Associate Specialist in Technical Success Management

Veeam Software is at the forefront of data management and AI trust, dedicated to helping organizations fully understand, secure, and maintain the resilience of their data and AI systems. As the industry leader in both data resilience and data security posture management, Veeam is designed to integrate identity, data, security, and AI risk management seamless…

Veeam, recognized as the top global leader in data resilience, empowers businesses to maintain control over their data anytime and anywhere. Our robust solutions include data backup, recovery, portability, security, and intelligence. Operating from Seattle, we serve over 550,000 clients worldwide who rely on Veeam to ensure their operations remain uninterrupted. Join us in our mission to grow, learn, and drive meaningful change for some of the world's most prominent brands. Step into the future of data resilience with confidence alongside us.About the RoleWe are looking for a naturally collaborative and articulate individual who is exceptionally organized, possesses a solid technical understanding of Veeam products, and is driven by enhancing customer success and outcomes. This role requires a blend of soft skills and strong technical knowledge. As a Customer Success Specialist, you will work within a pooled Success model to provide broad coverage for customers without a Named Customer Success Engineer (CSE). Your responsibilities will include responding to usage, churn, and expansion triggers from the customer health dashboard to promote adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings within the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

We are seeking a dynamic and detail-oriented Associate Technical Project Manager to join our talented team at Gameloft. In this role, you will assist in managing and executing various technical projects, ensuring they are delivered on time and meet quality standards. You will collaborate with cross-functional teams, communicate with stakeholders, and contribute to the overall success of our innovative gaming projects.Your responsibilities will include tracking project progress, coordinating resources, and supporting project management activities to align with our business goals.

Role overview Playtech seeks a Technical Specialist to join the Administrative Services department in Bucharest. This position centers on delivering technical solutions and support for a variety of projects. The work directly supports Playtech’s efforts in gaming and software development. What you will do Offer technical support for multiple projects within Administrative Services Apply expertise to help deliver dependable solutions for gaming technology Work closely with colleagues to solve technical issues and improve processes Requirements Attention to detail and dedication to producing high-quality work Strong interest in technology and software development Collaborative approach and willingness to work toward shared outcomes Location This role is based in Bucharest.

Join Companial as a seasoned Partner Success Manager with extensive knowledge of the Microsoft Business Applications ecosystem, especially in Dynamics 365 Business Central. This senior position is pivotal in fostering the growth of our partner community and enhancing Companial’s channel operations across Romania and the Central Eastern Europe region.As a strategic representative for both Companial and Microsoft, you will spearhead initiatives to expand our partner ecosystem, ensuring that partners are well-equipped to provide high-value solutions tailored to local market demands and compliance standards.

Join Veeam, the leading global provider of data resilience solutions, as we empower businesses to take full control of their data, anytime and anywhere. With over 550,000 customers worldwide, Veeam specializes in data backup, recovery, portability, security, and intelligence. We are headquartered in Seattle, and we invite you to be part of our journey as we continue to grow and innovate, impacting the world's largest brands. The future of data resilience is bright—move forward fearlessly with us!About the RoleWe are seeking a highly collaborative and organized Customer Success Engineer with a strong technical background in Veeam products. You will play a crucial role in driving long-term customer success by leading onboarding, adoption, and optimization initiatives. Your expertise will help us proactively identify churn risks, manage migrations, and uncover upsell opportunities through in-depth disaster recovery and resilience (DR&R) assessments, recovery simulations, and quarterly resilience reporting.

Join Veeam, the world leader in data resilience, where we empower businesses to take full control of their data anytime, anywhere. Our comprehensive solutions for data backup, recovery, portability, security, and intelligence safeguard over 550,000 customers globally. As we continue to innovate and grow, we invite you to be part of a team that makes a significant impact for some of the biggest brands in the world. Embrace the future of data resilience with us, and move forward confidently.About the RoleWe are seeking a collaborative and articulate Security Success Engineer with strong organizational skills and a robust technical understanding of Veeam products. This role is all about maximizing customer success through both soft and technical skills. You will work closely with Customer Success Engineers (CSEs) and Account Executives (AEs) to ensure optimal outcomes for our security-related products and use cases within the Veeam Data Platform (VDP). Your responsibilities will include leading readiness checks, data modeling, and risk discussions with CISO/CIO stakeholders, as well as monitoring telemetry and maturity against the Veeam Data Resilience Maturity Model (DRMM) to enhance posture and identify growth opportunities.What You’ll DoEngage with customers on security-related architectures and risk topics within the Veeam Data Platform (VDP).Conduct readiness checks and lead data modeling efforts to validate solution designs and facilitate quicker decision-making.Monitor attack surfaces and vulnerabilities, track telemetry, identify trends, and capture health check opportunities.Validate architectural designs to mitigate risks and expedite time-to-value for our customers.Identify and communicate expansion opportunities; analyze consumption trends and organize checkpoint reviews in collaboration with AEs.Collaborate with CISO/CIO stakeholders for risk assessments and opportunity discussions, synthesizing inputs from account health and CSE-led QBRs.Support AEs in security and AI-driven expansion initiatives; influence roadmap priorities alongside CSE counterparts.Operate as a pooled resource across Enterprise accounts.

Suvoda develops technology to support clinical trials, with a focus on oncology, central nervous system disorders, and rare diseases. The company creates digital tools to help sponsors and site professionals manage the logistics of patient interactions in these studies. Role overview The Associate Project Manager II position centers on supporting clinical trial operations. This role involves working with studies where accuracy and attention to detail are essential. Projects often involve complex requirements and high stakes for patients and research teams. What you will do Work with clients, end-users, or manage key systems involved in clinical trials Apply knowledge of the clinical trial process and regulatory standards Understand how Suvoda’s software integrates with each study’s needs Make decisions that affect trial data, based on the requirements of each project Requirements Familiarity with clinical trial processes and regulatory standards Ability to learn and apply how Suvoda’s software supports each study Strong attention to detail, especially when handling data and logistics This position is open to candidates based in Bucharest, Iasi, or working remotely within Romania.

About qodea qodea partners with global leaders like Google, Snap, Diageo, PayPal, and Jaguar Land Rover to solve complex technology challenges. The team works at the intersection of technology, design, and human behavior, delivering results under tight deadlines and tackling projects that push boundaries. Role Overview: Technical Account Manager The Technical Account Manager will play a key role in the Managed Services division. This position focuses on supporting clients as they navigate demanding projects, often involving unique or unresolved technical obstacles. The work goes beyond routine consultancy, offering the chance to contribute to solutions that matter. Location Remote , Bucharest, Bucharest, Romania

As an Associate Case Processing Manager at PrimeVigilance, you will take the lead in managing the ICSR (Individual Case Safety Reports) for designated projects. Your role will involve guiding a team dedicated to ensuring the highest standards in case management.Oversee the distribution of tasks and maintain an efficient workflow for your team.Foster strong relationships with clients, ensuring effective collaboration in ICSR management.Support project activities on behalf of both the client and our organization.Directly manage ICSR staff, providing guidance and mentorship.Establish and uphold project-specific KPIs, focusing on optimizing processes and enhancing team efficiency through training and development.Propose necessary changes to operational procedures in collaboration with the ICSR Operational Lead.Assist in managing ICSR deviations, supported by the ICSR Operational Lead.Review and ensure the accuracy of trackers and timesheet data.Participate in the processing of ICSR cases and perform second quality control checks.Act as the subject matter expert (SME) for your team and support other SMEs as needed.

Veeam Software supports over 550,000 organizations worldwide with solutions for data protection, resilience, and security management. The company works with leading brands and continues to expand its global reach, focusing on building trust in data and AI. Role overview The Senior Customer Success Representative for Named Accounts manages renewals for customer maintenance contracts within a dedicated territory. This position emphasizes delivering a positive customer experience, retaining accounts, and identifying chances to upsell premium services and add-ons. Performance in this role is measured by revenue bookings and the ability to exceed set quotas. Key responsibilities Achieve or exceed quotas for renewals and expansion within assigned territory. Maintain a strong annual pipeline by reaching out to customers at least nine months before support expiration, performing technical health checks, and providing proactive support to drive product adoption. Engage customers to introduce new features, recommend additional products, align solutions with business goals, and facilitate renewals and account growth through upgrades and new licenses. Identify and build relationships with key stakeholders at both customer and partner organizations, tailoring approaches to their needs. Reconnect with customers whose support has lapsed to encourage service reactivation. Collaborate with Deal Desk, Legal, Sales, and other teams to prepare enterprise renewal agreements and handle special terms. Communicate and negotiate complex offers with executive-level contacts. Provide accurate forecasting and business analysis, sharing insights to inform strategic decisions. Location This position is based in Bucharest, Romania. Language requirements Bilingual proficiency in Russian and English is required.

Join our dynamic team at everience as a Junior IT Support Specialist, where you will be instrumental in providing exceptional technical support to our clients. You will troubleshoot hardware and software issues, assist with system installations, and contribute to the overall efficiency of our IT operations. This is a fantastic opportunity for a motivated individual looking to launch their career in IT support within a collaborative and innovative environment.

Role Overview Veeam Software is hiring a Customer Success Representative in Bucharest to support French-speaking clients. This position focuses on helping customers get the most from Veeam solutions and building strong, lasting relationships. What You Will Do Engage with French-speaking clients to understand their needs and answer questions Provide support and guidance to ensure customers succeed with Veeam products Work closely with teams across the company to share customer feedback and help improve products and services Help clients address challenges and reach their goals using Veeam solutions What Helps You Succeed Strong communication skills in both French and English Experience or interest in customer service Ability to work well with different teams and departments This role offers the chance to make a real impact on customer satisfaction and product improvement at Veeam Software.

At Base, our mission is to empower entrepreneurs to thrive in the global e-commerce marketplace. We provide groundbreaking technology that transforms the way they sell online. Our international team, with members from Europe to America, delivers an all-in-one system for thousands of sellers, integrating them with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – experiencing a 15-fold growth in the last three years! We foster a culture where real impact and collaboration matter, and our team is at the heart of innovation.Interested? If you want to make a real difference in global e-commerce, apply now! We look forward to hearing from you!

Quantum-Systems stands at the forefront of UAV technology, delivering innovative solutions and exceptional support to government clients worldwide. As we broaden our operational footprint in Romania, we are committed to establishing a robust local presence that caters to our current and future clientele in the region. This pivotal role is essential for solidifying Quantum-Systems S.R.L.‘s growth and success, backed by a small but dedicated team. We are on the lookout for a proactive Technical Support Manager to provide outstanding service to our government customers.Your Daily Responsibilities:Direct Technical Support for Government Customers: Act as the primary liaison for our governmental clients, offering specialist technical support tailored to their operational needs. This encompasses troubleshooting UAV equipment, executing diagnostics, resolving issues, and offering on-site assistance as necessary.On-Site Maintenance, Updates, and Repairs: Conduct Level 1 repairs, software updates, and maintenance tasks directly at client locations, ensuring UAV systems operate effectively and meet client standards. This hands-on involvement aims to build trust and enhance relationships with our government customers across Romania, Moldova, and neighboring countries.Ticket Management and Coordination: Oversee customer support tickets related to UAV operations utilizing Jira Service Management. Ensure prompt responses and collaborate with R&D and other Quantum-Systems teams on complex issues.Bridge Between Teams: Serve as the vital link between the Romanian support operations and clients, as well as between clients and our headquarters in Germany. Promote effective communication and collaboration to address customer inquiries and improve service delivery.Support the Development of Our Romanian Presence: As part of our expanding footprint in Romania, you will play a crucial role in shaping our local support delivery through Quantum-Systems S.R.L. Collaborate with a committed team to propel our operations forward, with support being a key component of this growth.

Be a Force for Good at Axon.At Axon, our mission is to protect life. We are innovators tackling critical safety and justice challenges with our advanced ecosystem of devices and cloud software. Our collaborative approach fosters open communication and values diverse perspectives from our customers, communities, and each other.Join our dynamic team at Axon, where you will drive meaningful change and take ownership of initiatives that matter in a fast-paced environment. Here, your contributions truly make a difference.Your ImpactWe are looking for a Director of Technical Support (International) to play a key role in scaling our Tier 1 and Tier 2 Technical Support teams globally. You will report directly to the Senior Director of Global Support and will be instrumental in establishing the operational framework, structure, and cross-functional collaborations necessary to support our rapidly evolving product portfolio across various regions.This position requires a seasoned technical support leader with extensive operational experience, a robust understanding of connected device products, a proven history of building and transforming teams, and the capability to lead through change. You will design and implement scalable support processes, facilitate post-acquisition alignment, and collaborate closely with Product, Engineering, Sales, Customer Success, and IT to ensure a seamless, world-class customer experience.

Role overview Veeam Software is looking for a Customer Success Representative to join the Velocity team in Bucharest. This position works with German-speaking clients, helping them get the most value from Veeam's software. Building strong relationships and supporting customers as they use Veeam products are central to this role. What you will do Serve as the main contact for customers who speak German Guide new clients through onboarding and help them start using Veeam solutions smoothly Offer ongoing support, answering questions and resolving concerns Identify chances to suggest additional services that match customer needs Collaborate with internal teams to solve issues and ensure a positive experience for each client Requirements Fluent in both German and English Clear and effective communication skills Strong attention to detail and ability to solve problems Proactive mindset in supporting customers Interest in technology and customer success Location This position is based in Bucharest, Romania.

Your Role:Transform Challenges into Opportunities: When customers hesitate to accept our offerings, you will proactively engage with them via phone to comprehend their concerns, address objections, and win them back to our services.Guide the Customer Journey: You will expertly navigate customers through our processes, ensuring a seamless experience while successfully arranging their final evaluations at one of our numerous branches across Germany and Austria.Boost Sales: Your mission will be to convert customer interest into actionable outcomes, driving sales and enhancing customer satisfaction.Build Lasting Trust: As the initial point of contact, you will go above and beyond to ensure our clients' expectations are not only met but consistently exceeded, turning leads into loyal customers.

Your Role:Transform Declines into Opportunities: Reach out to customers who have hesitated on our offer, understanding their concerns, addressing objections, and working to win them back.Manage the Customer Experience: Guide customers through our process and assist in scheduling a final evaluation at one of our 70 branches across France.Boost Sales: Convert customer interest into actionable steps, driving successful outcomes.Build Trust: As the first point of contact, your role will be pivotal in exceeding client expectations and transforming leads into loyal customers.

At Veeam, the premier global leader in data resilience, we empower businesses to manage their data seamlessly—anytime, anywhere. With our innovative solutions in data backup, recovery, portability, security, and intelligence, we serve over 550,000 customers worldwide, ensuring they can maintain continuous operations. Join us in our mission to revolutionize data resilience and make a significant impact for some of the world’s most renowned brands. Together, let's venture boldly into the future of data management.Role OverviewThe Customer Success Representative (Inside Accounts) plays a crucial role in ensuring the timely renewal of customer maintenance contracts within the designated territory. This fast-paced position focuses on high-volume renewals, where you will prepare and deliver quotes directly to customers and their partners. Your primary goal will be to foster customer retention and satisfaction, making customer success your utmost priority. Additionally, you will reactivate lapsed accounts, identify upsell and cross-sell opportunities, and uphold exceptional operational standards.Your responsibilities will include:Managing contract renewals effectively within your assigned territory to safeguard and enhance Veeam’s maintenance revenue.Prioritizing customer success by striving to maximize retention and satisfaction levels.Proactively monitoring expiring agreements, initiating actions 4+ months prior to expiration to secure contract continuance.Engaging with customers with expired maintenance to explore reinstatement opportunities, including cold calling.Delivering accurate and timely proposals and quotes aligned with customer or partner agreements.Collaborating with internal teams (Deal Desk, Sales, Operations) for special pricing requests and non-standard quotes.Addressing inquiries from customers and partners regarding quotes, pricing, co-terming, upselling, and maintenance contract reinstatement.Supporting license transfer requests and guiding customers and partners in utilizing the appropriate support channels.Maintaining high standards of Salesforce (SFDC) hygiene.