Senior Manager, Customer Success Operations

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

Senior Director of Customer Success AcuityMD is a cutting-edge software and data platform designed to expedite access to medical technologies. With approximately 6,000 new medical devices approved by the FDA annually, our platform empowers MedTech companies to enhance their product delivery to physicians, ultimately improving patient care with the latest innovations. Supported by renowned investors such as Benchmark, Redpoint, and Ajax Health, we help MedTech organizations analyze product usage, investigate variations in outcomes, and discover opportunities for physicians to better serve their patients. We are seeking a dynamic Senior Director or VP-level professional to spearhead our Customer Success efforts. This leader will oversee a dedicated team of over 7 Customer Success Managers (CSMs) focused on managing Strategic Segment accounts, each generating $1 billion or more in revenue. Your mission will be to cultivate customer loyalty, drive product adoption, and enhance overall customer satisfaction. Team Mission Our goal is to construct a world-class Commercial Team and create a systematic go-to-market strategy. We are on the lookout for high-caliber professionals in Enterprise SaaS and Medical Device customer success to engage thoughtfully with VPs, General Managers, and other key decision-makers within the Medical Device sector. Our Customer Success team is committed to a proactive, consultative, and high-touch approach, working directly with end-users to foster platform adoption and conducting Executive Business Reviews that align with strategic initiatives while quantifying and communicating ROI. Responsibilities Lead a team of CSMs dedicated to customer retention and account growth in the Strategic segment (accounts exceeding $1 billion in revenue). Manage the Strategic Customer Success team, providing training, coaching, and development while refining Customer Success processes and strategies. Engage directly with key customers during Executive Business Reviews to showcase the value delivered by AcuityMD. Support CSMs in managing at-risk accounts through risk detection, alerting, and actionable plans. Develop hiring strategies and recruit, onboard, and train exceptional CSMs. Collaborate closely with sales, product, and services teams to further AcuityMD’s customer engagement mission. Continuously monitor account health and user adoption across a diverse portfolio, reporting key performance indicators to Customer Success and broader Commercial team leadership.

About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.

About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

Smartsheet is looking for a Senior Customer Success Manager to support enterprise clients in the Eastern United States. This role centers on guiding large organizations through onboarding, adoption, and ongoing engagement with Smartsheet’s platform. The position can be based remotely within the Eastern US and reports to the Senior Manager of Customer Success. Role overview This Senior Customer Success Manager serves as the main contact for a portfolio of enterprise accounts. The focus is on driving customer satisfaction, deepening engagement, ensuring retention, and supporting account growth. Experience in SaaS account management is essential for maintaining strong renewal rates and providing technical leadership to clients. What you will do Lead onboarding for new enterprise accounts and ensure a smooth transition into active, engaged users. Develop and execute strategies to keep clients satisfied and engaged throughout their lifecycle. Act as a subject matter expert, sharing best practices and solution guidance to help customers achieve their goals and improve collaboration. Conduct regular customer success reviews, address issues with the Technical Support team, and encourage broader adoption of Smartsheet. Analyze account usage data to identify trends, provide recommendations, and increase customer satisfaction and adoption. Serve as the main point of contact for critical situations, ensuring timely resolution. Work with Sales, Training, and Professional Services to uncover new opportunities for customer engagement. Share customer feedback with Product Management, Marketing, and Sales to support ongoing improvements. Meet or exceed performance metrics related to retention and growth. Handle additional duties as assigned. Requirements Experience managing enterprise-level customer accounts, especially in a SaaS setting. Excellent communication and interpersonal abilities. Strong analytical skills for interpreting data and spotting trends. Comfort working collaboratively in a team environment. Technical knowledge of Smartsheet or similar applications is preferred. This position offers the flexibility to work remotely within the Eastern US territory.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.

The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.

Join Our TeamCyvl is an innovative tech startup located in Boston, Massachusetts, dedicated to transforming how governments visualize and manage their transportation infrastructure. Our cutting-edge hardware and software solutions utilize advanced 3D mapping sensors to gather LiDAR, imagery, and GPS data, which are integrated into our customers' vehicles. This data is then processed through our sophisticated AI-driven cloud systems to provide actionable geospatial insights that optimize city operations and resource management.At Cyvl, we are passionate about empowering governments to develop and sustain public infrastructure that enhances community pride through faster decision-making facilitated by our sensors and Infrastructure Intelligence Platform. We are currently seeking a Director of Customer Success to spearhead customer retention, expansion strategies, and post-sales system design. In this role, you will establish systems, segmentation, automation, and a health scoring framework that elevates Customer Success from a reactive support function to a driver of proactive revenue growth.As a dynamic and rapidly growing team, we are committed to addressing real-world challenges with authenticity, simplicity, and boldness. Each team member is encouraged to take ownership, achieve tangible results, and make a lasting impact in the communities we serve.

About the RoleWe are seeking a skilled Senior Manager of Strategy & Planning to lead our global Customer Success Strategy & Planning initiatives at MongoDB. In this pivotal role, you will immerse yourself in the core operations of our Sales and Customer Success divisions, forming essential relationships with senior leadership, mentoring your team, and spearheading initiatives aimed at driving sales growth. The ideal candidate possesses a deep understanding of team dynamics, a passion for data analysis to derive actionable insights, and excels at crafting narratives that empower our Sales team.As a key member of the Strategy and Planning team, which is part of our broader Sales Operations, you will function as a business partner to our Senior Leaders. This position provides an opportunity to act as the 'COO' of the Customer Success business, encompassing a wide array of strategic initiatives such as analyzing business inefficiencies, piloting innovative roles and engagement mechanisms, and deriving meaningful insights from sales data.

Talon.One’s Customer Success team is growing in the AMER region. This remote Customer Success Manager role supports enterprise clients, with a focus on the Boston and New York areas. The position centers on developing strong client relationships, helping customers get the most from Talon.One’s API-driven incentives platform, and ensuring their feedback leads to meaningful product improvements. Role overview Customer Success Managers at Talon.One work closely with clients to understand their business goals, encourage product adoption, and translate customer needs into actionable insights for internal teams. The role requires balancing technical knowledge with strong communication, often collaborating with Sales, Partnerships, Product, and Marketing. Expect to manage projects, resolve technical issues with support from engineering teams, and help build scalable processes for customer success. This position is remote, but candidates must live within commuting distance of either Boston or New York. What you will do Build and maintain relationships with customers, learning about their objectives and challenges. Promote adoption of the Talon.One platform and share insights with Sales, Marketing, and Product teams. Connect customers’ marketing strategies to the technical capabilities of the API-driven system. Explain complex product configurations in clear, accessible language. Requirements Strong communication skills for supporting enterprise clients and managing projects. Comfort working with technical teams and explaining technical concepts. Ability to commute to Boston or New York as needed. Compensation The anticipated total compensation for this role is $125,000 OTE. Actual compensation may vary based on experience, skills, qualifications, and location. The salary range is subject to change.

Join Varicent, where we're revolutionizing the Sales Performance Management (SPM) landscape and transforming how organizations achieve revenue success. Our innovative SaaS solutions empower revenue leaders across the globe to craft more effective go-to-market strategies, enhance seller performance, and tap into previously unrecognized potential. Recognized as a market leader in various industry reports, our offerings are trusted by a wide array of global giants such as T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and countless others.Here’s why you’ll excel at Varicent:Innovate with Purpose: Create impactful solutions for customers worldwide.Join Excellence: Collaborate within a diverse and innovative team.Shape the Future: Lead initiatives that redefine revenue optimization.Grow Together: Discover your potential in a nurturing environment.Become part of Varicent—where your skills and ambitions converge with limitless opportunities!We are in search of a Vice President of Customer Success to spearhead our Customer Success Manager (CSM) and Technical Account Manager (TAM) teams across Growth, Enterprise, and Strategic customer segments in the Americas and EMEA.

Later stands at the forefront of influencer marketing, empowering brands to craft memorable campaigns with assurance. By leveraging genuine creator relationships, reliable insights, and expert advice, Later eliminates uncertainty from one of marketing's most prominent investments.Our native AI-driven platform, enriched by over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—enables teams to anticipate successful strategies before launching.With a blend of trusted insights and expert guidance, Later empowers brands to select the ideal creators, execute comprehensive campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by leading enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly merges creativity with performance, ensuring campaigns not only look impressive but also yield tangible results. Discover more at later.com.About This Position:As a Senior Account Manager, you will be responsible for the retention, expansion, and long-term success of a portfolio of key customers. This revenue-critical role focuses on driving net revenue retention through renewals, upsells, and cross-sell opportunities, while ensuring customers consistently realize significant value from Later’s offerings.In this role, you will serve as a trusted advisor to senior stakeholders, effectively balancing strategic planning with hands-on execution. Success in this position demands strong commercial acumen, excellent executive communication skills, and the ability to proactively uncover growth opportunities within multifaceted customer organizations.This position reports to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance to ensure customer growth with Later over time.Your Responsibilities:Strategic DevelopmentDevelop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes achieved through Later.Identify and actively pursue expansion opportunities across products and services within your book of business.Establish and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.Provide strategic, commercial insights to enhance client relationships and drive value.

Smartsheet is looking for a Customer Success Manager II to support a portfolio of large enterprise accounts. This position focuses on building strong customer relationships, driving application engagement, and supporting retention and growth. The Customer Success Manager II acts as the main point of contact for clients, working to understand their goals, offer tailored guidance, and ensure they gain the most value from Smartsheet’s platform. This role reports to a Senior Manager of Customer Success and offers remote flexibility. Collaboration with Account Teams, including Sales, Presales, and Services, is central to the work, so candidates based in the Central or Eastern United States are preferred. What you will do Lead onboarding for enterprise customers, supporting ongoing adoption and engagement throughout their lifecycle. Work with cross-functional account teams to develop territory plans that focus on customer satisfaction, retention, and expansion. Create and execute data-driven enablement strategies to increase adoption, highlight product value, and build lasting partnerships. Serve as a Smartsheet expert, helping customers drive organizational impact and improve collaboration. Run regular customer success reviews to assess satisfaction, address issues with Technical Support, and encourage broader Smartsheet use. Share best practices to help customers realize the full benefits of Smartsheet. Analyze usage patterns to gather insights, make recommendations, and boost satisfaction and adoption. Act as the primary contact for resolving critical situations. Collaborate with Sales, Training, and Professional Services to identify new growth opportunities within accounts. Requirements Experience managing SaaS enterprise accounts with a focus on engagement, retention, and technical leadership. Ability to collaborate closely with cross-functional teams. Comfort working remotely and partnering with teams across different regions.