Junior L1 Genesys Support Engineer

Join Miratech as a Junior L1 Genesys Support Engineer and embark on an exciting journey in the world of customer experience technology. In this role, you will be responsible for providing first-level support for Genesys solutions, assisting clients in troubleshooting, and ensuring smooth operation of communication systems.

We are seeking a talented and experienced Senior Genesys Cloud Workforce Management Engineer to join our dynamic engineering team. In this role, you will play a critical part in optimizing workforce management solutions and enhancing operational efficiency for our clients utilizing Genesys Cloud technology.

Role overview The Genesys Cloud Architect at Miratech will design and implement cloud-based solutions using Genesys technology. Based in Buenos Aires, this position collaborates with teams across the company to build and maintain a reliable cloud infrastructure. The goal is to deliver high performance and a seamless user experience. Main responsibilities Create and deploy scalable solutions with Genesys Cloud. Collaborate with engineering teams to define and carry out cloud strategy. Provide technical leadership and share best practices. Evaluate system performance and drive optimization initiatives. Stay informed about new cloud technologies and industry trends.

We are seeking a skilled Project Manager with proven experience in Genesys solutions to join our dynamic team in Buenos Aires. The ideal candidate will excel in managing projects effectively while fostering strong communication in English.

Join our dynamic team at Miratech as a CX Project Manager, where you will leverage your expertise in Genesys Cloud to drive successful customer experience initiatives. In this role, you will manage project timelines, collaborate with stakeholders, and ensure the delivery of innovative solutions that enhance client satisfaction.

Join our dynamic team as a Lead Principal Genesys Cloud Professional Services Consultant and spearhead the development of state-of-the-art, enterprise-level contact center solutions.In this pivotal role, you'll take charge of designing and implementing sophisticated multi-channel customer experience platforms, drawing on your extensive knowledge of Genesys Cloud and contemporary contact center technologies.The ideal candidate will showcase exceptional technical leadership, hands-on delivery expertise, and the capability to convert intricate business demands into scalable, high-quality solutions.Key Responsibilities:Act as the primary technical liaison for clients and internal teams, offering expert guidance on Genesys Cloud solutions.Oversee the design and execution of comprehensive technical solutions, including conducting workshops, gathering requirements, and generating technical design documentation with stakeholder approval.Evaluate complex business and technical challenges to define scalable and effective architectural solutions.Manage and advance the technical architecture of Genesys solutions, integrating new technologies and best practices as necessary.Configure and fine-tune Genesys Cloud environments to meet evolving business and operational demands.Direct the planning and implementation of contact center deployments, migrations, and system upgrades.Serve as the primary point of escalation and coordination for all Genesys-related inquiries, collaborating with both internal teams and external partners.Facilitate production readiness activities and ensure a seamless transition of contact center solutions into operational environments.

Join our dynamic team at psicro as a full-time Junior IT Systems Administrator. We seek passionate and qualified individuals who will provide essential daily technical support.Key Responsibilities:Assist in troubleshooting and diagnosing issues with desktop computer systems and peripheral devices under supervision.Support IT operations by managing user requests, prioritizing tasks, and ensuring timely resolution.Participate in the installation, configuration, maintenance, and upgrades of desktop systems and peripherals, including network cards and printers.Contribute to asset management for hardware and software, including inventories and licensing.Document system issues and their resolutions effectively.Provide basic IT training to staff members as needed.Please submit your CV in English.

Despegar has built technology for the travel industry in Latin America for more than 25 years. The company connects travelers and helps create memorable experiences throughout the region. At Despegar, people collaborate to shape the future of travel with fresh ideas and a drive for real impact. Culture and Values Despegar’s culture is grounded in four values: Teamwork, Entrepreneurship, Innovation, and Impact. Teams are encouraged to take ownership, challenge assumptions, and look for new ways to improve. Collaboration and diverse perspectives support better decisions. Autonomy is balanced with alignment, and making a difference is a shared goal. The company values rapid testing, learning from setbacks, and growing successful ideas. Who Succeeds at Despegar People who think big and want to influence travel technology Those who take initiative and act with an entrepreneurial mindset Individuals who adapt quickly and keep learning Team players who value collaboration Problem solvers who face challenges with openness and a results-oriented approach Role Overview The Junior Software Engineer (Backend) role is based in Buenos Aires. This position joins Despegar’s technology team, working on SOFIA, the company’s AI platform designed to enhance travel experiences.

Join our dynamic team as a Junior Infrastructure Engineer (Bare Metal) where you will play a crucial role in building and maintaining our bare metal infrastructure. You will work closely with senior engineers to ensure optimal performance and reliability of our systems. This is an exciting opportunity for recent graduates or those looking to start their careers in infrastructure engineering.

Join GoFundMe as a Senior Technical Support Engineer and become a vital part of our mission to help people around the world. In this role, you will utilize your technical expertise to troubleshoot and resolve complex issues faced by our users. You will collaborate closely with our engineering and product teams to enhance our platform and ensure that our customers have a seamless experience.

Join our dynamic AI Special Forces team at darwin-ai, where we are seeking a highly motivated and tech-savvy individual who is passionate about providing rapid, effective, and top-notch support to our clients. If you thrive on solving challenges, possess strong organizational skills, and have a keen interest in technology and AI, this position is tailored for you.As an AI Special Forces Specialist, you will be the first point of contact for clients facing issues with their AI agents or needing assistance with integrations into external systems. Your direct engagement with customers will involve resolving inquiries, troubleshooting technical difficulties, and collaborating with internal teams (Customer Success, Onboarding, Product, and Engineering) to ensure prompt and thorough resolution of issues. Your contributions are essential in nurturing strong client relationships and enhancing satisfaction with the darwin-ai experience.In this role, you will:Address customer inquiries through WhatsApp, email, and Slack, ensuring quick responses and high client satisfaction.Troubleshoot and resolve technical issues, particularly those related to AI functionality, configuration, and API integrations.Monitor and respond to alerts from internal tools like Slack channels and customer feedback submitted through the darwin platform.Collaborate closely with Product and Engineering teams, escalating complex issues and contributing to product enhancements.Document support activities accurately, maintaining detailed logs of issues and resolutions.Identify recurring issues and assist in developing internal documentation and FAQs.Work with the Customer Success and Onboarding teams to ensure a seamless customer journey.Audit AI interactions to identify bugs or opportunities for improvement.Ensure all critical feedback and issues are addressed within the Service Level Agreement (SLA).

Join us at AppsFlyer, where our vibrant culture is shaped by our dedicated team! We pride ourselves on being approachable professionals, relentless problem-solvers, and valued mentors.Are you passionate about tackling intricate technical challenges? We're seeking a dynamic Senior Support Engineer who prioritizes customer satisfaction and excels in delivering outstanding support services to our clientele.The ideal candidate is a natural communicator and adept at problem-solving. You will collaborate closely with our R&D, Customer Success, and Product Teams, participating in cross-department projects that significantly influence our product's evolution by providing crucial insights and feedback.Key Responsibilities:Assume full ownership of customer technical issues, from initial troubleshooting to resolution and communication.Act as the primary point of contact for customer escalations, ensuring meticulous issue resolution.Collaborate with R&D and Product teams on escalations and enhancement requests.Contribute to our knowledge base with relevant technical insights.Lead initiatives to improve support processes across the organization.Provide valuable product feedback to the business and R&D teams.Manage various internal projects, including training and support readiness for new feature launches.Advocate for our VIP customers, partnering closely with the Customer Success and Business teams.What We Seek:A passion for resolving customer issues in a fast-paced environment.5+ years of experience in technical support, QA, data analysis, development, or technical account management.Proficiency in SQL and data management.Familiarity with at least one programming language.Outstanding written and verbal communication skills.Ability to facilitate communication between clients and internal teams.Quick learner of new technologies.Strong multitasking abilities and capability to work independently.Structured and process-oriented mindset.Bonus Qualifications:Experience in web/mobile marketing and digital advertising.Background in web, SDK, mobile development, or QA.

At AppsFlyer, we empower brands to make informed decisions that benefit both their business and their customers through our cutting-edge measurement, data analytics, deep linking, engagement, fraud protection, data clean room, and privacy-centric technologies. Our foundation is built on the belief that brands can enhance customer privacy while delivering exceptional user experiences, allowing us to support thousands of creators and over 10,000 technology partners in cultivating meaningful customer relationships. We are seeking a technically proficient individual who recognizes the significance of customer-focused and responsive support services. Our success is intertwined with the success of our customers, and we are looking for a natural problem-solver and an excellent communicator. In this role, you will collaborate closely with our R&D, Customer Success, and Product Teams, contributing to the evolution of our products by providing valuable feedback for future development. Submit your CV in English to be considered for this exciting opportunity.

Who We AreAt BriteCore, we are a progressive and innovative organization dedicated to empowering Property & Casualty (P&C) insurers to enhance their operations and achieve growth through our advanced cloud-native technology solutions.Our software platform is essential for our carrier clients, facilitating the management of policies, billing, and claims through a comprehensive core insurance solution that offers real-time analytics and digital portals for agents and policyholders. In a landscape where traditional solutions are the norm, we are spearheading the transition to modern cloud technology. BriteCore is committed to continuous innovation, regularly delivering new features and enhancements via a flexible, scalable core insurance platform designed to adapt to the changing needs of insurers.We strive to foster an inclusive and collaborative work environment where team members are encouraged to share their ideas, challenge established norms, and pursue both personal and professional growth. Our distributed team shares a common passion for transforming the insurance industry and providing outstanding service.Join BriteCore and be a part of a company that is reshaping the future of insurance technology. You'll have the chance to work alongside talented professionals and make a significant impact. Your contributions will truly matter. If you're eager to create something exceptional, let's collaborate to build the future of insurance software together.Position OverviewWe are in search of a Senior Technical Support Engineer to enhance our technical services team. In this vital role, you will assist BriteCore’s customers in overcoming complex challenges to ensure their success with our Policy Administration System (PAS). You will be instrumental in diagnosing intricate issues, providing prompt resolutions, and maintaining high customer satisfaction levels.This role is perfect for individuals who thrive on direct customer interaction, excel in on-the-spot problem-solving, and have a strong passion for server maintenance and relational data analysis. If you are ready to make a significant impact and thrive in a dynamic setting, we would love to speak with you.This is a fully remote position; however, applicants must reside in Argentina. This role is a long-term Independent Contractor position.

Join Louis Dreyfus Company as a Junior Finance Professional in Buenos Aires. In this pivotal role, you will support our finance team in various financial analysis and reporting tasks. This is an excellent opportunity for recent graduates or those early in their finance careers to gain hands-on experience in a dynamic and global organization.

Join our dynamic team at inetum2 as a Junior Functional Analyst! In this role, you will assist in analyzing business requirements and translating them into functional specifications. You will work closely with cross-functional teams to ensure that projects meet client expectations and are delivered on time.

Join our dynamic team at Monks as a Junior Analytics Consultant, where you will leverage data-driven insights to help organizations make informed decisions. As a key player in our analytics team, you will work alongside experienced professionals, gaining hands-on experience in analytics methodologies and tools.

Hello!We are Fever, the premier technology platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-centric strategies, we are changing how audiences engage with live events.Every month, over 300 million people across more than 40 countries discover unforgettable experiences through our platform, while we empower event creators with our insights and technology to scale their events and connect with new audiences.What have we achieved? Collaborations with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, alongside numerous internationally recognized experiences, all backed by top global investors. Impressive, right?To fulfill our mission, we seek dynamic individuals with a hands-on approach who are excited to contribute to the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you will contribute to Fever’s mission.About the RoleEstablish and nurture strong partner relationships by comprehending their needs and objectives, serving as a trusted advisor, and delivering solutions aligned with Fever’s expertise and goals.Manage the lifecycle of partner events and projects by coordinating with cross-functional teams (Sales, Marketing, Operations, Legal, and Finance) to ensure timely and efficient execution while monitoring progress.Evaluate partner performance by defining KPIs, analyzing data, and implementing growth strategies. Regularly prepare reports to highlight achievements and areas for improvement.Collaborate with internal teams to proactively resolve challenges, develop customized solutions, and ensure high partner satisfaction.Collect and analyze partner feedback to recommend enhancements in product, marketing, and operations.Deeply understand Fever's teams and processes to effectively advocate for partners' needs and contribute to broader team initiatives.

dept is looking for a Junior Motion Designer based in Buenos Aires, Argentina. This position works alongside designers and developers to create motion graphics and animations that help projects achieve their goals and engage audiences. What you will do Work with team members to design and animate motion graphics for various projects Bring creative ideas to the table from the early concept stage through to final delivery Support the team by learning new tools and techniques as project needs change What we’re looking for Interest in motion design and animation Openness to learning and developing skills with guidance from experienced designers and developers Enthusiasm for contributing in a creative, technology-focused environment

Role overview SoftwareMind is looking for a Junior People Care Assistant based in Buenos Aires. The position works closely with the human resources team, focusing on daily support that helps maintain a welcoming and positive workplace culture. What you will do Help onboard new employees, making sure they have the information and resources they need to get started Assist with activities that encourage employee engagement and connection Take on a range of administrative tasks for the HR team Requirements Interest in working with people Desire to grow a career in human resources