Onboarding Team Lead at Topline-Pro | Brooklyn, New York

Role SummaryAs the Onboarding Team Lead at Topline-Pro, you will play a pivotal role in enhancing our customer journey by ensuring a seamless transition from sales to value. This highly visible position acts as a bridge between our Sales and Customer Success teams, focusing on expediting customer setup, service enrollment, and achieving operational excellence in onboarding.In this leadership role, you will guide a dedicated team within a structured, metrics-driven environment. Your primary responsibilities will include managing enrollment conversions, tracking onboarding efficiency, and fostering early customer success. The objective is straightforward: get customers live swiftly, set clear expectations, and build momentum from the very first day.To establish operational credibility, your initial three months will involve hands-on involvement as an individual contributor. You will execute enrollments, directly engage with customers, and gain firsthand knowledge of our systems and integrations before fully transitioning into your leadership role.

Join Our Vision at Topline ProAt Topline Pro, we are pioneering an AI-driven platform tailored for service businesses. Our mission is to empower service professionals—such as roofers, landscapers, painters, and cleaners—to swiftly secure direct business opportunities. With our innovative generative AI tools, users can establish a digital storefront in minutes, enhancing visibility and building trust to drive repeat bookings.Founded by industry visionaries Nick Ornitz (CEO) and Shannon Kay (COO), our dynamic team of over 70 talented individuals is poised for significant growth as we expand our reach to serve even more local businesses in 2025. Recognized as one of the top 50 tech companies supporting SMBs in both 2023 and 2024, we are proud of our achievements and the impact we have on our clients.Backed by Y Combinator and well-funded, we possess a strong financial foundation and a clear path to scalability. By joining our team now, you will be instrumental in shaping our future at this pivotal moment of growth.We are actively seeking a passionate Lead Product Designer to join our product team in our Brooklyn, NY office. Role OverviewAs the Lead Product Designer at Topline Pro, you will play a crucial role in showcasing the value of our products to service professionals and ensuring they remain engaged with our platform. Your focus will be on enhancing the user acquisition and retention experience.You will immerse yourself in product design, creating exceptional experiences that foster user adoption, instill trust, and promote long-term retention. Whether it's assisting new service professionals in discovering Topline Pro, designing compelling tools to boost conversion, or re-engaging users with the right solutions, your work will be driven by a focus on impactful outcomes.Collaboration will be key as you work alongside product managers, engineers, marketing leads, and fellow designers to craft meaningful user journeys across both mobile and web platforms. We seek a candidate with a strong grounding in interaction design, adept in systems thinking, and capable of developing comprehensive solutions within complex product environments. ResponsibilitiesDesign user experiences that enable service professionals to discover and thrive within Topline Pro's ecosystem.Collaborate with cross-functional teams to define strategic direction, shape product roadmaps, and create end-to-end flows that enhance user adoption and retention.Utilize your design expertise, curiosity, and customer insights to simplify complex processes and guide users to realize value.Strike a balance between rapid iterations and high-quality outputs, ensuring the delivery of impactful design solutions.

Topline Pro is hiring its first Head of Finance to establish and lead the finance function during a key growth phase after Series B funding. This Brooklyn-based role reports directly to the CEO and will shape financial strategy and operations for a company focused on AI-driven products with strong revenue and unit economics. The Head of Finance will work closely with the CEO and other leaders, influencing capital strategy, building financial systems, and tracking essential metrics. This is a hands-on leadership role with broad organizational impact. Key Responsibilities Direct all aspects of finance, including FP&A, accounting, payroll, treasury, tax, and compliance, working with outsourced accounting partners as needed. Select and implement financial systems to support growth and reporting requirements. Manage the company’s financial model, annual budgeting, rolling forecasts, and scenario planning. Collaborate with the Data team to analyze SaaS and unit economics metrics. Work with go-to-market leaders on revenue forecasting, sales capacity planning, and compensation structure. Partner with the Product team on pricing, packaging, and unit economics. Oversee monthly and quarterly close processes, variance analysis, and operational reviews. Manage the financial performance of the embedded payments business, including modeling take rate, processor economics, attach rate, and contribution margin as payment volume grows. Develop reporting and risk management strategies to support secure growth in payments. Lead financial preparation for future fundraising, including data room setup, modeling, and due diligence responses. Prepare board materials with financial statements, KPIs, operational commentary, and narrative. Oversee cash management, runway planning, and capital allocation. Role Location This position is based in Brooklyn, NY.

Role OverviewJoin Topline Pro as a Business Development Representative (BDR) and become a vital part of our dynamic sales team! As a BDR, you'll take charge of the entire sales cycle, engaging in prospecting, conducting discovery calls, delivering compelling demos, and successfully closing deals. This position is designed to cultivate your sales expertise through a structured coaching framework, comprehensive playbooks, and robust hands-on support. You'll acquire the skills necessary to effectively manage a fast-paced sales pipeline, forge meaningful connections with small business owners, and confidently secure new business opportunities. Your success will be measured by your follow-up diligence, pipeline management skills, and your ability to integrate feedback swiftly. If you bring a positive attitude, tenacity, and a willingness to learn within a collaborative, high-energy office environment, you will truly thrive in this role. Key ResponsibilitiesInitiate outbound prospecting efforts through calls, emails, and other outreach methods to effectively build and manage your sales pipeline.Conduct discovery conversations, present demos, and expertly guide prospects through the complete sales process with the support of coaching.Efficiently manage a rapidly evolving pipeline with meticulous follow-up and attention to detail in our CRM system.Utilize feedback from training sessions, role plays, and coaching to continuously enhance your sales techniques.Work closely with your sales cohort and leadership to exchange insights, refine messaging, and contribute positively to team culture.Act as a professional ambassador for Topline Pro, establishing trust with small business owners through enthusiasm and integrity. Ideal Candidate ProfilePassionate about building a career in sales with a desire to manage the full sales cycle from prospecting to closing.Receptive to constructive feedback, quick to implement changes, and able to demonstrate measurable progress.Adept at learning new technologies and can provide examples of using tools (including AI) to enhance productivity.Strong verbal and written communication skills, with a genuine interest in connecting with home service professionals in a friendly and professional manner.Well-organized and diligent in maintaining an updated pipeline, managing follow-ups, and handling multiple conversations simultaneously.Thrives in a high-volume outreach environment, remaining persistent and positive.Team-oriented and collaborative, enhancing a positive workplace culture and celebrating collective achievements.

Role OverviewJoin our dynamic team at Topline-Pro as a Customer Success Manager, where you'll be the go-to advisor for our small business clients. This entry-level position involves engaging with business owners throughout the day via calls, assisting them in adopting our innovative tools, addressing their challenges, and fostering business growth. You will cultivate relationships, minimize churn, and help customers recognize the true value of our platform—all while honing your skills in an energetic startup setting. Key ResponsibilitiesConduct at least 30 customer calls daily, focusing on training, proactive outreach, and retention efforts.Establish strong, trust-based connections with small business owners, referred to as our 'pros'.Support customers in utilizing tools such as websites, SEO, advertisements, and AI features, ensuring accessibility and simplicity.Enhance retention by reducing churn, recovering inactive accounts, and offering innovative solutions.Effectively manage various tasks and priorities in a fast-paced and evolving environment.Gather customer feedback and relay it to product, engineering, and support teams for continuous improvement. Desired QualificationsAt least 1 year of relevant experience in a customer-focused role with coaching responsibilities.Exceptional verbal communication skills, with confidence in handling customer calls.Technologically savvy and quick to learn new platforms.Patient and empathetic when assisting customers who may lack technical expertise.Strong organizational and time management abilities.Possess a growth mindset: receptive to feedback, eager to enhance skills, and adaptable in a startup atmosphere. Personal AttributesA natural relationship builder who enjoys engaging with people regularly.Thrives in high-energy, rapidly changing settings.Comfortable with established protocols but proactive in seeking clarification when needed.Capable of handling straightforward tasks independently while seeking assistance for more complex issues.Eager to develop skills, learn from seasoned colleagues, and make a significant impact early in your career.

Role OverviewTopline Pro is seeking an experienced Customer Success Team Lead to revolutionize our customer experience approach. This is a remarkable chance to assume a dual role as both a leader and a contributor, directing a dedicated team in a dynamic, call-driven atmosphere while ensuring that each customer interaction is consultative, strategic, and impactful.This position diverges from traditional enterprise customer success; our focus is on small business owners, necessitating frequent engagement, advice-driven interactions, and execution-focused strategies. Success in this position entails cultivating a team adept at prioritizing efficiently, responding swiftly, and achieving significant results in retention and growth metrics.Your initial three months will be immersive, functioning as a Customer Success Manager to manage your own portfolio of clients, gaining in-depth product knowledge, and mastering our operational model before transitioning into full team leadership.If you are data-oriented, thrive in fast-paced settings, and aspire to make a tangible impact on customer retention and expansion, this position places you at the forefront of crafting an extraordinary and sustainable customer journey.

Role OverviewAs the Onboarding Team Lead, you play a pivotal role in the customer experience, guiding clients through the essential transition from purchase to value realization. Positioned at the intersection of Sales and Customer Success, your team is charged with ensuring new clients are efficiently set up, enrolled in our services, and transitioned to a live state swiftly and reliably. Our focus on execution, speed, quality, and early retention is paramount.This leadership position offers high visibility and operational focus. You will manage a small, impactful team working within a repeatable, metrics-driven framework. You will be responsible for enrollment conversion rates, onboarding throughput, and initial customer success. Our objective is clear: accelerate the onboarding process, set explicit expectations, and build momentum from the very first day.To establish operational credibility and gain in-depth understanding, your first three months will involve direct contribution as an individual contributor. You will execute actual enrollments, engage with customers directly, and familiarize yourself with our systems, integrations, and any potential friction points before transitioning fully into your leadership role.

Role OverviewJoin Topline Pro, where we are dedicated to building a team of customer-oriented problem solvers committed to empowering others to thrive. As a Customer Success Associate, you will be at the forefront of enhancing the customer experience, addressing inquiries, resolving challenges, and providing support wherever necessary. This position is ideal for those who enjoy engaging with people, have a keen interest in technology, and wish to establish a robust foundation for a career in the go-to-market sector. You will collaborate across various teams, cultivate diverse skills, and play a pivotal role in ensuring a remarkable experience for every Topline Pro customer. Key ResponsibilitiesServe as the initial contact point for customers, responding to calls, texts, and emails with empathy, clarity, and a sense of urgency.Troubleshoot customer inquiries and guide them through solutions, ensuring each interaction instills confidence and support.Adapt and collaborate with various teams, from customer support to onboarding, stepping in where assistance is most needed.Utilize tools like Asana and Google Workspace to manage tasks and maintain effective communication and workflows.Quickly learn new technologies and contribute to the improvement of internal processes as the company grows.Work alongside Customer Success Managers and onboarding specialists to ensure seamless customer experiences.Play a vital role in sustaining positive customer sentiment through prompt and effective communication. Desired QualificationsOutstanding written and verbal communication skills; ability to simplify complex concepts.Genuine enthusiasm for assisting others and delivering exceptional customer experiences.Excellent organizational and time management skills; capable of managing multiple priorities seamlessly.A growth mindset, open to feedback and passionate about personal development.Comfortable working with diverse teams and systems; adaptable and tech-savvy.Fluency in Spanish is a plus.Bonus: prior experience in customer-facing roles such as retail, teaching, performing arts, or hospitality. About YouEager to start or advance your career in a customer-facing role within the tech industry.

Topline Pro is looking for a Content Marketing Specialist to help shape the company’s voice and strengthen its brand in Brooklyn, NY. This role centers on developing content strategies and producing materials that connect with the intended audience. Role overview The Content Marketing Specialist will work with teams across the company to produce a range of marketing assets. Responsibilities include creating blog posts, social media updates, and other written materials that support business goals. The position calls for someone who can bring creative ideas to the table and turn them into effective campaigns. Collaboration and impact Collaboration is key in this role. The specialist will partner with colleagues from different departments to ensure content aligns with broader marketing and brand objectives. Regular use of analytics will help guide decisions and refine content for better results. What you will do Develop and execute content strategies tailored to the company’s audience Create marketing materials, blog posts, and social media content Work with cross-functional teams to align messaging Use analytics to track and improve content performance

Join Topline Pro as a Senior Product Manager, where you will lead innovative product initiatives that drive our company's growth and success. You will collaborate with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with customer needs and market trends. Your leadership will significantly impact product development and delivery, making this a key role within our organization.

Role Overview Topline-Pro is looking for a Sales Enablement Manager to strengthen the sales team’s impact from our Brooklyn office. This role centers on building and executing strategies, training, and tools that help sales representatives reach their targets and contribute to revenue growth. Key Responsibilities Design and roll out sales strategies that align with business goals Create and deliver training programs for the sales team Develop tools and resources that support sales effectiveness Work closely with sales leadership, marketing, and product teams to ensure alignment and knowledge sharing Collaboration and Impact This position works across departments to make sure sales representatives have the information and resources they need. The Sales Enablement Manager’s efforts help improve market position and customer satisfaction.

About the Role Topline Pro is hiring a Senior Product Manager in Brooklyn, NY. This role shapes product strategy and guides new launches from concept through delivery. The Senior Product Manager works closely with cross-functional teams and stakeholders to define product vision and align on goals that support business growth. What You Will Do Lead cross-functional teams through all stages of product development Define and communicate product vision and strategy Collaborate with stakeholders to set priorities and ensure successful launches

Topline Pro seeks a Business Development Representative to join its June Cohort in Brooklyn, NY. This position centers on connecting with potential clients and playing a key part in the company’s growth. Key responsibilities Engage with prospective clients and introduce Topline Pro’s services Build and nurture relationships to encourage long-term business growth Support the team’s efforts to deliver quality service Location This role is based in Brooklyn, NY.

The Office of Technology and Innovation (OTI) plays a pivotal role in harnessing technology to create opportunities, enhance public safety, and optimize governmental operations across New York City. From ensuring affordable broadband access to safeguarding against cybersecurity threats and developing digital government services, OTI is leading the charge in how the city serves New Yorkers in the 21st century. To see our initiatives in action, watch our welcome video, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.At OTI, we provide competitive benefits and an opportunity to engage in projects that impact millions of lives. You'll have the chance to work with cutting-edge technology alongside dedicated professionals who share your passion and commitment to driving positive change through technology.The selected candidate will act as an Incident Coordinator, reporting directly to the IT Service Management Division. This role involves utilizing ITIL Incident Management processes and procedures to mitigate the adverse effects of incidents on business operations.Key Responsibilities:Escalate potential priority 1 (critical) and priority 2 (high) incidents to internal/external agency support teams and senior management for review as necessary;Facilitate communication and coordinate calls between internal/external agency support teams and third-party vendors to resolve IT operational incidents, including managing technical email threads, providing accurate triage updates, securing incident resolution approvals, and generating incident reports;Review all post-incident problem tickets for root cause analysis, risk mitigation, and ensure implementation of permanent solutions;Deliver high-level communications and support the rollout of Releases and Change-related maintenance as required;Assist support teams in escalating and resolving any operational issues promptly after initial Release deployment and Change-related maintenance;Follow up on Problem tickets created from approved priority 1 and priority 2 incidents to ensure root cause has been identified by the assigned Subject Matter Expert, along with a short-term and long-term action plan to prevent recurrence;Serve as backup to the Citywide Service Desk Supervisors team during staffing shortages;Assist in updating and resolving aged incident and request tickets;Oversee day-to-day operational process administration of policies and procedures across all IT service teams;Provide exceptional customer service to support groups, ensuring operational effectiveness, process integrity, and control measures while offering solutions and guidance for implementing and troubleshooting long-term and short-term objectives;Act as backup to the Citywide Service Desk for call handling when needed.

Join the City of New York as a dedicated Staff Nurse, providing exceptional patient care and support in a dynamic healthcare environment. You will work collaboratively with healthcare teams to ensure the highest standards of patient safety and comfort. Your role will involve assessing patient needs, developing individualized care plans, and implementing treatment protocols.

Join the City of New York as a Stock Worker I, where you will play a vital role in our operations. This position involves various responsibilities related to stock management and inventory control, ensuring that our facilities are well-stocked and organized. We are looking for motivated individuals who are eager to start their careers in a dynamic environment.

Join the City of New York as a Full Stack Developer and contribute to innovative projects that make a difference in the community. As a vital member of our development team, you will work on both front-end and back-end solutions, utilizing your skills to create user-friendly applications that enhance the public's experience with city services.

Join the City of New York as a Data Scientist in Brooklyn, where you will leverage data analytics to drive decision-making and improve city services. As a vital member of our team, you'll analyze complex datasets, develop predictive models, and create data visualizations that will inform policy and operational strategies.

The City of New York is seeking a Child Care Registrar to join the Bureau of Childcare in Brooklyn. This position centers on managing the registration process for childcare services across the borough. Main responsibilities Oversee and process registrations for childcare programs in Brooklyn Assist families as they navigate available resources and support options Prioritize children’s welfare throughout the registration process Role focus This role supports families by helping them access childcare services and ensuring their needs are met. The Registrar works to maintain high standards for children’s well-being and safety during every step of registration.

Join the City of New York as a Project Manager Level I within the Department of Homeless Services (DHS), one of the largest organizations dedicated to combating homelessness in New York City. Our mission is to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers in transitioning from shelters to permanent housing. The Facilities & Logistics (F&L) division plays a crucial role in maintaining and repairing city-owned facilities, relying on skilled tradespeople and contractors.As the Project Manager Level I, you will provide vital administrative support to the Executive Director of Facility Maintenance. Your responsibilities will include managing calendars, scheduling meetings, and coordinating communications while ensuring the smooth daily operations of maintenance activities. You will draft internal memos, compile reports, and assist in the preparation of presentations and agency submissions.Your role will also involve supporting inventory management, coordinating with warehouse personnel, and maintaining logs for fleet vehicles. Additionally, you will track contractor presence, assist with invoice processing, and serve as a liaison between various departments. This position is essential for ensuring compliance and documentation accuracy in our maintenance initiatives.