email communication. Familiarity with the financial services sector, particularly in adhering to FCA guidelines, will be crucial to understanding customer frustrations, especially regarding insurance products. Your skills in building and maintaining relationships with key stakeholders will be essential. Attention to detail and investigative capabilities will enable you to identify the root causes of complaints, ensuring fair outcomes for our customers.Preferred QualificationsStrong interpersonal skills with a proven track record in managing customer expectations and providing resolutions. Exceptional written communication skills to convey messages clearly via email and letters.Flexibility to adapt responses to meet diverse customer needs.Previous experience in a role focused on recognizing, investigating, and resolving customer complaints.Proficient problem-solving skills to approach issues logically and achieve the best customer outcomes.What We OfferThe anticipated salary range for this position is £26,500 to £29,000.This is a hybrid role based in our central Cardiff office, requiring three days in the office and two days working from home.Additional benefits include:Unlimited leave, reflecting our trust in your ability to manage your workload and time effectively.Profit-sharing bonuses upon achieving targets.Referral rewards for bringing new talent to Future.Wellbeing support through our Colleague Assistance Programs.Opportunities to acquire shares in Future through our Share Incentive Plan.Internal job family level Professional 8.

Join Accor Hotels as a Guest Service Team Leader and become a part of a passionate team dedicated to providing exceptional guest experiences. In this role, you will lead the front desk operations, ensuring guest satisfaction while managing a dynamic team. Your leadership will help foster a positive atmosphere where both guests and team members feel valued and supported.

Legal & General seeks a Customer Service Advisor for Life Insurance to join the Cardiff team. This position centers on assisting customers with their life insurance questions and supporting them through each step of their journey. Advisors play a key role in making sure every customer receives attentive and thoughtful service. Key responsibilities Respond to questions and concerns about life insurance policies Communicate clearly and professionally by phone and in writing Listen closely to understand each customer’s individual needs Offer accurate information and guidance throughout the process Support and development Comprehensive training provided to build product and service knowledge Opportunities for professional growth and development within the team Work in a supportive environment where contributions are recognized

Rexel Limited seeks a Branch Assistant for its Cardiff location. This role plays a key part in keeping daily branch operations on track and supporting customers as they visit or contact the branch. Main responsibilities Help with daily tasks that keep the branch running efficiently Assist customers and deliver helpful service Work closely with team members to achieve branch targets Work environment This position involves regular interaction with both customers and colleagues. The Branch Assistant supports a variety of tasks that contribute to the overall success of the branch.

Are you passionate about the environment and biodiversity? AECOM is seeking an experienced Senior Ecologist to join our vibrant team in Cardiff. In this role, you will lead ecological assessments and contribute to exciting projects that promote sustainable development.As a Senior Ecologist, you will have the opportunity to work with a diverse range of clients and stakeholders, applying your expertise in ecological surveys, impact assessments, and management plans. Your work will help shape the future of our natural landscapes while ensuring compliance with environmental regulations.

Join Our Work from Home Survey Taker Team!Are you eager to share your opinions and earn extra income from the comfort of your own home? We're inviting motivated individuals to become part of our UK Market Research Panel. Take surveys and contribute to valuable research studies while enjoying the flexibility of remote work.Compensation:Earn money by participating in surveys. Choose from multiple payment methods such as PayPal, direct checks, or virtual gift card codes. Plus, unlock opportunities to earn rewards!Your Responsibilities:Engage in work-from-home surveys and studies by adhering to both written and oral instructions. Participate in focus groups and ensure that you fully experience any products or services provided for your feedback.Requirements:You need a functioning camera on your smartphone or a webcam on your desktop/laptop, along with a reliable internet connection. A willingness to engage in various topics and the ability to follow instructions is essential.Benefits:Enjoy online and in-person discussion opportunities without the hassle of commuting. This is a flexible, part-time role with no minimum hours required. You’ll also receive free samples from our partners in exchange for your feedback and can participate in product testing before they hit the market.We encourage anyone seeking part-time, short-term remote work to apply. No prior experience is necessary, making this an ideal opportunity for those looking to supplement their income through flexible work.* Please note this is a chance to earn extra income from home and is not intended as a full-time position.APPLYIf you’re self-motivated and comfortable working independently from home, particularly in roles related to customer service, data entry, and product evaluation, we want to hear from you!Data entry candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical work, management assistance, receptionist roles, and call centers.APPLY AT: https://5o6x7a.ttrk.io/5de57127dad44600015ccad5

At Future, we are a leading global media company that thrives on connecting individuals with their passions through exceptional content and cutting-edge technology. Our portfolio includes award-winning brands across various sectors, including technology, gaming, entertainment, music, photography, field sports, knowledge, and home interests. Our dedicated team attracts millions of consumers to our diverse platforms, including websites, magazines, events, and social media.Your RoleAs our customer support operation focused on subscriptions expands, we are continuously seeking enthusiastic individuals to join our teams in complaints handling, quality assurance, and sales and retention. If you have a knack for problem-solving, enjoy assisting customers, and have a passion for customer retention, this might be the perfect opportunity for you!

Join Our Team as a Remote Customer Service Representative!We are seeking enthusiastic individuals across the United States to engage in valuable polling activities. Apply now to start earning from the comfort of your home!This position offers you the flexibility to earn extra income through telecommuting while setting your own schedule. Your responsibilities will include data entry, responding to emails, conducting reviews, participating in polls, and managing various online projects.Embrace this rewarding opportunity to influence the marketplace and contribute to product development. You may even get exclusive early access to new products and participate in hands-on testing! Your insights will help companies gather essential data to predict trends and make informed business decisions.- Earn rewards by sharing your opinions- Multiple payment options available, including PayPal and direct deposit- Flexible Part-Time HoursAPPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjbAre You the Right Fit?If you are self-driven, enjoy working independently, and excel in roles such as email customer service, data entry, and product reviews, we want to hear from you!Our ideal candidates come from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical, administrative, and more!APPLY HERE:https://www.usasurveyjobboard.com/jobs/25958222-work-at-home-data-entry-agent-part-time-at-usasjb

Join Peacocks, a dynamic and rapidly growing fashion retailer dedicated to delivering high-quality products at family-friendly prices. With over 400 UK stores and a strong international presence across 18 countries, we pride ourselves on our commitment to family values while expanding our multi-channel retail operations. Our website ranks among the top 100 in the UK, attracting millions of online visitors weekly.The Assistant Buyer role is pivotal in supporting our buying team to source, develop, and deliver an exciting range of products, ensuring they are available at the right cost, time, and place to maximize gross profit. This role is part of our Buying Development Programme, where you'll enhance your skills and competencies.Key Responsibilities:Administrative Support: Perform all necessary administrative tasks for the buying department, including raising orders accurately using internal systems and communicating effectively via email and phone.Critical Path Management: Take ownership of managing the Critical Path, ensuring timely updates and accurate information flow to prevent delays.Sample Management: Organize and manage product samples for fit sessions and promotional meetings, ensuring they are well-maintained and labeled.Quality Assurance: Prioritize and manage samples for fit sessions, driving initiatives in the absence of the buyer, and ensuring product accuracy.Commercial Awareness: Conduct regular competitive benchmarking and contribute to market research to inform product development.

At Future, we thrive on the art of storytelling—crafting narratives, sharing them, and bringing them to life. Every compelling story requires a talented ensemble of innovative and passionate individuals—this is where you come into play.We invite creative, energetic, and results-oriented individuals to join our dynamic team. While experience and skills are crucial, we also value fresh perspectives, diverse ideas, and a passion for making a difference. If you’re eager to excel in a fast-paced environment, we want to hear from you.Even if we don’t have an immediate opening that fits your profile, we encourage you to connect with us. By joining our Talent Pipeline, you’ll stay in touch about future opportunities across various sectors including content, production, technology, sales, and more.Future is home to a diverse array of brands, each contributing its unique voice and perspective to the global conversation.Explore our brands like Windows Central for computer purchasing advice, Tom’s Hardware for DIY builds, and PC Gamer for the latest gaming recommendations. If you're interested in vintage options, Decanter can suggest exquisite wine pairings for your gaming experience.Curious about life at Future? Don't just take our word for it—our team will share their experiences. Here, creativity flourishes, and every day offers new opportunities for learning and growth. We work hard, but we also make sure to enjoy the journey.Collaboration is essential, and together, we’re building something remarkable!Our Future, Our Responsibility - Commitment to Inclusion and DiversityWe celebrate and embrace diversity, making it an integral part of our identity. Varied perspectives ignite creativity, inspire innovation, and drive us forward. That’s why we’re committed to creating a workplace where every individual feels valued, respected, and empowered.In our hiring process, we prioritize fairness and inclusivity, welcoming talent from all backgrounds. It’s not merely about what you bring to the table; it’s about ensuring there's space for everyone at the table.A diverse team is not just beneficial for business; it represents the Future.

Join our dedicated team at City & County Healthcare Group Ltd as a Care Assistant, where you will provide vital support to individuals in need of assistance. Your role will involve delivering compassionate care, helping clients with daily activities, and ensuring their comfort and well-being.

Join Nos Da Healthcare as a Healthcare Assistant and enjoy a flexible work schedule, with opportunities for both full-time and part-time positions across Cardiff and the surrounding areas.We are dedicated to providing exceptional healthcare staff to nursing homes, secure units, and supported living settings. Our employment package is designed to offer competitive pay rates, with the possibility of increases effective April 2020. You will have the freedom to choose your shifts, allowing for an ideal work-life balance. Whether you prefer to take a week off, work just one shift a week, or commit to full-time hours, we are here to support your lifestyle.We welcome applications from Healthcare Assistants who are looking to make a meaningful impact in their communities.

The Rapid Response Care Assistant role at City & County Healthcare Group Ltd centers on providing immediate support to individuals who need care in Cardiff. This position involves responding quickly to care requests, ensuring clients receive prompt and attentive assistance. Main responsibilities Deliver care and support to people in their homes or community settings as needs arise Work alongside healthcare professionals to coordinate responses and maintain high standards of care Help clients with daily living tasks, aiming to improve their comfort and well-being Role focus This role emphasizes timely action and adaptability. The Rapid Response Care Assistant plays a key part in ensuring clients feel supported and valued during critical moments.

Marie Curie seeks an Assistant Retail Manager for the Whitchurch location in Cardiff. This position plays a key part in supporting the store’s daily operations and upholding a friendly, inviting environment for everyone who visits. Main responsibilities Assist with the day-to-day running of the Whitchurch shop Work alongside the team to maintain high standards throughout the store Help ensure customers have a positive experience Team collaboration The Assistant Retail Manager works closely with colleagues to keep the shop running smoothly. Supporting both staff and volunteers, this role helps create a welcoming atmosphere and contributes to the overall success of the store.

Ramboll is on an exciting journey as we expand our Data Centre Projects Team in the UK and Ireland! We are looking for motivated individuals who are eager to contribute to innovative projects that make a difference in the digital landscape. As a member of our team, you will play a key role in delivering high-quality data centre solutions that meet our clients' needs.

Join the dynamic team at Hollister Co. as an Assistant Manager in our Cardiff location. In this role, you will play a pivotal part in driving store performance and leading a team of dedicated associates. Your responsibilities will include ensuring exceptional customer experiences, managing inventory, and supporting the overall operational success of the store.We are looking for individuals who are passionate about fashion and retail, eager to motivate others, and thrive in a fast-paced environment. If you are ready to take your career to the next level with a brand that values creativity and individuality, we want to hear from you!

Go.Compare, part of Future PLC, seeks a Head of Customer Relationship Management to shape and deliver CRM strategy from its Cardiff office. This leadership role centers on guiding customer engagement and supporting growth in the price comparison market. Role overview The Head of CRM will direct the planning and execution of customer relationship programs. The position involves leading a team dedicated to enhancing customer engagement and retention. This work supports overall business objectives and helps drive company performance. What you will do Develop and implement CRM strategies that align with company goals Manage and mentor a team focused on customer relationship initiatives Apply data and analytics to guide decisions and track outcomes Refine customer journeys and work to increase retention rates Requirements Experience leading CRM programs and managing teams Strong skills in data-driven analysis and decision-making Demonstrated ability to connect CRM efforts with wider business priorities Leadership qualities and a collaborative mindset This position offers the chance to shape CRM strategy and build lasting customer relationships at a company focused on growth.

Join the vibrant team at Iron Horse Inn as an Assistant Manager, where you’ll play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our establishment. This position is perfect for individuals passionate about hospitality and eager to develop their managerial skills in a supportive environment.The Assistant Manager will be responsible for overseeing daily operations, managing staff, and maintaining our high standards of quality and service. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!