Submit Your Resume to Centivo

At Centivo, we are dedicated to serving workers and their employers, who are the cornerstone of our economy. Our mission is to provide affordable, high-quality healthcare solutions to the millions facing challenges with their healthcare expenses.By submitting your resume, you will be considered for future opportunities that match your qualifications as they arise.About Us:Centivo is a forward-thinking health plan designed for self-funded employers. Our goal is to offer affordable, high-quality healthcare to those who find it difficult to manage their healthcare costs. Our approach, centered around a primary care-based ACO model, enables employers to save between 15% to 30% compared to traditional insurance providers. Our employees benefit from substantial savings through our no-cost primary care (including virtual options), predictable copayment structures, and a no-deductible benefit plan. We collaborate with businesses of all sizes, from small teams of 51 employees to large Fortune 500 companies. For further details, please visit centivo.com.With our headquarters in Buffalo, NY, and additional offices in New York City and Buffalo, Centivo is supported by leading healthcare and technology investors, including a recent investment from Morgan Health, a segment of JPMorgan Chase & Co.

At Centivo, we are dedicated to serving the workforce and their employers, who are the foundation of our economy. Our mission is to provide affordable, high-quality healthcare solutions to those grappling with healthcare costs.We are thrilled to announce an on-site hiring event aimed at recruiting enthusiastic Member Care Specialists!Date/Time: Tuesday, April 28, 2026, from 4:00 PM to 7:00 PM.Location: Join us at our Buffalo office located at Fairmont Creamery, 199 Scott Street, Buffalo, NY 14204 (View on map).Our entire recruitment process will occur on-site, including a brief assessment. Come ready to impress us with your interview skills!Apply early to ensure our team can review your application and reach out prior to the event.Note: Candidates may be required to complete a short assessment as part of the process.No time to apply? No worries! Feel free to walk in with your resume.While prior customer service experience in health insurance is advantageous, it is not mandatory as we offer a paid training program starting on Monday, June 1, 2026, Monday to Friday at our Buffalo office.Kickstart your healthcare career with us, with hourly wages starting at $20 (up to $23 based on experience).If you enjoy:Assisting members and healthcare providers with inquiriesResearching and resolving complex issuesEducating members and healthcare providers about benefits and site navigationTransforming the healthcare experiencethen you could be the perfect fit for our Member Care Specialist role!Curious about the opportunity? Here’s more:

As a Member Care & Provider Specialist at Centivo, you will play a pivotal role in enhancing the experience of our members and providers. You will be responsible for addressing inquiries, resolving issues, and providing exceptional support to ensure the well-being of our healthcare community.

Centivo works to make healthcare more affordable and accessible for workers and employers. The company focuses on delivering high-quality care while easing the burden of healthcare costs for millions. Role Overview The Member Care Supervisor leads a team of Member Care Specialists in Buffalo. This role ensures every member, employer, and provider receives attentive, personal support. The supervisor oversees daily team operations, resolves escalations, and maintains service levels that meet or exceed client expectations. Regular interaction with external stakeholders is part of the job, including presenting updates and operational summaries. Success in this position requires operational discipline, people-focused leadership, and a strong commitment to accessible healthcare. What You Will Do Direct and coordinate the daily work of the Member Care Specialist team, including scheduling, workload distribution, and real-time queue management. Monitor team and individual performance against SLAs, KPIs, and quality standards. Track and report key metrics and escalations to the Director. Serve as the first escalation point for complex member, provider, or client issues. Resolve these matters promptly and ensure thorough follow-up. Coach team members through feedback, recognition, and targeted training. Identify training needs and support onboarding for new hires. Conduct regular performance check-ins, contribute to formal reviews, and document any performance concerns. Partner with the Director on performance management. Prepare and deliver client-facing operational updates, including summaries of volume, quality metrics, and escalations, during weekly or ad hoc calls. Stay current on Centivo’s products, processes, client configurations, and regulatory requirements, including HIPAA and data privacy laws. Ensure the team follows all compliance standards, policies, and best practices, especially regarding data security and confidentiality. Provide backup coverage for other Supervisors as needed to maintain service continuity.