Implementation & Onboarding ManagerBoston, MassachusettsHybrid Office ModelAbout UsAt Clasp, we are a venture-backed startup on a mission to redefine access to education and career opportunities. We aim to transform how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, fostering mutual benefits through accessible education financing. We don’t just see ourselves as a fintech; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio company of SHRM (the leading HR organization globally), Clasp has been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Our commitment to social impact and innovation drives us to reshape the workforce one opportunity at a time. Join us in empowering learners to unlock fulfilling careers that positively impact their communities and beyond.Your RoleWe are looking for an Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role encompasses the entire experience from partnership signing to program launch and operational activation. You will guide employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs are launched efficiently, delivering value promptly. This position is central to Clasp's partner ecosystem and requires a proactive individual who excels in execution across teams, influences stakeholders without formal authority, and establishes effective operational rhythms to guarantee successful implementations. The ideal candidate is both an operations expert and a relationship builder, capable of managing complex launches while fostering trust with both employer partners and internal teams.Key ResponsibilitiesLead end-to-end onboarding and implementation of Clasp programs with employer partners from partnership signing through program launch and operational activation.Create and manage implementation plans, timelines, and milestones to ensure successful and timely program launches.Act as the internal quarterback for partner launches, orchestrating efforts across Partnerships, Product, Engineering, Marketing, and Operations teams.

Employer Implementation & Onboarding ManagerLocation: Boston, MassachusettsWork Model: HybridAbout UsAt Clasp, we are a dynamic, venture-backed startup on a mission to revolutionize access to education and career pathways. We are innovating the way employers attract and retain essential talent while addressing the student debt crisis. Our unique platform connects employers, educational institutions, and diverse talent, creating a pathway for mutual benefit through accessible education financing. More than just a fintech, we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a proud portfolio member of the SHRM (Society for Human Resource Management), we have also been featured as one of the “43 Startups to Bet Your Career On in 2025” by Business Insider. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners and unlocking rewarding careers that foster positive change in their communities.Your RoleWe are seeking an enthusiastic Employer Implementation & Onboarding Manager to spearhead the successful launch of Clasp programs with our employer partners. This role oversees the journey from signed partnership to program launch and operational activation. You will lead employer partners through the onboarding process, coordinate with cross-functional internal teams, and ensure that new programs launch efficiently and deliver value promptly. This pivotal role requires a proactive individual capable of driving results across teams, influencing stakeholders without formal authority, and establishing the operational rhythm necessary for successful implementations. The ideal candidate will be both an operational leader and a relationship builder, adept at managing complex launches while fostering trust with employer partners and internal teams.Key ResponsibilitiesOversee the complete onboarding and implementation of Clasp programs with employer partners, from signed agreements to program activation.Develop and manage comprehensive implementation plans, including timelines and milestones to ensure timely program launches.Act as the internal coordinator for partner launches, collaborating with teams across Partnerships, Product, Engineering, Marketing, and Operations.Build strong relationships with employer partners and internal teams to ensure successful execution and satisfaction.

Join Arcadia as an Implementation Manager and play a pivotal role in driving the successful deployment of our innovative solutions. You will work collaboratively with cross-functional teams to ensure that our clients receive top-tier service and support during the implementation process. This position offers a unique opportunity to leverage your project management skills in a fast-paced environment while contributing to the growth of our organization.

We are seeking a dynamic and detail-oriented Implementation Manager to join our team at Benchling in Boston, MA. In this pivotal role, you will be responsible for overseeing the execution of implementation projects, ensuring they are completed on time and within scope. You will collaborate closely with clients and internal teams to drive successful adoption of our platform, providing exceptional support and guidance throughout the process.

The biotechnology industry is revolutionizing our world, impacting everything from the medicines we consume and the crops we cultivate to the materials we wear and the household products we depend on daily. To keep pace with the rapid advancements in science, innovative technology is essential.At Benchling, our mission is to harness the potential of biotechnology. Leading biotech companies leverage Benchling’s R&D Cloud to develop groundbreaking products, accelerating their journey to critical milestones and market readiness. Join us in our endeavor to bring cutting-edge software solutions to the forefront of scientific research.ROLE OVERVIEWBenchling is assembling a top-tier Professional Services team to facilitate implementations for our ever-growing customer base. We are on the lookout for an Implementation Manager who possesses a unique combination of systems validation expertise and customer-facing skills to support our expanding roster of GxP clients within the pharmaceutical and biotech sectors.In this role, you will utilize your project management, communication, and validation skills to guide clients through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams from small biotech startups to the largest biopharmaceuticals globally, gaining insight into their R&D processes and deploying solutions that enhance team collaboration while ensuring compliance with regulatory standards.As an Implementation Manager, you will oversee all facets of customer rollouts, from requirements analysis and solution design to configuration, testing, training, and user onboarding. Your validation knowledge will be instrumental in assisting customers in understanding how to validate Benchling within their quality systems and regulatory frameworks.RESPONSIBILITIESOversee initial rollouts for new Benchling clients as well as expansion projects for new teams or processes at existing clients, particularly focusing on GxP and regulated environments.Ensure successful implementations from project kickoff to go-live, leveraging robust project management abilities, validation expertise, and comprehensive product knowledge.Develop and execute detailed project plans, manage project activities, and collaborate with team members to deliver project outcomes on time and within budget.Act as the GxP subject matter expert during GxP implementations, guiding clients on validation strategies, risk-based approaches, and regulatory best practices for integrating Benchling into their quality systems.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join Workable, a premier provider of recruiting and HR software, trusted by over 30,000 organizations to successfully hire more than 2.1 million candidates since our inception in 2012. Our mission is to accelerate the recruiting and HR process while fostering collaboration and humanity. We are dedicated to practical innovation and sustainable growth, and we pride ourselves on an inclusive, purpose-driven culture where every team member significantly contributes to the development of tools that empower businesses to attract top talent, enhance communication, and scale effectively.As the Implementation Manager based in Boston, MA, you will be instrumental in leading customers through the onboarding and deployment phases of Workable’s Recruiting and HR solutions. You will manage a portfolio of clients to ensure their successful adoption and satisfaction by serving as their primary point of contact throughout their customer journey.Key Responsibilities:Act as the main liaison for customers throughout onboarding and ongoing support, building strong relationships and serving as a trusted advisor.Work collaboratively with the Sales team during pre-sales discussions to ensure a smooth transition and set clear expectations for implementation.Oversee the complete implementation of Workable’s solutions, managing project timelines, milestones, and proactively addressing potential risks or delays.Lead professional services initiatives, including integrations, data migrations, and custom reporting projects.Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to ensure a seamless implementation experience.Understand customer objectives and challenges, providing tailored guidance and best practices to facilitate successful adoption.Monitor and report on implementation progress, customer satisfaction, and identify areas for enhancement.Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product utilization.

At Acadian Asset Management, we're pioneering the future of data-driven investing as a global systematic investment manager with a legacy that dates back to 1986. Our headquarters in Boston, coupled with our international offices in Singapore, London, and Sydney, empower us to manage over $120 billion for prestigious institutions worldwide, including pension funds, endowments, foundations, and sovereign wealth funds. We leverage state-of-the-art technology, extensive datasets, and diverse expertise to assist our clients in navigating intricate markets and uncovering insights often missed by conventional methods. What truly distinguishes Acadian is our people. We cultivate a collaborative and intellectually stimulating environment where innovative ideas are encouraged, diverse viewpoints are embraced, and creativity flourishes. United by a common goal, we strive to deliver exceptional outcomes for our clients while supporting each other in fulfilling work that is both challenging and rewarding. We proudly offer a hybrid work setting, comprehensive benefits, and a relaxed yet focused office atmosphere—everything designed to foster meaningful collaboration that defines the Acadian experience. Position Overview: The Associate Portfolio Manager, Implementation will be an integral part of our Implementation Team at a leading global equity management firm known for its quantitative approach. In this role, you will apply advanced portfolio construction methodologies and cutting-edge technology to effectively manage client portfolios. Additionally, you will collaborate closely with the broader Implementation and Portfolio Management teams, as well as other investment professionals, to research and implement innovative portfolio construction techniques and trading strategies, enhance the investment process, and elevate the Firm's capabilities. Acadian supports a hybrid work model, requiring employees to be on-site in the Boston office three days per week.

Acadian Asset Management stands as a pioneering global investment management firm, dedicated to systematic and data-driven investing since its inception in 1986. With our headquarters located in Boston and additional offices in Singapore, London, and Sydney, we manage assets exceeding $170 billion for esteemed institutions worldwide, including pension funds, endowments, foundations, and sovereign wealth funds. Our approach integrates advanced technology, extensive datasets, and multidisciplinary expertise, enabling clients to navigate complex markets and unveil insights that traditional methodologies may overlook.What distinguishes Acadian is our team. We cultivate a collaborative and intellectually stimulating environment where innovative ideas are encouraged, diverse perspectives are embraced, and creativity flourishes. Our shared objective is to deliver exceptional client outcomes while supporting one another in a challenging yet rewarding work landscape. We offer a flexible hybrid work model, comprehensive benefits, and a relaxed yet focused office culture, all aimed at fostering meaningful collaboration that defines Acadian.Position Overview:The Business Operations and Onboarding Associate will collaborate with the VP of Business Operations and Onboarding to ensure a high-quality onboarding experience for our clients. In this role, you will assist in coordinating onboarding activities for new accounts, maintaining onboarding documentation and reporting, and partnering with internal teams to facilitate seamless account setups. This position offers a remarkable opportunity to gain diverse exposure to business development, client onboarding, and cross-functional collaboration within Acadian’s Global Client Group, while playing a vital role in the transition from prospect to client. Acadian supports a hybrid work environment, with employees expected to be on-site in the Boston office three days a week.What You’ll Do:Assist and collaborate with the VP, Business Operations and Onboarding to coordinate the onboarding of new Americas accounts, including Separately Managed Accounts and Fund Participants.Monitor committed but unfunded business, ensuring that key milestones, timelines, and next steps are documented and communicated effectively.Act as a primary contact during the onboarding phase, supporting both internal stakeholders and external clients through meeting coordination, communications, and follow-ups.Prepare onboarding materials, process documentation, and system setups (e.g., Salesforce, contract management tools, onboarding platforms, reporting).Ensure consistent, timely, and high-quality client communications throughout the onboarding process.Maintain accurate records of onboarding milestones and client status.

Join Maven AGI as a Technical Implementation Manager - Pre Sales and be the operational and technical backbone for our most complex and high-stakes customer pilots.Key Responsibilities:Lead execution from start to finish on strategic pilots. This role is about ownership, not just coordination. You will meticulously track every item across customer-facing trackers and internal tools (Linear, ClickUp, Notion), anticipate blockers, and drive resolutions proactively. Your tickets will be clear and well-organized.Deep understanding of the platform. You will possess enough technical knowledge to not only contribute but also to troubleshoot issues, debug integrations, and communicate effectively with engineers to resolve problems quickly.Act as a liaison between customers and engineering teams. You will facilitate working sessions with customers, producing clear and actionable documentation. Your meeting notes and tickets will be invaluable to engineers, ensuring that customer needs are accurately framed and communicated.Conduct thorough testing prior to go-live. You will lead testing efforts, documenting issues and their resolutions, and ensuring all edge cases are accounted for, even if it means working late hours before a launch.Manage operational processes. You will oversee daily standups, go-live checklists, readiness reviews, and metrics readouts, ensuring our complex, multi-team pilots run smoothly.Ideal Candidate:Highly organized and proactive.Technically credible without needing to be an engineer.Comfortable collaborating with both enterprise stakeholders and product engineers.Self-motivated and driven to resolve issues independently.

JVS Boston is a non-profit organization located in Boston, MA. The team supports individuals from a variety of backgrounds as they search for meaningful employment and work toward long-term career growth. JVS also collaborates with local employers to help them build effective teams. Services offered include adult education, skills training, job readiness programs, job placement assistance, and connections to post-secondary education. The organization is committed to helping job seekers and employers achieve their goals together.

Veeva Systems is at the forefront of transforming the life sciences industry through innovative cloud solutions. As a mission-driven organization, we empower life sciences companies to accelerate the delivery of therapies to patients. With a remarkable growth trajectory, we exceeded $3 billion in revenue last fiscal year and are poised for further expansion. Veeva's core values—Do the Right Thing, Customer Success, Employee Success, and Speed—define who we are. In 2021, we made history by becoming a public benefit corporation (PBC), dedicated to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we prioritize flexibility, allowing you to choose an environment—home or office—that enables your best performance. Join us in revolutionizing the life sciences sector and making a meaningful impact on our customers, employees, and the communities we serve.The RoleWe invite you to join Veeva as we innovate the Quality Cloud for Life Sciences. In this pivotal role, you will lead a post-implementation team dedicated to empowering customers in managing, optimizing, and enhancing their live applications as part of their operational workflows.Your responsibilities will include:1.) Championing customer and employee success2.) Leading with a blend of hands-on involvement and strategic initiatives3.) Fostering a positive and productive work environment4.) Implementing new practices to drive the adoption of features and capabilities5.) Developing innovative materials to support our live customers6.) Collaborating with global and cross-functional teams to achieve the best outcomesAre you ready to harness your leadership skills to bring groundbreaking changes to the Quality Cloud?This position is remote, based in the United States, with required travel.

At Veeva Systems, we are a mission-driven organization redefining industry cloud solutions to expedite the delivery of life-saving therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with abundant growth opportunities on the horizon. Our core values at Veeva—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our actions to make a lasting impact. We made history in 2021 by becoming a public benefit corporation (PBC), which legally commits us to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere company, we empower you to choose your work environment, whether from home or the office, to foster your success. Join us in our mission to transform the life sciences industry and positively impact our customers, employees, and communities.The RoleAs a Team Manager at Veeva, you will play a crucial role in modernizing software for the life sciences sector by spearheading the Quality Cloud initiative. You will lead a post-implementation team dedicated to assisting customers in managing, optimizing, and enhancing their live applications as part of their operations.Your responsibilities will include:1.) Ensuring success for both customers and employees.2.) Leading initiatives with a hands-on and strategic approach.3.) Fostering a positive and productive team environment.4.) Implementing new practices to encourage ongoing adoption of updated features and capabilities.5.) Developing innovative materials to support active customers.6.) Collaborating with global and cross-functional teams to achieve optimal outcomes.Are you ready to utilize your leadership skills to drive innovation in the Quality Cloud?This is a remote position based in the US with required travel.

About KnoxKnox operates the largest Federal managed cloud, dedicated to building and maintaining secure cloud and AI environments that support the most crucial missions of the U.S. government—ranging from national security and public safety to essential public services. Our clients trust Knox to deploy production systems that adhere to the highest standards of security, reliability, and compliance.Working at Knox is impactful and driven by purpose. The challenges we tackle are significant, the expectations are high, and the outcomes are evident. Here, speed, precision, and trust are paramount—because the environments we secure cannot afford to fail. Your contributions will be visible, your expertise will be relied upon, and the impact of your work will be immediate and measurable. We operate at a federal scale, protecting some of the most sensitive government environments in the country, ensuring that the systems we build perform flawlessly.The RoleAs a Technical Implementation Manager at Knox, you will be pivotal in onboarding and operationalizing clients within Knox’s FedRAMP-authorized Federal cloud environment. This role is designed for professionals with extensive experience in guiding customers through compliance-driven deployments, particularly in relation to FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments. You will lead customers through the complete onboarding lifecycle—from kickoff to production go-live—ensuring their environments fulfill FedRAMP security, operational, and reliability standards. Acting as the central point of coordination, you will align customer technical teams with Knox’s SRE, Security Operations, Compliance, and Engineering teams, fostering clarity across controls, runbooks, access models, monitoring, incident response, and steady-state operations.Key ResponsibilitiesOversee the entire customer onboarding lifecycle for Federal clients, from professional services kickoff through production go-live and transition to steady-state operations.Lead FedRAMP-aligned onboarding engagements, ensuring client environments meet security, compliance, monitoring, incident response, and operational readiness requirements.Act as the primary coordinator among Engineering, SRE, NOC, SOC, Security, and Compliance teams during the customer onboarding process.Facilitate onboarding meetings with a clear, compliance-focused agenda, ensuring alignment, decision-making, and accountability.Manage detailed, multi-workstream project plans covering all aspects of the onboarding process.

COMPANY OVERVIEWKKR & Co. Inc. is a prominent global investment firm specializing in alternative asset management alongside capital markets and insurance solutions. Our mission is to deliver attractive investment returns through a patient and disciplined investment strategy, leveraging the expertise of our exceptional team while fostering growth in our portfolio companies and the communities we serve. KKR manages investment funds that focus on private equity, credit, and real assets, while our strategic partnerships oversee hedge funds. Our insurance subsidiaries provide retirement, life, and reinsurance products through Global Atlantic Financial Group. Please note that references to KKR’s investments encompass the activities of our sponsored funds and insurance subsidiaries.We are actively seeking a skilled Associate to enhance our Client Operations team within the Product Onboarding sector. This role is pivotal in the onboarding, implementation, and launch of new investment products, including funds, SPVs, and various mandate structures. You will gain invaluable insight into the lifecycle of global investment products—from conception to launch and operation—by collaborating with KKR’s commercial and business operations teams. This position entails engaging with a diverse range of internal and external stakeholders, including Clients, Legal, Compliance, Operations, Finance, custodians, fund administrators, and other service providers, to steer working groups across the investment support network and finalize fund setups.

Veeva Systems is a purpose-driven leader in the industry cloud, dedicated to accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS organizations in history, we achieved over $2 billion in revenue last fiscal year and are poised for continued growth.Our core values are foundational to our success: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation (PBC), which legally obligates us to balance the interests of our customers, employees, society, and investors.At Veeva, we embrace flexibility with our Work Anywhere policy, allowing you to choose to work from home or in the office in a way that best supports your productivity.Join us in transforming the life sciences sector, as we strive to make a meaningful impact on our customers, employees, and communities.Position OverviewWe are seeking proactive leaders with expertise in consulting and system implementation who are passionate about assisting clients in enhancing their regulatory data and document management processes.Our RIM suite is the exclusive integrated software solution that offers comprehensive regulatory information management (RIM) capabilities, encompassing data and document management, submission publishing, and archival on a unified cloud-based platform.As a vital member of our Professional Services team, you will assess our clients’ global regulatory requirements, convert those needs into tailored solution designs, and configure our cloud-based platform for effective management of regulatory information enterprise-wide.This role is available remotely within the United States, with a preference for candidates in the Eastern or Central Time Zones. If you are located near an airport and can meet travel requirements, you can work from any location. We encourage qualified candidates based in the U.S. to apply.

Join our dynamic post-sales Customer Success team as an Implementation Engineer at Jellyfish! In this pivotal role, you'll collaborate closely with our Customer Success Managers to guide customers through the integration of Jellyfish into their software engineering practices. Your expertise will ensure that our solutions align seamlessly with their workflows, enhancing their onboarding experience and fostering long-term success with our product. This position is perfect for those passionate about software development and eager to engage with engineering leaders at the forefront of innovation.Key Responsibilities:Engage with new customers to understand their software development methodologies.Recommend optimal ways to incorporate Jellyfish into their processes, including advocating for best practices.Oversee the entire implementation process, from designing onboarding plans to executing product configurations and coordinating with technical resources.Collaborate with Account Executives and Sales Engineers to evaluate customers' priorities for implementation based on insights gained during the sales process.Manage customer interactions throughout the onboarding journey, ensuring effective communication, internal teamwork, and timely resolutions.Conduct initial training sessions for new customers and assist CSMs in developing ongoing training plans.Provide continuous recommendations for implementing new or complex configurations throughout the customer lifecycle.Stay informed about Jellyfish features and updates, and relay important changes to customers through training and enablement sessions.Qualifications to Succeed:Experience in software development processes, particularly with tools like Jira and source control systems such as GitHub.Self-starter with a keen interest in enhancing processes and procedures for continuous improvement.Prior experience in a software company, preferably in a SaaS environment, with comfort in a fast-paced startup setting.Enthusiasm for learning and addressing complex challenges with innovative solutions.

Stage is hiring a Director of Bermuda Model Development and Onboarding to lead the advancement of its Bermuda model and strengthen onboarding processes. This leadership position plays a key role in shaping how the model evolves to meet market expectations, while also fostering collaboration across departments. Key Responsibilities Direct Bermuda model development projects from initial concept through to completion Partner with teams across the company to improve onboarding procedures Mentor team members, supporting both technical skills and professional growth Apply subject matter expertise to establish effective practices organization-wide Develop and articulate a strategic vision for model development at Stage Collaboration and Leadership This role involves close work with colleagues in multiple departments, ensuring that model development and onboarding efforts align with company goals. The director will guide teams, set standards, and help shape the direction of Stage’s Bermuda model initiatives. Location This position is based in Boston or Des Moines.

Insurance plays a crucial role during the most challenging times in people's lives. Hi Marley is dedicated to revolutionizing communication within the P&C industry, making these pivotal moments more efficient, accessible, and compassionate for both insurers and their clients. We develop AI-driven software that keeps all parties in the claims process informed and interconnected. If you share our belief that insurance can blend operational excellence with a human touch, we would love to connect with you.An exciting opportunity awaits for an experienced insurance professional to join our Implementation Team as a Principal Implementation Consultant. In this role, you will be integral to our customer and partner implementation initiatives and due diligence processes. Reporting directly to the Director of Implementation, you will serve as a trusted advisor, responsible for establishing and applying best practices, ensuring delivery excellence, and fostering cross-functional collaboration.As a vital member of the Implementation Team, you will lead significant implementations with premier insurance carriers, collaborating closely with Customer Success, Product Management, Engineering, and Sales. Our commitment to teamwork and shared enthusiasm is a cornerstone of our culture, which is why this position requires you to join us in our Boston office for two days each week.

Join our team as a Dotmatics Technical and Implementation Consultant, where you will act as the primary technical authority for Dotmatics implementations within our Boston office. This hands-on role emphasizes execution and collaboration, as you will work closely with an offshore project lead while independently managing technical tasks assigned by offshore teams. Your expertise will help translate intricate scientific and business requirements into scalable solutions, ensuring high-quality implementations that cater to our operational needs during EST time zones. While you will not be the project lead, your role is crucial in maintaining solution quality, making technical decisions, and fostering stakeholder confidence.Key Responsibilities:Leverage extensive hands-on experience in Dotmatics configuration, customization, and troubleshooting acquired through reverse engineering and practical implementation.Demonstrate strong backend and database proficiency, including:Writing and optimizing complex SQL queries.Developing and maintaining advanced PL/SQL procedures.Design and review database structures, focusing on:Table design and normalization.Entity-Relationship Diagrams (ERDs), primary keys, and foreign key relationships.Making informed data-modeling decisions that align with functional and performance needs.Translate business and scientific requirements into technically sound and scalable solutions.Review and validate technical implementations to ensure adherence to best practices and long-term maintainability.Act as an onsite technical authority for Dotmatics-related design and implementation decisions, as well as for EST timezone incidents, supporting the run team lead.Take initiative to independently tackle tasks based on project needs without reliance on knowledge transfers.Interpersonal & Collaboration Skills:Engage closely with the offshore lead to ensure alignment on technical design, scope, and delivery expectations.Provide technical guidance and clarification to offshore team members to facilitate effective execution.Collaborate with Scientific Business Analysts (SBAs), internal teams, and customer stakeholders to refine and validate requirements.Support customer discussions from a technical and solution-oriented perspective, while recognizing that the offshore lead is responsible for overall customer communication and project delivery.Soft Skills & Professional Approach:Adopt a strong problem-solving mindset focused on identifying the appropriate solutions rather than implementing requirements blindly.Challenge internal and external assumptions to ensure high-quality outcomes.Exhibit clear, concise, and confident communication skills, both written and verbal.Capable of explaining complex technical concepts to non-technical stakeholders.Demonstrate a high sense of responsibility and professionalism.