Desktop Support Engineer

The Telecommunications Associate (Voice) exam is currently open for application, with a deadline of March 24, 2026.The Office of Technology and Innovation (OTI) harnesses the power of technology to foster opportunities, enhance public safety, and streamline government operations across New York City. Our initiatives span from providing affordable broadband access to safeguarding against cybersecurity threats, and creating digital government services. At OTI, we are committed to improving the lives of New Yorkers in the 21st century. Watch our welcome video to see our initiatives in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov for more information.Joining OTI means you will enjoy excellent benefits and the opportunity to contribute to impactful projects that benefit millions. Collaborate with enthusiastic professionals and work with cutting-edge technology to make a difference.The Desktop Support Engineer plays a vital role within the Desktop Support Unit, delivering desktop services for OTI and various client-supported agencies. Key responsibilities include:- Providing consistent hands-on and remote support for hardware and user issues at OTI and supported locations;- Acting as the primary contact for all IT concerns from executive users and clients, which involves installing, diagnosing, repairing, maintaining, and upgrading hardware (including PCs, terminals, printers, and scanners) to ensure optimal workstation performance;- Imaging desktop computers and utilizing current tools and deployment methods to update Windows 11 workstations;- Ensuring support for Internet access, Enterprise Email/Calendaring, and Outlook Client compatibility while maintaining user data file services;- Updating and modifying standard Windows 11 images and task sequences in automation tools to keep them current;- Leading special projects, utilizing strong decision-making skills to prioritize incidents effectively;- Enhancing OTI's Windows desktop security posture;- Collaborating with OTI's Information Security and Cyber teams on vulnerability management;- Working closely with Desktop Engineering and Automation Engineering to devise new patching procedures and security tool sets in accordance with OTI ITSecOps and NYC Cyber Command policies;- Crafting desktop security procedures and zero-day response plans;- Managing service delivery performance via SLAs and other key metrics;- Planning, testing, and supervising the rollout of new operating systems, commercial software, and hardware;- Documenting standardized user processes and creating instructional materials.- Engaging in special projects and initiatives as assigned.

Join the Family Justice Center as a Desktop Support Technician, where you will play a crucial role in providing technical assistance and support to our staff. Your responsibilities will include troubleshooting hardware and software issues, performing installations, and ensuring that all desktop systems are running smoothly. This position is ideal for someone who is passionate about technology and committed to improving the efficiency of our operations.

Join Nagarro as an Associate Engineer in Technical Support where you will be an essential part of our engineering team. Your primary responsibility will be to provide technical support, ensuring our clients receive exceptional service and solutions. This role is perfect for individuals looking to kickstart their careers in engineering and technology.

Role Overview The City of New York is hiring an Associate GIS Support Engineer in Brooklyn. This role supports the city's Geographic Information Systems (GIS) projects, which help shape urban planning and community services. What You Will Do Assist with maintaining and improving GIS applications used across city departments Provide technical support and troubleshooting for GIS users Help ensure city data is accurate and accessible for decision-making and service delivery Impact Work on projects that directly affect how New York City plans, serves, and responds to community needs. Your technical support helps teams across the city use GIS tools effectively.

As the Head of Customer Support at whop, you will lead our customer support team, ensuring exceptional service and support for our users. Your leadership will set the tone for our customer interactions, driving engagement and satisfaction. You will be responsible for developing and implementing support strategies, optimizing processes, and fostering a culture of excellence within the team.Join us in transforming customer support and making a real impact!

Role Overview The City of New York is hiring a GIS Support Engineer in Brooklyn. This position supports the city's use of geospatial data to improve urban planning and public services. The role centers on maintaining and supporting GIS applications and managing spatial data systems. What You Will Do Provide technical support for GIS applications used by city departments Assist with the management and organization of geospatial data Help maintain the accuracy and reliability of spatial data systems

Join amaehealth as a Peer Support Specialist, where you will play a crucial role in supporting individuals in their journey towards mental wellness. You will leverage your lived experiences to provide guidance, encouragement, and practical advice to those navigating similar challenges. This position is ideal for compassionate individuals who are dedicated to helping others thrive.

About the Role ADF Medical Services Inc. is hiring an Online Chat Support Agent to join our remote team based in Brooklyn, New York. This position focuses on supporting patients and clients through our digital chat platform. The right person brings strong writing skills, attention to detail, and a genuine interest in helping others. Main Responsibilities Respond quickly and clearly to patient and client questions using our online chat system. Share accurate information about medical services, scheduling, billing, and general support topics. Handle several chat conversations at once while staying professional and composed. Record each chat interaction thoroughly in our support and CRM tools. Direct unresolved or complex issues to the correct team or department. Maintain a warm, helpful, and professional tone in every conversation. Follow HIPAA guidelines and uphold strict patient confidentiality at all times. Benefits Competitive pay structure. Health, dental, and vision coverage for full-time team members. Paid time off and paid holidays. Flexible scheduling, with options for evening and weekend shifts. Room to grow and advance within ADF Medical Services.

At EnergyHub, we are committed to empowering utilities and their customers to foster a clean, distributed energy future. Our innovative platform transforms consumer products such as smart thermostats, electric vehicles, and batteries into virtual power plants, which contribute to grid stability and enhance the integration of solar and wind energy. We are currently seeking an enthusiastic Enrollment Support Specialist who will play a vital role in the success of our utility and consumer programs. As part of our growing team, you will facilitate the end-to-end enrollment process, including customer support, incentive processing, invoicing, and managing attrition while striving to enhance our existing enrollment procedures.

Join Our Passionate Team at VERG Brooklyn!Are you an enthusiastic recruiter with a passion for veterinary care? VERG Brooklyn is on the lookout for a Veterinary Recruiter for Support Staff to become an integral part of our vibrant team. We pride ourselves on creating a friendly and impactful workplace where you can thrive!As a frontrunner in 24/7 advanced emergency and specialty veterinary care, we are committed to providing state-of-the-art medical services across various specialties, all within a collaborative and compassionate environment. Here, you will work alongside board-certified specialists who share a dedication to treating pets with exceptional care and respect.Your Role:Strategic Sourcing:Leverage online job boards, social media, college directories, and industry networks to attract skilled veterinary assistants, technicians, and various roles.Create innovative sourcing strategies to maintain a pool of qualified candidates for both current and future job openings.Screening and Evaluation:Conduct initial phone or video screenings to evaluate candidates' qualifications, experience, and cultural fit.Coordinate and facilitate onsite interviews with the hospital team, collaborating with management and HR.Partner with the Talent Acquisition team to align candidates with roles that match their skills and career aspirations.Candidate Relationship Management:Foster strong relationships with candidates, guiding them through the recruitment process with transparency and care.Provide timely updates to candidates and hiring managers to ensure a smooth recruitment experience.Administrative Support:Post job openings on various external job boards and maintain listings outside of the ATS.Assist in preparing and presenting job offers promptly.Support hospital teams in navigating our Applicant Tracking System (ATS).

Join our team at Altronix Corporation as an Electronic Customer Support Specialist focused on Low Voltage Security Systems. You will play a key role in providing exceptional customer service and technical support to our clients, ensuring they receive the best experience with our innovative security solutions.

At Altana, we are redefining the landscape of global trade through our innovative AI-powered product network. Our mission is to empower governments and businesses, fostering a more resilient and secure global economy while ensuring seamless trade operations.The Opportunity at AltanaJoin our dynamic Engineering team, where you will be instrumental in developing platforms, APIs, services, workflows, and logical architectures that bring our vision to life. Our AI-driven platform is designed to handle vast amounts of data and serve a diverse array of clients. This complex system will challenge and expand your engineering skills in multiple dimensions. You will collaborate closely with our Data Scientists to analyze world-scale datasets, write scalable code that unveils unprecedented insights, and create APIs that fulfill our product vision.

Join our dynamic team at Socotec as a Senior Mechanical Engineer, where your expertise will drive innovation and excellence in mechanical design and analysis. You will be responsible for developing advanced engineering solutions, collaborating with cross-functional teams, and ensuring project deliverables meet the highest standards of quality and performance.

About WhopWhop is an innovative financial technology company dedicated to establishing sustainable income opportunities globally. Our vision is to develop the world’s largest online marketplace where individuals can create, connect, and transact seamlessly on a unified platform. With Whop, both individuals and businesses can accept payments, launch new ventures, and engage with a diverse network.Currently, Whop processes over $3 billion in annual payouts across 144 countries, experiencing remarkable growth with a gross transaction volume increase of approximately 25% month-over-month.We have successfully attracted significant investment from prestigious institutional investors, including Insight, Bain Capital Ventures, A*, and Peter Thiel, alongside a recent strategic investment from Tether, the world’s leading stablecoin issuer.Our team consists of passionate young entrepreneurs who have a strong digital background, with over 75% having previously built businesses, including 53 former founders and 30 who have scaled their ventures beyond $1 million in revenue. Our product leadership team includes experts from renowned companies like Meta and Robinhood.For additional information, please visit whop.com.About the RoleWhop is on the lookout for our inaugural dedicated Security Lead Engineer. Collaborating closely with our CTO, you will enhance the security posture of our team.This pivotal role entails taking ownership of all security outcomes, including infrastructure, compliance, external programs, and internal security measures. You will be responsible for executing security initiatives and establishing high standards for our security practices. We seek a candidate with a strong technical background, ideally someone who began their career as a backend/infrastructure engineer and transitioned into a security-focused role, taking charge of security in a startup environment.As we are mid-way through achieving SOC2 compliance, you will inherit existing vendor relationships and ensure their effectiveness while collaborating with every internal team to drive execution. You will work closely with the CTO, the head of legal, the chief of staff, and the head of operations.This role is hands-on, and we are looking for a technical individual contributor capable of independently building security programs from the ground up.Responsibilities Include:Leading SOC2 and data privacy compliance efforts (audits, GDPR, CCPA)Overseeing infrastructure security (AWS, Vercel, Cloudflare, PlanetScale - managing secrets, access controls, and monitoring)Managing security incident response (detection, triage, remediation, and post-mortem analysis)Directing external security programs (bug bounties, penetration tests, and threat monitoring)Enhancing internal security measures (IT vendor management, device security, office security, and training)

Join the City of New York as a Collaboration Engineer, where you will play a pivotal role in enhancing communication and teamwork across various departments. This full-time position is ideal for individuals passionate about leveraging technology to foster collaboration and improve workflows.

Cresilon® is a pioneering biotechnology firm located in Brooklyn, New York. We specialize in the development, manufacturing, and marketing of innovative hemostatic medical devices, leveraging our proprietary hydrogel technology. Our groundbreaking, plant-based solutions have transformed the way traumatic and surgical bleeds are managed, achieving swift hemostasis without the necessity for prolonged manual pressure. Our diverse product lines cater to veterinary, human trauma, and surgical applications, embodying our mission to save lives. Discover more about us at www.cresilon.com.Job Overview:We are seeking an experienced Senior Process Engineer or Process Engineer II to join our manufacturing team. This position is critical in spearheading the development and optimization of manufacturing processes for our medical device products. You will collaborate with cross-functional teams—Quality, R&D, Regulatory, and Production—to ensure that our manufacturing processes adhere to the highest standards of quality, compliance, and performance. Your role will involve hands-on engagement with the production team, training operators on new processes, troubleshooting equipment issues, and executing qualifications and validations.This is a full-time, on-site role based in Brooklyn, New York, in a dynamic and collaborative environment that demands creativity and focused execution to enhance production efficiency and establish robust manufacturing processes.Key Responsibilities:Design, develop, and optimize manufacturing processes for both new and existing medical devices.Lead process development for new product introductions (NPI), guiding projects from concept through validation and launch.Refine manufacturing processes to minimize variability, enhance yield, improve cycle times, and lower costs.Assess and implement automation technologies to boost process consistency and throughput.Collaborate with external vendors and suppliers to specify equipment and troubleshoot product issues.Analyze production data to uncover trends, root causes, and opportunities for increased efficiency.Maintain and update validation documentation as part of lifecycle management.Ensure compliance with regulatory requirements and internal quality standards.Lead investigations into root causes (CAPA, NCRs, SCARs) and implement corrective actions.Create process documentation, including standard operating procedures (SOPs), work instructions, pFMEAs, and equipment qualifications.Partner with R&D during the design transfer phase to ensure manufacturability.

Join our innovative team as a Backend Software Engineer and help us redefine the future of talent acquisition. At Lever, we are committed to building cutting-edge hiring software that empowers organizations like Netflix, Shopify, and Spotify to attract and retain top talent. As we continue to evolve and enhance our platform, we seek passionate individuals who thrive in a collaborative, people-first culture.While this posting serves as a test job for Lever's environment, we invite you to explore our actual openings and consider joining our award-winning team.

About Williamsburg Charter High School Williamsburg Charter High School (WCHS) has served Brooklyn since 2004 as the first Chancellor-authorized charter high school in New York City. For over twenty years, the school has worked to bring together students, families, educators, and the local community. The goal: prepare young people with the knowledge and skills they need to thrive in a changing world. WCHS offers a liberal arts curriculum that covers language, literature, writing, science, history, mathematics, the arts, technology, and career and technical education (CTE). Students build critical thinking, communication, and research abilities. The school values fairness, justice, respect, and compassion, and encourages every student to reach their highest potential. Role Overview: Coordinator of Special Needs and Academic Support The Coordinator of Special Needs and Academic Support (SNAS Coordinator) plays a key role in supporting students with diverse learning needs at WCHS. Certification Requirement Must hold New York State (NYS) Certification Location Brooklyn, New York, United States

About Propel At Propel, our mission is to develop innovative technology that enhances the social safety net. We are a dedicated team of around 100 passionate individuals, known as Propellers, who envision a future where every American has access to the tools and resources needed to succeed. The Opportunity Are you a skilled Platform Engineer eager to drive significant contributions within a mission-focused organization? Do you relish the challenge of designing software that influences an entire engineering community? If you thrive in autonomous startup environments, we want to hear from you! We are seeking a proactive Senior Platform Engineer to join our Developer Enablement Team within the engineering division at Propel. This position plays a crucial role in empowering fellow engineers by enhancing our cloud-native platforms, which facilitate the development and delivery of Propel's technology. These platforms are instrumental for various products and applications, including those that interact with government programs, highlight savings opportunities, enroll users in healthcare plans, and support internal tools and architecture. Your primary focus will be on managing fault-tolerant applications using Kubernetes and AWS while addressing organization-wide engineering challenges. We are looking for a creative problem-solver excited to experiment with enhancements to the developer experience at Propel. In this role, you will design new features for our cloud platform, support a diverse range of production applications, resolve technical debt, and mentor other engineers. What We Offer: A collaborative, humble, and motivated engineering culture. Ongoing knowledge sharing through project demos, Lunch & Learn sessions, and comprehensive documentation. A people-first management approach that values engineers' input, supports career growth, and provides opportunities for technical advancement tailored to your interests. Meaningful work aligned with a strong, shared mission. A remote-first work environment: while our headquarters is in Brooklyn, we provide a co-working monthly stipend for employees located outside of NYC. We welcome applications from candidates in states where we have established entities, including California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington. Equitable and competitive salaries; we believe in fair compensation for all. Our salary ranges are based on data from numerous NYC startups at a similar stage, and pay is not determined by location. The salary range for this position is $170,000 to $240,000.

About Whop:Whop is an innovative financial technology firm dedicated to empowering individuals and businesses with the tools to achieve sustainable income. Our goal is to build the world’s largest online marketplace, enabling seamless creation, connection, and transactions all in one platform. Currently, we facilitate over $3 billion in annual payouts across 144 countries, with our gross transaction volume growing approximately 25% month over month.Backed by significant investment from top-tier institutional investors including Insight, Bain Capital Ventures, and Peter Thiel, Whop continues to expand its influence in the fintech space, highlighted by a recent strategic investment from Tether, the largest stablecoin provider globally.Our team is a dynamic group of young entrepreneurs, with over 75% having launched their own businesses prior to joining Whop. Our product leaders hail from esteemed companies like Meta and Robinhood, fostering an environment rich in innovation and ambition.For more details, visit whop.com.