About the job
One Medical aims to make primary care more affordable, accessible, and enjoyable by transforming the healthcare experience for patients, providers, employers, and health networks. The team blends in-office care, 24/7 virtual support, on-site labs, and programs for preventive care, chronic illness management, and mental health. Since joining Amazon in February 2023, One Medical has continued to expand its reach while building a diverse and empathetic team.
Role overview
This Phlebotomist and Front Desk Assistant (Float) position supports several One Medical locations throughout the Boston, MA area. The role combines clinical responsibilities with front desk support, helping to create a smooth and welcoming experience for every patient. Internally, this position is known as Lab Services Specialist/Member Support Specialist.
What you will do
- Perform venipuncture and collect specimens, prioritizing patient comfort and safety
- Provide essential clinical support services within the office
- Act as the first point of contact for patients by greeting and assisting them at the front desk
- Maintain the office lobby’s appearance and atmosphere to reflect One Medical’s brand
- Assist Practice Coordinators, Operations Managers, and healthcare providers as needed
- Work as a float team member across multiple locations within the designated market
Requirements
- Proven specimen collection skills and clinical knowledge
- Strong interpersonal abilities for both lab and front desk interactions
- Clear verbal and written communication skills
- Problem-solving mindset and a collaborative approach
- Empathy, focus, and compassion in every patient interaction
- Openness to feedback and willingness to learn
- Ability to adapt to changing needs of patients and colleagues

