Software Support Specialist I

Flywire seeks a Software Support Specialist I based in Boston. This position centers on assisting clients with Flywire’s software, ensuring they can use its features effectively. Role overview The Software Support Specialist I works directly with customers, responding to questions and providing guidance on the company’s products. When technical issues arise, the specialist troubleshoots and resolves problems to support a smooth client experience. Key responsibilities Assist clients in using Flywire software efficiently Address customer questions and concerns Troubleshoot technical issues and resolve problems Location This role is based in Boston.

This Customer Support Specialist role at Klaviyo centers on helping users navigate the platform and get the most value from its features. Based in Boston, MA, the position involves working closely with customers to answer questions and resolve technical challenges as they arise. The main objective is to ensure clients have a positive experience and reach their goals using Klaviyo’s products. Key Responsibilities Guide customers through the Klaviyo platform and its capabilities Troubleshoot technical issues and deliver clear, actionable solutions Support clients as they work toward their objectives with Klaviyo’s tools Help foster strong, long-term relationships with customers Role Overview This position calls for someone who enjoys problem-solving and values clear communication. Daily work includes assisting users, answering product questions, and making sure each client feels supported throughout their experience with Klaviyo.

About NOBLE:NOBLE is dedicated to enhancing the Nation’s readiness through a worldwide team of experts, boasting over 150 contract vehicles and a diverse inventory of millions of products. We pride ourselves on offering top-tier products, innovative solutions, comprehensive services, and exceptional logistics capabilities within the Defense and Government Services sectors.Position Overview:The Sales Support Specialist is vital to the seamless execution of customer orders post-placement. This role emphasizes administrative coordination, effective customer communication, and collaborative problem-solving to ensure orders are processed accurately and in a timely manner. As the primary liaison, you will guarantee customer satisfaction while adeptly navigating various systems, contracts, and internal protocols.Key Responsibilities:Oversee and manage the complete lifecycle of sales orders from initiation to fulfillment.Act as the central point of contact for customers regarding all inquiries and updates related to their orders.Collaborate with internal departments (sales, operations, finance, customer service, contracts) to ensure prompt order execution.Monitor order status, anticipate potential risks or delays, and proactively address any issues.Process and oversee order modifications, including extensions, contract adjustments, and change requests.Verify and reconcile order details, contracts, and customer specifications to maintain accuracy.Update and manage data within Salesforce, NetSuite, and other internal tracking systems.Utilize Excel for data analysis, including the creation of pivot tables, to support reporting and troubleshooting.Investigate discrepancies and implement effective solutions with meticulous attention to detail.Contribute to continuous improvement initiatives by identifying process gaps and suggesting enhancements.Core Competencies:Analytical & Detail-Oriented: Capable of interpreting complex data to ensure precision.Critical Thinking: Proactively identifies challenges and formulates effective solutions.Problem Solving: Proficient in resolving order-related issues in a dynamic environment.Organization & Time Management: Skilled in managing concurrent orders and priorities efficiently.Communication: Demonstrates professionalism in interactions with customers and colleagues alike.Adaptability & Learning Agility: Eager to learn new systems, processes, and industry-specific requirements.

Oversee the installation, repair, and preventive maintenance of Brainlab products, ensuring optimal functionality and user satisfaction.Utilize engineering expertise and independent troubleshooting skills to identify and resolve product issues effectively.Analyze user experiences and system usage to identify service-related trends for product enhancement.Serve as a primary escalation point for technical issues on-site within the region.Pursue continuous development of technical skills to enhance customer support KPIs, including equipment uptime, issue resolution, and customer satisfaction.Collaborate with the Product Support team to prepare and share valuable content during team meetings, including technical knowledge, best practices, and unique case studies.Maintain clear communication with customers, providing timely updates throughout installations, upgrades, and service events.Work alongside the Regional Support Manager to plan, coordinate, and execute assigned service tasks efficiently.Exhibit a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.Educate end users and staff on the proper utilization of Brainlab equipment.Guide customers through the services available from Brainlab during warranty and service contract periods.Stay informed about developments in Brainlab products and competitive medical technologies.Complete required company and product training to maintain necessary certifications.Ensure timely completion of service documentation to meet regulatory compliance standards.Review and update Salesforce documentation for the assigned region.Manage and execute special projects as directed by management, including product launches in the region.Willingness to travel 75% or more is required.Salary range between $65,000 and $85,000.This job description does not alter your at-will employment status. Additional duties may be assigned at the discretion of Brainlab.

Join our dynamic team as a Legal Support Specialist, where you will play a crucial role in supporting a large Federal agency in Boston, MA.We are looking for an enthusiastic and detail-oriented individual to assist with various administrative and legal tasks that contribute to the effectiveness of our Legal Services department.At CGS, we are committed to bringing together motivated, skilled, and innovative professionals to tackle the government's most pressing challenges using state-of-the-art technology. We value collaboration and proactive thinking and provide a supportive environment that encourages professional development through numerous training opportunities.Key Responsibilities:- Provide comprehensive clerical assistance to the USAO by supporting Assistant U.S. Attorneys, paralegals, legal assistants, and other personnel.- Execute litigation support projects according to case team specifications, industry standards, and set deadlines.- Oversee the inventory and maintenance of litigation support equipment, ensuring everything is in optimal working condition.- Maintain accurate records of incoming electronic case materials, following office tracking protocols.- Organize and prepare hard copy documents for scanning, ensuring proper equipment use, resolution, and format.- Review closed files to ensure compliance with proper procedures and complete the closing process.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.

Join Artech Information Systems LLC as a Documentation Specialist I in Boston. In this pivotal role, you will assist in creating, editing, and maintaining essential documentation for our projects. Your contributions will ensure clarity and consistency across various documents, aiding our teams in delivering exceptional service to our clients.

We are seeking a detail-oriented Administrative Specialist to join our dynamic team at Prosidian Consulting. In this critical role, you will provide comprehensive administrative and professional support services, ensuring the smooth operation of our office and enabling our team to deliver exceptional results for our clients.Your responsibilities will include managing schedules, coordinating meetings, and assisting with project management tasks. You will be the backbone of our administrative functions, playing a key role in facilitating communication and collaboration across various departments.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

Become a Force for Good at Axon.At Axon, our mission is to Protect Life. We are innovators tackling society's most pressing safety and justice challenges through our suite of devices and cloud-based software. Our collaborative culture thrives on open communication and diverse perspectives, whether from our customers, communities, or each other.Life at Axon is dynamic, challenging, and impactful. Here, you will take charge and initiate meaningful change while continuously growing in a mission-driven environment where your contributions are valued.Your ImpactCurrently, public safety officers dedicate up to two-thirds of their work hours to administrative tasks, often drowning in paperwork. This not only hampers their efficiency but also limits their time in the field, impacting community safety. Axon Records alleviates this burden, enabling officers to focus on what truly matters.As part of the Axon Records Discovery Squad, you will help build a robust, scalable search and insights platform that empowers law enforcement to access pertinent information effortlessly.Envision the year 2030, where advanced technology has automated routine tasks, allowing officers to spend more time in communities, enhancing the quality of life and safety. With the right tools at their fingertips, officers can connect the dots and find essential answers to protect life effectively.As a Senior Engineer on our Discovery Squad, you will collaborate closely with fellow software engineers, product managers, and designers to ensure that Records data is user-friendly and easily analyzable. You will lead significant technical projects that manage large data volumes, spearhead the creation of new features, and contribute to shaping our team culture and engineering practices.Join our passionate team, dedicated to making a positive difference in the lives of first responders and the communities they serve.

Join Shift Technology, the leading AI platform revolutionizing the insurance sector. Our innovative technology fuses generative, agentic, and predictive AI to enhance underwriting, claims, fraud detection, and risk management. Our solutions drive operational efficiency and deliver exceptional customer experiences, making a measurable impact for the world's foremost insurers.At Shift, we foster a culture of innovation and trust, united by a mission to reshape the insurance industry through our cutting-edge SaaS platform. With a diverse team representing over 50 countries, we are collaboratively creating the future of insurance. As a key member of the Shift Technology Infrastructure team, you will:Efficiently resolve support tickets and project requests.Adhere to established processes and protocols.Oversee desktop computer management, ensuring compliance with security policies.Administer the badge access system for office security.Manage computer inventory and monitor system performance.Ensure the proper functioning of office printers.Facilitate new user onboarding and offboarding processes.Coordinate laptop distribution for remote employees.Oversee the internal Windows App (Intune) Store.Foster positive relationships with colleagues.Utilize deployment tools to roll out new applications.Adapt to new responsibilities as needed.Promote cross-team collaboration and effective communication to identify risks and minimize operational impacts.Encourage autonomy in daily tasks and reduce oversight on complex projects.

About PathAIAt PathAI, we are dedicated to enhancing patient outcomes through innovative AI-driven pathology solutions. Our cutting-edge platform significantly improves diagnostic accuracy and treatment effectiveness for diseases, such as cancer, by utilizing advanced machine learning techniques. Our diverse team, with a wealth of experiences and backgrounds, is united by a passion for tackling complex challenges and making a meaningful difference in the healthcare sector.We are seeking talented and motivated engineers to contribute to the development of our expanding software platform. We prioritize utilizing the best tools available and continually seek improvement. In this role, you will engage with technologies including:PythonVue.jsDjango + DRFDockerAWS: EKS, S3, RDS/PostgreSQL, SQS, MSK/KafkaYour ResponsibilitiesDevelop elegant solutions to intriguing problems through coding.Create new features for both internal and external users, while refining existing functionalities for enhanced performance.Engage with various systems, processes, and technologies to address challenges sustainably, from low-level systems to user interface collaboration.Shape the architecture of our application platform, aligning with team dynamics and our future product roadmap.Collaborate effectively with product, design, machine learning, and infrastructure teams.Maintain high engineering standards, ensuring consistency, thorough review, testing, and integration of codebases.Mentor peers, foster learning, and share knowledge throughout the team.Own the quality of the code produced by yourself and your team, taking pride in the end product.Contribute to a SaaS platform utilized in clinical trial workflows, guaranteeing reliability, data integrity, and compliance with industry regulations.Work alongside clinical, QA, and regulatory teams to ensure software changes fulfill validation requirements and are ready for inspections.

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Become a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. Our team is composed of innovative thinkers tackling the most pressing safety and justice challenges through a comprehensive suite of devices and cloud-based software. We value collaboration and strive to connect with honesty and empathy, embracing diverse perspectives from our customers, communities, and each other.Working at Axon is an exhilarating, challenging, and meaningful experience. You will have the opportunity to take initiative and influence real change. As you contribute to a mission that truly matters, you will also have the chance to grow and develop within a company that values your contributions.Your ImpactAs a Senior Software Engineer on Axon’s Robotics team, you will play a pivotal role in revolutionizing the deployment of advanced robotic systems by law enforcement and military agencies. Collaborating with a skilled and dynamic team, you will focus on developing the Android-based software application for Axon’s Ground Control Station (GCS), facilitating operator interaction with advanced ground and aerial robots. Tackling complex challenges, you will deliver simple yet effective solutions that directly impact lives. You’ll be responsible for architecting and leading essential software features related to robotic command and control, artificial intelligence, video streaming, and data management.Your role will involve working closely with a diverse group of engineers, product innovators, and designers to advance mobile robotics software and provide an exceptional solution to our customers. If you are passionate about Android development, enjoy solving intricate technical challenges, and aspire to contribute to a product that enhances public safety, we invite you to join our team. Help us create a platform that significantly impacts the protection of life, truth, and justice.

About the Role Whoop is looking for a Software Engineer I with a focus on Quality Assurance. This entry-level position supports the reliability of our product and helps improve the experience for our users. The role centers on maintaining and raising the standard of our software quality.

This Senior Specialist, Partnership Matters role sits within the Corporate Affairs & Partner Support team at AlixPartners. The position is part of the Partnership Matters Office (PMO), which supports the growth and advancement of AlixPartners’ people across global offices and corporate functions. Location and Work Model This hybrid position can be based in New York, Southfield, Chicago, Dallas, Boston, or Washington, DC. Team members work in person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote work on Monday and Friday. Role Overview The Senior Specialist manages operational processes and strategic initiatives that span the firm. The role involves cross-functional collaboration and supports programs related to equity and partnership matters. What You Will Do Oversee and improve core processes such as hiring, promotions, compensation, and performance evaluations. Identify ways to enhance processes, resolve issues, and deliver consistent results for stakeholders. Independently manage ad hoc requests, including data analysis, document review, and synthesizing information for leadership. Support global partnership-related programs, interpreting guidelines and applying judgment to unique cases. Make decisions aligned with firm policies and objectives. Anticipate needs, recognize risks, and take initiative to address or escalate issues with recommended solutions. Who Succeeds in This Role Applies strong analytical skills and independent judgment. Adapts to shifting priorities and new challenges. Works autonomously and proactively solves problems. Communicates effectively with stakeholders across offices and functions. Reporting This position reports to the Partnership Matters Partner. While New York is the preferred location, qualified candidates in Southfield, Chicago, Dallas, Boston, or Washington, DC will be considered.

Alphabet Insight Inc. seeks a full-time Customer Support Specialist based in Boston. This role centers on assisting clients, addressing their questions, and supporting them as they use the company's services. The aim is to ensure that every customer interaction is handled efficiently and leaves a positive impression. Key responsibilities Reply to customer inquiries, providing clear and accurate information Troubleshoot and resolve issues that clients encounter Support a positive experience for each customer throughout their engagement with Alphabet Insight Inc. Location This position is based in Boston and is offered on a full-time basis.

Join DigitalOcean as a Senior Software Engineer I specializing in storage solutions. In this role, you will be instrumental in designing, developing, and optimizing scalable storage systems that power our cloud infrastructure. You will collaborate with cross-functional teams to enhance our platform, ensuring that our users experience top-notch performance and reliability.Your contributions will directly impact the efficiency of our services, making it essential to have a deep understanding of storage technologies and cloud computing principles.

New Relic is hiring a Partner Solutions Consultant I. This entry-level role works closely with partners and internal teams to help deliver and support software solutions. Role overview The Partner Solutions Consultant I focuses on assisting partners with the implementation and ongoing support of New Relic’s software. The position involves regular collaboration with stakeholders to ensure solutions are delivered effectively and meet partner needs. Collaboration Expect to work with a variety of teams and external partners. Communication and teamwork are central to this position, as you will help coordinate efforts to support software adoption and resolve issues as they arise. Location This position is open to candidates in multiple locations across the United States, including Annapolis, Arlington, Atlanta, Austin, Baltimore, Boise, Boston, Boulder, Charleston, Charlotte, Chicago, Columbia, Columbus, Dallas, Des Moines, Detroit, Indianapolis, Jersey City, Las Vegas, Los Angeles, Madison, Miami, Orlando, Phoenix, Pittsburgh, Portland, Salt Lake City, San Francisco, San Jose, Seattle, and St. Louis.