Technical Escalation Engineer - pCloud

CyberArk Software Inc. seeks a Technical Escalation Engineer to join the pCloud support team in Boston. This position centers on resolving advanced technical issues and ensuring high-quality support for clients who depend on the pCloud product. Role overview The Technical Escalation Engineer works as part of the technical support group, handling complex troubleshooting requests. Collaboration with both customers and internal teams is a key part of the job, especially when addressing challenging technical problems. What you will do Troubleshoot and resolve advanced technical issues related to pCloud Provide reliable support to clients and maintain strong communication throughout the process Work closely with other team members and departments to deliver effective solutions

Join our team as a Senior Technical Escalation Engineer, where you will play a crucial role in resolving complex technical issues related to our cutting-edge Privilege Cloud (pCloud) FedRAMP product. Collaborate closely with the pCloud and Identity Security Platform (ISP) Development and Support teams to tackle challenging problems faced by our FedRAMP customers.Key Responsibilities:Gain an in-depth understanding of our complex platform system to accurately assess the severity of customer issues and determine appropriate handling strategies.Review customer escalations to ensure all necessary technical details are provided for effective resolution.Investigate technical issues escalated by Customer Support, working diligently to find solutions that meet customer needs.Establish and nurture effective working relationships with Development, Support, and field engineering teams.Work directly with Customer Support and customers to address reported issues when necessary.Provide prompt response code changes as needed to resolve issues swiftly.Act as a subject matter expert, offering guidance to Developer on-call teams on effectively managing production issues.

Teamwork makes the stream work. Roku is revolutionizing the way the world experiences televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku aims to power every television globally. We pioneered streaming to the TV and are committed to being the platform that unites the entire TV ecosystem. We connect viewers to their favorite content, empower content creators to grow their audiences, and provide advertisers with innovative tools to engage effectively.From day one at Roku, your contributions will be valued. Join us in our fast-paced public company environment, where every team member plays a crucial role. This opportunity allows you to make a difference for millions of TV streamers worldwide while gaining invaluable experience in various fields. About the TeamOur IT team consists of 18 talented technicians located globally, all dedicated to excellence, innovation, and collaborative problem-solving. We operate cohesively across time zones, ensuring we provide continuous support. Each member contributes unique regional insights and technical skills, enhancing our problem-solving capabilities across a range of IT services, from infrastructure management to cloud solutions.About the RoleWe are seeking a Senior Technical Support Engineer to deliver enterprise-level support to our internal teams. In this position, you will diagnose and resolve software, hardware, and network issues across multiple platforms. You will perform root-cause analysis and guide employees through the resolution process, triage incoming requests, maintain service level agreements (SLAs), and escalate complex incidents to engineering while ensuring clear and timely communication. Your responsibilities will include documenting solutions, creating knowledge base articles, and recommending process improvements to minimize recurring issues. Participation in on-call rotations, monitoring system health, and proactively addressing issues are also key aspects of this role. Strong problem-solving abilities, empathy for stakeholders, and familiarity with ticketing systems, remote support tools, and enterprise applications are essential.For Massachusetts Only - The estimated annual salary for this position is between $89,000 - $99,000.

Join our dynamic team as a Senior Staff Engineer specializing as a Salesforce Technical Lead. In this pivotal role, you will spearhead innovative Salesforce solutions, guiding projects from conception through implementation. Your expertise will drive technical excellence and enhance our product offerings, ensuring a seamless user experience for our clients.

About Air Space Intelligence Air Space Intelligence (ASI) builds technology for decision-making in aviation, defense, energy, and other key sectors. Backed by investors including Andreessen Horowitz, Spark Capital, and Renegade Partners, ASI delivers tools that turn days of analysis into seconds of insight. The team is focused on pushing the boundaries of operational decision support. Role Overview: Senior Technical Recruiter (Boston, US) This senior recruiting role calls for someone who combines operational rigor with creative sourcing. The Senior Technical Recruiter will own the full recruitment process for ASI’s US team. Responsibilities include designing recruiting systems, building pipelines, and ensuring a strong candidate experience. The position requires both strategic planning and hands-on execution. What You Will Do Develop job descriptions and structured interview scorecards tailored to technical roles. Lead all stages of recruiting: sourcing, outreach, scheduling, interviews, and offer negotiation. Build and maintain a pipeline of technical talent using referrals, targeted outreach, events, and talent platforms. Partner with hiring managers and executives to align recruiting efforts with business needs, focusing on quality and fairness. Act as the main point of contact for candidates, providing clear updates and guiding them through each step from introduction to offer. Track and analyze recruiting metrics to assess effectiveness and inform future hiring strategies. Requirements At least 4 years of experience in technical recruiting, especially for engineering and software roles. Experience in defense, aerospace, or related industries is preferred. Strong technical understanding to assess candidate qualifications and fit.

Join Zoox as a Senior Technical Recruiter and play a pivotal role in shaping our engineering team. You will leverage your expertise in sourcing, evaluating, and hiring top-tier talent in the tech industry. Collaborate with hiring managers to understand their needs and drive the recruitment process from start to finish.

Join CGS Federal as a Senior Technical Writer, where your expertise will be pivotal in supporting a significant initiative for a Federal agency.As a full-time, experienced member of our Technology Support Department, you will engage with diverse projects in the IT sector, drafting and developing comprehensive technical documentation.At CGS, we unite talented, innovative individuals to tackle the government's most pressing challenges using advanced technology. We value collaboration and proactive problem-solving, providing a supportive environment where our employees can thrive and grow professionally.

At RelayFi, we empower self-made entrepreneurs with a cutting-edge digital banking platform that transforms financial management into a source of clarity, confidence, and control. Our mission is to eliminate financial uncertainty, providing business owners with the insights they need to convert hard work into enduring success.We are seeking a Senior Technical Writer to join our dynamic Product Marketing team. In this role, you will collaborate closely with marketing, product development, and design to curate the in-product voice, ensuring that the customer experience is both clear and consistent, in line with our core messaging and positioning. Your contributions will have a direct impact on how customers perceive, adopt, and derive value from RelayFi’s innovative products.This position is perfect for a strategic, customer-focused technical writer who thrives on making a meaningful impact. You will work intimately with Product Design to refine in-product experiences, partner with Product Marketing to translate value propositions into user-friendly language, and engage directly with customers to ensure our product resonates with their needs. Your primary objective will be to streamline onboarding, enhance user engagement, and foster product utilization through exceptional communication.Initially, you will conduct an audit and refine existing copy across our product offerings, establishing a cohesive, scalable voice for RelayFi's in-product communications. Over time, you will formulate standards, frameworks, and processes that elevate clarity, promote adoption, and facilitate multi-product growth.Applicants must reside in the Greater Boston Area.

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Join our dynamic team at InterSystems as a Senior Technical Architect, where you will play a pivotal role in leading our Supply Chain Data development initiatives. In this influential position, you will shape the architectural vision, uphold technical standards, and design innovative solutions utilizing our core enterprise data platform. The Senior Technical Architect will serve as a key connector between technology and business, champion the integration of cutting-edge technologies—including Generative AI—mentor engineers through the software development lifecycle, and act as a trusted advisor to both internal stakeholders and customers. This role demands extensive technical expertise, sharp business insight, and the ability to drive influence across engineering, product, sales, and executive teams.

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to accelerating the delivery of therapies to patients in the life sciences sector. As one of the most rapidly expanding SaaS companies in history, we achieved over $2B in revenue last fiscal year, with promising growth opportunities ahead.Our core values are deeply embedded in our culture: Do the Right Thing, Customer Success, Employee Success, and Speed. Not just any public company, we made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you with the flexibility to choose your work environment—be it from home or in the office—so you can excel in your preferred setting.Join us in transforming the life sciences industry, and contribute to making a meaningful impact on our customers, employees, and communities.The RoleIn your role as a Senior Technical Consultant, you will play a pivotal part in the Veeva Systems Professional Services team. You will deliver consulting services and technical architecture design for project teams implementing Veeva Vault R&D applications and Vault Platform cloud solutions tailored for life sciences companies.As a key contributor to our Professional Services team, you will lead customer implementations by providing expertise in solution architecture design, technical integration, and best practices related to the Vault Platform. You will serve as a customer advocate, collaborating closely with various Veeva teams (Services, Product, Sales, Strategy) to ensure ongoing customer success.This is a full-time, remote position with Veeva. We encourage qualified applicants based in the U.S. and Canada who are near an airport and can meet travel requirements to apply.

Anduril Industries is a cutting-edge defense technology firm dedicated to revolutionizing military capabilities for the U.S. and its allies through innovative technology. By leveraging the expertise, technology, and business frameworks of today's most progressive companies, Anduril is redefining the design, development, and deployment of military systems. Our suite of systems is powered by Lattice OS, an AI-driven operating system that integrates thousands of data streams into a real-time, 3D command and control environment. As we navigate an era of strategic competition, we are committed to delivering state-of-the-art autonomy, artificial intelligence, computer vision, sensor fusion, and networking technology to the military in a matter of months rather than years.ABOUT THE POSITIONWe are on the lookout for a proactive and seasoned Technical Sourcer to enhance our talent acquisition team. In this crucial role, you will actively seek out, engage, and cultivate exceptional technical talent to thrive in our fast-paced, innovative setting. Collaborating closely with other sourcers and recruiters, you will develop pipelines for essential technical positions and contribute to the ongoing growth and success of our organization.This role is available as a 6-month contract. Locations include Costa Mesa, CA, Seattle, WA, or Boston, MA.KEY RESPONSIBILITIESTalent Identification: Harness advanced sourcing methods, market analysis, and social media channels to discover both passive and active technical candidates.Candidate Engagement: Forge and nurture meaningful relationships with potential candidates through tailored outreach and personalized communication.Pipeline Development: Establish and sustain strong candidate pipelines for various technical positions, ensuring a continuous stream of qualified candidates.Collaboration: Work in tandem with hiring managers and recruiters to fully grasp the requirements of technical roles and align sourcing strategies with broader recruitment objectives.Process Improvement: Evaluate sourcing metrics and candidate data to enhance and streamline sourcing strategies and workflows.

Oscar Health is hiring a Senior Manager of Technical Accounting based in Boston, Massachusetts. This role shapes the company’s accounting strategy and ensures compliance with evolving financial regulations. The Senior Manager leads a team and handles complex technical accounting topics that impact the organization. Key Responsibilities Direct technical accounting strategy and decisions Manage, mentor, and develop a team of accounting professionals Address and resolve complex technical accounting matters Provide analyses to support business decision-making

At WHOOP, we are dedicated to transforming human performance and enhancing healthspan. Our innovative platform empowers members to elevate their performance by gaining deeper insights into their bodies and daily routines. As a Senior Technical Recruiter, you will be instrumental in expanding our high-caliber technical teams across engineering, data science, and product management. Collaborating closely with technical leadership, you will craft and execute strategies for talent acquisition, oversee the full-cycle recruitment process for specialized roles, and contribute to building a mission-driven, excellence-oriented team that is passionate about our vision.

Anduril Industries is at the forefront of defense technology, dedicated to revolutionizing military capabilities for the United States and its allies through advanced technological solutions. We leverage the expertise, innovation, and business strategies of the 21st century's leading companies to reshape how military systems are conceptualized, developed, and deployed. Our systems are driven by Lattice OS, an AI-powered operating system that integrates vast data streams into a real-time, 3D command and control environment. As we face a new era characterized by strategic competition, Anduril is steadfast in its mission to deliver cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technologies to the military in a matter of months, not years.As a vital member of Anduril's recruiting team, you will oversee our talent acquisition efforts as we experience rapid expansion. This role requires hands-on collaboration with both leadership and team members to accurately define the company's hiring needs. You will be empowered with the autonomy and resources necessary to implement our strategic vision for building and nurturing Anduril's world-class team. We seek a candidate who thrives on ownership and is enthusiastic about contributing to a tight-knit team where no task is too great or small.We are looking for a Senior Technical Recruiter to lead surge hiring efforts within our Maritime Division. The ideal candidate will possess experience in startups, technology, and relevant industry domains.This position is available as a 6-month contract. Location options include Costa Mesa, CA, Boston, MA, or Quincy, MA.

Join Formlabs as a Senior Technical Program Manager, where you will lead and coordinate technical projects that drive innovation and efficiency.In this role, you will work closely with cross-functional teams to ensure that projects are delivered on time and meet high-quality standards. Your expertise in program management and technical understanding will be essential in navigating complex challenges and ensuring alignment across multiple stakeholders.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry, enabling companies to deliver therapies to patients more swiftly. As a trailblazer in the industry cloud space and one of the fastest-growing SaaS firms globally, we achieved over $2 billion in revenue last fiscal year, with substantial growth opportunities on the horizon.Veeva's core values encompass: Integrity, Customer and Employee Success, and Agility. We are not just a public corporation; we made history by becoming a public benefit corporation (PBC) in 2021, committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower our team members with the flexibility to work remotely or in-office, fostering an environment where you can thrive.Be part of our mission to transform the life sciences sector and make a meaningful impact on our customers, employees, and communities.The RoleAre you an innovative front-end developer eager to grow within a dynamic company? Do you possess a strong passion for developing high-quality code and enjoy discussing your work? Would you like a position that combines hands-on software development with the flexibility of a consulting role?If this resonates with you, we would love to connect!Our Technical Services Team is expanding to support our growing customer base. Vault CRM, the leading cloud-based CRM platform for the life sciences industry, is built on the Veeva Vault platform. As a Technical Architect, you will craft unique user experiences utilizing CRM X-Pages. Join us and grow your career in this exciting field.This is a full-time, remote position with Veeva. The role is customer-facing, and there are no location restrictions as long as you are near an airport and can fulfill travel obligations.

Veolia Environnement S.A. is seeking a highly skilled Senior Technical Manager of Hazardous Waste to join our team in Boston. This pivotal role involves overseeing hazardous waste management operations, ensuring compliance with environmental regulations, and leading a team of professionals dedicated to safety and sustainability.The ideal candidate will possess extensive experience in hazardous waste management, a strong technical background, and exceptional leadership skills. You will be responsible for implementing strategies that improve operational efficiency and drive performance excellence within the department.

Suno is building a platform that opens up music creation to everyone, from first-time songwriters to Grammy-winning artists. The team aims high, works quickly, and values both creativity and quality. Backed by Menlo Ventures, Lightspeed Venture Partners, Matrix Partners, and NVentures (NVIDIA’s venture arm), Suno is growing fast and shaping new ways for millions to make music. Role overview This Senior Technical Recruiter role is a new addition to Suno’s recruiting team, created to support the company’s next phase of growth. The recruiter will focus on building out engineering teams as Suno expands its AI-driven music platform. What you will do Work closely with hiring managers and technical teams to understand their needs Design and execute search strategies to find candidates who will thrive in Suno’s collaborative, creative culture Help improve recruiting processes and strengthen Suno’s employer brand Play a key part in scaling the team during a pivotal expansion phase Listen to the song we created about this role

About commercetoolsAt commercetools, we believe that real innovation is built on a robust foundation, harmonizing our products and our talented team. Our collective of builders, explorers, and problem-solvers has revolutionized composable commerce and fostered a culture of experimentation that fuels our success.We empower the next generation of commerce for our clients through cutting-edge, AI-driven solutions that facilitate smarter business decisions, bridge digital and physical shopping experiences, and forge new connections between industries and their audiences. Our mission is to help the world's most ambitious companies innovate, scale, and grow without limitations.In our environment, the best idea prevails, not the loudest voice. You will have the tools, trust, and freedom to shape not only the future of commerce but also your own professional journey.