Customer Success Manager at InterSystems | Boston, MA

The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.

Join InterSystems as a Senior Product Manager and play a pivotal role in shaping the future of interoperability, integration, and API-driven development. We are looking for a visionary product management professional who understands the complexities and opportunities in connecting various systems and services to enhance business processes and create seamless applications for our clients.In this role, you will spearhead the development of product strategies and roadmaps, identify and define new product capabilities in response to market dynamics, and oversee the delivery of innovative technologies and applications critical for enterprises utilizing InterSystems solutions.Collaboration is key, and you will engage with cross-functional teams including integration and platform engineering, cloud operations, sales engineering, marketing, and key customers to ensure a shared understanding of the challenges we face, their priorities, and the solutions we implement.

Join our dynamic Development Security Operations (DevSecOps) team as a Senior Platform Engineer within the Platform Engineering organization at InterSystems. This pivotal team plays a crucial role in enhancing Application Security (AppSec) throughout our build pipelines, fortifying security measures during deployment, ensuring secure Supply Chain deliveries, and continuously improving our DevOps workflows. As a Senior Platform Engineer, you will engage as a full-stack developer with a robust DevSecOps mindset. Your responsibilities will encompass a variety of projects, including enhancing build pipelines, providing a comprehensive view of our security posture to the Security team, and exploring innovative tools and processes to elevate our environment. Your contributions will be instrumental in securing our development infrastructure while fostering a culture of continuous improvement. This role is perfect for engineers who are deeply passionate about security, thrive on solving technical challenges collaboratively, and excel in a fast-paced environment.

Join the Quality Development Program at InterSystems, a leading provider of advanced data management and analytics solutions. This program is designed for individuals who are passionate about ensuring the highest standards of quality in software development. You will engage in hands-on projects, collaborate with experienced professionals, and gain valuable insights into quality assurance processes.

We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.

Are you passionate about innovation and driving transformative projects? Join InterSystems as an Innovation Program Manager, where you will lead cutting-edge initiatives that redefine the future of technology in healthcare and data management. In this dynamic role, you will collaborate with cross-functional teams to develop and implement innovative programs that enhance our product offerings and meet the evolving needs of our clients.

Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.

As a Customer Success Manager II at OpenGov, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative software solutions. You will work closely with various stakeholders to understand their goals, provide expert guidance, and ensure their satisfaction with our services. Your proactive approach and strong relationship-building skills will be essential in driving customer engagement, retention, and success.

Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.

As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.

As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities across a diverse portfolio of Datadog clients to ensure successful product utilization and customer retention. You will serve as an internal advocate for our customers, dedicated to delivering a positive experience across a substantial number of accounts. Utilizing a structured methodology, you will assess each customer's unique needs and effectively communicate the value of our Datadog solutions. As our Customer Success team expands, your personal growth and the team's success will be paramount. At Datadog, we highly value our office culture—the relationships and collaboration it fosters and the creativity it inspires. We operate as a hybrid workplace, allowing our Datadogs to find the work-life balance that suits them best.

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Join our team as an accomplished Engagement Manager dedicated to spearheading managed services for healthcare organizations utilizing InterSystems technologies such as IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and other interoperability solutions. In this pivotal role, you will ensure the successful operation of complex, mission-critical environments that facilitate clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.As the key point of accountability, you will oversee the entire managed services client journey—from onboarding to ongoing operations, renewal, and growth. You will engage with executive leaders including CIOs, CMIOs, and operational heads, coordinating cross-functional teams across delivery, engineering, cloud, and support to guarantee reliable service delivery, regulatory compliance, and consistency between contractual obligations and real-world healthcare outcomes.This role is not merely about project management; it embodies strategic ownership that integrates relationship leadership, commercial responsibility, operational oversight, and risk management. Your contributions will be crucial in maintaining the stability and effectiveness of platforms that significantly influence patient care, data interoperability, and business continuity.To excel in this position, candidates should possess extensive experience in enterprise healthcare IT settings, exceptional financial and service management acumen, and the ability to navigate intricate stakeholder landscapes while delivering tangible client value.

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we conduct all our endeavors with care and quality. We tackle challenges with ambition and dedication, holding ourselves accountable to deliver outstanding results. By becoming a part of Appian, you will join a passionate team focused on achieving remarkable outcomes together.We are on the lookout for a dedicated Customer Success Manager to join our dynamic team. In this role, you will act as a strategic advisor, empowering leading organizations to revolutionize their operations through process applications developed on Appian’s innovative software platform, which integrates AI, robotic automation, Data Fabric, and other groundbreaking technologies. Your role will involve gaining a comprehensive understanding of our customers' business objectives and fostering meaningful relationships with stakeholders at various levels, establishing yourself as a trusted advisor and a key driver of their success.By leveraging your insights into customer needs, combining your business and technical expertise with the extensive knowledge you will gain about Appian’s capabilities, you will empower customers to realize their unique goals through collaborative engagement with both internal and external partners. As a Customer Success Manager, you will ensure progress toward critical customer outcomes, proactively identifying and mitigating risks related to business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and shape each customer’s business objectives, transforming them into actionable plans and driving execution in close collaboration with stakeholders.Promote customer adoption by enabling clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ evolving business strategies.Spot opportunities to expand Appian’s presence and articulate compelling, data-driven business cases for further investment.Monitor overall account health, proactively tackle risks, and eliminate barriers to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and long-lasting impact.Develop a profound expertise in Appian’s products, implementation methodologies, and best practices to guide customers effectively.Advise on process enhancements and technological solutions, including AI, that drive efficiency and business value.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support

Join InterSystems as a Senior Technical Product Manager, where you will be responsible for steering the product roadmap of our innovative interoperability portfolio. This pivotal role merges profound knowledge of healthcare standards with strategic product development. Collaborate with top-tier engineers, engage directly with enterprise clients, and help shape the future of critical healthcare software that impacts millions. Your role will empower you to drive large-scale standards adoption, spearhead AI-driven interoperability capabilities from inception to launch, and represent InterSystems at leading industry events such as HL7 and HIMSS, earning recognition for your contributions to the evolution of healthcare data transfer. Key Responsibilities: Craft and execute a multi-year product roadmap for the InterSystems Data Platform's Healthcare Interoperability Engine and Platforms, ensuring alignment with company strategy and regulatory timelines. Translate complex healthcare interoperability standards and regulatory mandates (including TEFCA, Da Vinci IGs, CMS prior authorization, HTI-2) into actionable product features with defined milestones. Conduct structured customer discovery sessions with enterprise accounts, such as IDNs, HIEs, payers, and life sciences organizations, to validate product direction and identify unmet needs. Perform competitive analyses to inform product positioning and roadmap decisions. Develop strategies for AI-native interoperability. Manage and prioritize the product backlog utilizing structured frameworks; author PRDs and acceptance criteria for engineering teams. Act as the external technical ambassador for the product, presenting the roadmap to enterprise clients and engaging in HIMSS and HL7 working groups. Collaborate with sales, marketing, and customer success teams to synchronize on go-to-market strategies and customer engagement pathways. Define and monitor product KPIs across the interoperability portfolio, synthesizing feedback and data to refine the roadmap continuously.

InterSystems stands at the forefront of healthcare data management and interoperability, delivering essential technology that underpins hospitals, health systems, and national infrastructures globally. Our solutions are integral to some of the most reliable healthcare and financial frameworks in the industry, where availability and security are paramount. As the Security Product Manager, you will play a pivotal role in safeguarding the integrity of these vital infrastructures by ensuring that our platforms, data services, and innovations are grounded in secure, standards-compliant foundations. You will define and lead product strategy at the intersection of database security, cloud infrastructure, and AI integration, driving our products to deliver innovation, resilience, and reliability. At InterSystems, security is a core capability that influences every aspect of our technology stack. This position involves close collaboration with engineering teams and product managers across various domains to ensure that security is consistently designed, implemented, and communicated throughout all products and services.

Partner Success ManagerLocation: Boston, MA (Hybrid — 2 days per week in office)About UsClasp is a dynamic, venture-backed startup dedicated to transforming access to education and career pathways. Our mission is to revolutionize how employers attract and retain essential talent while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent, leveraging accessible education financing to foster mutual benefits. We see ourselves as more than just a fintech company; we are a catalyst for economic mobility.Recognized as a Forbes Fintech 50 company and a portfolio entity of the Society of Human Resource Management (SHRM)—the largest HR organization—we are committed to social impact and innovation. Join us as we reshape the future of the workforce, one opportunity at a time, empowering learners to unlock fulfilling careers that positively impact their communities and beyond.As a Partner Success Manager, you will act as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role requires a blend of in-depth knowledge of our creative initiatives and effective communication skills to foster excitement, strengthen alignment, and drive long-term growth. You will manage a portfolio of partners, diving deep into the nuances of our work, probing into partner goals, and facilitating conversations that uncover expansion opportunities. Collaborating closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment teams, you will ensure Clasp’s creativity shines, leading to measurable impact for our partners. If you are passionate about using education and technology to address systemic issues in workforce development and are eager to contribute to a high-impact, high-growth team, we would love to hear from you!