Desktop Services Engineer

Procom Services is looking for a dedicated Desktop Services Engineer to join our team in Boston, MA, for an exciting contract opportunity. In this role, you will provide expert technical assistance to both internal and external customers facing hardware and software issues related to desktops, laptops, and peripherals. You will also resolve local area networking challenges to maintain seamless connectivity to the Corporate network, collaborating with our Infrastructure and Messaging teams as needed to address incidents promptly.Your responsibilities will include offering Level-2 technical support for various devices, which involves:Diagnosing and resolving hardware issues through coordination with OEM vendors.Managing the return process for warranted parts and systems.Packaging and shipping replacement parts to customers efficiently.Maintaining standard software configurations and troubleshooting any issues with software images, applications, and drivers.Potentially contributing to the development of IT and infrastructure projects.Installing, supporting, and troubleshooting approved desktop software.Executing planned maintenance, moves, additions, and changes as necessary.Providing support to employees experiencing technical difficulties with desktops, laptops, PDAs, or network services, whether in-person or remotely via VPN.Ensuring timely problem resolution or escalation to appropriate technical staff.Applying sound judgment within defined procedures to determine the best course of action.Creating and maintaining images for standard systems.Recommending hardware and software solutions, including upgrades and new acquisitions.Demonstrating excellent judgment in selecting methods and techniques for problem-solving.Functioning independently with minimal supervision.Furthermore, you may be required to be on call after hours. Effective communication with various customers and colleagues is essential, which includes:Consulting with the Service Desk regarding support inquiries.Translating technical information for both technical and non-technical personnel.Providing case status updates to management and stakeholders.

Join CGS Federal as a Desktop and Workstation Design Engineer in Boston, MA!We are looking for a talented and experienced individual to engage in architecture discussions, system reviews, design planning, and technology roadmap development for our desktop integration projects. In this role, you'll leverage your expertise to shape the future of technology in government services.At CGS, we unite driven, skilled, and innovative individuals to tackle the government's most challenging problems utilizing state-of-the-art technology. We value collaboration and are eager to find candidates who are enthusiastic about contributing to government innovation and can foresee the evolving needs of our users. Our supportive work environment fosters professional growth through diverse learning opportunities.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their systems run smoothly and efficiently. Your expertise will help troubleshoot and resolve hardware and software issues, while assisting users with their technical needs.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this critical role, you will provide exceptional technical assistance and support for computer systems, hardware, and software. Your expertise will ensure that end-users can efficiently utilize their workstations, enabling them to perform at their best.Key responsibilities include troubleshooting and resolving technical issues, performing installations and upgrades, and ensuring optimal functionality of desktop environments. Your strong communication skills and ability to work collaboratively will be essential in delivering top-notch support to our users.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will provide exceptional technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of desktop environments. Your expertise will help maintain our high standards of customer satisfaction and operational efficiency.

About Speechify Speechify builds text-to-speech tools that help people overcome reading barriers. More than 50 million users rely on our products to turn PDFs, books, Google Docs, news, and web content into audio, making information easier to absorb and remember. Our applications run on iOS, Android, Mac, Chrome, and the web. We have received recognition from Google as Chrome Extension of the Year and from Apple with the 2025 Design Award for Inclusivity. Accessibility remains central to our work. Our team of about 200 works fully remotely. Engineers, AI researchers, and specialists from companies like Amazon, Microsoft, and Google, as well as graduates from Stanford and fast-growing startups including Stripe and Vercel, collaborate closely to improve our products. Role Overview: Senior Software Engineer – Windows/Desktop Applications This role focuses on building and maintaining native Windows desktop applications for Speechify. The position is based in Boston, MA, USA. Key Responsibilities Design, architect, and develop native Windows desktop apps using Windows App SDK, WinUI (or similar UI frameworks), C#, XAML, and occasionally C++. Set and maintain standards for Windows desktop development, including architecture, performance, memory management, responsive UI, cross-version compatibility (Windows 10/11+), and code maintainability. Lead accessibility efforts by integrating and testing support for accessibility APIs such as Microsoft UI Automation. Ensure UI controls, focus management, keyboard navigation, screen-reader compatibility, and usability for users with disabilities. Collaborate with product designers, UX researchers, QA, and other teams to inform feature planning, UI/UX decisions, and the long-term direction of the Windows platform. Manage the full lifecycle of features, from initial concept through launch and ongoing maintenance, with attention to quality and reliability. Diagnose and resolve complex issues, including bugs, performance bottlenecks, memory leaks, rendering problems, and compatibility challenges. Propose and implement architectural or design improvements as needed.

Who We Are:At Formic, we are dedicated to transforming American manufacturing by making automation accessible to every factory. As challenges such as labor shortages, rising costs, and increasing global competition mount, automation has become essential for manufacturers wishing to remain competitive.We offer automation solutions through a Robotics-as-a-Service model, integrating industrial robotics, proprietary software, and comprehensive support into one cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to implement automation swiftly and achieve significant improvements in throughput, safety, and operational efficiency without the burden of substantial upfront investments.Supported by prominent investors like Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly expanding and laying the groundwork for a new era of high-performance, Made in America production.About the Team:The Fleet Operations Team is crucial in driving uptime and operational efficiency across Formic’s expanding fleet of deployed robotic systems. Operating within live manufacturing environments, this team is responsible for diagnosing issues, restoring production, and continuously enhancing system reliability on a large scale. Fleet Operations works at the intersection of robotics, controls, and real-world factory execution, ensuring that Formic’s automation consistently delivers measurable performance across various industrial applications.About the Role:As a Robotics Field Service Engineer, you will serve as the primary technical owner for Formic’s deployed robotic cells. Your responsibilities will include diagnosing failures, restoring systems to operational status, performing preventative and corrective maintenance, and representing Formic directly within customer facilities.This role requires a hands-on approach and a high level of accountability in uptime-critical environments. To succeed, you must possess strong troubleshooting skills, maintain composure during production interruptions, and ensure thorough documentation. Your contributions will have a direct impact on fleet performance, customer satisfaction, and the long-term reliability of our systems.

Join InterSystems Corporation, a premier innovator in database and integration technologies, as we expand our North American Financial Services Sales Engineering Group. This dynamic, client-facing role is fast-paced and multifaceted, demanding a blend of application development, deployment expertise, hands-on coding prowess, and strong problem-solving capabilities. You will also need to possess exceptional presentation skills, sales insight, and business acumen, along with a willingness to travel regionally on occasion.Key Responsibilities:Foster close, long-term relationships with clients by collaborating with InterSystems' Account Representatives and various departments.Partner with System Integrators and Project Managers during the crucial adoption and implementation phases, ensuring successful project outcomes.Provide recommendations on technical architectures, model design, development patterns, migration strategies, upgrade procedures, and operational best practices.Design, develop, and present Proofs of Concept (PoCs) to prospective clients and partners.Conduct standard and customized training sessions in a classroom setting.Assist clients during beta testing or pre-launch activities.Engage in marketing initiatives at trade shows, conferences, and seminars.Stay informed on InterSystems products and the latest trends in the IT industry, including competitive offerings, while pursuing relevant self-development opportunities.Develop prototypes and work with product management to enhance product offerings based on client feedback.Craft competitive proposals, solution overviews, sales materials, and other collateral to support pre-sales efforts.

About SimpliSafe At SimpliSafe, we are at the forefront of high-tech home security, driven by our mission to safeguard every home. We have cultivated a culture that not only cherishes the safety of our clients but also values the career development of our team members. In our no-ego environment, collaboration and innovation thrive, creating ample opportunities for those ready to face new challenges and make a significant impact on the lives we protect. We don’t just want you to work here; we want you to flourish. Our hybrid work model allows our teams to balance office and home working seamlessly. Expect to collaborate in our state-of-the-art Boston office on two core days—typically Tuesday, Wednesday, or Thursday—while enjoying the flexibility to choose your workspace for the remaining days. This approach allows us to harness the benefits of both environments to optimize productivity. Why We Are Hiring We are expanding our Tools and Automation organization, specifically within the Test Platform Services (TPS) team. TPS is responsible for building and managing the platforms and automation that validate the comprehensive SimpliSafe ecosystem, which includes connected cameras, sensors, base stations, firmware, cloud services, monitoring workflows, and mobile applications. Our goal is to enable scalable, production-like validation across hardware, firmware, and distributed software systems. This ensures our devices perform accurately in real-world conditions and that essential customer journeys operate reliably before they are deployed to production. We are on the lookout for a Software Engineer who can lead the technical vision for TPS while managing a team of engineers. This position merges hands-on architectural responsibilities with leadership and mentorship, offering a unique opportunity for those looking to make a significant impact. This role is highly collaborative, requiring close partnerships with Infrastructure, Backend, Firmware, and Monitoring teams to ensure our validation platforms evolve in line with product and system complexity. It’s perfect for a leader who wishes to stay technically involved while shaping a high-performing engineering team dedicated to validating complex, distributed systems at scale. Your Responsibilities Establish and implement the long-term architectural vision for scalable validation platforms, with a focus on automation, performance, and resilience testing capabilities. Collaborate cross-functionally with Infrastructure, Backend, Firmware, Monitoring, and Product teams to ensure alignment of validation systems with product architecture, roadmaps, and business objectives. Guarantee that virtual devices and simulation systems accurately represent real-world hardware behavior, minimizing discrepancies between physical and virtual environments.

ezCater stands as the premier food technology platform for workplaces in the United States, seamlessly connecting those in need of workplace meals to over 100,000 restaurants nationwide. Our solutions cater to varying needs, from regular employee meals to one-off meetings, all supported by our exceptional 24/7 customer service. We empower businesses to manage their food expenses through a highly customizable platform. For our restaurant partners, ezCater drives growth by generating more orders and attracting high-value customers. We are proudly backed by leading investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.At ezCater, crafting an outstanding customer experience from the moment of order to final delivery is integral to our mission. As a Staff Software Engineer focusing on our Customer Service technology stack, you will spearhead the creation of innovative solutions that enhance the customer journey. This role involves developing a state-of-the-art Customer Service tech stack that synergizes ezCater’s existing software with AI-driven tools. You will be responsible for designing the architecture of this new tech stack, integrating with Salesforce Service Cloud, in collaboration with Principal Engineers, Product teams, Customer Service, and Operations stakeholders. You will report directly to the Senior Engineering Manager within the ezCater Product Engineering organization.Moreover, you will play a pivotal role in advancing our engineering organization through mentoring and guiding other technical leaders, establishing and implementing technical and architectural standards, and fostering an inclusive and transparent culture.

About Seven AISeven AI is at the forefront of developing advanced AI-driven security operations. Our innovative platform leverages agentic AI systems to automate investigations, responses, and security workflows. This enables security teams and service providers to operate with enhanced speed, scalability, and intelligence.We collaborate with Managed Security Service Providers (MSSPs), Managed Detection and Response (MDR) providers, Managed Service Providers (MSPs), and System Integrators (SIs) to modernize their Security Operations Centers (SOCs) and deliver next-generation, AI-powered security services.We are growing our sales team and seeking experienced cybersecurity professionals who comprehend the operational nuances of managed security services and large security delivery organizations. Your expertise will help us introduce AI-native security operations to the service provider and integrator market.Role OverviewAs an AI Sales Engineer – Service Providers, you will play a crucial role in driving revenue and achieving technical success within the MSSP, MDR, MSP, and System Integrator ecosystems. This hybrid role merges profound technical knowledge with strategic sales execution, aiming to assist service providers in transforming their security operations through agentic AI.You will collaborate closely with Account Executives, customers, and internal teams to showcase how Seven AI facilitates scalable, automated, and efficient security operations. The ideal candidate recognizes both the business and operational challenges faced by service providers and can translate technical capabilities into quantifiable customer outcomes.This is a high-impact, client-facing position responsible for influencing technical decisions, speeding up sales cycles, and ensuring successful adoption of Seven AI within complex security environments.

At Anduril Industries, we are revolutionizing defense technology to enhance U.S. and allied military capabilities. Our mission is to integrate cutting-edge technology with modern business practices to reshape the defense industry. Our innovative systems are driven by Lattice OS, an AI-powered operating system that consolidates vast amounts of data into a real-time, 3D command and control center. As global strategic competition intensifies, we are dedicated to delivering state-of-the-art autonomy, artificial intelligence, computer vision, sensor fusion, and networking technologies to military applications within months, not years.JOB OVERVIEWWe are on the lookout for a talented Security Software Engineer specializing in cryptographic services and key management. You will play a critical role in developing security tools to protect our diverse product suite. The ideal candidate will possess the skills to develop, test, and debug embedded software while ensuring mission-critical security measures are met.KEY RESPONSIBILITIESDesign and implement cybersecurity tools for real-time embedded systems, including embedded Linux and Android platforms.Develop robust software solutions that support all aspects of key management on embedded systems—from key loading to sanitization.Create comprehensive testing and qualification protocols for security-sensitive components.Work closely with cross-functional teams to identify security requirements and deliver effective solutions.Conduct code reviews and promote adherence to security best practices.Stay informed about emerging security threats and technological advancements.

ABOUT VOLTA LABS:Volta Labs is an innovative applications company that is transforming the landscape of genomics. As a venture-backed biotech startup located in Boston, we simplify the extraction of vital information from biological samples with our flagship product, Callisto. This cutting-edge technology accelerates processing times for scientists and enhances access to crucial genetic information for patients. Join us as we redefine the future of genomics, where curiosity thrives, and every Voltarian contributes to meaningful change.JOIN OUR TEAM:You'll be part of a dynamic team of forward-thinking individuals who are eager to experiment, collaborate, and achieve success together. We are committed to advancing the fields of automation, biology, computing, robotics, design, and user experience to serve our customers and make a positive impact on the world.As we expand our global presence with the launch of Callisto, our automated NGS sample preparation platform, we are looking to grow our Field Service Engineering team. You will play a crucial role in supporting our customers, enhancing system reliability, and facilitating the integration of field insights into product development. Joining Volta at this pivotal stage means actively contributing to the scaling of a premier platform while shaping the collaboration between Field Service, Engineering, and Manufacturing as the company evolves.We seek a Field Service Engineer based in Boston to support the North American Callisto fleet, with occasional international travel to Europe, Asia, and Oceania. When not in the field, you will work at our headquarters, closely partnering with Manufacturing, Systems Engineering, and Software teams.This position is critical for bridging customer execution and system-level reliability enhancement. You will take on the technical lead role during field events while also contributing to internal efforts aimed at improving instrument robustness, qualification workflows, and service infrastructure.

IonQ is pioneering the development of the world's most advanced full-stack quantum computer utilizing trapped-ion technology. We are breaking through the boundaries of classical physics and contemporary supercomputing to usher in a transformative era of computing. Quantum computing holds the promise to enhance every facet of human life positively, as IonQ's revolutionary computers are set to redefine sectors such as healthcare, materials science, finance, artificial intelligence, machine learning, cryptography, and beyond. Join us at IonQ, where we are leading the charge in this technological renaissance.At IDQ, an IonQ company, we are committed to changing the world, one photon at a time. By harnessing the power of light, we are developing and industrializing cutting-edge quantum products and technologies while fostering long-term trust. Our offerings include quantum key distribution systems and quantum random number generators, ensuring the highest level of future-proof security. Our dedication to quality and integrity is reflected in our strong corporate governance, anchored by the values of transparency, respect, long-term trust, accountability, and courage.As we continue to expand and enhance our technological capabilities, we are looking for a skilled and enthusiastic Field Service Engineer to join our team in the US. In this dynamic role, you will provide both remote and on-site technical support to our customers using SNSPD (Supra-Nanowire Single Photon Detector) systems, ensuring that their queries and issues are resolved swiftly and efficiently. Given the complex nature of our products, which incorporate various technologies (cryogenics, deep vacuum, RF electronics, optics, PLC software, high-level software, networking, etc.), this position demands extensive technical knowledge, excellent communication skills, and a customer-focused approach.

Join MongoDB as a Team Lead for our Site Reliability Engineering (SRE) team focused on the Storage Layer Service. In this pivotal role, you will drive the reliability, availability, and performance of MongoDB's storage systems, collaborating closely with cross-functional teams to enhance our infrastructure and ensure optimal service delivery.

ezCater is the premier technology platform for workplace food solutions in the United States, linking those in need of workplace meals to over 100,000 restaurants across the nation. Our services cater to various needs, from regular employee meals to special events, all supported by 24/7 customer service staffed by real people. Our platform also allows companies to manage their food budgets through a customizable interface. For our restaurant partners, ezCater provides an avenue for business growth by connecting them with more orders and valuable customers. We are proudly supported by leading investors such as Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.At ezCater, we consider technology a vital differentiator and a cornerstone of our success. Our commitment to enhancing our codebase, boosting performance, and delivering exceptional customer experiences drives our daily efforts. Our culture is anchored in innovation, transparency, and practical solutions.As we grow our team, we are on the lookout for engineers who thrive in a progressive environment and are dedicated to creating impactful products while writing quality code and simplifying complexities. We seek intelligent, considerate, and collaborative technologists to help us achieve our objectives while adding value across our organization.As part of our Menus Core Services (MCS) team, you will be integral in solidifying our current menu capabilities and developing new features to meet our customers' diverse food requirements. This team is crucial to ezCater’s core service initiatives, and you will collaborate with various teams to enhance functionality, improve customer experiences, and facilitate partner integrations.

ezCater is the premier technology platform for workplace food solutions in the United States, connecting individuals and companies in need of food for their work environments to a network of over 100,000 restaurants nationwide. We offer adaptable and scalable solutions for everything from regular employee meals to special event catering, all backed by 24/7 customer support with real people. ezCater also provides businesses with a customizable platform to effectively manage their food expenditures. Our restaurant partners benefit from increased orders and access to valuable customers, thanks to our innovative approach. We are proud to be supported by esteemed investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.At ezCater, we regard technology as a vital differentiator and a cornerstone of our success. It fuels our operations, and we strive daily to enhance our codebase, boost performance, and deliver an outstanding customer experience. Our culture is built on values of innovation, pragmatism, and transparency.A key focus for ezCater’s future growth will involve solidifying our current order capabilities and developing new features that cater to the diverse needs of corporate food for work. As a member of our Orders Core Services team, you will work closely with the systems that handle all ezCater orders. By reinforcing our core data models and APIs, and enhancing performance at scale, your contributions will empower other teams to accelerate their workflows, minimize operational hurdles, and create a more dependable ordering experience.

Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.

Schedule: Monday - Friday, 8:00am - 5:00pmThe Office Services Associate plays a pivotal role in delivering exceptional back office services tailored to meet the needs of our clients and teams. Key responsibilities encompass a range of services including reprographics (copying) and mail management in both physical and digital formats, alongside support for hospitality, facilities, audio/visual, reception, and other service lines as necessary.Key Responsibilities:*Maintain accurate logs for all office services tasks.*Ensure job tickets are thoroughly completed prior to commencing work.*Execute office services tasks, focusing on reprographics, mail handling, and intake functions in accordance with established protocols.*Adhere to procedures for executing jobs in the correct sequence.*Communicate effectively with supervisors or clients regarding job-related or deadline concerns.*Consistently meet contractual deadlines for job acceptance, completion, and delivery.*Diagnose and resolve basic equipment issues.*Regularly lift items weighing up to 50 lbs.*Prioritize workload efficiently.*Conduct Quality Assurance checks on personal and team deliverables.*Load machines with various supplies including paper and toner.*Respond to phone calls, emails, and service requests as needed.*Engage with clients in person, via phone, or electronically.*Comply with Williams Lea policies as well as client site regulations.*Utilize resources and supplies economically.

Join our dynamic team at Domino's Pizza as a Customer Service Representative! We are looking for enthusiastic individuals who are passionate about delivering excellent customer service and ensuring a positive experience for our customers. As a key member of our team, you will handle customer inquiries, process orders, and provide support for any issues that arise.Your role will be crucial in maintaining our reputation for quality and service, and you will have the opportunity to develop your skills in a fast-paced and rewarding environment.