About the job
Join the Getting Help Team at Wise!
At Wise, our mission is to revolutionize financial services by making them faster, simpler, and more accessible for everyone. The Getting Help team is integral to this mission, focusing on empowering our customers to resolve their issues swiftly and effectively.
We have established a robust infrastructure that includes FAQs, self-service pages, and a newly launched chat platform—our primary support channel. With our commitment to enhancing customer interactions, automating solutions, and supporting other teams, we are dedicated to improving overall support experiences. As we aim to make chat the preferred communication channel for our customers by 2026, we need your expertise to elevate it to the next level!
About Our Team
We are a dynamic, cross-functional team composed of backend, frontend, iOS, and Android engineers, collaborating closely with a Product Manager, Analyst, and Designer. Together, we strive to deliver seamless and impactful solutions across all Wise platforms. Our culture thrives on collaboration, ownership, knowledge sharing, and a shared commitment to building stable, scalable systems while embracing rapid learning and iteration.

