Join Our Vision at Topline ProAt Topline Pro, we are pioneering an AI-driven platform tailored for service businesses. Our mission is to empower service professionals—such as roofers, landscapers, painters, and cleaners—to swiftly secure direct business opportunities. With our innovative generative AI tools, users can establish a digital storefront in minutes, enhancing visibility and building trust to drive repeat bookings.Founded by industry visionaries Nick Ornitz (CEO) and Shannon Kay (COO), our dynamic team of over 70 talented individuals is poised for significant growth as we expand our reach to serve even more local businesses in 2025. Recognized as one of the top 50 tech companies supporting SMBs in both 2023 and 2024, we are proud of our achievements and the impact we have on our clients.Backed by Y Combinator and well-funded, we possess a strong financial foundation and a clear path to scalability. By joining our team now, you will be instrumental in shaping our future at this pivotal moment of growth.We are actively seeking a passionate Lead Product Designer to join our product team in our Brooklyn, NY office. Role OverviewAs the Lead Product Designer at Topline Pro, you will play a crucial role in showcasing the value of our products to service professionals and ensuring they remain engaged with our platform. Your focus will be on enhancing the user acquisition and retention experience.You will immerse yourself in product design, creating exceptional experiences that foster user adoption, instill trust, and promote long-term retention. Whether it's assisting new service professionals in discovering Topline Pro, designing compelling tools to boost conversion, or re-engaging users with the right solutions, your work will be driven by a focus on impactful outcomes.Collaboration will be key as you work alongside product managers, engineers, marketing leads, and fellow designers to craft meaningful user journeys across both mobile and web platforms. We seek a candidate with a strong grounding in interaction design, adept in systems thinking, and capable of developing comprehensive solutions within complex product environments. ResponsibilitiesDesign user experiences that enable service professionals to discover and thrive within Topline Pro's ecosystem.Collaborate with cross-functional teams to define strategic direction, shape product roadmaps, and create end-to-end flows that enhance user adoption and retention.Utilize your design expertise, curiosity, and customer insights to simplify complex processes and guide users to realize value.Strike a balance between rapid iterations and high-quality outputs, ensuring the delivery of impactful design solutions.

Role Overview Topline Pro is seeking its first Head of Finance to build and lead the finance function during a period of rapid growth following Series B funding. Based in Brooklyn, NY and reporting directly to the CEO, this role will shape financial strategy and operations at a company focused on AI-driven products with strong revenue and unit economics. The Head of Finance will partner closely with the CEO and leadership team, influencing capital strategy, developing financial systems, and tracking the metrics that guide key decisions. This is a hands-on leadership position with broad impact across the organization. Main Responsibilities Build and Oversee the Finance Function Direct all aspects of finance: FP&A, accounting, payroll, treasury, tax, and compliance (in collaboration with outsourced accounting partners). Select and implement financial systems to support growth and reporting needs. Lead FP&A and Financial Modeling Manage the company’s financial model, annual budgeting, rolling forecasts, and scenario planning. Work with the Data team to analyze SaaS and unit economics metrics. Partner with go-to-market leadership on revenue forecasting, sales capacity planning, and compensation structure. Collaborate with the Product team on pricing, packaging, and unit economics. Oversee monthly and quarterly close processes, variance analysis, and operational reviews. Manage Embedded Payments Economics Oversee the financial performance of the embedded payments business, including modeling take rate, processor economics, attach rate, and contribution margin as payment volume increases. Develop reporting and risk management strategies to support secure growth in payments. Support Capital Strategy and Board Reporting Lead financial preparation for future fundraising: data room setup, modeling, and due diligence responses. Prepare board materials, including financial statements, KPIs, operational commentary, and narrative. Drive Operational Efficiency Oversee cash management, runway planning, and capital allocation.

Role OverviewJoin Topline Pro as a Business Development Representative (BDR) and become a vital part of our dynamic sales team! As a BDR, you'll take charge of the entire sales cycle, engaging in prospecting, conducting discovery calls, delivering compelling demos, and successfully closing deals. This position is designed to cultivate your sales expertise through a structured coaching framework, comprehensive playbooks, and robust hands-on support. You'll acquire the skills necessary to effectively manage a fast-paced sales pipeline, forge meaningful connections with small business owners, and confidently secure new business opportunities. Your success will be measured by your follow-up diligence, pipeline management skills, and your ability to integrate feedback swiftly. If you bring a positive attitude, tenacity, and a willingness to learn within a collaborative, high-energy office environment, you will truly thrive in this role. Key ResponsibilitiesInitiate outbound prospecting efforts through calls, emails, and other outreach methods to effectively build and manage your sales pipeline.Conduct discovery conversations, present demos, and expertly guide prospects through the complete sales process with the support of coaching.Efficiently manage a rapidly evolving pipeline with meticulous follow-up and attention to detail in our CRM system.Utilize feedback from training sessions, role plays, and coaching to continuously enhance your sales techniques.Work closely with your sales cohort and leadership to exchange insights, refine messaging, and contribute positively to team culture.Act as a professional ambassador for Topline Pro, establishing trust with small business owners through enthusiasm and integrity. Ideal Candidate ProfilePassionate about building a career in sales with a desire to manage the full sales cycle from prospecting to closing.Receptive to constructive feedback, quick to implement changes, and able to demonstrate measurable progress.Adept at learning new technologies and can provide examples of using tools (including AI) to enhance productivity.Strong verbal and written communication skills, with a genuine interest in connecting with home service professionals in a friendly and professional manner.Well-organized and diligent in maintaining an updated pipeline, managing follow-ups, and handling multiple conversations simultaneously.Thrives in a high-volume outreach environment, remaining persistent and positive.Team-oriented and collaborative, enhancing a positive workplace culture and celebrating collective achievements.

Role SummaryAs the Onboarding Team Lead at Topline-Pro, you will play a pivotal role in enhancing our customer journey by ensuring a seamless transition from sales to value. This highly visible position acts as a bridge between our Sales and Customer Success teams, focusing on expediting customer setup, service enrollment, and achieving operational excellence in onboarding.In this leadership role, you will guide a dedicated team within a structured, metrics-driven environment. Your primary responsibilities will include managing enrollment conversions, tracking onboarding efficiency, and fostering early customer success. The objective is straightforward: get customers live swiftly, set clear expectations, and build momentum from the very first day.To establish operational credibility, your initial three months will involve hands-on involvement as an individual contributor. You will execute enrollments, directly engage with customers, and gain firsthand knowledge of our systems and integrations before fully transitioning into your leadership role.

Role OverviewJoin our dynamic team at Topline-Pro as a Customer Success Manager, where you'll be the go-to advisor for our small business clients. This entry-level position involves engaging with business owners throughout the day via calls, assisting them in adopting our innovative tools, addressing their challenges, and fostering business growth. You will cultivate relationships, minimize churn, and help customers recognize the true value of our platform—all while honing your skills in an energetic startup setting. Key ResponsibilitiesConduct at least 30 customer calls daily, focusing on training, proactive outreach, and retention efforts.Establish strong, trust-based connections with small business owners, referred to as our 'pros'.Support customers in utilizing tools such as websites, SEO, advertisements, and AI features, ensuring accessibility and simplicity.Enhance retention by reducing churn, recovering inactive accounts, and offering innovative solutions.Effectively manage various tasks and priorities in a fast-paced and evolving environment.Gather customer feedback and relay it to product, engineering, and support teams for continuous improvement. Desired QualificationsAt least 1 year of relevant experience in a customer-focused role with coaching responsibilities.Exceptional verbal communication skills, with confidence in handling customer calls.Technologically savvy and quick to learn new platforms.Patient and empathetic when assisting customers who may lack technical expertise.Strong organizational and time management abilities.Possess a growth mindset: receptive to feedback, eager to enhance skills, and adaptable in a startup atmosphere. Personal AttributesA natural relationship builder who enjoys engaging with people regularly.Thrives in high-energy, rapidly changing settings.Comfortable with established protocols but proactive in seeking clarification when needed.Capable of handling straightforward tasks independently while seeking assistance for more complex issues.Eager to develop skills, learn from seasoned colleagues, and make a significant impact early in your career.

Role OverviewTopline Pro is seeking an experienced Customer Success Team Lead to revolutionize our customer experience approach. This is a remarkable chance to assume a dual role as both a leader and a contributor, directing a dedicated team in a dynamic, call-driven atmosphere while ensuring that each customer interaction is consultative, strategic, and impactful.This position diverges from traditional enterprise customer success; our focus is on small business owners, necessitating frequent engagement, advice-driven interactions, and execution-focused strategies. Success in this position entails cultivating a team adept at prioritizing efficiently, responding swiftly, and achieving significant results in retention and growth metrics.Your initial three months will be immersive, functioning as a Customer Success Manager to manage your own portfolio of clients, gaining in-depth product knowledge, and mastering our operational model before transitioning into full team leadership.If you are data-oriented, thrive in fast-paced settings, and aspire to make a tangible impact on customer retention and expansion, this position places you at the forefront of crafting an extraordinary and sustainable customer journey.

Role OverviewJoin Topline Pro, where we are dedicated to building a team of customer-oriented problem solvers committed to empowering others to thrive. As a Customer Success Associate, you will be at the forefront of enhancing the customer experience, addressing inquiries, resolving challenges, and providing support wherever necessary. This position is ideal for those who enjoy engaging with people, have a keen interest in technology, and wish to establish a robust foundation for a career in the go-to-market sector. You will collaborate across various teams, cultivate diverse skills, and play a pivotal role in ensuring a remarkable experience for every Topline Pro customer. Key ResponsibilitiesServe as the initial contact point for customers, responding to calls, texts, and emails with empathy, clarity, and a sense of urgency.Troubleshoot customer inquiries and guide them through solutions, ensuring each interaction instills confidence and support.Adapt and collaborate with various teams, from customer support to onboarding, stepping in where assistance is most needed.Utilize tools like Asana and Google Workspace to manage tasks and maintain effective communication and workflows.Quickly learn new technologies and contribute to the improvement of internal processes as the company grows.Work alongside Customer Success Managers and onboarding specialists to ensure seamless customer experiences.Play a vital role in sustaining positive customer sentiment through prompt and effective communication. Desired QualificationsOutstanding written and verbal communication skills; ability to simplify complex concepts.Genuine enthusiasm for assisting others and delivering exceptional customer experiences.Excellent organizational and time management skills; capable of managing multiple priorities seamlessly.A growth mindset, open to feedback and passionate about personal development.Comfortable working with diverse teams and systems; adaptable and tech-savvy.Fluency in Spanish is a plus.Bonus: prior experience in customer-facing roles such as retail, teaching, performing arts, or hospitality. About YouEager to start or advance your career in a customer-facing role within the tech industry.

Join Topline Pro as a Senior Product Manager, where you will lead innovative product initiatives that drive our company's growth and success. You will collaborate with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with customer needs and market trends. Your leadership will significantly impact product development and delivery, making this a key role within our organization.

About the Role Topline Pro is hiring a Senior Product Manager in Brooklyn, NY. This role shapes product strategy and guides new launches from concept through delivery. The Senior Product Manager works closely with cross-functional teams and stakeholders to define product vision and align on goals that support business growth. What You Will Do Lead cross-functional teams through all stages of product development Define and communicate product vision and strategy Collaborate with stakeholders to set priorities and ensure successful launches

Topline Pro is looking for a Content Marketing Specialist to help shape the company’s voice and strengthen its brand in Brooklyn, NY. This role centers on developing content strategies and producing materials that connect with the intended audience. Role overview The Content Marketing Specialist will work with teams across the company to produce a range of marketing assets. Responsibilities include creating blog posts, social media updates, and other written materials that support business goals. The position calls for someone who can bring creative ideas to the table and turn them into effective campaigns. Collaboration and impact Collaboration is key in this role. The specialist will partner with colleagues from different departments to ensure content aligns with broader marketing and brand objectives. Regular use of analytics will help guide decisions and refine content for better results. What you will do Develop and execute content strategies tailored to the company’s audience Create marketing materials, blog posts, and social media content Work with cross-functional teams to align messaging Use analytics to track and improve content performance

Role Overview Topline-Pro is looking for a Sales Enablement Manager to strengthen the sales team’s impact from our Brooklyn office. This role centers on building and executing strategies, training, and tools that help sales representatives reach their targets and contribute to revenue growth. Key Responsibilities Design and roll out sales strategies that align with business goals Create and deliver training programs for the sales team Develop tools and resources that support sales effectiveness Work closely with sales leadership, marketing, and product teams to ensure alignment and knowledge sharing Collaboration and Impact This position works across departments to make sure sales representatives have the information and resources they need. The Sales Enablement Manager’s efforts help improve market position and customer satisfaction.

Topline Pro seeks a Business Development Representative to join its June Cohort in Brooklyn, NY. This position centers on connecting with potential clients and playing a key part in the company’s growth. Key responsibilities Engage with prospective clients and introduce Topline Pro’s services Build and nurture relationships to encourage long-term business growth Support the team’s efforts to deliver quality service Location This role is based in Brooklyn, NY.

Join Our Team as a Senior Product DesignerAt Whop, we are revolutionizing the world of financial technology with a mission to empower individuals and businesses to achieve sustainable income. We envision a vast internet marketplace where users can seamlessly create, connect, and transact on a unified platform. With over $3 billion in annual payouts across 144 countries, our growth trajectory continues to soar, with transaction volumes increasing by approximately 25% month over month.Having secured substantial investments from leading investors, including Insight, Bain Capital Ventures, and Tether, we are backed by a team of passionate entrepreneurs, many of whom have launched their own businesses. Our product leadership team brings expertise from renowned organizations like Meta and Robinhood.We are not just building a company; we are crafting the future of social commerce, where every business fosters a community that directly interacts with its customers. We seek a Senior Product Designer who is driven by a passion for clean and innovative design, thrives in a fast-paced environment, and is eager to make a significant impact.

Role overview This Product Designer position at Rent the Runway centers on shaping how customers interact with the company’s fashion rental platform. Based at the Brooklyn headquarters, the role calls for a balance of creative thinking and practical design to improve the user journey. What you will do Design user experiences that make renting clothing straightforward and enjoyable Create solutions that respond to both customer needs and business objectives Support Rent the Runway’s goal of making fashion more accessible and empowering women Location This role is located onsite at Rent the Runway’s headquarters in Brooklyn, NY.

About Us:At hush, we are a collective of proactive, respectful, communicative, candid, diverse, equitable, and curious leaders passionate about creating innovative spaces. Our team comprises world-class experience designers, technologists, and strategic thinkers dedicated to developing transformative design projects for adventurous Fortune 500 companies and renowned organizations worldwide. Your Profile:You possess a spatial mindset complemented by an artistic sensibility. You recognize that architecture transcends mere structures; it encapsulates the emotions, movements, and meanings individuals derive from their surroundings. Whether crafting a human-scale installation or conceptualizing a master plan, you fluidly navigate various scales. You are driven by concepts, possess a keen aesthetic sense, and prioritize the emotional ambiance of space over technical construction details. Your portfolio showcases a diverse creative range, a strong personal perspective, and an eagerness to redefine the possibilities of the built environment.Role Overview:As an Architectural Designer at hush, you will infuse art, culture, and human experiences into your design sensibility. You will be the creative catalyst for shaping the visual and emotional essence of our spaces—translating brand narratives and human stories into spatial and experiential expressions. Your role will involve collaborating with a diverse team of designers, technologists, and strategists to ensure that every environment we craft leaves a profound impact.Focus: 80% hands-on execution; 20% learning and conceptualizationKey Responsibilities:Contribute to the development of spatial concepts, from broad ideas to intricate aesthetic details that define a project’s identity.Generate mood boards, visual narratives, and inspiration frameworks to guide the creative direction of various spaces.Design the experiential journey within a space—analyzing how people enter, navigate, pause, and emotionally connect with the environment.Collaborate with designers, technologists, and fabricators to bring conceptual visions to fruition.Assist in pitch development through compelling visual storytelling and spatial analysis.Effectively communicate design ideas in both visual and verbal formats.Actively seek feedback and embrace constructive criticism. Intentionally iterate and evolve ideas while preserving their core essence.Evaluation:Bi-annual meetings to assess progress in core responsibilities and personal development.

About UsAt hush, we are a dynamic collective of proactive, respectful, and inclusive leaders dedicated to pushing the boundaries of design. Our team comprises world-class experience designers, technologists, and strategic thinkers united to craft groundbreaking design solutions for adventurous and industry-shaping enterprises.Your ProfileYou are driven by a passion for facilitating the efficient flow of projects in a leading design firm. Your insight allows you to identify and respond to project needs swiftly, contributing to innovative and daring initiatives for some of the world's most forward-thinking companies.Role HighlightsAs a Production Intern, you will play a pivotal role in ensuring our production studio operates smoothly. This position requires on-site work in our studio up to five days a week, where you will handle the receiving, shipping, and organization of equipment and supplies. You'll ensure that the team is well-informed about their weekly assignments and support Project Managers in various tasks.Your responsibilities will also include onboarding freelancers, coordinating travel and accommodations, and assisting in scheduling kickoff meetings and project reviews. You'll track budgets, manage inventory of office supplies, and perform clerical tasks to keep the team aligned and on schedule. This internship serves as a stepping stone toward a role as a Production Coordinator and, ultimately, Project Management positions.

Role OverviewAs the Onboarding Team Lead, you play a pivotal role in the customer experience, guiding clients through the essential transition from purchase to value realization. Positioned at the intersection of Sales and Customer Success, your team is charged with ensuring new clients are efficiently set up, enrolled in our services, and transitioned to a live state swiftly and reliably. Our focus on execution, speed, quality, and early retention is paramount.This leadership position offers high visibility and operational focus. You will manage a small, impactful team working within a repeatable, metrics-driven framework. You will be responsible for enrollment conversion rates, onboarding throughput, and initial customer success. Our objective is clear: accelerate the onboarding process, set explicit expectations, and build momentum from the very first day.To establish operational credibility and gain in-depth understanding, your first three months will involve direct contribution as an individual contributor. You will execute actual enrollments, engage with customers directly, and familiarize yourself with our systems, integrations, and any potential friction points before transitioning fully into your leadership role.

Position: Architectural Design InternIntern LevelSupervisor: Senior DesignerAbout Us:At hush, we are a dynamic team of innovative leaders who value proactivity, respect, communication, candor, diversity, equity, and curiosity. Our experts in experience design, technology, and strategic thinking collaborate to create exceptional global design projects for pioneering Fortune 500 companies and influential organizations.Your Profile:You are an enthusiastic team player who listens actively, learns swiftly, and collaborates effectively during project phases. With a strong design acumen and a passion for problem-solving, you possess a solid understanding of traditional design principles. Your motivation and hands-on approach, combined with a genuine love for architecture and technology, make you a perfect fit. You have experience in concept development and a strong desire to learn and grow.Internship Overview:As a Design Intern at hush, you will engage with various stages of the production process. Excellent communication skills are essential, as you will work closely with team members across different disciplines. Your ability to articulate your design vision and embrace constructive feedback will be vital. A diverse portfolio showcasing your work will be a significant asset.Performance Evaluation:We hold monthly meetings to assess progress in your core responsibilities as well as your professional and personal goals. Each intern is paired with a mentor dedicated to helping refine your objectives, develop strategies to achieve them, monitor your progress, and ensure that your internship experience is enriching.Qualifications:• Proficient in Rhino, Adobe Creative Suite, and skilled in quick hand sketching.• Additional skills in modeling, rendering, or programming are advantageous.• An architectural education is preferred but not mandatory.• Strong time management and communication skills, with the ability to take direction effectively.• Must be legally eligible to work in the U.S. and available for the entire duration of the internship.• Willingness to work in our Brooklyn, NY studio according to our hybrid work policy.

About Us:At hush, we pride ourselves on being a collective of innovative, respectful, and communicative professionals. Our diverse team, which embodies equity and curiosity, is committed to delivering exceptional design solutions. We specialize in transforming visionary concepts into reality for dynamic Fortune 500 companies and pioneering organizations across the globe.

Position: Freelance Motion DesignerLevel: Mid-LevelReports to: Art Director/Design DirectorAbout Us:At hush, we are a dynamic collective of proactive, respectful, and communicative leaders committed to excellence. Our team comprises world-renowned experience designers, innovative technologists, and strategic thinkers dedicated to crafting transformative global design solutions for pioneering Fortune 500 companies.Your Profile:You possess a strategic mindset that embraces creativity and problem-solving while facing complex challenges. With a proven track record of high performance, you are driven by a desire to excel and continuously improve. Your genuine passion for creativity, technology, and design fuels your enthusiasm for producing exceptional work.Role Summary:As a Motion Designer at hush, you will adeptly manage multiple projects at varying stages of production or pitching, adapting to the project's scale and requirements. You will maintain open communication with your colleagues and apply strong organizational skills to help articulate visions that guide team progress. Your impressive portfolio demonstrates your versatility across different mediums and interests.Focus Areas: 80% creation and execution; 20% learning and ideation.Key Responsibilities:• Collaborate and inspire teammates while actively seeking knowledge.• Partner with design, production, and technology teams to meet project objectives.• Cultivate trust among team members through effective communication and empathy.• Seek inspiration and assist in developing creative concepts with the broader team.• Refine presentation materials and project specifics.• Engage in design discussions and welcome constructive feedback. Adapt quickly as needed.Evaluation Method: Semi-annual reviews assessing progress on core responsibilities and personal growth goals.Qualifications:• 3-5+ years of design experience within a fast-paced design agency or corporate environment.• Bachelor’s degree or equivalent experience in design and related fields.• Exceptional organizational, presentation, and communication skills.• Proficiency in 2D & 3D design software, animation, and interface design.