Complaints Assistant - Magazine Subscriptions

Are you looking to join a customer-focused organization that prioritizes its people and clients in every aspect of its operations? Do you thrive on solving problems and providing assistance when it’s needed the most? If your answer is yes, this could be the exciting opportunity you have been searching for!Your RoleAs a Complaints Assistant reporting to the Service Manager, your primary responsibility will be to handle incoming customer inquiries and complaints, ensuring they are addressed within service level agreements (SLAs) and according to company policies. You will be instrumental in promoting customer satisfaction through efficient and effective resolution of queries.Your daily interactions will typically involve communicating with customers via phone and email, managing and resolving their general inquiries and complaints. You will investigate the root causes of issues and ensure that all queries are documented and resolved appropriately.Qualifications that Set You ApartExceptional interpersonal skills, with a proven ability to meet customer expectations and confidently provide resolutions.Flexibility to adapt your approach to meet diverse customer needs.Experience in customer service, with a strong focus on delivering outstanding support.Proficient complaint handling skills, capable of resolving issues effectively in accordance with company procedures.Strong problem-solving skills, demonstrating logical thinking and sound judgement to achieve the best outcomes for customers.Competency in general IT applications such as Microsoft Word, Excel, and Google Suite.What’s in It for YouThis position offers a competitive salary range of £25,000 - £26,500.Enjoy a hybrid working model from our Cardiff office, with three days spent in the office and two days working from home.Additionally, you will benefit from:Uncapped leave to allow you to manage your workload and time effectively.A profit-sharing bonus when we achieve our targets.A referral program that rewards you for bringing friends into the Future team.Access to well-being support through our Colleague Assistance Programs.The chance to purchase shares in Future through our Share Incentive Plan.We are committed to fostering an inclusive and diverse workplace.

At Future, we are a leading global media company that thrives on connecting individuals with their passions through exceptional content and cutting-edge technology. Our portfolio includes award-winning brands across various sectors, including technology, gaming, entertainment, music, photography, field sports, knowledge, and home interests. Our dedicated team attracts millions of consumers to our diverse platforms, including websites, magazines, events, and social media.Your RoleAs our customer support operation focused on subscriptions expands, we are continuously seeking enthusiastic individuals to join our teams in complaints handling, quality assurance, and sales and retention. If you have a knack for problem-solving, enjoy assisting customers, and have a passion for customer retention, this might be the perfect opportunity for you!

At Go.Compare, we are proud to be recognized award-winning insurers, making the world of insurance simpler and more accessible. Over the past year, we have delivered exceptional products and unparalleled customer service.Your Role...Are you looking for a dynamic position as a customer service advisor with an esteemed price comparison website? Are you eager to be part of a customer-centric organization that places its staff and customers at the forefront of everything it does? Do you thrive on solving problems and assisting individuals during critical moments? If so, this is the exciting opportunity you have been waiting for!As a Customer Service Advisor, you will serve as the main point of contact between our business and our customers. Your responsibilities will include guiding customers through their online comparisons, clarifying product details, and helping them maximize available special offers.

Go.Compare stands as one of the UK's premier price comparison platforms, committed to empowering millions of individuals in making informed financial choices each year. We offer a swift, transparent, and dependable method to evaluate an extensive array of products and services, including car and home insurance, energy, broadband, and much more. Our mission is clear: to equip consumers with the essential information and tools to discover the best deals tailored to their needs, ultimately saving them time and money. Supported by cutting-edge technology and a strong customer-centric approach, Go.Compare remains a trusted ally for households across the UK.Your RoleAs a Customer Complaint Handler, your primary objective will be to efficiently resolve customer grievances while ensuring an outstanding customer experience, thereby reinstating their trust in our brand. Reporting directly to the Senior Complaints Manager, you will exhibit exceptional listening abilities and demonstrate empathy towards customers through phone and email communication. Familiarity with the financial services sector, particularly in adhering to FCA guidelines, will be crucial to understanding customer frustrations, especially regarding insurance products. Your skills in building and maintaining relationships with key stakeholders will be essential. Attention to detail and investigative capabilities will enable you to identify the root causes of complaints, ensuring fair outcomes for our customers.Preferred QualificationsStrong interpersonal skills with a proven track record in managing customer expectations and providing resolutions. Exceptional written communication skills to convey messages clearly via email and letters.Flexibility to adapt responses to meet diverse customer needs.Previous experience in a role focused on recognizing, investigating, and resolving customer complaints.Proficient problem-solving skills to approach issues logically and achieve the best customer outcomes.What We OfferThe anticipated salary range for this position is £26,500 to £29,000.This is a hybrid role based in our central Cardiff office, requiring three days in the office and two days working from home.Additional benefits include:Unlimited leave, reflecting our trust in your ability to manage your workload and time effectively.Profit-sharing bonuses upon achieving targets.Referral rewards for bringing new talent to Future.Wellbeing support through our Colleague Assistance Programs.Opportunities to acquire shares in Future through our Share Incentive Plan.Internal job family level Professional 8.

The Consumer Revenues team is dedicated to empowering our customers to become and remain engaged subscribers of our expert online content. We are a collaborative team of marketers, analysts, and software developers, working closely with specialists in User Experience and editorial, to enhance our subscriber base while creating effective journeys to attract and retain our customers.Your RoleWe are seeking a talented Subscriptions Operations Manager to join our dynamic international subscriptions business unit. Reporting directly to the Head of Operations, you will play a crucial role in managing the fulfillment chain, focusing specifically on our subscription management system, which integrates Salesforce and Zuora. Your responsibilities will encompass ongoing stakeholder management, continuous process improvement, and leading our technology review and implementation initiatives.Qualifications to Get AheadSignificant experience with CRM systems, particularly Salesforce, in a consumer-oriented subscription setting.Proficiency in process mapping and optimization.Strong communication skills and ability to collaborate effectively across a matrix environment.Solid understanding of data and audience segmentation, user journeys, and marketing funnels.Analytical mindset combined with project management skills.A collaborative team player with demonstrated experience in cross-functional teamwork.Creative thinker with the ability to inquire and test new ideas.Experience in managing competing priorities and diverse stakeholder needs.Capable of navigating ambiguity, distilling solutions from complex problems.What We OfferThe anticipated salary range for this position is £30,000 - £50,000.This is a hybrid role based in our Bath or Cardiff offices, allowing you to work three days in the office and two from home.Additional perks include:Unlimited leave, reflecting our trust in you to manage your workload.Profit-sharing bonuses when we meet our targets.Referral bonuses for bringing talented friends into Future.Well-being support through our Colleague Assistance Programs.Opportunities to purchase shares in Future through our Share Incentive Plan.Internal job family level P5.About Future PLCAt Future, we are the global leader in specialist media, employing over 3,000 individuals across more than 200 media brands. Future is a vibrant destination for passionate individuals worldwide, providing trusted, expert content that educates and inspires action across our specialist websites, magazines, events, newsletters, podcasts, and social platforms.We have ambitious plans to build on our growth momentum and unlock new opportunities, and we are looking for driven individuals who want to be part of our journey!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it integral to our culture...

Join Peacocks, a dynamic and rapidly growing fashion retailer dedicated to delivering high-quality products at family-friendly prices. With over 400 UK stores and a strong international presence across 18 countries, we pride ourselves on our commitment to family values while expanding our multi-channel retail operations. Our website ranks among the top 100 in the UK, attracting millions of online visitors weekly.The Assistant Buyer role is pivotal in supporting our buying team to source, develop, and deliver an exciting range of products, ensuring they are available at the right cost, time, and place to maximize gross profit. This role is part of our Buying Development Programme, where you'll enhance your skills and competencies.Key Responsibilities:Administrative Support: Perform all necessary administrative tasks for the buying department, including raising orders accurately using internal systems and communicating effectively via email and phone.Critical Path Management: Take ownership of managing the Critical Path, ensuring timely updates and accurate information flow to prevent delays.Sample Management: Organize and manage product samples for fit sessions and promotional meetings, ensuring they are well-maintained and labeled.Quality Assurance: Prioritize and manage samples for fit sessions, driving initiatives in the absence of the buyer, and ensuring product accuracy.Commercial Awareness: Conduct regular competitive benchmarking and contribute to market research to inform product development.

Rexel Limited seeks a Branch Assistant for its Cardiff location. This role plays a key part in keeping daily branch operations on track and supporting customers as they visit or contact the branch. Main responsibilities Help with daily tasks that keep the branch running efficiently Assist customers and deliver helpful service Work closely with team members to achieve branch targets Work environment This position involves regular interaction with both customers and colleagues. The Branch Assistant supports a variety of tasks that contribute to the overall success of the branch.

Join our dedicated team at City & County Healthcare Group Ltd as a Care Assistant, where you will provide vital support to individuals in need of assistance. Your role will involve delivering compassionate care, helping clients with daily activities, and ensuring their comfort and well-being.

Join Nos Da Healthcare as a Healthcare Assistant and enjoy a flexible work schedule, with opportunities for both full-time and part-time positions across Cardiff and the surrounding areas.We are dedicated to providing exceptional healthcare staff to nursing homes, secure units, and supported living settings. Our employment package is designed to offer competitive pay rates, with the possibility of increases effective April 2020. You will have the freedom to choose your shifts, allowing for an ideal work-life balance. Whether you prefer to take a week off, work just one shift a week, or commit to full-time hours, we are here to support your lifestyle.We welcome applications from Healthcare Assistants who are looking to make a meaningful impact in their communities.

The Rapid Response Care Assistant role at City & County Healthcare Group Ltd centers on providing immediate support to individuals who need care in Cardiff. This position involves responding quickly to care requests, ensuring clients receive prompt and attentive assistance. Main responsibilities Deliver care and support to people in their homes or community settings as needs arise Work alongside healthcare professionals to coordinate responses and maintain high standards of care Help clients with daily living tasks, aiming to improve their comfort and well-being Role focus This role emphasizes timely action and adaptability. The Rapid Response Care Assistant plays a key part in ensuring clients feel supported and valued during critical moments.

Marie Curie seeks an Assistant Retail Manager for the Whitchurch location in Cardiff. This position plays a key part in supporting the store’s daily operations and upholding a friendly, inviting environment for everyone who visits. Main responsibilities Assist with the day-to-day running of the Whitchurch shop Work alongside the team to maintain high standards throughout the store Help ensure customers have a positive experience Team collaboration The Assistant Retail Manager works closely with colleagues to keep the shop running smoothly. Supporting both staff and volunteers, this role helps create a welcoming atmosphere and contributes to the overall success of the store.

Join the dynamic team at Hollister Co. as an Assistant Manager in our Cardiff location. In this role, you will play a pivotal part in driving store performance and leading a team of dedicated associates. Your responsibilities will include ensuring exceptional customer experiences, managing inventory, and supporting the overall operational success of the store.We are looking for individuals who are passionate about fashion and retail, eager to motivate others, and thrive in a fast-paced environment. If you are ready to take your career to the next level with a brand that values creativity and individuality, we want to hear from you!

Join the vibrant team at Iron Horse Inn as an Assistant Manager, where you’ll play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our establishment. This position is perfect for individuals passionate about hospitality and eager to develop their managerial skills in a supportive environment.The Assistant Manager will be responsible for overseeing daily operations, managing staff, and maintaining our high standards of quality and service. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you!

We are seeking a dedicated Assistant Construction Technical Project Manager to assist in the effective delivery of high-quality educational infrastructure projects throughout Wales. This role is ideal for individuals who are at the beginning of their careers in construction or technical project management and are eager to contribute to impactful, community-oriented projects.Your responsibilities will include supporting the monitoring of design and construction activities to ensure compliance with project agreements and schedules. You will collaborate closely with the Technical Project Manager to oversee construction processes.

Assistant Business Manager, Charlotte Tilbury - JLP CardiffFull-Time Position, 40 Hours per Week, Fixed-Term ContractAbout Charlotte Tilbury BeautyFounded in 2013 by renowned British makeup artist and beauty visionary Charlotte Tilbury MBE, Charlotte Tilbury Beauty has transformed the global beauty landscape by simplifying makeup application for everyone with an accessible and giftable range. With remarkable growth over the last decade, Charlotte Tilbury Beauty is celebrated as one of the industry's most talked-about brands, now present in over 50 markets worldwide and employing more than 2,300 passionate individuals dedicated to delivering excellence.As a truly global brand, Charlotte Tilbury Beauty continues to achieve unprecedented growth, launching innovative products and retail experiences powered by cutting-edge technology. Our vibrant internal culture fosters creativity, resilience, and teamwork, as we pursue ambitious goals and seek exceptional talent to join our journey toward limitless possibilities.About Your RoleThe Assistant Business Manager serves as a vital brand ambassador, embodying the values of Charlotte Tilbury. You will be driven to meet and exceed targets, inspiring team performance through high motivation. Prioritizing customer experience, you will constantly seek innovative ways to engage and delight customers. Working closely with your Business Manager, you will ensure the smooth daily operations of the counter. You are not only a dreamer but also a doer.Your ResponsibilitiesAchieve financial results in-store by exceeding targets and key performance indicators.Collaborate with the Business Manager to set individual and team sales targets, effectively communicating objectives with the Retail Artists.Exemplify an entrepreneurial spirit, showcasing expertise in retail artistry and a genuine passion for the company’s success.Lead by example in promoting exceptional customer service and creating memorable customer experiences.Mentor and provide constructive feedback to the team to maintain Charlotte Tilbury's high standards in both service and artistry.Seize opportunities to expand exceptional customer service beyond the store, enhancing the customer database for direct marketing initiatives.

Join AECOM, a global leader in engineering and infrastructure, as we seek talented engineers specialized in dams and reservoirs. This is a fantastic opportunity for professionals looking to advance their careers in a dynamic and innovative environment. We offer relocation assistance to support your transition to our esteemed team.