Customer Success Manager

About MealSuiteAt MealSuite, we specialize in comprehensive foodservice technology tailored for healthcare and senior living sectors. Our commitment is to empower care teams in delivering superior dining experiences with enhanced efficiency. Join our rapidly expanding team as we tackle significant challenges that directly benefit patient and resident care.About the RoleWe are seeking a strategic and performance-oriented Manager of Customer Success to become an integral part of our Customer Success team. In this role, reporting to the VP of Customer Experience, you will play a pivotal role in leading people, advocating for customers, and driving performance to ensure our clients derive genuine value from our platform.Key ResponsibilitiesLead by Example: Oversee a team of Customer Success Managers, implementing engagement strategies to enhance customer relationships while fostering a culture of accountability and high standards in accuracy and efficiency.Enhance Processes: Develop, document, and continuously refine the processes of the Customer Success team to ensure clarity and understanding among relevant stakeholders across the organization.Data-Driven Insights: Utilize data and team metrics to guide strategic and operational initiatives, delivering insightful analytics that inform decision-making and process enhancements.Cross-Department Collaboration: Act as the customer advocate, collaborating with various departments to communicate customer needs and product specifications, ensuring alignment on priorities and service updates.Showcase Value: Actively participate in regular partner reviews to highlight successes and identify growth opportunities, reinforcing our value proposition to customers.Support Escalations: Provide assistance to team members in resolving complex customer issues and escalations.

Join Gearset as a Customer Success Manager focusing on Small and Medium Businesses (SMBs) where you will lead the charge in fostering client success and satisfaction. Your role will involve working closely with clients to understand their needs, troubleshoot issues, and ensure they derive maximum value from our products. You will be a vital part of our team, driving customer engagement and retention through exceptional service and support.

Role Overview Gearset is looking for an Account Manager focused on Small and Medium Business accounts in Cambridge, United Kingdom. This position sits within our Account Management team and plays a key role in supporting and growing our existing customer base. What You Will Do Work directly with current customers to help them get the most out of the Gearset platform. Build and strengthen relationships with established accounts. Support customers to ensure they see clear value from our services. Drive growth by identifying opportunities within existing accounts. Meet or exceed assigned quotas for account growth and retention. About the Team The Account Management team at Gearset is committed to providing thorough support and engagement as our customer base grows. This role contributes directly to our ongoing success by ensuring customers receive attentive service and by identifying ways to optimize their experience with our platform.

At Raspberry Pi, we take pride in cultivating a workplace where our team members can excel in their passions. By becoming part of Raspberry Pi, you will join a nimble and enthusiastic team committed to making technology accessible and affordable for individuals worldwide. We are seeking an Account Manager to become an integral member of our Sales team, tasked with nurturing relationships with our customers and partners. In this pivotal role, you will serve as the main point of contact for clients in your assigned regions, fostering robust partnerships, championing customer success, and ensuring seamless experiences from start to finish. You will also collaborate closely with internal departments, including Supply Chain and Finance, to synchronize efforts, tackle challenges, and drive revenue growth. This full-time position is based on-site at our Cambridge office.

HubSpot’s Strategic Accounts team partners with the company’s highest-value customers. The group works closely with top-tier clients, providing education, business consulting, and attentive service to help them grow. Role overview The Lead Contract Manager for Strategic Accounts manages customer contracts for major clients. This position handles contract inquiries, oversees renewals, and aims to ensure customers receive strong value from their partnership with HubSpot. Daily work involves negotiating renewals, collaborating with clients and internal teams, and supporting account growth through a smooth renewal process. Key responsibilities Negotiate and manage contract renewals with major clients Respond to contract-related questions and requests from customers Work with cross-functional teams to drive account growth Contribute to forecasting for contract renewals Lead process improvements within contract management Mentor junior team members Support strategic initiatives across Contract Management and Customer Success Work location This role can be based in Cambridge, MA, performed remotely from anywhere in the U.S., or arranged as a hybrid position.

Job Title: Dynamic Duty Manager Location: Cambridge Salary: up to £20,000 per annum plus bonus Role: PermanentJOB ROLEAre you an enthusiastic and seasoned Duty Manager who thrives on providing exceptional quality and outstanding service? Do you take pride in creating a welcoming environment that leaves a lasting impression on your guests? Our client is seeking a high-energy and innovative Duty Manager to spearhead their growing business.IDEAL CANDIDATEPassionate about enhancing the customer experience and dedicated to delivering exceptional service every time.Inspiring and hands-on leader with an impeccable attention to detail.Committed to fostering a motivated and high-performing team.Skilled in prioritizing tasks, anticipating changes, and implementing effective solutions.Full of energy and enthusiasm that resonates with the team.KEY RESPONSIBILITIESEntrepreneurial mindset with a preference for candidates with retail or hospitality experience.Proven track record in people management and driving improvements.Strong commercial awareness and acumen.Customer-focused and results-driven.Adept at setting and achieving targets while inspiring the team to excel.Responsible for the overall operation of the store.Passionate about team development and growth.

ABOUT VETERINARY EMERGENCY GROUP (VEG) Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing exceptional emergency care for pets and their owners during critical moments. We are committed to revolutionizing the emergency veterinary experience, ensuring that our facilities are accessible 24/7, 365 days a year. Our mission extends beyond pet care; we strive to create an environment where our staff, affectionately known as VEGgies, feel valued and empowered. At VEG, we believe in saying yes to your aspirations in veterinary emergency medicine. Our open-concept hospitals allow you to manage a diverse range of emergency cases, including exotic animals, while our customer-centric approach ensures that both clients and pets receive the utmost care. We are proud to be recognized as a Great Place to Work® for the years 2025 and 2026. THE ROLE As a Customer Experience Coordinator, you will play a crucial role in shaping the customer experience at VEG. Your dedication to excellence will enhance interactions before, during, and after each visit. A natural communicator, you will handle all customer contacts with professionalism and empathy, striving to meet their needs and enhance their experience. This position offers significant opportunities for personal and professional growth, allowing you to carve out a rewarding career path in veterinary emergency medicine. KEY RESPONSIBILITIES Warmly greet every customer, whether in person, over the phone, or online. Manage all customer communications (calls, emails, texts), ensuring accurate record-keeping and prompt routing of urgent medical inquiries to doctors. Create personalized and memorable experiences, consistently seeking innovative solutions to meet customer needs. Listen empathetically, resolve customer concerns swiftly, and proactively address potential issues. Keep medical staff informed of customer needs to ensure seamless care. Offer compassionate guidance on financial options and end-of-life decisions with confidentiality. Accurately process payments while safeguarding personal and financial information. Conduct follow-ups to ensure customer satisfaction and address any lingering concerns.

Join our dynamic team at Domino's Pizza as a Customer Service Representative, where you will be at the forefront of delivering exceptional service to our customers. Your role will include taking orders, answering customer inquiries, and ensuring a positive experience with every interaction. We are looking for enthusiastic individuals who enjoy working in a fast-paced environment and are committed to customer satisfaction.

We are seeking a dynamic and experienced Store Manager for our new homewares store located in Cambridge. Our client is renowned for offering exceptional home and kitchen products, and we are looking for a passionate individual who thrives in a customer-centric environment.As the Store Manager, you will lead the team to deliver outstanding customer service while maintaining the highest standards of store operations. If you have a love for homewares and are excited about driving sales and team performance, we want to hear from you!

Join our team as a Customer Care Representative for the EMEA region! We are seeking a dynamic individual to be the voice of a globally recognized technology company that serves prestigious clients across various industries, delivering outstanding support and analytical services.LANGUAGE REQUIREMENTSFluency in English is essential, alongside proficiency in one of the following EMEA languages: French, German, Spanish, or Italian.LOCATIONThis position is based in the vibrant city of Cambridge, known for its rich history and innovation.ABOUT THE COMPANYOur client stands at the forefront of technology, partnering with blue-chip companies across diverse sectors to provide expert support and insightful analysis. Be part of a team that drives excellence and innovation!ROLE OVERVIEWAs a Customer Care Representative, you will cultivate and sustain sales relationships with customers in your assigned EMEA region. Your key responsibilities will include:Fostering strong relationships with customers to ensure satisfactionMaintaining accurate customer information within the CRM systemSetting accurate defaults in the CRM for dedicated customer accountsExpanding your product knowledge to better assist customersHandling customer queries via phone and emailResolving any pre-booking issuesDocumenting all customer communications in the CRMProactively reaching out to customers regarding any order changesCANDIDATE PROFILEFluency in English and one EMEA language (French, German, Spanish, or Italian)Demonstrated customer service experience is mandatoryExperience in a technology environment is a plusProficient in MS Office applications (Word, Excel, PowerPoint)Familiarity with the Oracle system is advantageousWillingness to attend trade shows as directed by managementSALARYCompetitive salary of approximately £20,000 per annum.To apply for this exciting opportunity, please click the 'Apply Now' button and submit your CV.

About the Role Farsyt is hiring an Insurance Customer Service Representative in Cambridge, MA. This position serves as the first point of contact for clients, handling questions and providing support related to insurance policies. What You Will Do Respond to client inquiries by phone, email, or other channels Manage and update policy information Help customers understand and navigate their insurance options Who We’re Looking For Strong commitment to customer service Interest in the insurance industry Clear communication skills

Join Sobi as the Global Omnichannel Customer Engagement Lead, where you will spearhead our efforts in creating seamless customer experiences across multiple channels. In this pivotal role, you will collaborate with cross-functional teams to deliver innovative engagement strategies that drive customer satisfaction and loyalty.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! In this role, you will be the face of our brand, providing exceptional service to our customers while ensuring their orders are processed accurately and efficiently. Your friendly demeanor and problem-solving skills will help create a positive experience for every customer.

Role overview Domino's Pizza in Cambridge seeks a Customer Service Representative to welcome guests, process orders, and deliver friendly service both in person and over the phone. This position plays a key part in shaping each customer’s visit, aiming to meet Domino’s standards for hospitality and care. What you will do Greet customers and take their orders with attention to detail Provide information about menu items and available services Handle questions or concerns from customers with professionalism Help keep the store environment clean and inviting

About the Role Farm Boy Inc. is hiring a part-time Customer Service Representative for its Cambridge location. This position centers on supporting customers in the produce department and helping create a welcoming store environment. Main Responsibilities Greet and assist customers with questions and requests Process transactions accurately at the register Keep the work area clean and organized Contribute to a positive shopping experience for all customers What Makes a Good Fit Friendly, approachable attitude Proactive in offering help and solving problems Comfortable working in a busy produce department

Role Overview Domino's Pizza in Cambridge is hiring a Customer Service Representative. This frontline role helps customers place orders, answers questions, and works to ensure every guest leaves satisfied. What You Will Do Take customer orders by phone or in person Respond to questions about menu items and store policies Support a smooth and friendly experience for every customer Who Succeeds Here People who enjoy talking with others and can stay organized during busy times tend to do well. If working with a team and helping customers sounds rewarding, Domino's would like to hear from you.

About the Role Farm Boy Inc. is looking for a Customer Service Representative in Cambridge. This position serves as the first point of contact for customers, handling questions and supporting a positive shopping experience. The role is based in the produce department and focuses on delivering attentive, friendly service. What You Will Do Greet customers and respond to their inquiries in person or by phone Assist shoppers in finding products and provide information about produce Support a welcoming, helpful atmosphere throughout the store Work closely with team members to maintain high service standards What We Look For Strong communication skills Commitment to customer satisfaction Friendly, approachable attitude Interest in produce or grocery retail is an asset

This part-time Retail Customer Advisor position at Three UK Limited is based in the Grand Arcade, Cambridge. The role centers on welcoming customers, answering questions, and guiding them through available products and services. What you will do Support customers by listening to their needs and offering clear, helpful advice Explain product features and options to help customers make informed choices Build positive relationships that encourage trust and repeat visits Contribute to sales goals by providing attentive service What matters for this role Strong communication skills Comfort interacting with a variety of people Interest in retail and customer service Ability to work part-time hours in Cambridge This role focuses on creating memorable experiences for every visitor, making each interaction count in a busy retail setting.

Join Our Team as a Customer Service Representative - Work from HomeWe are seeking enthusiastic individuals from across the nation to participate in surveys and assist with customer service tasks. Apply today!This is a fantastic opportunity to earn supplemental income from the comfort of your home while enjoying the flexibility of setting your own hours. Your role will involve a variety of responsibilities such as data entry, responding to emails, conducting surveys, and participating in various online projects.As a work-from-home customer service representative, you will play a key role in shaping market trends and influencing the development of new products. You may even have the chance to preview products before they are released to the public and participate in their testing. By assisting companies in gathering vital data, you will help them make informed decisions about future business strategies.- Earn income by participating in surveys- Multiple payment options available, including PayPal or direct deposit.- Part-Time OpportunityAPPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428Application Process:If you are self-driven, comfortable working independently from home, and have experience in email customer service, data entry, or product reviews, we want to hear from you!Ideal candidates come from various backgrounds including data entry, telemarketing, customer service, sales, clerical roles, administrative support, and more.APPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428

Join Us as a Remote Customer Service Representative - Part-Time Opportunities Available!We are actively seeking dedicated individuals from across the nation to contribute to our exciting polling initiatives. Don’t miss your chance—apply today!This role offers the flexibility to generate additional income from the comfort of your home (telecommuting) while allowing you to choose your own working hours. As a Customer Service Representative, your responsibilities will include data entry, responding to emails, providing reviews, participating in surveys, and managing various online projects.This remote opportunity is not only rewarding but also pivotal in shaping market trends and influencing the launch of new products. You may even get the chance to preview products prior to public release and participate in their testing. Your contributions will help companies gather essential data for forecasting trends and making informed business decisions.- Earn money by participating in polls- Multiple payment options available, including PayPal and direct checks.- Part-Time Positions AvailableAPPLY HERE: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacdHow to Apply:If you are self-driven, comfortable working independently from home, and enjoy tasks such as email customer service, data entry, and product reviews, we want to hear from you!We welcome applicants from diverse backgrounds, including data entry, telemarketing, customer service, sales, clerical work, administrative assistance, warehousing, inventory management, reception, call centers, part-time positions, retail, and more!APPLY HERE: https://5o6x7a.ttrk.io/5de570e3dad44600015ccacd