Senior Technical Account Manager at DigitalOcean | Boston

The Senior Technical Account Manager role at DigitalOcean centers on building strong relationships with clients and bridging communication between customers and technical teams. Based in Boston, this position focuses on helping clients reach their business objectives by making the most of DigitalOcean's cloud infrastructure. What you will do Act as the main point of contact for assigned clients, ensuring their needs are understood and addressed Offer expert guidance and support to help customers use DigitalOcean's platform effectively Provide strategic advice to assist clients in achieving their goals with cloud solutions Role overview This position requires strong communication skills, a deep understanding of cloud technologies, and the ability to translate technical details into practical business advice. Success in this role means clients feel supported and confident using DigitalOcean's services to advance their business.

Join our dynamic team at DigitalOcean as a Senior Data Center Engineer II, where you will play a critical role in managing and optimizing our infrastructure. Your expertise will ensure the highest level of performance and reliability, driving our mission to simplify cloud computing.As a key member of our engineering team, you will be responsible for designing, implementing, and maintaining scalable data center solutions. Your proactive approach will help us innovate and improve our systems continuously.

Join DigitalOcean as a Systems Engineer II, where you will play a crucial role in designing, implementing, and maintaining our infrastructure. You will collaborate with cross-functional teams to ensure optimal system performance and reliability while contributing to our mission of making cloud computing accessible to developers.

Oscar Health is hiring a Senior Manager of Technical Accounting based in Boston, Massachusetts. This role shapes the company’s accounting strategy and ensures compliance with evolving financial regulations. The Senior Manager leads a team and handles complex technical accounting topics that impact the organization. Key Responsibilities Direct technical accounting strategy and decisions Manage, mentor, and develop a team of accounting professionals Address and resolve complex technical accounting matters Provide analyses to support business decision-making

DigitalOcean is looking for a Hardware Sustaining Engineer to help maintain and improve its hardware infrastructure in Boston. This role supports the ongoing reliability and performance of large-scale data center hardware, working closely with teams across the company to ensure smooth operations for customers worldwide. Role Overview This position reports to the Manager of Infra::Machines::Design. The Hardware Sustaining Engineer focuses on sustaining engineering for DigitalOcean's hardware and firmware, supporting the company's expanding data center footprint and cloud services. The role involves hands-on troubleshooting, process improvement, and collaboration with multiple technical teams. Main Responsibilities Work as part of the Sustaining Engineering team within the Infra::Machines::Design organization. Oversee the lifecycle of server hardware, cabling, and networking equipment. Monitor the #machines channel and MACHINES JIRA project, ensuring issues are addressed and resolved. Participate in a 24/7 on-call rotation with other team members. Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) on hardware and firmware matters. Develop and maintain standards and practices for DigitalOcean hardware operations. Collaborate with Qualification, Firmware, Fleet Lifecycle Engineering (FLE), Foresight, and Infrastructure Services teams to troubleshoot tooling, firmware, hardware, and operational issues. Contribute to tooling and runbook development to improve hardware and firmware operations. Coordinate with Operations teams on monitoring thresholds, failure modes, and alerting processes. Assist in diagnosing failures and implementing preventive solutions. Identify and help integrate industry best practices to improve cloud infrastructure quality.

Join Formlabs as a Senior Technical Program Manager, where you will lead and coordinate technical projects that drive innovation and efficiency.In this role, you will work closely with cross-functional teams to ensure that projects are delivered on time and meet high-quality standards. Your expertise in program management and technical understanding will be essential in navigating complex challenges and ensuring alignment across multiple stakeholders.

Join the innovative team at ambient.ai as a Technical Account Manager. In this pivotal role, you'll serve as the primary point of contact for our clients, ensuring they receive the highest level of service and support. You will leverage your technical expertise to understand client needs and help them maximize the value of our cutting-edge AI solutions.Your responsibilities will include managing client accounts, building strong relationships, and collaborating with internal teams to enhance product offerings. Your contributions will directly impact client satisfaction and retention.

Join Zoox as a Senior Technical Recruiter and play a pivotal role in shaping our engineering team. You will leverage your expertise in sourcing, evaluating, and hiring top-tier talent in the tech industry. Collaborate with hiring managers to understand their needs and drive the recruitment process from start to finish.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

Who We AreTetraScience is at the forefront of the Scientific Data and AI revolution. We specialize in creating and optimizing AI-native scientific data sets, driving innovation through our extensive suite of advanced lab data management solutions, scientific applications, and AI-driven results.As the leading company in this transformative market, TetraScience outperforms all competitors in revenue generation. Over the past year, major players in computing, cloud services, data management, and AI infrastructure have recognized TetraScience as the standard-bearer in scientific data management, forming co-innovation and go-to-market partnerships with us: Latest News and Announcements | TetraScience Newsroom.As part of your application process, we encourage you to read the Tetra Way letter penned by our co-founder and CEO, Patrick Grady. This letter is crucial in helping you determine if our values and culture resonate with you. Your alignment with the principles outlined in this document is essential, as we expect all team members to embody these values daily.Who You AreWe are looking for an exceptional Technical Project Manager to oversee a significant account in Cambridge, MA. In this pivotal role, you will cultivate urgency and precision between TetraScience and our client, leading a groundbreaking initiative to productize scientific data and applications.You are a customer-focused leader adept at foreseeing challenges, maneuvering through organizational complexities, and maintaining project timelines. You thrive in uncertain environments and excel at aligning strategic objectives with practical execution.Exemplifying extreme ownership, you will take full responsibility for project outcomes, swiftly eliminate obstacles, and escalate risks on the same day to ensure continuous delivery momentum. Your history demonstrates your ability to manage complex implementations involving multiple stakeholders, achieving results on time with substantial impact.This position is not about following a pre-existing guide. We are in a phase of category creation and industry leadership, where success hinges on unwavering discipline, resilience, and tenacity. If you are eager to help shape a partnership that will revolutionize the life sciences sector, we want you to lead this critical program.What You Will DoSteer the comprehensive delivery of an innovative scientific data transformation project.

At CrossCountry Consulting, we are committed to redefining the advisory experience. Our foundation is built upon Core Values that prioritize collaboration, enthusiasm, generosity, and perseverance. We specialize in delivering innovative solutions across accounting, risk management, technology transformation, and transaction advisory services. Partnering closely with our clients, we not only address their current challenges but also deliver sustainable value for the future.Our dedication to fostering a supportive work environment has earned us accolades such as Inc5000's Fastest Growing Companies and recognition as one of Glassdoor's Best Places to Work. Discover insights from our employees about our distinctive culture by clicking here.As a key member of our rapidly expanding Accounting Advisory practice, you will serve as a trusted advisor to our clients. Your unique perspectives and hands-on experience will enable you to provide tailored, integrated solutions that not only resolve immediate challenges but also lay the groundwork for lasting success. With guidance from seasoned leaders and a dedicated mentor, you will be part of a collaborative community that encourages contributions beyond client engagements.

Teamwork makes the stream work. Roku is revolutionizing the way the world experiences televisionAs the leading TV streaming platform in the U.S., Canada, and Mexico, Roku aims to power every television globally. We pioneered streaming to the TV and are committed to being the platform that unites the entire TV ecosystem. We connect viewers to their favorite content, empower content creators to grow their audiences, and provide advertisers with innovative tools to engage effectively.From day one at Roku, your contributions will be valued. Join us in our fast-paced public company environment, where every team member plays a crucial role. This opportunity allows you to make a difference for millions of TV streamers worldwide while gaining invaluable experience in various fields. About the TeamOur IT team consists of 18 talented technicians located globally, all dedicated to excellence, innovation, and collaborative problem-solving. We operate cohesively across time zones, ensuring we provide continuous support. Each member contributes unique regional insights and technical skills, enhancing our problem-solving capabilities across a range of IT services, from infrastructure management to cloud solutions.About the RoleWe are seeking a Senior Technical Support Engineer to deliver enterprise-level support to our internal teams. In this position, you will diagnose and resolve software, hardware, and network issues across multiple platforms. You will perform root-cause analysis and guide employees through the resolution process, triage incoming requests, maintain service level agreements (SLAs), and escalate complex incidents to engineering while ensuring clear and timely communication. Your responsibilities will include documenting solutions, creating knowledge base articles, and recommending process improvements to minimize recurring issues. Participation in on-call rotations, monitoring system health, and proactively addressing issues are also key aspects of this role. Strong problem-solving abilities, empathy for stakeholders, and familiarity with ticketing systems, remote support tools, and enterprise applications are essential.For Massachusetts Only - The estimated annual salary for this position is between $89,000 - $99,000.

Join adjoe and help shape the future of mobile advertising! Every outstanding app deserves to connect with the right audience and generate optimal revenue. At adjoe, we are revolutionizing the mobile advertising landscape. Our advanced AI technology, combined with first-party data and a team of world-class engineers, has allowed us to perfect the offerwall experience for app publishers. Our innovative solutions, including Playtime and Arcade, represent the fastest-growing rewarded advertising channel globally, driving increased engagement, user retention, and revenue streams. We are also making strides in programmatic advertising with our intelligent bidding system, adjoe Ads. This comprehensive ecosystem connects app developers with over 600 million users worldwide, providing scalable growth opportunities. With a substantial investment of $100 million from Bertelsmann and offices in Hamburg, Boston, Singapore, and Tokyo, adjoe is at the forefront of redefining app and advertising experiences. Come be a part of our journey!

MERGE is a marketing and technology agency in Boston, MA, with a focus on health and wellness. The team blends storytelling with technology to create brand experiences that feel seamless and meaningful. Their approach, called Whole Human Marketing, combines an understanding of human needs with AI to support stronger brand connections. The company’s mission is to connect people and brands in ways that encourage healthier, happier lives. MERGE values innovation centered on real human experiences and fosters a workplace where thoughtful, emotionally engaged work is encouraged. Role overview The Senior Account Manager leads account management activities, handling daily interactions between account teams and clients. This role requires both strategic planning and direct involvement in projects. Building strong relationships with current and potential clients is central, as is ensuring projects are delivered on time. As a senior leader, the Senior Account Manager acts as a solution-focused partner, supporting long-term partnerships and maintaining high client engagement. Key responsibilities Provide strategic leadership for the Account Management team Build and maintain relationships with senior clients, addressing their needs as well as the agency’s Identify new business opportunities and implement solutions based on previous experience Collaborate with senior staff across account management and other departments to achieve project goals or resolve challenges Mentor and support the account team as a trusted advisor Stay up to date on MERGE’s solutions and resources to identify and pursue new opportunities

Harness is revolutionizing the AI Software Delivery Platform landscape, spearheaded by visionary technologist and entrepreneur Jyoti Bansal, the founder of AppDynamics, which was acquired by Cisco for an impressive $3.7 billion. With approximately $570 million raised in funding and a current valuation of $5.5 billion, we are backed by prominent investors including Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures. As AI accelerates code creation, the critical bottleneck has shifted to the post-coding phase—covering testing, deployments, application security, reliability, compliance, and cost optimization. Harness leverages AI and automation to enhance this “outer loop,” empowering teams to deliver software at an unprecedented speed while ensuring security and governance throughout the software delivery lifecycle.Utilizing Harness AI and the Software Delivery Knowledge Graph, our platform integrates deep context and intelligent automation, embedding governance and policy-driven controls across the entire software delivery process.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, and optimized 9.1 billion tests while managing $2.8 billion in cloud spend—enabling clients such as United Airlines, Morningstar, and Choice Hotels to accelerate their release cycles by up to 75%, reduce cloud costs by up to 60%, and achieve a 10x increase in DevOps efficiency.With a diverse global team spanning 14 offices across 25 countries, Harness is at the forefront of shaping the future of AI-driven software delivery, and we are on the lookout for exceptional talent to help us accelerate our mission.

At MERGE, we pride ourselves on being Built Different. As a leading marketing and technology agency, we specialize in the critical intersection of health and wellness—where the human touch is paramount. By integrating storytelling with technology, we transcend conventional engagement to implement Whole Human Marketing. This innovative approach acknowledges the multifaceted nature of humans and leverages AI to make every brand interaction feel intuitive, context-aware, and relevant.Our dedication to human-centric innovation is the glue that binds us together and drives us forward. United by our guiding principle, we aim to connect people with brands to foster healthier, happier lives.Advance Your Career at MERGEAt MERGE, we are committed to cultivating an enriching work environment where talented and driven individuals can thrive. We foster an atmosphere that encourages innovative thinking and emotional engagement, empowering our team to produce the best work of their careers.As our Account Manager, you will…Support the daily operations of assigned account(s), coordinating seamlessly with the client brand team and external partners to develop effective strategies. As an agile member of our team, you will handle frequent client inquiries and collaborate internally to provide exceptional thought leadership and top-tier work. This role will also begin to showcase a strategic understanding of client business needs and provide reliable support to the team.Your Responsibilities Include:Assisting in all aspects of account services and client management as directed.Actively participating in internal and client status meetings.Effectively communicating client feedback to the cross-functional agency team and keeping the team informed of any changes or updates to accounts promptly.Assisting in managing projects through the client review process.Gaining insight into the brand's strategic imperatives.Assisting in tactical planning.Developing and submitting internal documentation per agency SOP.Possessing a working knowledge of all agency processes and collaborating effectively with the internal team to ensure timely project progress; assessing and monitoring team and job productivity/efficiency.Monitoring the financial status of accounts.Tracking hours and production expenses.Approving billing and invoices, coordinating with finance to manage hours.Preparing materials for client reporting with oversight.

At Appian, we embody the principles of Intensity and Excellence in everything we do. Our commitment to high standards ensures that we approach every challenge with passion and diligence, delivering quality outcomes consistently. When you become a part of Appian, you will join a dynamic team focused on achieving ambitious goals together.Are you eager to merge your technology passion with strategic problem-solving skills? Our Customer Success team is dedicated to ensuring exceptional customer outcomes. We facilitate rapid, mission-critical business impacts and partner closely with clients to realize their most innovative ideas. By joining this team, you will gain the support and opportunities for growth necessary to enhance your consulting skills.As a Technical Delivery Manager (TDM), you will play a pivotal role in achieving two essential company objectives: (1) ensuring customers attain extraordinary business outcomes through technological engagements and (2) fostering customer growth via technology expertise, trustworthy guidance, robust relationships, and demonstrable results. TDMs are tasked with managing and delivering innovative solutions on the Appian platform, overseeing all aspects of agile delivery for Appian-led engagements, including risk management and obstacle resolution. In addition, TDMs collaborate closely with front-line sales representatives to drive growth in strategic accounts and integrated deals. Your responsibilities will encompass project management, account management, relationship building with both customers and partners, financial management, opportunity qualification, problem identification, use case definition, demand generation, service positioning, and account strategy. All these activities will be conducted in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs).

Appian is hiring a Senior Technical Consultant to join the Customer Success team in Boston, Massachusetts. This position focuses on partnering with clients after the sale to deliver tailored software solutions using the Appian platform. The team works on digital transformation projects, helping organizations sharpen their competitive edge through custom applications and AI-powered tools. Key responsibilities Work directly with commercial clients to understand their business processes and technical requirements. Lead projects through every phase: definition, design, development, and implementation of custom software and AI solutions. Create and launch relational data models, and develop APIs to support system integrations. Collaborate in an agile setting with both client technical teams and business stakeholders. Explore and implement AI use cases, including integrating Appian’s AI features such as retrieval augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Enable clients to build and maintain their own process applications on the Appian platform. Working at Appian The Customer Success team values high standards, teamwork, and delivering strong business outcomes quickly. Team members support each other and their clients throughout challenging and ambitious projects, aiming for excellence in every engagement.

At Hi Marley, we understand that insurance plays a crucial role during some of life's toughest challenges. Our mission is to revolutionize communication within the Property and Casualty (P&C) industry, ensuring that these pivotal moments are handled with speed, ease, and empathy for both insurers and their clients. We develop innovative AI-driven software that keeps everyone involved in the claims process informed and connected. If you believe in blending operational excellence and automation with a personal touch in insurance, we would love to connect with you.As we continue to expand rapidly, we are in search of a Senior Account Manager to become part of our dynamic Growth Team. The ideal candidate will have a proven track record of providing strategic leadership to customer teams while collaborating effectively with internal stakeholders. Your primary responsibility will be to cultivate customer relationships, frequently engaging with C-level executives to understand their priorities and identify opportunities for enhancing Hi Marley’s impact. Teamwork and shared enthusiasm are integral to our culture, which is why this position requires two in-office days per week in our Boston office.

Location: Boston, Massachusetts (Remote) Human Interest aims to make retirement plans accessible and affordable for small and medium-sized businesses. The company addresses the challenge faced by many Americans who lack employer-sponsored retirement options. With support from investors such as Marshall Wace, Baillie Gifford, BlackRock, TPG (The Rise Fund), SoftBank, and Glynn Capital, Human Interest is expanding rapidly and changing how retirement benefits reach the workforce. Role overview The Partner Account Manager will be part of the Partnership Program, which plays a central role in the company’s growth. This position centers on building, maintaining, and growing relationships with key accounts, especially technology partners and human capital management platforms. The role suits a proactive sales professional who brings creativity, strong attention to detail, and a focus on uncovering new business opportunities. Success here will help Human Interest connect with more small and medium-sized businesses nationwide. What you will do Build, nurture, and expand referral partnerships with technology partners and human capital management platforms.