About the job
HubSpot’s Strategic Accounts team partners with the company’s highest-value customers. The group works closely with top-tier clients, providing education, business consulting, and attentive service to help them grow.
Role overview
The Lead Contract Manager for Strategic Accounts manages customer contracts for major clients. This position handles contract inquiries, oversees renewals, and aims to ensure customers receive strong value from their partnership with HubSpot. Daily work involves negotiating renewals, collaborating with clients and internal teams, and supporting account growth through a smooth renewal process.
Key responsibilities
- Negotiate and manage contract renewals with major clients
- Respond to contract-related questions and requests from customers
- Work with cross-functional teams to drive account growth
- Contribute to forecasting for contract renewals
- Lead process improvements within contract management
- Mentor junior team members
- Support strategic initiatives across Contract Management and Customer Success
Work location
This role can be based in Cambridge, MA, performed remotely from anywhere in the U. S., or arranged as a hybrid position.

