About the job
Are you a compassionate and dedicated professional eager to enhance the field of veterinary medicine? Veterinary Emergency & Referral Group (VERG - Brooklyn) is searching for a meticulous and client-oriented Veterinary Financial Service Representative to join our expanding team and manage the financial aspects of our client's accounts effectively.
About Us
VERG - Brooklyn stands at the forefront of 24/7 advanced emergency and specialty veterinary care, passionately committed to delivering state-of-the-art medical services in a collaborative and diverse environment. Our team of skilled professionals works alongside board-certified specialists, ensuring that pets receive the utmost care and respect.
Your Role
As a Veterinary Financial Service Representative, you will oversee all financial operations related to client accounts. This role demands exceptional communication skills to clarify financial matters and deliver outstanding client service, thereby facilitating a seamless billing process.
Your attention to detail will ensure that our clients feel informed and supported throughout their experience with us.
Key Responsibilities:
- Review invoices for services rendered
- Process payments and refunds
- Maintain accurate financial records in compliance with company and legal standards
- Coordinate with pet insurance companies for claims submissions and reimbursement tracking
- Prepare financial reports
- Assist clients in understanding payment options, including third-party financing such as CareCredit
- Collaborate with the veterinary team to ensure effective communication regarding client accounts
- Provide exceptional customer service by addressing billing inquiries with professionalism and empathy

