Principal Industry Strategist - Customer Service Solutions

Insurance plays a crucial role during some of life’s toughest moments. At Hi Marley, we are dedicated to revolutionizing communication within the Property and Casualty (P&C) insurance sector. Our mission is to streamline these interactions, making them quicker, more straightforward, and more compassionate for both insurers and their clients. We develop AI-driven software that keeps the conversation around claims informed and connected. If you share our belief that insurance can blend operational efficiency and automation with a personal touch, we would be excited to connect with you.As we expand, we are seeking a Principal Industry Strategist (Service) to spearhead the development of innovative communication solutions for Customer Service in P&C insurance. You will leverage your expertise in Policy and Billing Service operations, strategy, and metrics, along with a profound understanding of the challenges faced by customers and employees that are ripe for enhancement.Your role will encompass serving as both an internal and external industry authority—leading discussions with our clients, identifying high-value problems to address, shaping product development, and driving thought leadership that places Hi Marley at the forefront of P&C innovation. You will inform strategic decision-making through market insights, competitive intelligence, and a structured evaluation of opportunities. The ideal candidate will possess a robust blend of customer empathy, industry knowledge, and analytical precision to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance.

At Hi Marley, we recognize that insurance plays a vital role in people's lives during their most challenging times. Our mission is to revolutionize communication in the Property and Casualty (P&C) industry, ensuring that these critical moments are handled with speed, ease, and empathy for both carriers and their customers. We develop AI-driven software that keeps all parties in the claims process informed and connected. If you share our vision of combining operational excellence, automation, and a human touch in insurance, we would be excited to connect with you.As we continue to expand, we are seeking a Principal Industry Strategist (Property Claims) to lead Hi Marley in redefining how P&C insurers deliver exceptional Property Claims experiences. You will connect communication, processes, technology, and ecosystem partners to enhance outcomes for policyholders and carriers. Your extensive expertise in claims operations, strategy, and the complete property claims journey will be pivotal in this role.

Maven AGI seeks a Principal Solutions Architect based in Boston. This senior position plays a key role in shaping technology architecture for both client projects and internal efforts. Collaboration with teams across engineering, product, and business is central to the work, ensuring solutions meet client requirements and align with broader business goals. Role overview The Principal Solutions Architect designs technology architectures that address a range of client needs. The role involves guiding projects from initial concept through to implementation, ensuring solutions are scalable and practical. Working closely with cross-functional teams, this architect helps translate complex challenges into effective technical strategies. What you will do Create technology architectures tailored to client objectives and business priorities Collaborate with engineering, product, and business teams throughout each project lifecycle Lead the implementation of scalable solutions for diverse technical problems Requirements Significant experience in technology architecture Skill in turning complex client challenges into actionable solutions Interest in applying new technologies to address business needs This position requires working onsite in Boston.

At Hi Marley, we believe that insurance plays a crucial role in people's lives during their most challenging moments. Our mission is to revolutionize communication in the property and casualty (P&C) industry, ensuring that these critical interactions are faster, simpler, and more empathetic for both carriers and their clients. We develop AI-driven software that keeps the claims conversation seamless and connected. If you are passionate about blending operational excellence and automation with a personal touch, we’d love to hear from you.As we continue to grow our enterprise presence, we are in search of a Principal Solutions Consultant to collaborate on our most strategic and intricate opportunities. In this highly autonomous and revenue-critical position, you will partner with Sales leadership to define solution strategies for leading P&C insurers, conducting discovery sessions, translating business challenges into compelling solution narratives, and helping executives envision what’s achievable.This role is ideal for a proactive individual who enjoys solving complex problems and influencing high-stakes agreements. You will be deeply involved in enterprise opportunities, engaging with senior stakeholders, guiding solution strategies, and ensuring alignment between technology, business value, and customer outcomes.

About the Company:Industrious stands as the leading provider of premium workplace-as-a-service solutions and is recognized for offering the highest-rated workplaces in the industry. Our mission centers on fostering exceptional workdays for teams across various sizes and stages, including our own. We believe that the essence of a great workday lies in the people alongside you and the challenges you tackle together. We seek individuals who think innovatively and flourish in a genuinely collaborative environment. We value fresh ideas and celebrate every success as a team. Our goal is to make a significant impact on the workplace experiences of our members.At Industrious, we believe that great days begin with authentic self-expression at work. The diversity of backgrounds, thoughts, and ideas is crucial for our success in creating exceptional workplace experiences for our members and for one another. We are dedicated to cultivating an inclusive and respectful atmosphere where individuality and uniqueness are cherished. You are recognized for who YOU are. We honor our team members as unique contributors who can achieve remarkable outcomes when collaborating as one cohesive unit.We take pride in being acknowledged as one of America’s 500 fastest-growing companies by Inc. Magazine in 2020 and recognized as one of Forbes’ Best Startup Employers.To explore more, visit www.industriousoffice.com/careers.About the Role:This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a convenient commuting distance of Boston, MA. To assist with commuting, our compensation package offers excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You’ll be the essential connector and a familiar face in the community. Managing your own location, you will leverage your business acumen to streamline details and communications for seamless operations. You can engage confidently with executives and are unafraid to ask questions when needed. Your enthusiasm for networking within the broader business ecosystem is evident. You take pride in representing Industrious in your local market, actively seeking potential members to provide them with an outstanding workday experience. Your innate curiosity drives your success in our consultative sales approach, allowing you to identify and address the unique needs of individuals. You orchestrate remarkable events and appreciate the hard work required behind the scenes to make them happen. Your passion for helping others is evident in everything you do.

Overview - Join us as a Founding Deployment Strategist at Lovable, where you'll lead users from initial value to comprehensive adoption of our innovative platform. Your role will involve forging strong relationships, accelerating customer deployment, and transforming accounts into success stories through deep engagement with their workflows and collaboration with their teams.Why Choose Lovable?At Lovable, we empower everyone to create software using AI. With over 2 million users across 200+ countries, our platform is transforming the software development landscape. This is a unique chance to redefine digital creation in a growing company based in Boston and Stockholm. We pride ourselves on our culture of ownership, speed, and collaborative spirit, seeking individuals who are passionate, efficient, and ready to make a significant impact.QualificationsProven experience in Customer Success, account management, or solution consulting within SaaS or AI sectors.Demonstrated success in driving adoption, renewals, and expansion for Enterprise and Strategic accounts.Technical proficiency to partner with tech teams in scoping, architecting, and deploying large-scale custom solutions.Exceptional communication skills to translate technical features into valuable business outcomes.Experience in conducting onboarding, quarterly business reviews (QBRs), and developing success plans with various stakeholders.Ability to navigate ambiguity and adapt in a fast-paced, high-growth environment.Bonus: Familiarity with developer tools or AI-native products.Your ResponsibilitiesChampion Customer Success & Adoption initiatives.Manage post-sale success including onboarding, adoption, renewals, and account expansion for key clients.Develop and implement success plans that align with client goals and product strengths.Facilitate value realization through proactive check-ins, QBRs, and enablement sessions.Monitor health scores, usage, and adoption metrics to pinpoint risks and opportunities.Serve as a strategic advisor, guiding clients on best practices and new features.

Are you prepared to create significant change?Technical Solution Architect – C&IP Technology & Experience Practice Overview West Monroe is on the lookout for a Technical Solution Architect to join our Technology & Experience (TechEx) practice. In this role, you will support large-scale, partner-led system integration initiatives for our Consumer & Industrial Products clients.We collaborate with manufacturers and distributors to modernize ERP platforms, enterprise applications, and integration ecosystems.Role Summary As a Technical Solution Architect – C&IP, you will spearhead solution definition and architectural governance for ERP and platform-centric transformations delivered via system integrators.This role is primarily focused on pre-sales and deal shaping, with minimal delivery involvement in a QA and oversight capacity.Responsibilities

Become an integral part of a dynamic and expanding team that collaborates closely with pioneering talent acquisition professionals and industry thought leaders across diverse sectors and regions. Your role will involve acting as a trusted advisor to our clients, adopting a consultative approach to equip them with the tools and strategies necessary for achieving sustained success as top-tier hiring organizations, utilizing the comprehensive Lever product suite.We value innovation, collaboration, and a results-driven mindset. As part of our team, you will engage in meaningful projects that empower organizations to transform their hiring processes into a competitive advantage.

About SimpliSafe At SimpliSafe, we are at the forefront of high-tech home security, driven by our mission to safeguard every home. We have cultivated a culture that not only cherishes the safety of our clients but also values the career development of our team members. In our no-ego environment, collaboration and innovation thrive, creating ample opportunities for those ready to face new challenges and make a significant impact on the lives we protect. We don’t just want you to work here; we want you to flourish. Our hybrid work model allows our teams to balance office and home working seamlessly. Expect to collaborate in our state-of-the-art Boston office on two core days—typically Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose your workspace for the remaining days. This approach allows us to harness the benefits of both environments to optimize productivity. Why We Are Hiring We are expanding our Tools and Automation organization, specifically within the Test Platform Services (TPS) team. TPS is responsible for building and managing the platforms and automation that validate the comprehensive SimpliSafe ecosystem, which includes connected cameras, sensors, base stations, firmware, cloud services, monitoring workflows, and mobile applications. Our goal is to enable scalable, production-like validation across hardware, firmware, and distributed software systems. This ensures our devices perform accurately in real-world conditions and that essential customer journeys operate reliably before they are deployed to production. We are on the lookout for a Software Engineer who can lead the technical vision for TPS while managing a team of engineers. This position merges hands-on architectural responsibilities with leadership and mentorship, offering a unique opportunity for those looking to make a significant impact. This role is highly collaborative, requiring close partnerships with Infrastructure, Backend, Firmware, and Monitoring teams to ensure our validation platforms evolve in line with product and system complexity. It’s perfect for a leader who wishes to stay technically involved while shaping a high-performing engineering team dedicated to validating complex, distributed systems at scale. Your Responsibilities Establish and implement the long-term architectural vision for scalable validation platforms, with a focus on automation, performance, and resilience testing capabilities. Collaborate cross-functionally with Infrastructure, Backend, Firmware, Monitoring, and Product teams to ensure alignment of validation systems with product architecture, roadmaps, and business objectives. Guarantee that virtual devices and simulation systems accurately represent real-world hardware behavior, minimizing discrepancies between physical and virtual environments.

About the OpportunityJoin Contentful’s Professional Services team as a Senior Personalization Solution Architect. We're seeking a dedicated expert in personalization and experimentation, someone who has successfully built, managed, and expanded personalization initiatives within production environments. This role emphasizes a hands-on approach with the technical expertise necessary to implement advanced personalization within contemporary composable architectures.This is not a generalized Solution Architect position; it demands profound insights and practical experience in audience strategy, decision-making, experimentation, and performance measurement. You will be expected to design and execute high-quality technical solutions using Contentful Personalization.In this role, you will collaborate closely with customer engineering, product, and marketing teams to create and implement sophisticated personalization and experimentation strategies. You'll also act as a vital liaison between Contentful's Product and Engineering teams, helping to mitigate implementation risks, expedite value delivery, and establish effective feedback loops for intricate personalization scenarios.What to Expect?Leadership in Personalization & ExperimentationOversee the comprehensive design of personalization and experimentation programs, which includes:Developing audience and segmentation strategies based on behavioral, contextual, and first-party data.Creating decision-making models that harmonize relevance, performance, and governance.Implementing experimentation frameworks (A/B testing, multivariate testing, holdouts) with clear hypotheses and success criteria.Develop scalable personalization strategies that include:Establishing guardrails to avert over-personalization, bias, and negative user experiences.Formulating strategies for global, multi-brand, or multi-region implementations.Weighing trade-offs between targeting accuracy, latency, and operational complexity.Define measurement methodologies that link:User behavior to decision-making logic, exposure, and ultimately, business outcomes.Serve as a domain authority in personalization and experimentation, confidently guiding both technical and non-technical stakeholders through best practices, limitations, and trade-offs.Technical Solution Architecture & Hands-On ImplementationDesign and deliver end-to-end personalization solutions that align with the business objectives and user needs.

Join Our Team! George P. Johnson Experience Marketing is excited to announce an opening for an Experience Strategist in our dynamic and expanding team! This position is hybrid, requiring attendance at either our Boston or New York City office at least 2 days per week. Your Impact As an Experience Strategist (XS), you will be instrumental in developing and implementing strategies for a diverse array of projects, such as proprietary events, activations at third-party trade shows, product or service roadshows, and seller enablement initiatives. Your primary focus will be understanding the needs of attendees, whether in-person or virtual, and creating tailored solutions that drive engagement and action on behalf of our clients. This role is essential at GPJ, and you will be a valued member of both the client and agency teams. You will cultivate and sustain 'Trusted Advisor' relationships with creative, account, and client teams, encouraging a culture of collaboration and trust. Your responsibilities will include formulating comprehensive experience strategies that integrate physical, digital, social, and mobile components. Additionally, you will be tasked with creating reusable templates that encapsulate best practices in strategy, research, planning, and analytics, enhancing our approach across various accounts. A key aspect of your role will be to develop clear and compelling creative briefs that inspire innovative ideas for both you and your internal partners in 2D and 3D design. You will engage actively in ideation sessions aimed at brainstorming and concept development, collectively crafting inventive solutions. Furthermore, you will take the initiative to research and explore new experience strategies, technology-driven engagement methodologies, and industry-leading practices. This commitment will enhance our capacity to advise clients and internal teams while fortifying our strategic recommendations. Your role will also include conducting research and planning activities related to experiential marketing solutions, which may include workshops, stakeholder interviews, and program audits. Moreover, you will play a vital role in auditing and analyzing events to provide valuable insights. Your ability to lead client discussions and presentations, both in-person and via phone, will be crucial in effectively communicating our strategies and recommendations. Your strong creative aptitude will be paired with exceptional verbal skills, which include writing, presentation, and facilitation development, as well as a refined appreciation for 2D and 3D design elements.

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. Our innovative approach weaves storytelling with technology, enabling us to transcend traditional engagement methods through Whole Human Marketing. This philosophy recognizes the multidimensional nature of humanity and employs AI to ensure that every brand interaction is natural, contextual, and relevant.This commitment to human-first innovation unites us and propels our mission forward: to connect people and brands in empowering healthier, happier lives.Elevate Your Career with UsAt MERGE, we strive to cultivate an exceptional work environment where talented and ambitious individuals can thrive. We offer experiences that inspire people to think bigger and feel deeper, engaging both their minds and hearts to produce the best work of their careers.As our SEO Strategist, you will:Serve as the primary architect of digital growth for our clients, expertly balancing high-level strategic planning with hands-on execution. You will take full ownership of site health, converting complex data into actionable strategies while confidently navigating the dynamic landscape of search. This role is high-impact and client-facing, where your forecasting abilities are as critical as your presentation skills. If you are a lifelong learner who excels at staying ahead of algorithms and translating technical insights into engaging narratives, you will thrive in this role.Your Responsibilities Include:Developing and implementing comprehensive SEO strategies to enhance organic website traffic and improve search engine rankings.Conducting keyword research to pinpoint high-potential target keywords and optimize website content accordingly.Performing on-page optimization such as meta tag optimization, URL structuring, keyword placement, and content enhancement to boost website visibility.Optimizing website architecture, internal linking, and navigation structure to enhance user experience and search engine accessibility.Monitoring and analyzing website performance utilizing SEO tools and analytics platforms to identify improvement areas and track key performance indicators (KPIs).Conducting competitor analysis to discover opportunities and formulate strategies to surpass competitors in organic search rankings.

Join Our Team as an Account Strategist!At RTB House, we harness cutting-edge marketing technologies to deliver impactful results for premier brands and agencies worldwide. Our proprietary ad-buying engine, uniquely powered by Deep Learning algorithms, allows advertisers to achieve exceptional outcomes at every stage of their marketing funnel.As a crucial member of our U.S. team, which comprises over 75 dedicated professionals, you will blend local insights with our global vision to craft innovative marketing solutions that address diverse market demands.In this client-facing position, you will have the opportunity to cultivate and sustain strong client relationships, serving as a trusted advisor within our suite of products. Your role will be pivotal in enhancing current partnerships, managing campaigns, and ensuring optimal performance.Why Choose RTB House?This role is ideal for individuals who are self-motivated, excel at connecting with others, and possess a tenacious spirit. If you maintain a high level of professionalism and have a solid understanding of the digital ecosystem, we encourage you to apply today!Your Responsibilities:Work with some of the largest U.S. and global brands, supporting senior-level team members while also owning key client relationships and driving their account development and growth strategy.Establish and nurture strong client relationships through regular face-to-face meetings, supplemented by communication via phone, video, and email.Ensure clear, concise, and timely communication regarding all customer inquiries.Collaborate with Technical Account Managers to manage and optimize campaigns to meet clients’ performance goals.Become an expert in all aspects of RTB House, maintaining comprehensive knowledge of our products and services.Provide regular reports and updates on campaign performance, including quarterly business review (QBR) presentations.

About Compass Compass helps people find their place in the world. Since 2012, the company has built an end-to-end platform for residential real estate agents, aiming to raise the bar for service to buyers and sellers. Role Overview The Marketing Strategist (Marketing Advisor) joins a team dedicated to supporting Compass agents with marketing and branding projects from start to finish. This group manages projects, offers strategic guidance, and helps agents realize their marketing goals. The work involves collaborating with stakeholders to develop strategies that improve the agent experience and drive results. This role is fully in-office in Boston, Cambridge, or Wellesley, MA. What You Will Do Implement marketing strategies for a range of real estate agents to help grow their businesses and improve client satisfaction. Manage custom marketing requests end-to-end, including design workflows, vendor coordination, agent communications, and post-campaign reviews. Develop tailored marketing plans and recommendations, guiding agents on how to use their budgets for branding, print ads, digital campaigns, social media, direct mail, video, and paid media. Act as a subject matter expert on market performance, client needs, Compass tools, and local trends. Build strong relationships with agents and stakeholders through clear communication, proactive updates, and thoughtful handling of concerns. Maintain Compass brand standards in all marketing and design materials while integrating agent-specific branding. Quickly create templated creative assets such as print ads and brochures using InDesign and Compass platforms, ensuring quality and brand consistency. Provide outstanding customer service with helpful support, personalized recognition, and proactive marketing advice. Promote a positive team culture by encouraging colleagues, focusing on solutions, and supporting change when needed.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! We are looking for enthusiastic individuals who are passionate about delivering excellent customer service and ensuring a positive experience for our customers. As a key member of our team, you will handle customer inquiries, process orders, and provide support for any issues that arise.Your role will be crucial in maintaining our reputation for quality and service, and you will have the opportunity to develop your skills in a fast-paced and rewarding environment.

Overview*Candidates MUST BE geographically located within the Northeast region of the United States (Preferred Location: Boston, MA)*Join the ePlus Service Provider Group (SPG) as a Solutions Architect and become an integral part of a team dedicated to delivering exceptional support to telecommunications customers throughout the Northeast. In this role, you will act as a trusted technical advisor to a range of service providers including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will have extensive technical knowledge in advanced routing and optical networking, emphasizing next-generation MPLS and optical transport architectures.Key technologies pertinent to this role include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs).As a Solutions Architect - Service Provider, you will collaborate closely with a dedicated Account Executive to engage with customers, evaluate their current network environments, and outline future-state designs. Your responsibilities will encompass customer presentations, onsite whiteboarding sessions, OEM and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements.This high-impact, customer-facing pre-sales role requires a unique blend of deep technical expertise and strategic engagement to support and secure complex, high-value business opportunities.Your ImpactThe essential functions of this position include:

Join Databricks as a Resident Solutions Architect specializing in Financial Services. In this role, you will leverage your expertise to deliver exceptional solutions, guiding our clients through complex challenges and ensuring they achieve their business goals. You will collaborate closely with various stakeholders, including technical teams, to translate business requirements into innovative solutions.

Join Armis Security, a leader in cyber exposure management and security, where we protect organizations by managing their cyber risk exposure in real-time. In today’s fast-paced, perimeter-less environment, we empower businesses to continuously see, protect, and manage critical assets, whether they reside on the ground or in the cloud. Our solutions safeguard Fortune 100, 200, and 500 companies, along with national governments and local entities, ensuring the safety and security of vital infrastructure and society 24/7.Armis is a privately held company based in California.The Role...As a passionate and driven Sales Strategist at Armis Security, you will be integral to our dynamic team. This position focuses on one of our core products and plays a pivotal role in accelerating technical sales and pre-sales initiatives. The ideal candidate will possess a robust background in technical sales or as a Sales Engineer, with a strong enthusiasm for vulnerability solutions and remediation. You will evolve into a commercially-focused subject matter expert for our offerings.What You Will Do:Serve as a technical overlay specialist for Application Security throughout the sales process, collaborating with the sales team to understand customer needs and propose impactful solutions.Lead and support pre-sales activities, including delivering technical presentations, demonstrations, and scoping solutions, while closely working with prospects to comprehend their technical challenges.Become an expert on Application Security and related technologies, effectively articulating the technical benefits and competitive advantages to both technical and non-technical audiences.Engage with prospects and customers to build meaningful relationships, providing expert guidance on how Application Security can fulfill their specific vulnerability management requirements.Collaborate with product management and engineering teams to relay field feedback and influence the product roadmap, acting as a liaison to ensure customer success.Stay abreast of industry trends, competitive landscapes, and emerging technologies in vulnerability management and remediation.

FleishmanHillard, a premier global communications agency, is seeking a Vice President, Digital Health Strategist to spearhead digital initiatives for a prominent healthcare client. This pivotal role involves crafting and executing social media and digital strategies, including content development, creative campaigns, strategies for medical meetings and conferences, and influencer activations. As part of our integrated services and healthcare teams, you will deploy innovative, social-first communication strategies that address complex client challenges. The ideal candidate will exhibit a digital-first approach, extensive experience in the healthcare sector, and an awareness of emerging trends across pharmaceuticals, biotechnology, and consumer communications. Our social and digital initiatives encompass both branded and unbranded communications, disease awareness campaigns, as well as corporate communications. Key responsibilities include ongoing ideation, strategic consultation for major initiatives, and relationship management. As a subject matter expert and strategic advisor, you will develop points of view, toolkits, and guidance documents, serving as a trusted partner to clients and key stakeholders. We seek individuals who are collaborative, eager to innovate, and ready to tackle client challenges in the highly regulated healthcare industry, particularly as social media practices continue to evolve. FleishmanHillard is committed to impact and inclusion, fostering a workplace where every individual can thrive. We uphold our dedication to our people and the communities we serve and actively seek candidates who share our passion for enhancing our impact and inclusion goals.

At Klaviyo, we embrace the diverse experiences and perspectives that each Klaviyo (our affectionate term for team members) brings to our dynamic workplace. We believe that everyone deserves a chance to succeed and appreciate unique backgrounds beyond traditional qualifications. If you feel you align closely with this role, we encourage you to apply. To explore more about life at Klaviyo and how we empower creators to take charge of their destinies, please visit our careers page. As a hands-on Principal Engineer specializing in compute, networking, storage, runtimes (e.g., Kubernetes), CI/CD, and observability, you will be instrumental in architecting a robust service platform that facilitates rapid and secure deployments. This is an individual contributor role without direct reports; you will lead through exemplary design, coding practices, and incident management, establishing technical standards and service level objectives (SLOs) for our platform services.