Support Technician

As we venture into early 2026, it’s time for a fresh start and new adventures—especially if you’ve been stuck managing the same support tickets over and over again.With years of experience tackling remote tickets under your belt, you’ve become adept at mastering the queue and have confidently navigated the complexities of Exchange. You’ve handled Azure outages with resilience and expertly maneuvered through Active Directory forests.Now, it’s time to join a dynamic team that values your skills, nurtures your curiosity, and transforms 2026 into a year of growth, not repetition. Welcome to First Focus—Australia’s premier Managed Service Provider (as recognized by Cloud Tango for 8 consecutive years). With over 300 dedicated staff across four countries, we are on a rapid growth trajectory, continuously evolving while building meaningful careers. Our leadership team is committed to supporting our technicians, our culture fosters curiosity, and our clients are truly enjoyable to collaborate with.This is not your typical support role; it represents a progressive approach to support in 2026.Here’s what you can look forward to:Engaging with diverse technologies including desktops, servers, firewalls, cloud infrastructure, and innovative AI tools.Intensive training opportunities—enjoy 10 paid training days per year, with certifications leading to salary increases.Joining a team of intelligent and supportive colleagues who are passionate about technology and each other.Breaking free from repetitive scripts—tackle genuine challenges beyond just password resets and printer reboots.Your ResponsibilitiesEfficiently managing tickets across Microsoft AD, Azure, M365, and Exchange.Expertly troubleshooting desktops, servers, firewalls, and networks.Providing robust support for cloud platforms including Azure AD, Entra, Hyper-V, Citrix, and AWS (no VMware, unfortunately).Participating in project deployments during critical times.Balancing your time between desk support and hands-on onsite assistance as needed.Working closely with senior engineers to maintain clean, efficient environments.Visiting client sites (we cover fuel, tolls, and parking expenses).Your QualificationsIn-depth understanding of Active Directory (primarily Azure, with some on-premise knowledge) and exceptional end-user support skills.Solid expertise in Windows Server, Exchange, and various cloud platforms.Comfortable navigating the entire tech stack—from desktops to firewalls, including LAN/WAN.Experience with ticketing systems and a passion for making users feel valued.Strong communication skills, a positive attitude, and a genuine enthusiasm for problem-solving.A valid Australian driver’s license and personal vehicle (this hybrid role requires travel for onsite support).What We Offer Competitive package of up to $80,000, alongside training opportunities and flexibility. Complimentary access to Uprise—offering 1:1 coaching with qualified psychologists or counselors. Hybrid working conditions promoting a true work-life balance. A generous 10 paid training days each year, with exam fees covered, and...

Are you a business analyst passionate about leveraging technology to solve complex challenges? Do you aspire to play a pivotal role in key Defence projects while enhancing your skills in cloud computing, enterprise platforms, and business architecture? If this excites you, we invite you to join our Architecture & Technology team.We are on the lookout for a Technical Business Analyst who possesses exceptional analytical, communication, and problem-solving abilities to join our vibrant Canberra team, supporting our Defence sector clients. You will collaborate closely with both business and technology stakeholders, acting as a crucial link between strategic needs and technical solutions.This hands-on position involves engaging in platform integration, cloud-based product initiatives, business process design, and project support, all while advancing your career within a high-performing, supportive environment.Mandatory Requirements: These positions necessitate Australian Citizenship along with NV1 clearance (or the ability to obtain it) to engage in Defence-related work. For further details, please visit this link.Our Architecture & Technology team within the Transformation practice empowers our clients to maximize their digital capabilities to achieve strategic goals. We focus on:Enterprise architecture encompassing strategic outcomes, business capabilities, human capital, data assets, design patterns, and digital capabilities.Design, development, testing, and automation of technology solutions from full-stack development to hyperscale platform engineering (AWS, Azure, Google), as well as enabling SaaS industry solutions (Salesforce, ServiceNow).Development operations that incorporate agile methodologies, tooling, AI enablement, and environment setup.As a permanent member of our team, you’ll have the opportunity to enhance your consulting skills and experience while growing as a trusted advisor to Defence. Benefit from mentorship by industry leaders, enabling you to expand your existing expertise.We are seeking candidates at various stages of their consulting careers, from Senior Associates to Managers.Key Responsibilities:Engage with Defence stakeholders to elicit, document, and analyze business and technical requirements.Transform requirements into actionable artifacts, such as business process models, user stories, and workflows.Contribute to business and solution architecture design across cloud and enterprise platforms (Google, ServiceNow, SaaS products).Support project management and execution processes.

Are you passionate about tackling the climate and biodiversity challenges through innovative research at a global think tank? If so, we encourage you to apply!This entry-level analyst position focuses on corporate sector research, perfect for recent graduates looking to kickstart their careers.About InfluenceMapInfluenceMap is a leading non-profit think tank dedicated to advancing climate and sustainability initiatives. We deliver high-quality, impartial research that investigates the influence of businesses and finance on the climate crisis, collaborating with corporate, financial, public, civil society, and media sectors worldwide.Renowned for our LobbyMap platform, we analyze corporate advocacy and policy engagement regarding climate change and biodiversity. Our findings are utilized by investors globally and play a crucial role in climate activism. Other initiatives include FinanceMap, which evaluates the financial sector's climate efforts, and Carbon Majors, tracking emissions from the largest polluters. With offices in London, New York, Tokyo, Seoul, and Brussels, our dynamic team of over 70 professionals is at the forefront of global climate discussions.The OpportunityWe are looking for a dedicated Analyst based in Australia to research companies and industry associations using our LobbyMap methodology, which evaluates corporate advocacy and governmental engagement on climate issues. You will assess companies regarding climate change and biodiversity loss while primarily focusing on the LobbyMap program, the leading platform for measuring corporate climate policy engagement.This role offers the chance to specialize in corporate climate policy engagement in Australia, engaging with key regional stakeholders such as investors, civil society groups, media, and companies to influence climate and nature agendas significantly. Comprehensive training in our research methods and effective communication will be provided. As you demonstrate your expertise, you may expand your focus to include specific sectors, policy areas, or geographical regions based on organizational needs. Our work is data-driven, prioritizing accuracy, consistency, and meticulous attention to detail, making effective communication of our findings essential.Your ResponsibilitiesConduct thorough research and analysis on corporate entities and industry associations...

Join KPMG Australia as a Technology Services Support Consultant where you will be part of a dynamic team dedicated to delivering exceptional technology solutions to our clients. In this role, you will assist in troubleshooting technology-related issues, providing support for software applications, and ensuring seamless operations within our technology departments.This full-time position is perfect for individuals looking to kick-start their careers in technology services. You will gain invaluable experience in a collaborative environment while working alongside industry professionals.

Our MissionAt Datacom, we empower communities by connecting people with technology to address challenges, unlock opportunities, and explore new horizons.About Our TeamThis is an exceptional consulting opportunity for a Senior Architect that you won't want to miss! Join our dynamic team within the Public Cloud business as we support one another in a collaborative environment, both locally and globally. This role offers the chance to be part of a business that prioritizes strong relationships with both people and customers.Role OverviewAs a Senior Architect specializing in AWS, you will transcend traditional workload migrations and innovate for the AI age. You will spearhead major cloud transformation initiatives, crafting architectures that reconcile legacy systems with the forefront of AWS advancements. This role will see you merging robust migration strategies with cutting-edge technologies, investigating how Generative AI, Amazon Q, and modern data patterns can enhance results. You will guide clients throughout the entire lifecycle—from initial discovery and assessment to deploying intelligent, scalable Landing Zones—enabling organizations to harness the full potential of a contemporary, future-ready cloud.Key ResponsibilitiesDiscovery & Assessment: Conduct portfolio analyses using migration assessment tools to develop business cases and migration strategies.Workload Rationalization: Utilize the 7 R framework to ascertain optimal migration paths and patterns for customer workloads.Design: Create AWS migration assessments and re-platform/refactor plans that align with the AWS Cloud Adoption Framework (AWS CAF) and document target-state architectures.Implementation: Execute migration, re-platforming, and re-factoring solutions leveraging DevOps and Infrastructure as Code (IaC) practices, utilizing AWS tools such as AWS Application Migration Service (MGN), AWS Database Migration Service (DMS), and AWS Migration Hub.Landing Zones: Develop scalable Landing Zones and account structures that enable large-scale, multi-wave migrations.Technical Leadership: Guide team members and external partners through intricate migration projects, offering expertise during proposal writing, solution design, and implementation.Client Engagement: Cultivate strong relationships and deliver technical presentations, demonstrating excellence in all engagement aspects.Evangelism: Advocate for cloud as a catalyst for business transformation, both internally and for our clients.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we’re not just a tech company; we are a vibrant community dedicated to exceeding expectations. We are proud to have been recognized as a Great Place to Work for 2024-2025, and one of the Best Places to Work for Medium & Large Size companies in Australia for 2025, boasting an impressive eNPS score of 68. Our mission is to revolutionize the customer experience, and we are seeking an enthusiastic Senior Cybersecurity Engineer to join our Professional Services team in Australia.As a Senior Cybersecurity Engineer, your role will encompass the design, implementation, and delivery of secure cloud and hybrid solutions, ensuring compliance with ACSC PROTECTED standards and industry-leading practices. Collaborating in multi-disciplinary teams, you will conduct security assessments, provide expert guidance on cybersecurity architecture and frameworks, and assist in developing proposals and security policies. Additionally, you will be instrumental in implementing tools such as SIEM, EDR, and vulnerability management solutions, while also contributing to internal capability development through coaching, peer reviews, and intellectual property creation. This role demands a commitment to ongoing learning and the secure handling of sensitive information.Please note that NV1/NV2 clearance is a prerequisite for this position.

Be Part of a Transformative Team at Centorrino Technologies!At Centorrino Technologies (CT), we pride ourselves on being more than just a tech company; we are a vibrant community dedicated to exceeding expectations. In recognition of our exceptional workplace culture, we have been awarded the title of Great Place to Work for 2024-2025 and recognized among the Best Places to Work for Medium & Large Size in Australia for 2025, achieving an impressive employee Net Promoter Score (eNPS) of 68. Our goal is to revolutionize the customer experience, and we are searching for a dedicated Network Engineer to join our dynamic team in Canberra.As we continue to expand, we seek a talented Network Engineer who is passionate about technology and excited to embrace new challenges.

Role Overview Colliers International is hiring a Senior Executive for the Agribusiness Transaction Services team in Canberra. This position focuses on supporting major agribusiness transactions and helping clients achieve their goals. What You Will Do Facilitate key agribusiness transactions from start to finish Apply industry knowledge to guide clients through complex deals Work closely with internal teams and external stakeholders to ensure smooth processes Contribute to business growth by identifying and pursuing new opportunities Location Based in Canberra.

BESIX Watpac, a leader in multi-disciplinary construction with over 40 years of experience, is expanding its ACT team in Canberra. We are looking for a Senior Contracts Administrator or Contracts Manager to contribute to our diverse portfolio of projects.The selected candidate will undertake key responsibilities, including:Managing the trade package tendering process, which involves compiling and approving tender documents, issuing these documents, receiving tenders, and providing recommendations for approval.Drafting contract documents for trade packages.Compiling monthly reports that cover cash flow forecasting, variation statuses, contractual issues, and cost analyses.Overseeing the administration of variation claims and progress claims under the Head Contract and Subcontract Agreements.Addressing contract condition matters with the Project and Commercial Manager to ensure adherence to internal cost control measures.

Join Centorrino Technologies: Drive Innovation and Achieve Success Together!At Centorrino Technologies (CT), we believe in more than just technology; we foster a thriving community committed to exceeding expectations. We have been honored as a Great Place to Work in 2024 and recognized as one of the Best Medium-Sized Workplaces in Australia for 2024-2025, boasting an impressive eNPS score of 68. Our journey of growth and excellence continues!As a Senior Project Manager at CT, you will play a pivotal role in steering projects from inception to completion. This includes ensuring that all initiatives align with our business objectives, meet stakeholder expectations, and adhere to the highest quality standards. You will coordinate cross-functional teams, manage project timelines, budgets, and risks, while maintaining effective communication with all stakeholders. Your focus on customer satisfaction and continuous improvement will drive process enhancements and ensure that best practices are implemented throughout the project lifecycle.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we pride ourselves on being more than just a tech company; we are a vibrant community dedicated to exceeding expectations. Recognised as a Great Place to Work for 2024-2025 and celebrated as one of the Best Places to Work Medium & Large Size in Australia for 2025, we boast an impressive eNPS score of 68. Our mission is to transform the customer experience, and we are seeking a passionate Senior Systems Engineer to enhance our dynamic team in Canberra.Your Responsibilities:Manage and troubleshoot client applications and infrastructure, focusing on Virtual Machines, Virtualisation Platforms, and Shared Storage.Lead IT infrastructure projects from conception through to successful delivery.Ensure all solutions align with client needs and adhere to industry best practices.Collaborate with internal teams, clients, and vendors to meet project milestones on schedule and within budget.Conduct regular maintenance and optimisation of client IT systems to guarantee peak performance and reliability.Develop innovative technical strategies and automate processes wherever possible.Maintain accurate documentation and procedures.Your Qualifications:Significant experience in a client-facing role, preferably in a Managed Services setting.Proficient in building and managing Microsoft Server environments, including Windows Server (2012-2025), Exchange Server, and Remote Desktop deployments.Advanced knowledge of Active Directory.Experience with VPN solutions, particularly Microsoft AOVPN and Fortinet.Strong familiarity with the Microsoft 365 Suite, including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.Comprehensive understanding of networking protocols such as TCP/IP, DNS, DHCP, and SSL Certificates.Experience in supporting and maintaining backup solutions like Veeam is advantageous.Familiarity with virtualisation technologies, specifically VMware and Hyper-V.Experience with cloud platforms such as Azure and AWS.Knowledge of VOIP solutions, including Teams and 3CX.Hands-on experience with hardware configuration and troubleshooting, particularly servers and shared storage devices.Proficiency in PowerShell scripting.Administrative experience in Linux is a plus.Why You'll Love Working Here:Hybrid working model for most positions, with designated team days to foster collaboration.Extensive training and development opportunities to support continuous professional growth.

We are thrilled to announce exciting new roles within our Transformation Practice based in Canberra. As a client-facing consultant, you will be instrumental in providing exceptional advice, services, and support to assist our Federal Government clients in navigating complex challenges and achieving meaningful outcomes for Australians.We seek enthusiastic individuals from diverse backgrounds who can bring fresh perspectives to help our clients tackle critical challenges.Please Note: These roles require Australian Citizenship and a willingness to undergo Baseline clearance. For further details, please visit https://www.agsva.gov.au/applicants/eligibility-and-suitability.Our Data & Artificial Intelligence (AI) team within the Transformation practice harnesses the power of data to deliver actionable insights and identify opportunities to leverage AI for a competitive edge. Our work encompasses various elements including:Data mapping, transformation, and migrationData strategy and platformsReporting and data visualizationGenerative AI and Large Language Models (LLMs)Advanced analytics and simulationsWhether you are an established consulting professional aiming to enhance your skills, someone engaged in delivering outcomes for Government wishing to transition into Consulting, or a consultant looking to specialize in a specific area, we want to hear from you.We are looking for collaborative individuals who thrive in teamwork settings. You will possess a growth mindset, eager to ask questions, challenge established thinking, and introduce innovative ideas.As a permanent member of our team, you will have the opportunity to further develop your consulting skills and experience, advancing your career as a trusted advisor to the Federal Government. Additionally, you will benefit from mentorship by industry leaders, enabling you to build on your existing expertise.As a Senior Manager, you will:Develop new client work with existing and prospective clients.Provide vision and direction for your teams.Set and achieve strategic business targets.Lead resource planning initiatives.Encourage a culture of innovation and continuous improvement.Establish and maintain partnerships with key stakeholders.Contribute to the overall success and quality of projects.

Join KPMG Australia's esteemed Technology Advisory team as a Senior Consultant. In this dynamic role, you will leverage your analytical skills and technical expertise to provide strategic insights to clients, helping them navigate their technological challenges and optimize their operations. You will participate in exciting projects, collaborating with a diverse team of professionals to drive digital transformation and innovation.

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we are not merely a technology firm; we are a vibrant community dedicated to exceeding expectations. Recognized as a Great Place to Work for 2024-2025 and ranked among the Best Places to Work for Medium & Large Size companies in Australia for 2025, we take pride in our remarkable eNPS score of 68. As we continue our mission to transform customer experiences, we are seeking a passionate Senior Cyber Advisor to enhance our team in Australia.In this pivotal role, the Senior Cyber Advisor will deliver expert cyber security guidance, analysis, and assurance to bolster the security of our information systems and digital services. You will play a crucial role in shaping cyber security policy, strategy, and operational enhancements, aimed at elevating our organizational security posture through rigorous research, risk assessments, compliance activities, and stakeholder engagement.This is a 12-month fixed-term position, with NV2 clearance considered highly advantageous.

Join our dynamic Transformation Practice in Canberra, where your expertise as a client-facing consultant will be vital in guiding our Federal Government clients through complex challenges. Your contributions will help deliver impactful solutions that benefit Australians.We seek passionate individuals from diverse backgrounds who can offer fresh perspectives to help our clients tackle critical issues.Important: This role requires Australian Citizenship and a willingness to undergo Baseline clearance. For further details, please visit https://www.agsva.gov.au/applicants/eligibility-and-suitability.Our Data & Artificial Intelligence (AI) team unlocks data value to deliver actionable insights and explore how AI can provide a competitive edge. We focus on:Data mapping, transformation, and migrationData strategy and platformsReporting and data visualizationGenerative AI and LLMsAdvanced analytics and simulationsWhether you are an experienced consulting professional eager to expand your skillset, involved in government outcomes wishing to transition into consulting, or a consultant keen to specialize, we welcome your application.We value collaboration and a team-oriented approach. A growth mindset is essential, as we encourage questioning, challenging conventional thinking, and introducing innovative ideas.As a permanent member of our team, you will enhance your consulting skills and advance your career as a trusted advisor to the Federal Government. Benefit from mentorship from industry leaders to further develop your expertise.As a Senior Manager, your responsibilities will include:Identifying and developing new client work opportunities with existing clients.Creating cloud platforms and analytics solutions tailored to client needs.Providing vision and direction to the teams you manage.Setting and achieving strategic business objectives.Leading resource planning efforts.Encouraging a culture of innovation and continuous improvement.Building and maintaining partnerships with key stakeholders.Contributing to the overall success and quality of projects.

Our MissionAt Datacom, we partner with organizations and communities across Australia and New Zealand to transform lives and empower businesses to harness technology for innovation and growth.About the PositionWe are looking for a talented and experienced Senior Systems Engineer to join our dynamic Professional Services team. This role will involve direct engagement with customers, requiring outstanding collaborative abilities and the capability to forge strong relationships both with clients and within the Datacom community.The ideal candidate will have prior Professional Services experience, working closely with external clients and managing all phases of project delivery, including consulting, design, configuration, testing, and deployment.Our offices are located in major cities, including Adelaide, Brisbane, Canberra, Melbourne, Perth, and Sydney. While we value in-person collaboration, we also recognize the importance of work-life balance and offer flexibility in work arrangements. You and your team will have the autonomy to determine the best working dynamics!Note: To be considered for this role, candidates must be Australian Citizens and eligible for Baseline or NV1 security clearance.Key ResponsibilitiesIn this crucial cross-functional role, you will collaborate closely with our Customers, Partners, Sales, and Technical teams.Ensure timely, budget-compliant delivery of assigned IT infrastructure projects within the defined scope.Act as the technical point of contact for implementation services and solutions, which may be provided remotely or onsite.Provide pre-sales support and technical expertise to the sales team.We thrive on agility and responsiveness, adapting to the evolving needs of our customers, technology landscape, and internal stakeholders, which may lead to changes in your role as we grow.

Our MissionAt Datacom, we are dedicated to partnering with organizations and communities throughout Australia and New Zealand to make a significant impact on people's lives, leveraging technology to foster innovation and growth.Role OverviewIn the position of Senior Business Development Manager, you will serve as the face of Datacom to a diverse clientele, including government entities and corporate organizations. Your primary focus will be on promoting a variety of IT service solutions and identifying new business prospects for Datacom.Your success will hinge on your innovative approach, enabling you to meet or surpass sales targets by effectively marketing Datacom's service offerings in managed services, cybersecurity, cloud solutions, and digital platforms.With a deep understanding of the unique Canberra market and a proven track record in engaging with government agencies and corporate clients, you will excel in this position. Your ability to forge and nurture strong relationships with customers, partners, and vendors will be crucial to your accomplishments.This role is based in Canberra. While we value in-person collaboration, we also recognize the importance of work-life balance and support flexible working arrangements. We encourage you and your team to determine what works best for you!Important Note: To be considered for this position, you must be an Australian Citizen and capable of obtaining a Baseline or NV1 security clearance.

Your Future Team AwaitsThe Risk, Programs, and Cyber team at Scyne Advisory is at the forefront of providing trusted services to the public sector. We empower our clients to navigate complex challenges and seize significant opportunities, ensuring they can deliver essential outcomes for communities that increasingly seek reliable information on topics such as organizational integrity, cyber risk, data integrity, sustainability, and climate change. Our mission is to enhance the efficiency and effectiveness of transformation programs.Our innovative Internal Audit team collaborates with clients to refine their business processes and control measures, enabling executives to manage key risks confidently and make informed decisions swiftly.Your RoleAs a Senior Associate, you will be instrumental in creating value by:Leading and executing internal audit engagements for public sector clients, focusing on operational, strategic, compliance, and financial risks.Formulating strategic internal audit plans and overseeing fieldwork, including internal controls testing and report preparation.Managing multiple client engagement teams within the practice.Being part of a cohesive national team while also contributing to a vibrant local team specializing in internal audit, governance, risk, and compliance, including mentoring junior team members and fostering a supportive team atmosphere.Building strong client relationships and collaborating with stakeholders to comprehend business processes and controls, identify risk areas, and explore opportunities for process improvements.Taking ownership and accountability to deliver results, leveraging the broader team as necessary to ensure success.Contributing to the enhancement of Scyne Advisory’s service offerings and internal tools within the Finance, Risk, and Cyber domains.Utilizing your advisory expertise to provide high-quality outcomes for clients, combining hands-on delivery with ongoing technical leadership and mentorship for junior staff.Reporting and presenting findings to senior business stakeholders.

Join KPMG Australia as a Senior Consultant in the Risk & Legal department, where you'll play a pivotal role in helping clients navigate complex challenges and achieve their strategic objectives. You will leverage your expertise in risk management, legal frameworks, and compliance to deliver tailored solutions that enhance organizational resilience.

Role Overview Datacom is looking for a Senior Business Development Manager based in Canberra, ACT. This role focuses on driving strategic growth and building strong client relationships across the business. What You Will Do Identify new business opportunities to expand Datacom’s reach Develop and refine business strategies that support company goals Work closely with teams across the company to ensure projects move forward smoothly Build and maintain relationships with key clients Location This position is based in Canberra, Australian Capital Territory, Australia.