Solutions Architect at Maven AGI | Boston

Role SummaryAs a Solutions Architect at Maven AGI, you will serve as the principal technical design authority, guiding both pre-sales and post-sales initiatives. You will be responsible for securing technical victories, developing production-ready reference architectures, conducting in-depth analyses, and overseeing security evaluations. Additionally, you will assist Forward Deployed Engineers in navigating the journey from proof of concept (POC) to final launch. This position is customer-facing and requires you to rapidly prototype solutions, validate findings with data, and translate complex systems for both technical and non-technical stakeholders.Key ResponsibilitiesOwn architecture and validation for complex projects, including grounding strategies, action frameworks, data contracts, identity management, observability, and service level agreements (SLAs).Design production-like POCs: Lead the definition of POCs for intricate client requirements, including establishing success criteria, evaluation methodologies, testing plans, and quality metrics, while collaborating with Product Management and Solutions Engineering partners.Hands-on prototyping: Create reference integrations using the Maven platform and resolve edge cases.Author reusable artifacts: Develop reference architectures, solution briefs, and demo baselines to enhance team efficiency.Lead executive-level technical deep dives: Conduct architecture and roadmap sessions, clearly communicating trade-offs to both technical and non-technical audiences.Qualifications7+ years experience in Solutions Architecture or Applied Engineering, particularly with enterprise SaaS or machine learning/language model products.Strong expertise in system design, including microservices/eventing architectures, REST/GraphQL APIs, and data modeling.Familiarity with LLM/AI: Understanding of retrieval-augmented generation (RAG), tool use/function-calling, prompt and retrieval assessment, and safety guardrails.Practical coding skills: Proficiency in JavaScript/Node/TypeScript or Python, along with experience in integrations (APIs, webhooks, ETL/iPaaS).Exceptional written communication skills, diagramming capabilities, and presence in executive settings.Bonus: Knowledge of customer experience/support platforms (e.g., Zendesk/Salesforce), analytics, contact center/telephony systems, and regulated data environments.What We OfferOpportunity to make a significant impact in the forefront of AI innovation.Competitive compensation package, including comprehensive benefits and meaningful equity stakes.

Role overview As Executive Assistant at maven-agi in Boston, this position supports the executive team by keeping schedules on track and ensuring meetings run smoothly. The role plays a key part in helping information move efficiently across leadership. What you will do Organize and manage complex calendars and appointments for executives Arrange meetings, handling logistics and follow-up tasks Facilitate clear, timely communication between executives and other teams Who succeeds here The right fit brings strong organizational skills and stays proactive throughout the day. Adaptability in shifting priorities and a steady focus on supporting leadership are important qualities for this role.

Company Overview:Maven AGI is an innovative enterprise AI platform dedicated to unlocking the potential of artificial general intelligence (AGI) in businesses, starting with customer service solutions. Established in July 2023 by leaders from HubSpot, Google, and Stripe, Maven develops conversational AI agents that provide accurate and autonomous support, enhancing customer satisfaction at scale.Our platform seamlessly integrates disparate systems, consolidates knowledge and personalization resources, and facilitates intelligent actions—all while avoiding expensive system overhauls. We are pioneering a future where our technology manages complex tasks, enabling individuals to concentrate on their strengths: creative problem-solving, relationship building, and delivering outstanding customer experiences.Our initial focus is on transforming enterprise customer experiences through improved support systems. We recognize that the current support landscape is inadequate: it is often slow and frustrating for customers and resource-draining for companies.At Maven, we strive to provide superior, cost-effective support solutions for both users and agents, leveraging recent advancements in Generative AI to create delightful customer interactions at reduced costs.Team:Maven boasts a world-class team hailing from Google, Meta, Amazon, and Stripe, backed by advisors from OpenAI, Google, HubSpot, and Stripe.Position Overview:We are looking for a dynamic Product Manager with a robust background in designing and managing integrations for enterprise clients. This role demands a strong technical foundation, an understanding of customer needs, and a successful history of transforming requirements into scalable, enterprise-level solutions. The ideal candidate has a proven track record in delivering complex integrations and thrives in a fast-paced, collaborative environment.

Company Overview:Maven AGI is a pioneering enterprise AI platform dedicated to unlocking the potential of artificial general intelligence (AGI) for businesses, with an initial focus on enhancing customer service. Established in July 2023 by seasoned leaders from HubSpot, Google, and Stripe, Maven develops conversational AI agents that provide accurate, autonomous support, ensuring customer satisfaction on a large scale.Our innovative platform integrates disparate systems, consolidates knowledge and personalization resources, and facilitates intelligent actions—all without the need for expensive system modifications. We aim to build a future where our technology can manage complex tasks, freeing individuals to focus on their core strengths: creative problem-solving, relationship cultivation, and delivering outstanding customer experiences.We are revolutionizing the enterprise customer experience by addressing the shortcomings of current support systems, which are slow and frustrating for customers and costly for companies. Our goal is to provide superior, cost-effective support for both end users and agents, harnessing the advancements in Generative AI to create enjoyable customer interactions at a significantly reduced cost.Team:Our team at Maven is composed of top-tier professionals from Google, Meta, Amazon, and Stripe, with guidance from a network of executives and advisors from OpenAI, Google, HubSpot, and Stripe.Position Overview:We are seeking a dynamic Field Marketer to spearhead and amplify our on-the-ground marketing initiatives. This role is pivotal, bridging marketing, sales, and partnerships to transform in-person events—regardless of size—into measurable pipeline and revenue outcomes.You will be the driving force behind our brand's visibility at events, dinners, meetups, roadshows, and strategic partnerships, all while maintaining close collaboration with sales to ensure that your initiatives lead to tangible conversions.This role holds significant impact, offering ample ownership and opportunities for growth as we expand.What You’ll Do:Design and implement field marketing programs, including events, executive dinners, meetups, roadshows, conferences, and partner activations.Work closely with Sales and RevOps to align field programs with pipeline objectives and target accounts.Collaborate with demand and marketing teams to establish regional and account-specific strategies.

Company Overview:Maven AGI is an innovative enterprise AI platform dedicated to harnessing the power of artificial general intelligence (AGI) to revolutionize customer service. Established in July 2023 by industry leaders from HubSpot, Google, and Stripe, Maven specializes in creating conversational AI agents that deliver precise and autonomous support, enhancing customer satisfaction on a large scale.Our platform seamlessly integrates diverse systems, consolidates knowledge and personalization resources, and facilitates intelligent actions—all without the need for expensive system modifications. We envision a future where our technology manages complex tasks, empowering individuals to concentrate on their strengths: creative problem-solving, relationship building, and providing remarkable customer experiences.We are rethinking enterprise customer experiences, starting with support. Our conviction is that the current support landscape is flawed: it is slow and tedious for customers, and resource-heavy for companies.At Maven, we are committed to delivering superior and cost-effective support for both users and agents. Thanks to recent breakthroughs in Generative AI, we can now offer delightful customer interactions at a fraction of the traditional costs.Team:Maven boasts a stellar team drawn from Google, Meta, Amazon, Microsoft, and Stripe, with guidance from executives and advisors from OpenAI, Google, HubSpot, and Stripe.Position Overview:As a Senior Forward Deployed Engineer at Maven AGI, you will play an essential role in our go-to-market strategy, supporting our customer experience team to promote the adoption of our AI solutions. Your responsibilities will include identifying customer challenges, designing bespoke solutions, and ensuring that new clients are positioned for success by delivering tangible business outcomes. This role requires a blend of technical expertise, sales acumen, and a commitment to customer success throughout their journey.What You’ll Do:Solution Design: Collaborate with the sales, CX, and product teams to create tailored solutions that resolve specific customer pain points and yield measurable ROI swiftly.Technical Implementation: In a post-sales capacity, collaborate closely with project managers and solution engineering teams to devise an implementation strategy and oversee the full product rollout.

Maven AGI is an innovative AI platform committed to revolutionizing business artificial general intelligence (AGI), with a primary focus on enhancing customer service experiences. Established in July 2023 by seasoned leaders from HubSpot, Google, and Stripe, Maven develops advanced conversational AI agents designed to provide accurate, autonomous support and create delightful customer interactions at scale.Our platform seamlessly integrates disparate systems, channels knowledge and personalization, and facilitates intelligent actions without the need for expensive system overhauls. We are pioneering a future where our technology can handle intricate tasks, empowering individuals to concentrate on their strengths: creative problem-solving, relationship building, and delivering outstanding customer experiences.We have embarked on a mission to transform the enterprise customer experience by addressing the inefficiencies of current support systems, which are often slow and cumbersome for customers, and costly for companies in terms of human resources.Maven is dedicated to providing superior and more cost-effective support solutions for both end users and support agents. Thanks to recent advancements in Generative AI, we can now offer exceptional customer experiences at significantly reduced costs.

Maven AGI seeks a Principal Solutions Architect based in Boston. This senior position plays a key role in shaping technology architecture for both client projects and internal efforts. Collaboration with teams across engineering, product, and business is central to the work, ensuring solutions meet client requirements and align with broader business goals. Role overview The Principal Solutions Architect designs technology architectures that address a range of client needs. The role involves guiding projects from initial concept through to implementation, ensuring solutions are scalable and practical. Working closely with cross-functional teams, this architect helps translate complex challenges into effective technical strategies. What you will do Create technology architectures tailored to client objectives and business priorities Collaborate with engineering, product, and business teams throughout each project lifecycle Lead the implementation of scalable solutions for diverse technical problems Requirements Significant experience in technology architecture Skill in turning complex client challenges into actionable solutions Interest in applying new technologies to address business needs This position requires working onsite in Boston.

IT Manager, Internal Platform & OperationsCompany OverviewMaven AGI is transforming the landscape of enterprise customer support by creating a faster, more efficient, and cost-effective AI-native platform. Our team comprises seasoned professionals from top technology firms, dedicated to building scalable systems that genuinely enhance customer experiences.The RoleIn this innovative role, you will take charge of an automation-first, software-defined IT platform that is integral to our operations. Your primary objective will be to enhance our existing systems—covering identity management, device administration, infrastructure-as-code, and helpdesk workflows—into a more intelligent, assisted internal system.You'll lead the next phase by integrating agent-assisted workflows utilizing Maven AGI and cutting-edge AI tools, ensuring improved IT operations while maintaining essential human oversight.Your responsibilities will span:Identity and access managementDevice managementSaaS and internal systems administrationInfrastructure-as-code deploymentOffice networking and conference system managementThis role sits at the convergence of IT, infrastructure, and internal platform engineering.What You’ll DoOwn the IT PlatformManage and enhance our identity, device management, and SaaS systemsEnsure systems are reliable, secure, and user-friendlyApproach IT as a product rather than a support functionExpand Infrastructure-as-Code for ITBuild and enhance our IT IaC system using PulumiStrive for more declarative approaches in:User lifecycle managementAccess controlPolicy enforcementIntegrate with ticketing and approval workflowsIntroduce Agent-Assisted WorkflowsImplement Maven AGI and other AI tools into IT operations to streamline processes and improve efficiency.

Maven AGI builds enterprise AI platforms focused on conversational agents for autonomous customer support. Founded in July 2023, the company brings together experienced professionals from HubSpot, Google, and Stripe. The platform connects fragmented systems and knowledge sources, enabling intelligent automation without major infrastructure changes. The team draws talent from Google, Meta, Amazon, Microsoft, and Stripe, with guidance from advisors at OpenAI and HubSpot. Role Overview The Senior DevOps Engineer will lead the development and maintenance of Maven AGI's infrastructure. This role covers the design, implementation, and operation of production systems spanning multiple cloud providers, Kubernetes clusters, and CI/CD pipelines. What You Will Do Design and build production systems that support Maven AGI's AI platform Operate and maintain infrastructure across several cloud providers Manage Kubernetes clusters and CI/CD pipelines Help the platform scale reliably as new enterprise customers join Directly impact platform availability, developer productivity, and customer confidence Location Boston

Maven AGI develops an enterprise AI platform that helps businesses improve customer service through conversational AI agents. Founded in July 2023 by leaders from HubSpot, Google, and Stripe, Maven connects fragmented systems and unifies knowledge sources to enable smarter, autonomous support. The company’s goal is to let people focus on creative work and relationship-building while AI handles complex, repetitive tasks. At Maven’s Boston headquarters, the Workplace Experience Manager shapes the in-office atmosphere and ensures daily operations run smoothly. This in-person position reports to the People team and typically requires being on site 3–4 days per week, with flexibility to increase to 5 days as needed. What you will do Oversee daily operations of the Boston office so employees have what they need to work effectively. Build and maintain relationships with building management and vendors, including catering, cleaning, maintenance, and security partners. Manage mail and package logistics, coordinating all incoming and outgoing deliveries. Keep the office organized, handling seating plans, facilities projects, and general upkeep.

Join Maven AGI as a Technical Implementation Manager - Pre Sales and be the operational and technical backbone for our most complex and high-stakes customer pilots.Key Responsibilities:Lead execution from start to finish on strategic pilots. This role is about ownership, not just coordination. You will meticulously track every item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), anticipate blockers, and drive resolutions proactively. Your tickets will be clear and well-organized.Deep understanding of the platform. You will possess enough technical knowledge to not only contribute but also to troubleshoot issues, debug integrations, and communicate effectively with engineers to resolve problems quickly.Act as a liaison between customers and engineering teams. You will facilitate working sessions with customers, producing clear and actionable documentation. Your meeting notes and tickets will be invaluable to engineers, ensuring that customer needs are accurately framed and communicated.Conduct thorough testing prior to go-live. You will lead testing efforts, documenting issues and their resolutions, and ensuring all edge cases are accounted for, even if it means working late hours before a launch.Manage operational processes. You will oversee daily standups, go-live checklists, readiness reviews, and metrics readouts, ensuring our complex, multi-team pilots run smoothly.Ideal Candidate:Highly organized and proactive.Technically credible without needing to be an engineer.Comfortable collaborating with both enterprise stakeholders and product engineers.Self-motivated and driven to resolve issues independently.

Maven AGI is an innovative enterprise AI platform dedicated to revolutionizing business operations through artificial general intelligence (AGI), with an initial focus on enhancing customer service. Established in July 2023 by a team of seasoned executives from HubSpot, Google, and Stripe, Maven specializes in developing conversational AI agents that provide accurate and autonomous support, delighting customers at scale.We aim to integrate various fragmented systems, personalize knowledge sources, and facilitate intelligent actions without necessitating expensive system overhauls. Our vision is to empower our technology to handle complex tasks, freeing humans to concentrate on their core strengths such as creative problem-solving, relationship management, and delivering exceptional customer experiences.We are actively transforming the enterprise customer experience, beginning with support use cases. We recognize that the current support landscape is often inefficient and costly for both customers and companies. With the advancements in Generative AI, we now have the opportunity to provide delightful customer experiences at a significantly reduced cost.Having raised over $75 million from top investors like M13 and Lux Capital, we are quickly scaling our operations, serving an expanding list of Fortune 500 companies and dynamic tech clients.

Role overview The Enterprise Solutions Architect at Benchling works from Boston, MA, focusing on designing solutions for large clients in the life sciences industry. This position involves understanding the specific needs of each client and shaping technical strategies that help them gain the most value from Benchling’s platform. What you will do Create solutions that address the unique requirements of enterprise customers in life sciences. Guide clients through the technical features and capabilities of Benchling’s platform. Assist with integration efforts and support customers in using Benchling’s software effectively.

Join our dynamic team at Sonsoft Inc. as a Splunk Architect. In this pivotal role, you will leverage your expertise in Splunk to design and implement robust data solutions that empower organizations to harness the power of their data. Collaborate with cross-functional teams to deliver innovative analytics and improve operational efficiency.

Join a dynamic and expanding team at Lever, where we partner with pioneering talent acquisition teams and industry thought leaders across diverse sectors and regions. Our mission is to transform hiring into a strategic advantage for organizations. As a Solutions Architect, you will act as a trusted advisor, employing a consultative approach to ensure our clients achieve sustainable success as high-performing hiring organizations utilizing the full Lever product suite.We are looking for someone who thrives in a collaborative environment and is passionate about enabling teams to leverage innovative hiring practices. Your role will involve guiding customers through implementation and providing ongoing support to maximize their success with our platform.

Become an integral part of a dynamic and expanding team that collaborates closely with pioneering talent acquisition professionals and industry thought leaders across diverse sectors and regions. Your role will involve acting as a trusted advisor to our clients, adopting a consultative approach to equip them with the tools and strategies necessary for achieving sustained success as top-tier hiring organizations, utilizing the comprehensive Lever product suite.We value innovation, collaboration, and a results-driven mindset. As part of our team, you will engage in meaningful projects that empower organizations to transform their hiring processes into a competitive advantage.

About BlinkAt Blink, we create digital workplace solutions that enhance employee engagement and connectivity. Our platform transforms traditional intranets into vibrant, personalized hubs, ensuring that teams stay informed, connected, and motivated, no matter where or how they work. We proudly collaborate with top-tier organizations such as Domino’s, JD Sports, and McDonald’s, empowering them to cultivate an inclusive and inspiring workplace culture.The RoleWe are in search of a Solutions Architect who excels in bridging technology with human-centric problem-solving. In this pivotal role, you will be instrumental in helping our clients leverage Blink’s capabilities, crafting innovative and scalable solutions that deliver immediate value.Your responsibilities will include collaborating with clients, our customer success teams, and engineers to seamlessly transform ambitious visions into practical implementations. If you have a knack for simplifying complex requirements into elegant solutions, confidently lead projects, and maximize customer success through cutting-edge technology, you will find your place within our team.Key ResponsibilitiesAct as the lead technical expert from pre-sales through implementation and ongoing customer success.Define and scope technical solutions based on sophisticated customer requirements.Collaborate with Product and Engineering teams to devise innovative solutions to client challenges.Produce impactful technical presentations, documentation, tutorials, and self-service resources for both prospective and existing clients.Address technical aspects of RFPs with precision.Plan, monitor, and manage technical project timelines and specifications, including conducting regular status meetings and proactively tackling risks and challenges.Guide customers through intricate testing phases.Work cross-functionally with Sales, Implementation, Customer Success, Support, Product, and Engineering teams.Professional Experience5+ years of project management experience in B2B software implementation, technology consulting, or SaaS environments.Demonstrated success in customer-facing technical roles.Proficient in troubleshooting customer issues, managing resolutions effectively.Technical ExpertiseThorough understanding of:Enterprise application ecosystems.Application and identity architecture.Data relationships and dependencies.SaaS protocols and integrations.APIs (SCIM 2.0/HTTPS/SOAP).Network security protocols (OAuth, SAML, LDAP).Hands-on experience in one or more of the following:Web development (JavaScript, HTML, frontend frameworks).Mobile application development (iOS, Android).

At Similarweb, we are transforming how businesses engage with the digital landscape by providing comprehensive insights into online activities. Our innovative data solutions empower over 6,000 clients globally, including renowned companies like Google, eBay, and Adidas, enabling them to make impactful decisions that enhance their digital strategies. Since going public on the New York Stock Exchange in 2021, we have continued to achieve remarkable growth. Join a team of intelligent, curious, and genuinely kind individuals from across the globe.We are currently looking for a Solution Architect to become a vital part of our Go-to-Market organization. You will report to the Team Manager of Solutions Architects and be based in Burlington, MA.This role requires a strategic, client-oriented professional who excels at the intersection of data, technology, and business strategy. As a Solution Architect, you will serve as a trusted advisor to major enterprises in North America, assisting them in converting digital intelligence into tangible business outcomes. Collaborate closely with Sales, Account Management, Product teams, and senior client stakeholders to create and implement solutions that align Similarweb’s unique data assets with real-world business objectives.

Join SMX Technologies as a Senior Enterprise Solution Architect and leverage your expertise to design innovative solutions that meet the complex needs of our enterprise clients. In this role, you will collaborate with cross-functional teams to define architecture strategies and ensure alignment with business objectives.

Join Sonsoft Inc. as an Archer Architect in Boston, where you'll play a vital role in implementing and managing Archer solutions tailored to our clients' unique needs. As an Archer Architect, you will leverage your expertise to design, develop, and enhance solutions that promote business efficiency and compliance.In this full-time position, you will collaborate with cross-functional teams to deliver exceptional results, ensuring that our clients receive robust and scalable Archer implementations. Your insights and technical skills will be crucial in driving project success and elevating our service offerings.