About the job
About Us
At Entyre, we are on a mission to revolutionize elderly care, positioning ourselves as the fastest-growing company in the industry. Our aim is to simplify the process for families seeking care in their most challenging times. As we expand rapidly across the United States, entering new markets and establishing robust operations, we seek dedicated operators ready to create the systems that will support this growth.
Position Overview
The Operational Excellence Manager holds a pivotal role within Entyre, central to our operational success. This is not merely a role focused on process documentation; it involves dynamic travel across our markets to critically assess and enhance local operations. Collaborating closely with General Managers and operational teams, your primary objective will be to identify and eliminate inefficiencies, mitigate hidden risks, and rectify failure points in our operational framework. Engaging directly at the source (Gemba), you will observe and analyze workflows, dissecting processes to uncover opportunities for improvement, even in seemingly functional areas. A Six Sigma mindset is essential, emphasizing structured problem-solving, root cause analysis, and measurable enhancements in key operational metrics. You will operate under significant time constraints to facilitate rapid performance improvements while developing scalable processes. In addition to local optimization, you will guide leaders across various states to adopt consistent working styles, operational standards, and execution disciplines. This role reports directly to the COO.
Key Responsibilities
Conduct extensive travel across Entyre markets to assess operations and collaborate with General Managers to enhance execution and operational performance.
Utilize a Gemba approach to observe firsthand how work is executed on the ground.
Analyze operational workflows to pinpoint inefficiencies, bottlenecks, quality concerns, and hidden risks.
Enhance the input metrics that influence market performance by refining operational processes and reinforcing execution discipline.
Employ structured problem-solving techniques (e.g., Lean or Six Sigma methodologies) to diagnose root causes and implement lasting solutions.
Continuously challenge established practices and rigorously test processes, regardless of their apparent effectiveness.
Act with urgency to intervene directly in workflows, driving improvements in execution and elevating performance.
Design and implement optimized workflows, standards, and controls that enhance reliability, speed, and scalability.
Share proven operational methods and best practices across markets to elevate performance across the organization.
Develop operational dashboards and metrics to provide visibility into process performance.

