Onboarding Team Lead at Topline-Pro | Brooklyn, New York

Role SummaryAs the Onboarding Team Lead at Topline-Pro, you will play a pivotal role in enhancing our customer journey by ensuring a seamless transition from sales to value. This highly visible position acts as a bridge between our Sales and Customer Success teams, focusing on expediting customer setup, service enrollment, and achieving operational excellence in onboarding.In this leadership role, you will guide a dedicated team within a structured, metrics-driven environment. Your primary responsibilities will include managing enrollment conversions, tracking onboarding efficiency, and fostering early customer success. The objective is straightforward: get customers live swiftly, set clear expectations, and build momentum from the very first day.To establish operational credibility, your initial three months will involve hands-on involvement as an individual contributor. You will execute enrollments, directly engage with customers, and gain firsthand knowledge of our systems and integrations before fully transitioning into your leadership role.

Role OverviewJoin our dynamic team at Topline-Pro as a Customer Success Manager, where you'll be the go-to advisor for our small business clients. This entry-level position involves engaging with business owners throughout the day via calls, assisting them in adopting our innovative tools, addressing their challenges, and fostering business growth. You will cultivate relationships, minimize churn, and help customers recognize the true value of our platform—all while honing your skills in an energetic startup setting. Key ResponsibilitiesConduct at least 30 customer calls daily, focusing on training, proactive outreach, and retention efforts.Establish strong, trust-based connections with small business owners, referred to as our 'pros'.Support customers in utilizing tools such as websites, SEO, advertisements, and AI features, ensuring accessibility and simplicity.Enhance retention by reducing churn, recovering inactive accounts, and offering innovative solutions.Effectively manage various tasks and priorities in a fast-paced and evolving environment.Gather customer feedback and relay it to product, engineering, and support teams for continuous improvement. Desired QualificationsAt least 1 year of relevant experience in a customer-focused role with coaching responsibilities.Exceptional verbal communication skills, with confidence in handling customer calls.Technologically savvy and quick to learn new platforms.Patient and empathetic when assisting customers who may lack technical expertise.Strong organizational and time management abilities.Possess a growth mindset: receptive to feedback, eager to enhance skills, and adaptable in a startup atmosphere. Personal AttributesA natural relationship builder who enjoys engaging with people regularly.Thrives in high-energy, rapidly changing settings.Comfortable with established protocols but proactive in seeking clarification when needed.Capable of handling straightforward tasks independently while seeking assistance for more complex issues.Eager to develop skills, learn from seasoned colleagues, and make a significant impact early in your career.

Role OverviewTopline Pro is seeking an experienced Customer Success Team Lead to revolutionize our customer experience approach. This is a remarkable chance to assume a dual role as both a leader and a contributor, directing a dedicated team in a dynamic, call-driven atmosphere while ensuring that each customer interaction is consultative, strategic, and impactful.This position diverges from traditional enterprise customer success; our focus is on small business owners, necessitating frequent engagement, advice-driven interactions, and execution-focused strategies. Success in this position entails cultivating a team adept at prioritizing efficiently, responding swiftly, and achieving significant results in retention and growth metrics.Your initial three months will be immersive, functioning as a Customer Success Manager to manage your own portfolio of clients, gaining in-depth product knowledge, and mastering our operational model before transitioning into full team leadership.If you are data-oriented, thrive in fast-paced settings, and aspire to make a tangible impact on customer retention and expansion, this position places you at the forefront of crafting an extraordinary and sustainable customer journey.

Join Our Vision at Topline ProAt Topline Pro, we are pioneering an AI-driven platform tailored for service businesses. Our mission is to empower service professionals—such as roofers, landscapers, painters, and cleaners—to swiftly secure direct business opportunities. With our innovative generative AI tools, users can establish a digital storefront in minutes, enhancing visibility and building trust to drive repeat bookings.Founded by industry visionaries Nick Ornitz (CEO) and Shannon Kay (COO), our dynamic team of over 70 talented individuals is poised for significant growth as we expand our reach to serve even more local businesses in 2025. Recognized as one of the top 50 tech companies supporting SMBs in both 2023 and 2024, we are proud of our achievements and the impact we have on our clients.Backed by Y Combinator and well-funded, we possess a strong financial foundation and a clear path to scalability. By joining our team now, you will be instrumental in shaping our future at this pivotal moment of growth.We are actively seeking a passionate Lead Product Designer to join our product team in our Brooklyn, NY office. Role OverviewAs the Lead Product Designer at Topline Pro, you will play a crucial role in showcasing the value of our products to service professionals and ensuring they remain engaged with our platform. Your focus will be on enhancing the user acquisition and retention experience.You will immerse yourself in product design, creating exceptional experiences that foster user adoption, instill trust, and promote long-term retention. Whether it's assisting new service professionals in discovering Topline Pro, designing compelling tools to boost conversion, or re-engaging users with the right solutions, your work will be driven by a focus on impactful outcomes.Collaboration will be key as you work alongside product managers, engineers, marketing leads, and fellow designers to craft meaningful user journeys across both mobile and web platforms. We seek a candidate with a strong grounding in interaction design, adept in systems thinking, and capable of developing comprehensive solutions within complex product environments. ResponsibilitiesDesign user experiences that enable service professionals to discover and thrive within Topline Pro's ecosystem.Collaborate with cross-functional teams to define strategic direction, shape product roadmaps, and create end-to-end flows that enhance user adoption and retention.Utilize your design expertise, curiosity, and customer insights to simplify complex processes and guide users to realize value.Strike a balance between rapid iterations and high-quality outputs, ensuring the delivery of impactful design solutions.

Topline Pro is hiring its first Head of Finance to establish and lead the finance function during a key growth phase after Series B funding. This Brooklyn-based role reports directly to the CEO and will shape financial strategy and operations for a company focused on AI-driven products with strong revenue and unit economics. The Head of Finance will work closely with the CEO and other leaders, influencing capital strategy, building financial systems, and tracking essential metrics. This is a hands-on leadership role with broad organizational impact. Key Responsibilities Direct all aspects of finance, including FP&A, accounting, payroll, treasury, tax, and compliance, working with outsourced accounting partners as needed. Select and implement financial systems to support growth and reporting requirements. Manage the company’s financial model, annual budgeting, rolling forecasts, and scenario planning. Collaborate with the Data team to analyze SaaS and unit economics metrics. Work with go-to-market leaders on revenue forecasting, sales capacity planning, and compensation structure. Partner with the Product team on pricing, packaging, and unit economics. Oversee monthly and quarterly close processes, variance analysis, and operational reviews. Manage the financial performance of the embedded payments business, including modeling take rate, processor economics, attach rate, and contribution margin as payment volume grows. Develop reporting and risk management strategies to support secure growth in payments. Lead financial preparation for future fundraising, including data room setup, modeling, and due diligence responses. Prepare board materials with financial statements, KPIs, operational commentary, and narrative. Oversee cash management, runway planning, and capital allocation. Role Location This position is based in Brooklyn, NY.

Role OverviewJoin Topline Pro as a Business Development Representative (BDR) and become a vital part of our dynamic sales team! As a BDR, you'll take charge of the entire sales cycle, engaging in prospecting, conducting discovery calls, delivering compelling demos, and successfully closing deals. This position is designed to cultivate your sales expertise through a structured coaching framework, comprehensive playbooks, and robust hands-on support. You'll acquire the skills necessary to effectively manage a fast-paced sales pipeline, forge meaningful connections with small business owners, and confidently secure new business opportunities. Your success will be measured by your follow-up diligence, pipeline management skills, and your ability to integrate feedback swiftly. If you bring a positive attitude, tenacity, and a willingness to learn within a collaborative, high-energy office environment, you will truly thrive in this role. Key ResponsibilitiesInitiate outbound prospecting efforts through calls, emails, and other outreach methods to effectively build and manage your sales pipeline.Conduct discovery conversations, present demos, and expertly guide prospects through the complete sales process with the support of coaching.Efficiently manage a rapidly evolving pipeline with meticulous follow-up and attention to detail in our CRM system.Utilize feedback from training sessions, role plays, and coaching to continuously enhance your sales techniques.Work closely with your sales cohort and leadership to exchange insights, refine messaging, and contribute positively to team culture.Act as a professional ambassador for Topline Pro, establishing trust with small business owners through enthusiasm and integrity. Ideal Candidate ProfilePassionate about building a career in sales with a desire to manage the full sales cycle from prospecting to closing.Receptive to constructive feedback, quick to implement changes, and able to demonstrate measurable progress.Adept at learning new technologies and can provide examples of using tools (including AI) to enhance productivity.Strong verbal and written communication skills, with a genuine interest in connecting with home service professionals in a friendly and professional manner.Well-organized and diligent in maintaining an updated pipeline, managing follow-ups, and handling multiple conversations simultaneously.Thrives in a high-volume outreach environment, remaining persistent and positive.Team-oriented and collaborative, enhancing a positive workplace culture and celebrating collective achievements.

Role OverviewJoin Topline Pro, where we are dedicated to building a team of customer-oriented problem solvers committed to empowering others to thrive. As a Customer Success Associate, you will be at the forefront of enhancing the customer experience, addressing inquiries, resolving challenges, and providing support wherever necessary. This position is ideal for those who enjoy engaging with people, have a keen interest in technology, and wish to establish a robust foundation for a career in the go-to-market sector. You will collaborate across various teams, cultivate diverse skills, and play a pivotal role in ensuring a remarkable experience for every Topline Pro customer. Key ResponsibilitiesServe as the initial contact point for customers, responding to calls, texts, and emails with empathy, clarity, and a sense of urgency.Troubleshoot customer inquiries and guide them through solutions, ensuring each interaction instills confidence and support.Adapt and collaborate with various teams, from customer support to onboarding, stepping in where assistance is most needed.Utilize tools like Asana and Google Workspace to manage tasks and maintain effective communication and workflows.Quickly learn new technologies and contribute to the improvement of internal processes as the company grows.Work alongside Customer Success Managers and onboarding specialists to ensure seamless customer experiences.Play a vital role in sustaining positive customer sentiment through prompt and effective communication. Desired QualificationsOutstanding written and verbal communication skills; ability to simplify complex concepts.Genuine enthusiasm for assisting others and delivering exceptional customer experiences.Excellent organizational and time management skills; capable of managing multiple priorities seamlessly.A growth mindset, open to feedback and passionate about personal development.Comfortable working with diverse teams and systems; adaptable and tech-savvy.Fluency in Spanish is a plus.Bonus: prior experience in customer-facing roles such as retail, teaching, performing arts, or hospitality. About YouEager to start or advance your career in a customer-facing role within the tech industry.

Role OverviewAs the Onboarding Team Lead, you play a pivotal role in the customer experience, guiding clients through the essential transition from purchase to value realization. Positioned at the intersection of Sales and Customer Success, your team is charged with ensuring new clients are efficiently set up, enrolled in our services, and transitioned to a live state swiftly and reliably. Our focus on execution, speed, quality, and early retention is paramount.This leadership position offers high visibility and operational focus. You will manage a small, impactful team working within a repeatable, metrics-driven framework. You will be responsible for enrollment conversion rates, onboarding throughput, and initial customer success. Our objective is clear: accelerate the onboarding process, set explicit expectations, and build momentum from the very first day.To establish operational credibility and gain in-depth understanding, your first three months will involve direct contribution as an individual contributor. You will execute actual enrollments, engage with customers directly, and familiarize yourself with our systems, integrations, and any potential friction points before transitioning fully into your leadership role.

Topline Pro is looking for a Content Marketing Specialist to help shape the company’s voice and strengthen its brand in Brooklyn, NY. This role centers on developing content strategies and producing materials that connect with the intended audience. Role overview The Content Marketing Specialist will work with teams across the company to produce a range of marketing assets. Responsibilities include creating blog posts, social media updates, and other written materials that support business goals. The position calls for someone who can bring creative ideas to the table and turn them into effective campaigns. Collaboration and impact Collaboration is key in this role. The specialist will partner with colleagues from different departments to ensure content aligns with broader marketing and brand objectives. Regular use of analytics will help guide decisions and refine content for better results. What you will do Develop and execute content strategies tailored to the company’s audience Create marketing materials, blog posts, and social media content Work with cross-functional teams to align messaging Use analytics to track and improve content performance

Join Topline Pro as a Senior Product Manager, where you will lead innovative product initiatives that drive our company's growth and success. You will collaborate with cross-functional teams to define product vision, strategy, and roadmap, ensuring alignment with customer needs and market trends. Your leadership will significantly impact product development and delivery, making this a key role within our organization.

Role Overview Topline-Pro is looking for a Sales Enablement Manager to strengthen the sales team’s impact from our Brooklyn office. This role centers on building and executing strategies, training, and tools that help sales representatives reach their targets and contribute to revenue growth. Key Responsibilities Design and roll out sales strategies that align with business goals Create and deliver training programs for the sales team Develop tools and resources that support sales effectiveness Work closely with sales leadership, marketing, and product teams to ensure alignment and knowledge sharing Collaboration and Impact This position works across departments to make sure sales representatives have the information and resources they need. The Sales Enablement Manager’s efforts help improve market position and customer satisfaction.

About the Role Topline Pro is hiring a Senior Product Manager in Brooklyn, NY. This role shapes product strategy and guides new launches from concept through delivery. The Senior Product Manager works closely with cross-functional teams and stakeholders to define product vision and align on goals that support business growth. What You Will Do Lead cross-functional teams through all stages of product development Define and communicate product vision and strategy Collaborate with stakeholders to set priorities and ensure successful launches

Topline Pro seeks a Business Development Representative to join its June Cohort in Brooklyn, NY. This position centers on connecting with potential clients and playing a key part in the company’s growth. Key responsibilities Engage with prospective clients and introduce Topline Pro’s services Build and nurture relationships to encourage long-term business growth Support the team’s efforts to deliver quality service Location This role is based in Brooklyn, NY.

At Datavant, we are redefining the future of healthcare data collaboration. Our mission is to ensure that health data is secure, accessible, and actionable, providing vital data solutions for various stakeholders in the healthcare ecosystem, including providers, health plans, researchers, and life sciences companies. From processing individual patient requests for medical records to driving the AI revolution in healthcare, our dedicated team at Datavant is committed to connecting and utilizing data to enhance health outcomes.Your Responsibilities:Work Schedule: Monday–Friday, 8:30 AM–5:00 PM - Onsite in Brooklyn, NYEfficiently handle requests for patient health information while adhering to company and facility policies.Ensure confidentiality and security of all sensitive information.Maintain a solid understanding of company and facility software.Comply with the company's code of conduct and customer facility policies.

Join our innovative team as an Account Manager, where you'll play a pivotal role in fostering relationships with our clients and ensuring their success with our cutting-edge hiring software.Lever was established to address the critical challenge of attracting and retaining top talent. We are proud to serve industry leaders like Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify. Our commitment to innovative talent acquisition solutions has positioned us as trailblazers in our field. We take immense pride in our achievements, including being recognized as the #1 workplace in San Francisco and among the top workplaces across the U.S. Our team, known as “Leveroos,” is our greatest asset, and we are dedicated to nurturing a people-first culture.As an Account Manager, you will be responsible for managing client accounts, ensuring satisfaction, and driving engagement with our products. You will leverage your communication skills to build strong relationships and provide exceptional service.Required Skills: Strong interpersonal skills, experience in client management, and a passion for technology.

Join our dynamic team as a Customer Service Representative at ajmadison, where you will play a pivotal role in delivering exceptional service to both internal and external customers. Your expertise in our products and programs will empower you to provide timely and accurate information while collaborating effectively with your colleagues. We seek an enthusiastic, driven individual who thrives in a fast-paced environment and is ready to adapt to the ever-evolving demands of our business.Key Responsibilities:Respond promptly to customer inquiries via phone and online chats.Deliver outstanding service to enhance customer satisfaction and loyalty.Provide accurate updates on customer orders and product information.Process customer orders, changes, and returns in accordance with departmental policies.Collaborate with the accounting team to address any disputed credit items.Report service failures or customer issues to management for timely resolution.Work alongside product and sales teams to exceed customer expectations.Utilize troubleshooting tools to diagnose and resolve customer concerns.Escalate priority issues as necessary to ensure swift resolution.Document all customer interactions in compliance with standard operating procedures.Maintain an up-to-date understanding of company policies and procedures.

Join Our Team as a Bariatric Surgeon with National Wound Physician Group We prioritize clinical satisfaction, autonomy, and flexible work-life balance. Say goodbye to nights, on-call duties, and weekend responsibilities. Enhance Your Skills in Wound Management, guided by experienced, wound-certified physician trainers and Fellowship Directors. Leverage advanced clinical technologies and innovative wound care methods. • Our physicians deliver bedside wound care in over 3,200 facilities across 28 states.• We provide comprehensive wound management training and fellowship opportunities, equipping you with the knowledge for clinical excellence.• W2 physicians can expect an average earnings of $300,000 annually plus benefits for a 30-hour work week (Part-time options available).• Enjoy paid training. Practice Overview: • Full-time schedule: Monday - Friday (7 am - 4 pm) with part-time options available.• No on-call or weekend clinical duties.• Our physicians provide cutting-edge wound management in post-acute settings: Skilled Nursing Facilities and Long-Term Acute Care Hospitals.• Conduct weekly wound rounds at multiple locations.• Part-time roles require a minimum of 3 days per week; full-time roles span 4-5 days per week.• This position involves travel to facilities within a 40-60 mile radius.• Treat approximately 20-30 patients daily across 2-3 facilities.• Documentation is done in real-time using our proprietary wound-specific EMR during clinical rounds.

Join Our National Wound Physician Group as an Emergency Medicine Physician Enjoy clinical satisfaction, autonomy, and a healthy work-life balance. Experience no night shifts, no on-call duties, and no weekend responsibilities. Become a Wound Care Expert with hands-on training from highly qualified wound-certified physician trainers and Fellowship Directors. Utilize the latest clinical technologies and advanced wound care modalities. • Our physicians provide bedside wound care in over 3,200 facilities across 28 states.• Comprehensive physician-level wound management training and a fellowship are provided to ensure clinical excellence.• W2 physicians earn an average of $300,000 per year plus benefits for a 30-hour work week (Part-time opportunities are available).• Paid training is included. Practice Overview: • Full-time work: Monday - Friday (7 am - 4 pm), with part-time options available.• No call / No weekend clinical responsibilities.• Our physicians deliver modern wound management at the bedside in post-acute care settings: Skilled Nursing Facilities and Long-Term Acute Care Hospitals.• Physicians conduct weekly wound rounds at each facility.• Part-time roles require a minimum of 3 days per week; full-time roles are 4-5 days per week.• This is a mobile practice: physicians visit facilities within a 40-60 mile radius.• Physicians treat approximately 20-30 patients per day across 2-3 facilities.• Clinical documentation is performed at the point of care, in real-time, using our proprietary wound-specific EMR.• Paid training is provided during onboarding plus a 6-month wound care fellowship.

Join Our Team as a Geriatrician with Vohra in Brooklyn, NY Experience unparalleled clinical satisfaction, autonomy, and flexibility, all while enjoying a balanced work-life schedule. • Enjoy a schedule with no night shifts, no on-call duties, and no weekend clinical responsibilities. Become a Wound Management Expert by learning from distinguished, wound-certified physician trainers and Fellowship Directors. Leverage state-of-the-art clinical technologies and the most advanced wound care modalities available. • Our physicians deliver bedside wound care in over 3,200 facilities across 28 states.• We provide comprehensive physician-level wound management training and a fellowship program, equipping you with the knowledge and skills necessary for clinical excellence.• W2 physicians typically earn approximately $300,000 annually plus benefits for a 30-hour work week (Part-time opportunities available).• Paid training is provided. Practice Overview: • Full-time roles operate Monday to Friday (7 am - 4 pm), with part-time options available.• No on-call requirements or weekend clinical duties.• Our physicians provide modern wound management at the bedside in post-acute care settings, including Skilled Nursing Facilities and Long-Term Acute Care Hospitals.• Weekly wound rounds are conducted at each facility.• Part-time roles require a minimum of 3 days per week, while full-time positions demand 4-5 days per week.• This is a mobile practice, with physicians visiting facilities within a 40-60 mile radius.• Physicians typically visit 2-3 facilities daily, caring for approximately 20-30 patients each day.• Clinical documentation is performed in real-time at the point of care using our proprietary, wound-specific EMR system.• Comprehensive paid training is provided during onboarding, including a 6-month wound care fellowship.• W2 employment contract offered (No work visa sponsorship available).

At Tend, we redefine the dental experience by maintaining our commitment to excellence and innovation. As a Dentist at Tend, you will provide outstanding clinical care in a contemporary, thoughtfully designed studio. From your first day, you will have a full schedule, treating a diverse array of patients with a wide range of operative and cosmetic procedures, all while supported by a skilled clinical and operational team. This position allows you to choose between focusing on clinical excellence as an Associate Dentist or stepping into a leadership role as a Lead Dentist, where you will mentor team members, guide clinical practices, and enhance the overall performance of your studio. Our model is tailored for ambitious dentists eager to expand their clinical skills, tackle complex cases, and lead with confidence, all while reaping the rewards of their high performance. Join our collaborative and dynamic team that is committed to elevating the standards of dentistry while enjoying the journey.