About the job
MERGE is a marketing and technology agency in Boston, MA, with a focus on health and wellness. The team blends storytelling with technology to create brand experiences that feel seamless and meaningful. Their approach, called Whole Human Marketing, combines an understanding of human needs with AI to support stronger brand connections.
The company’s mission is to connect people and brands in ways that encourage healthier, happier lives. MERGE values innovation centered on real human experiences and fosters a workplace where thoughtful, emotionally engaged work is encouraged.
Role overview
The Senior Account Manager leads account management activities, handling daily interactions between account teams and clients. This role requires both strategic planning and direct involvement in projects. Building strong relationships with current and potential clients is central, as is ensuring projects are delivered on time. As a senior leader, the Senior Account Manager acts as a solution-focused partner, supporting long-term partnerships and maintaining high client engagement.
Key responsibilities
- Provide strategic leadership for the Account Management team
- Build and maintain relationships with senior clients, addressing their needs as well as the agency’s
- Identify new business opportunities and implement solutions based on previous experience
- Collaborate with senior staff across account management and other departments to achieve project goals or resolve challenges
- Mentor and support the account team as a trusted advisor
- Stay up to date on MERGE’s solutions and resources to identify and pursue new opportunities

