ITIL Service Desk Manager with VOIP and Cisco Experience

Join our dynamic team at 360itprofessionals1 as an ITIL Service Desk Manager. We are seeking a talented professional with extensive experience in VOIP technologies and Cisco systems to lead our service desk operations. You will be responsible for ensuring the highest levels of customer satisfaction through effective management of service delivery and support teams.

We are seeking a highly organized and friendly Front Desk Receptionist to join our dynamic team. In this vital role, you will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. Your responsibilities will include greeting guests, answering phone calls, managing appointments, and maintaining a welcoming environment.

EverQuote is actively seeking a Senior Product Manager to join our Site Experiences team. In this key position, you will influence and enhance our consumer-facing experiences and the foundational infrastructure of EverQuote’s marketplace platform. Your primary objective will be to ensure seamless, scalable, and high-performing site functionality that enhances engagement and value for both consumers and insurance providers.This role will initially emphasize the development of EverQuote’s new upper funnel platform, contributing to a brand-centric, AI-optimized content and quoting experience. You will engage in a combination of front-end experiences, modular infrastructure, SSR optimization, SEO, and quote APIs, ensuring our site remains discoverable, distinctive, and conversion-ready in the evolving landscape of AI-driven discovery.This is a hybrid position that requires in-office attendance several days a week.The base salary range for this full-time hybrid role is $160,000 to $175,000. Initial salaries will typically align with the lower end of the provided range. Employees may also qualify for company variable compensation or equity programs based on their specific role, level, and responsibilities.

ABOUT VETERINARY EMERGENCY GROUP (VEG) Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional emergency care for pets and their owners during critical moments. We are committed to revolutionizing the emergency veterinary experience, ensuring that our facilities are accessible 24/7, 365 days a year. Our mission extends beyond pet care; we strive to create an environment where our staff, affectionately known as VEGgies, feel valued and empowered. At VEG, we believe in saying yes to your aspirations in veterinary emergency medicine. Our open-concept hospitals allow you to manage a diverse range of emergency cases, including exotic animals, while our customer-centric approach ensures that both clients and pets receive the utmost care. We are proud to be recognized as a Great Place to Work® for the years 2025 and 2026. THE ROLE As a Customer Experience Coordinator, you will play a crucial role in shaping the customer experience at VEG. Your dedication to excellence will enhance interactions before, during, and after each visit. A natural communicator, you will handle all customer contacts with professionalism and empathy, striving to meet their needs and enhance their experience. This position offers significant opportunities for personal and professional growth, allowing you to carve out a rewarding career path in veterinary emergency medicine. KEY RESPONSIBILITIES Warmly greet every customer, whether in person, over the phone, or online. Manage all customer communications (calls, emails, texts), ensuring accurate record-keeping and prompt routing of urgent medical inquiries to doctors. Create personalized and memorable experiences, consistently seeking innovative solutions to meet customer needs. Listen empathetically, resolve customer concerns swiftly, and proactively address potential issues. Keep medical staff informed of customer needs to ensure seamless care. Offer compassionate guidance on financial options and end-of-life decisions with confidentiality. Accurately process payments while safeguarding personal and financial information. Conduct follow-ups to ensure customer satisfaction and address any lingering concerns.

Join the Frasers Group as a Membership Experience Host, where you will play a vital role in enhancing the engagement and satisfaction of our valued members. Your responsibilities will include providing exceptional customer service, fostering a welcoming environment, and ensuring an unforgettable experience for all visitors.

We are seeking an experienced Reception Manager to join our dynamic team at Accor Hotels in Cambridge. In this role, you will ensure exceptional guest experiences by overseeing all front desk operations and leading our dedicated reception staff. Your leadership will contribute to creating a welcoming atmosphere for our guests while maintaining high standards of service and efficiency.

Join BioMed Realty as a Tenant Experience and Engagement Coordinator! We are looking for a dynamic and exceptionally organized individual to spearhead our event coordination and programming initiatives across our East Coast campuses. This role serves as a vital community ambassador, adept at fostering connections between tenants and stakeholders through captivating events, robust partnerships, and flawless execution. If you are passionate about creating engaging experiences and enhancing tenant satisfaction, we invite you to apply!

As an Assistant Manager in our food service operations, you will play a crucial role in providing management support and oversight, ensuring the delivery of exceptional service in a dynamic environment.Key Responsibilities:Lead effective staff management, including hiring, orientation, training, development, performance evaluation, and fostering a diverse and innovative workplace culture.Oversee both front-of-house and back-of-house operations.Direct the tasks of hourly and temporary staff to guarantee outstanding service delivery; manage staff performance and implement corrective actions when necessary.Assist in monitoring menu dynamics and inventory management systems, ensuring cost control, loss prevention, and maintaining optimal inventory levels according to menu requirements.Ensure all kitchen equipment and facilities are operational and clean; report any repair needs to the Unit Manager.Implement dining hall opening and closing protocols.Support the planning and execution of catered events.Handle administrative tasks such as inventory management, payroll, budgeting, scheduling, documentation, and supply ordering.Maintain high-quality standards concerning food safety, sanitation, equipment functionality, and facility upkeep.Ensure compliance with university policies and applicable laws and regulations.Working Conditions:Availability to work evenings, weekends, and holidays as required.Exposure to wet floors, temperature fluctuations, and elevated noise levels.Ability to stand and walk for extended periods is necessary.Physical Requirements:The role frequently involves long hours and diverse responsibilities.Must be capable of lifting weights ranging from 20 to 30 pounds, bending, stooping, and engaging in other physical activities.Ability to remain on your feet for extended durations is essential.

Join our innovative team at Sonsoft Inc. as a User Experience (UX) Designer. In this role, you will be instrumental in shaping user-centered designs that enhance the overall experience for our clients’ digital products. Collaborate with cross-functional teams to conduct user research, create wireframes, and develop prototypes that align with business goals and user needs.

About MealSuiteAt MealSuite, we specialize in comprehensive foodservice technology tailored for healthcare and senior living sectors. Our commitment is to empower care teams in delivering superior dining experiences with enhanced efficiency. Join our rapidly expanding team as we tackle significant challenges that directly benefit patient and resident care.About the RoleWe are seeking a strategic and performance-oriented Manager of Customer Success to become an integral part of our Customer Success team. In this role, reporting to the VP of Customer Experience, you will play a pivotal role in leading people, advocating for customers, and driving performance to ensure our clients derive genuine value from our platform.Key ResponsibilitiesLead by Example: Oversee a team of Customer Success Managers, implementing engagement strategies to enhance customer relationships while fostering a culture of accountability and high standards in accuracy and efficiency.Enhance Processes: Develop, document, and continuously refine the processes of the Customer Success team to ensure clarity and understanding among relevant stakeholders across the organization.Data-Driven Insights: Utilize data and team metrics to guide strategic and operational initiatives, delivering insightful analytics that inform decision-making and process enhancements.Cross-Department Collaboration: Act as the customer advocate, collaborating with various departments to communicate customer needs and product specifications, ensuring alignment on priorities and service updates.Showcase Value: Actively participate in regular partner reviews to highlight successes and identify growth opportunities, reinforcing our value proposition to customers.Support Escalations: Provide assistance to team members in resolving complex customer issues and escalations.

Join Our Visionary Team!Pioneering Intelligence, a leader in leveraging cutting-edge advancements in AI and machine learning, invites talented individuals to apply for the position of Senior User Experience Designer. In this pivotal role, you will collaborate with cross-functional teams, including Product, AI research, engineering, legal, communications, and marketing, to tackle significant challenges in the life sciences sector.As we build a next-generation digital framework that integrates computational science, AI/ML, and data platforms, your contributions will be essential in transforming innovative concepts into impactful solutions. Help us shape the future of AI and contribute to projects that make a difference in human health, sustainability, and beyond.

Together, we shape the streaming experience. Roku is redefining television viewing.As the leading TV streaming platform across the U.S., Canada, and Mexico, Roku aims to revolutionize how everyone engages with content on their screens. Our groundbreaking approach to streaming connects viewers to their favorite shows while empowering content creators to thrive and advertisers to connect with audiences effectively.Your journey with Roku starts on day one, where your contributions will be impactful and appreciated. Join a fast-paced public company where every team member plays a vital role. Together, we will enhance the viewing experience for millions of streamers worldwide while you gain invaluable expertise across diverse fields. Join our dedicated teamOur User Experience team thrives on collaboration, blending the talents of UX designers, researchers, and writers with our exceptional Product and Engineering teams to craft experiences that prioritize simplicity and delight. Role OverviewWe are in search of a talented UX Product Designer specialized in mobile interaction design to spearhead the development of pivotal Mobile streaming experiences. This role will be focused primarily on mobile streaming functionalities and workflows, including subscription and account management. Our recruitment process is straightforward: it begins with a conversation with your dedicated Roku recruiter, followed by a discussion with the Hiring Manager (UX Design Manager). You will then present your portfolio in a 35-minute session to a cross-functional panel of designers, researchers, and product managers, showcasing your project work.

Flagship Pioneering, based in Cambridge, MA, builds and grows biotechnology platform companies. The organization brings together scientists, entrepreneurs, and investment to drive advances in areas like cancer diagnosis, disease treatment, and sustainable agriculture. Flagship’s portfolio has played a role in major public health and agricultural achievements and has earned recognition from FORTUNE and Fast Company for its impact and innovation. Role overview The Director of IT Service Delivery and Operations connects strategic IT goals with practical execution at Flagship Pioneering. This leader does not directly manage daily service delivery, but instead establishes the frameworks and governance that empower IT delivery teams. The position sets performance benchmarks, ensures transparency in operations, and oversees the rollout of new IT initiatives. Managing the transition of projects into ongoing operations, including structured hypercare support, is a key part of this role. Key collaboration and focus areas Partner with the Sr. Director of IT Service Delivery to define the service roadmap and set priorities Drive ITIL 4 service management maturity throughout the organization Promote operational discipline to help scale IT services for Flagship and its portfolio companies

Job Title: Dynamic Duty Manager Location: Cambridge Salary: up to £20,000 per annum plus bonus Role: PermanentJOB ROLEAre you an enthusiastic and seasoned Duty Manager who thrives on providing exceptional quality and outstanding service? Do you take pride in creating a welcoming environment that leaves a lasting impression on your guests? Our client is seeking a high-energy and innovative Duty Manager to spearhead their growing business.IDEAL CANDIDATEPassionate about enhancing the customer experience and dedicated to delivering exceptional service every time.Inspiring and hands-on leader with an impeccable attention to detail.Committed to fostering a motivated and high-performing team.Skilled in prioritizing tasks, anticipating changes, and implementing effective solutions.Full of energy and enthusiasm that resonates with the team.KEY RESPONSIBILITIESEntrepreneurial mindset with a preference for candidates with retail or hospitality experience.Proven track record in people management and driving improvements.Strong commercial awareness and acumen.Customer-focused and results-driven.Adept at setting and achieving targets while inspiring the team to excel.Responsible for the overall operation of the store.Passionate about team development and growth.

Join our dynamic team as a Receptionist (Guest Services Host) at our client's Cambridge offices in the financial services sector!As the first point of contact for inquiries, you'll collaborate closely with the firm's staff and service partners to deliver exceptional customer service. Your approach will reflect a mindset where every request is valued, ensuring that no detail is overlooked. The ideal Guest Services Host will extend a warm, welcoming experience while maintaining security awareness, balancing discretion with proactive anticipation of guests' needs.In addition to front-of-house duties, you will partner with the regional facilities manager to support general administration, manage catering requests for meeting rooms, and oversee the provision of food and beverages.Hours: 40 hours per week, Monday to Friday, between 8 AM and 5 PMSalary: £28,840Note: This position is a 6-month maternity leave cover contract.

We are seeking a dedicated and skilled General Service Technician to join our growing team. In this pivotal role, you will be responsible for performing maintenance and repairs on a variety of equipment. Your expertise will ensure that our operations run smoothly and efficiently.

Manager - Accounting AdvisoryAs a Manager at CFG Investment Advisors, you will collaborate closely with the senior management teams of FTSE 100 companies, mid-cap firms, and innovative start-ups. In this pivotal role, you will lead project teams, engage with clients, and coordinate with their Big 4 auditors on various facets of engagements, including comprehensive report writing and the cultivation of robust client relationships. Embrace Your Career Growth at CFGI:· Gain invaluable exposure across a diverse array of industries and projects.· Deliver impactful business solutions that resonate with your clients.· Take full ownership of projects from inception to completion.· Engage directly with clients and excel in a dynamic, client-facing environment.· Continuously challenge yourself and cultivate your skills within a collegial atmosphere, supported by top-tier experts.· Enjoy a flexible working environment tailored to engagement specifics – whether in the office, remote, or at client sites.· Chart your own professional path.· Revel in the work you do! What You Can Anticipate:· Collaborate with clients' senior management to resolve intricate accounting challenges and propose effective solutions.· Review operational due diligence conducted by consultants for complex transactions, such as acquisitions, divestitures, stock offerings, and IPOs.· Assess deliverables concerning financial and regulatory information, ensuring compliance with all regulatory standards.· Research and document projects related to emerging accounting standards, process enhancements, and implementations.· Lead and inspire consultants, serving as a role model and offering innovative solutions that elevate their overall experience.· Participate in the firm's recruitment initiatives, relationship building with clients, and efforts in business development.

Join the team at Domino's Pizza as a Level 1 Assistant Manager! In this pivotal role, you will support the store manager in overseeing operations, ensuring exceptional customer service, and driving sales. Your leadership will inspire the team to maintain high standards of quality and efficiency in a fast-paced environment.

Role Overview Flagship Pioneering, Inc. is hiring a Director of Executive and Administrative Services in Cambridge, MA. This leader will guide the strategy and daily operations for executive and administrative support across the organization. The position works closely with senior leadership to strengthen how teams operate and help the company meet its goals. Key Responsibilities Oversee executive and administrative services, setting direction and priorities for these functions Partner with senior leaders to improve organizational effectiveness Drive process improvements that support company objectives Lead, mentor, and develop high-performing teams Foster a collaborative environment that supports growth and innovation What We Look For Extensive experience in administrative operations Proven ability to lead teams and manage change Strong record of improving processes and organizational efficiency Comfort working with executive leadership

Role overview Domino's Pizza, Inc. seeks a General Manager to run its Cambridge, MA store. This leader takes charge of daily operations, manages the team, and upholds high standards for both food and service. The General Manager sets the tone for service quality and works to ensure customers have a positive experience every visit. What you will do Guide and motivate store staff to provide strong customer service Direct day-to-day operations for efficient workflow Encourage a positive, productive work environment Maintain Domino's standards for food quality and service Drive progress toward operational goals and store performance Requirements Background in food service or restaurant management Demonstrated leadership and team-building ability Dedication to excellent customer service Skill in building a positive workplace culture This is a full-time, on-site position based in Cambridge, MA.