Resource Planning Analyst at Immediate Response Recruitment Ltd | Birmingham

Join Our Team as a Resource Planning AnalystWe are collaborating with a leading utility company in Birmingham that is seeking a skilled Resource Planning Analyst and Process Improvement Manager. In this pivotal role, you will oversee reporting and analysis while managing the operational aspects of our Call Centre.Your expertise will be instrumental in driving process enhancements across departments. You will assess existing workflows and propose actionable improvements. Experience with Workforce Management (WFM) systems and project management is highly desirable.Reporting directly to the Operations Manager, your primary responsibility will be to provide strategic and tactical planning and resourcing within the Customer Service Department.Key Responsibilities:Collaborate with department managers to ensure timely production of monthly reports, aligning with key meeting deadlines.Establish a tracking system for monitoring progress against strategic goals, operational plans, and KPI achievements.Develop and implement effective planning, scheduling, and reporting controls for the Customer Experience area.Enhance workforce planning capabilities, producing resource plans and shift patterns while managing KPIs and SLAs, as well as controlling the overtime budget.Design and implement new processes to maintain consistency across all business areas.Analyze current processes and recommend improvements across departments.

Senior Learning & Development TrainerImmediate Response Recruitment Ltd is a dynamic and rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. As part of our commitment to continuous growth, we are seeking a dedicated professional to support our mission of exceptional service delivery and employee development.We take great pride in our work culture, emphasizing the importance of treating both our customers and employees with the utmost respect. In addition to a competitive salary, our team members benefit from a holiday entitlement that increases with service length, enrollment in a company pension plan featuring generous employer contributions, and the opportunity to participate in a childcare voucher scheme.We also offer discounted gym memberships and access to a discount website where employees can find offers on major brands, restaurants, travel companies, and more. Our office is conveniently located just minutes from Birmingham International train station, with free onsite parking available.Job SummaryWe are looking for a Senior Learning and Development Trainer to foster a culture of ongoing learning, enabling our employees to reach their full potential and ensuring a superior learning experience.The ideal candidate will manage the training strategy that aligns with our operational needs and long-term business objectives.Qualifications: A successful track record in delivering training in challenging environments, coupled with a passion for Learning and Development, is essential. This role is ideal for an articulate and organized individual with experience in the energy sector, along with supervisory and training expertise.Key Responsibilities of the Senior Learning & Development Trainer:Collaborate with management and key stakeholders to design, deliver, and implement effective learning solutions.Revise training programs as necessary to adapt to the fast-paced environment and maintain an updated library of training resources.Promote the Learning & Development function, keeping managers and colleagues informed about available opportunities.Assist the Training Manager in addressing training needs across various customer operations.Create an annual training plan in partnership with the Training Manager.

Join our dynamic team at pslogistics as a Driver Recruiter and play a crucial role in sourcing and hiring top-notch drivers. In this entry-level position, you will engage with potential candidates, assess their qualifications, and assist in building a strong team to meet our operational needs.

Resourcing Planning and Process Improvement ManagerJoin a leading Utility company in Birmingham as a Resourcing Planning and Process Improvement Manager. We are seeking a skilled professional with a proven track record in resource planning and process enhancement.In this pivotal role, you will oversee reporting and analytical functions while managing the operational aspects of our Call Centre. Your insights will drive process improvements as you evaluate departmental workflows and recommend impactful changes. A strong background in project management and workforce management systems is essential.Reporting directly to the Operations Manager, your primary focus will be on developing strategic and tactical resourcing capabilities within the Customer Service Department.Key Responsibilities:Collaborate with departmental managers to produce and document monthly reports, ensuring timely delivery and alignment with critical meeting deadlines.Establish a system for tracking and measuring progress against strategies, operational plans, and key performance indicators (KPIs).Design and implement planning, scheduling, and reporting controls for the Customer Experience division.Enhance workforce planning capabilities to create resource plans and manage shift patterns while adhering to KPIs and controlling overtime budgets.Develop new processes to maintain consistency across all business areas.Assess and recommend changes to current processes within departments.

We are seeking an accomplished Senior Site Engineer to join a leading main contractor, specializing in a significant multi-storey commercial development in Birmingham. The successful candidate will commence work on 29/10/10 for a duration of 12 months, earning a competitive rate of £300 per day.Your responsibilities will include:Overseeing and mentoring a team of 2 Site EngineersDeveloping and reviewing method statementsManaging and supervising subcontractorsCreating and reviewing Risk Assessment and Method Statements (RAMS)Ensuring quality assurance (QA) standards are metPreparing detailed site reportsFacilitating progress meetings with stakeholders

Join a dynamic and rapidly expanding company located in the heart of South Birmingham, where exceptional Team Managers are in high demand. This is an excellent opportunity for those looking to advance their careers in a progressive environment.As our client experiences significant growth, they are seeking two additional Team Managers to enhance their operations.Key Responsibilities:Lead and manage a team of 10-15 customer service advisors.Provide guidance and support to the operational team and call centre staff.Conduct monthly one-on-one meetings to evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Deliver side-by-side coaching and constructive feedback to team members.Review and improve company policies and procedures to optimize customer satisfaction.Oversee customer journey and complaints, ensuring resolutions on the first contact.Assist advisors in navigating challenging calls using your expertise and experience.This is a permanent position with interviews scheduled over the coming weeks. Candidates must possess a minimum of two years of management experience.Working Hours: Flexibility is required as the role involves working between 8 AM and 8 PM from Monday to Friday, with a commitment to 1 in 4 Saturdays.

At transform9, we are leading the way in revolutionizing healthcare communication with our state-of-the-art conversational agent platform. As our organization expands, we are on the lookout for a talented Full-Cycle Recruiter to enhance our talent acquisition team. In this pivotal role, you will oversee the entire recruiting life cycle, from sourcing exceptional candidates to successfully onboarding new team members. Your contributions will be essential in attracting top-tier talent who resonate with our mission to enhance healthcare accessibility and improve patient experiences. Your proficiency in recruitment strategies, candidate evaluation, and relationship management will empower us to cultivate a robust, diverse team committed to our vision.Key ResponsibilitiesOversee comprehensive recruitment processes, which encompass sourcing, screening, interviewing, and onboarding candidates for a variety of roles within the organization.Formulate and execute effective sourcing strategies to attract a diverse and qualified candidate pool.Conduct thorough interviews and assessments to evaluate candidates’ skills, experience, and alignment with our culture.Work closely with hiring managers to grasp their requirements and define role specifications for optimal candidate selection.Maintain precise records of the recruitment process and provide regular progress updates to stakeholders.Enhance the transform9 employer brand through various channels and networking opportunities to draw in top talent.

Join Our Team as a Telecoms Telesales Consultant!Immediate Response Recruitment is excited to collaborate with a prestigious and well-established company located in Birmingham. Our client is a leader in their industry, and they are seeking to expand their dynamic telesales team.This is an exceptional opportunity to work for a market-leading organization that not only offers a competitive salary and uncapped commission but also fosters an outstanding working environment.With a base salary of £21,000 and on-target earnings of up to £31,000, many team members are even exceeding £40,000 annually!Working hours are Monday to Friday from 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. You will be part of a friendly and supportive team that encourages success, with exciting initiatives like 'Star of the Day', weekly competitions, and team outings.Key Responsibilities for the Telecoms Telesales Consultant:Contact existing clients to promote additional services.Upsell various business areas.Schedule appointments for the field sales team to finalize sales.Provide excellent customer service to ensure client satisfaction and encourage additional product uptake.Utilize Salesforce to accurately capture and manage information.Build a robust sales pipeline while effectively managing time.Handle inbound calls from current and potential customers regarding services and products.Collaborate with senior management to develop strategies for acquiring new large clients.Candidate Requirements for Telecoms Telesales Consultant:Previous experience in outbound sales.Strong ability to overcome objections and work collaboratively to achieve team and personal sales goals.Resilience and self-motivation with a proactive approach to reaching targets.Drive and determination to succeed in a sales environment.Interviews will be conducted in two stages, with immediate start dates available.Stage 1: You will join the team to listen to calls and gain a comprehensive understanding of the role. Following this, you will complete a psychometric test along with numeracy and literacy assessments. The final part will involve a brief conversation about the role and your prior experiences.Stage 2: An in-depth competency-based interview focusing on your past sales experiences.The anticipated start date is May 13, 2019, with interviews scheduled over the upcoming weeks.

Join a Leading Telecommunications Telesales Team!Immediate Response Recruitment is excited to partner with a renowned market leader located in Birmingham, aiming to enhance their dynamic telesales team. This is an exceptional opportunity to contribute to a thriving organization while enjoying a competitive salary and generous commission structure.With a basic salary of £21,000 and uncapped commission potential, you can achieve on-target earnings of £31,000, with top performers earning upwards of £40,000 annually. Enjoy a supportive and vibrant team atmosphere that fosters success, including perks like 'Star of the Day', weekly competitions, and team outings.Key Responsibilities of the Telecoms Telesales Consultant:Engage with current clients to promote additional services and packages.Upsell complementary areas of the business to enhance customer satisfaction.Schedule appointments for the field sales team to finalize sales.Ensure high levels of customer service and satisfaction.Utilize Salesforce to accurately capture and manage customer information.Build and maintain a robust sales pipeline while effectively managing time.Handle inbound calls from customers regarding services and products.Collaborate with senior management to strategize on acquiring new large clients.Qualifications for the Telecoms Telesales Consultant:Proven experience in outbound sales.Strong objection handling and resilience skills.Self-motivated with the ability to work independently.Goal-oriented and driven to exceed sales targets.We offer a two-stage interview process with immediate start opportunities available. Stage 1 involves shadowing the team, completing a psychometric assessment, and discussing your experience. Stage 2 is a comprehensive competency-based interview focusing on your previous sales achievements.

Head SommelierLime Recruit is seeking a highly motivated and experienced Head Sommelier to lead and manage the beverage offerings at our acclaimed multi-award-winning restaurant in Birmingham. The successful candidate will possess a robust background in fine dining, particularly with Michelin-starred or multiple rosette establishments. Candidates should ideally have achieved WSET Level 3 or higher and hold certification from the Court of Master Sommeliers.The PropertyA charming venue with 40 covers, recognized for its culinary excellencePart of an esteemed group of restaurants dedicated to quality and innovationCollaborate with a talented and respected team of professionalsEnjoy excellent employee benefits and a supportive work environmentThe RoleSupport the General Manager in daily operations, ensuring seamless serviceTake a hands-on approach in overseeing an extensive wine list of over 500 selectionsUphold the highest standards of quality and service across all areasSolicit and analyze guest feedback to enhance the overall dining experienceAbout YouProven experience as a Sommelier in a Michelin-starred or multi-rosette environment is essentialAbility to thrive under pressure while effectively training and mentoring staffStrong commitment to delivering a memorable and enriching dining experienceWell-presented, passionate, and enthusiastic about the world of wineFamiliarity with financial aspects such as forecasting wage costs and average spend per head is advantageousThe PackageCompetitive salary of up to £30,000 per annumAdditional tipsCompany pension scheme28 days of annual leaveOutstanding opportunities for career advancementExclusive staff discounts

Join us in making a difference that impacts millions of lives.At Protective, we are dedicated to safeguarding our customers against life's uncertainties. Every role in our company contributes to providing essential protection and peace of mind exactly when our customers need it.As a Financial Analyst II within our Financial Planning & Analysis (FP&A) team, you will play a pivotal role in delivering clear, precise, and actionable financial insights across our organization. Your focus will include expense management, reporting, and analysis that facilitates multiple business divisions, such as Protection, Retirement, and Acquisitions. This is a hybrid position based in our Birmingham, AL office.In this role, you will engage with complex data sets and convert financial activities into meaningful and straightforward analyses for our leadership team. The ideal candidate is a meticulous finance or accounting professional who excels in a fast-paced, deadline-driven environment, enjoys recurring monthly and quarterly cycles, and is committed to continuously enhancing processes and reporting.You will collaborate closely with FP&A, Accounting, and business leaders to ensure accurate capture, allocation, and explanation of expenses, thereby supporting improved operational and strategic decision-making at Protective.

Join Our Team as a Telecoms Telesales Consultant!Immediate Response Recruitment is thrilled to partner with a renowned market leader based in Birmingham, looking to expand their talented telesales team. This is a remarkable chance to represent a prestigious company that not only offers a competitive salary and commission structure but also fosters a supportive and dynamic working environment.Salary Expectations: Starting at £21,000 with uncapped commission opportunities, on-target earnings can reach £31,000, with top performers earning over £40,000 annually.Working Hours: Enjoy a balanced work-life with hours from Monday to Friday, either 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. Join a friendly team that celebrates success with 'Star of the Day' recognitions, weekly competitions, and team outings.

Quick Hire Staffing seeks a Quality Inspector for immediate pay in Birmingham, AL. This position offers same-day compensation after your first shift, so earnings are available quickly. Key responsibilities Inspect manufactured products to identify defects and verify that quality standards are met. Follow detailed instructions and established processes throughout each shift. Operate measuring and testing equipment as needed for product checks. Record inspection data and comply with health and safety guidelines. Maintain a safe work environment and deliver reliable customer service. Policy notice Missing your second scheduled day of work without prior notice will result in termination from this position.

Outbound Market ResearcherImmediate Response is excited to announce upcoming positions starting on 7th May 2019, following the bank holiday break. This is a temporary position with the potential for ongoing work until 2020.With over 30 years in the industry, our client is a market leader, providing a stable and rewarding work environment.This temporary role offers monthly payment aligned with your colleagues, and the opportunity for additional earnings based on performance metrics.Key Responsibilities:Engaging with companies via phone to conduct surveys/questionnaires (each lasting approximately 10-20 minutes).Addressing objections and reassuring clients that their input will be valuable.Establishing rapport with clients to ensure survey completion within the set timeframe.Meeting daily and weekly targets while adhering to service level agreements (SLA).Documenting responses accurately in the company CRM for proper processing.Candidate Profile:Contact center experience is preferred, but we welcome confident and friendly applicants who can easily build rapport.Resilience is crucial; while this is not a sales role, you will encounter objections from clients, so maintaining focus and motivation is essential.Target-driven individuals are a must; you will be expected to complete a set number of surveys daily and weekly, with bonuses available for exceeding targets and maintaining quality.The assessment day is scheduled for 7th May 2019, starting at 10:00 AM. Successful candidates will proceed to training from 12:00 PM to 5:00 PM.Working Hours: Monday to Friday, 10:00 AM to 5:00 PM.As a reminder, this position offers monthly pay with hourly rates based on age:NMW £8.21 per hour21-24 £7.70 per hour18-20 £6.15 per hour

Join Our Team as a Telecoms Telesales Consultant!Immediate Response Recruitment is thrilled to partner with a prestigious company headquartered in Birmingham, renowned as a leader in its industry. We are expanding our dynamic telesales team, and this is your chance to be part of a winning organization.As a Telecoms Telesales Consultant, you will enjoy a competitive salary and an attractive commission structure in a positive work environment. The basic salary is £21,000, with uncapped commission opportunities that can lead to on-target earnings of £31,000, and many team members are earning over £40,000 annually!Working hours are Monday to Friday, with flexible shifts from 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM. Our team is supportive and encourages success, featuring initiatives like 'Star of the Day', weekly competitions, and fun team outings.Key Responsibilities of the Telecoms Telesales Consultant:Engage with existing clients and promote additional services.Upsell various business areas.Schedule appointments for the field sales team to secure sales.Provide excellent customer service, ensuring client satisfaction with current packages while encouraging additional product uptake.Utilize our Salesforce system for accurate data management.Build a robust sales pipeline and manage time effectively.Handle inbound inquiries from current and prospective customers.Collaborate with senior management to strategize on acquiring and converting new large clients.What We Are Looking For:Previous experience in outbound sales.Strong objection-handling skills and a collaborative team spirit to meet personal and team targets.Resilience and self-motivation, with the ability to work independently.A driven mindset with a proven ability to meet sales targets.We will conduct a two-stage interview process for this role, with immediate start dates available.Stage 1: You will shadow team members to gain insights into the role, followed by a psychometric test and a numeracy and literacy assessment. The final part will involve a brief discussion about the position and your prior experience.Stage 2: This will be a comprehensive interview focusing on competencies, where you will be asked to provide examples of your past sales experiences.

A prominent main contractor is on the lookout for a seasoned Senior Site Engineer to join their team on one of the largest residential projects in the Midlands.

Growth AnalystAt Linq, we are pioneering the messaging infrastructure for the AI era. Our data-driven approach influences every decision we make, from acquisition investments to optimizing the conversion funnel. We are seeking a proactive Analyst who possesses the ability to transform raw data into actionable insights, enabling us to allocate resources confidently.The RoleAs a crucial member of the growth team, you will take ownership of our measurement infrastructure, providing insights that propel our key strategic decisions. This role goes beyond traditional reporting — you will lead a monthly Go-To-Market (GTM) learning cadence, design robust experiments, and facilitate our understanding of customers and channels on a weekly basis.What You'll DoLead growth reporting by developing and maintaining dashboards that monitor acquisition, activation, retention, and revenue metrics.Facilitate a monthly GTM learning cadence, synthesizing key learnings and determining future experiments.Establish and oversee an ad experimentation framework focusing on creative, copy, and targeting strategies.Evaluate funnel and site conversion performance, conducting structured tests to enhance these metrics.Identify and assess customer quality signals early in the funnel to filter out poor-fit leads, preserving valuable resources.Analyze customer data to reveal common use cases, industry trends, and ideal customer profile (ICP) patterns.Create predictive models for forecasting pipeline, customer acquisition cost (CAC), and lifetime value (LTV) as we scale.Collaborate with product and engineering teams to ensure effective data instrumentation.You Might Be a Fit If YouPossess 2-4 years of experience in analytics, data, or strategy roles, preferably in a SaaS or tech environment.Are proficient in SQL and familiar with analytics tools like Looker, Mixpanel, or Amplitude.Approach challenges with an experimental mindset — you design tests that address specific business questions rather than merely reporting data.Can effectively translate data insights into compelling narratives that resonate with non-technical stakeholders.Thrive in ambiguous situations and are capable of structuring your work autonomously.Exhibit strong attention to detail while maintaining a focus on broader strategic goals.

Senior Learning & Development TrainerJoin a dynamic and rapidly expanding domestic energy supplier that proudly serves over 300,000 customers across the nation. Our commitment to excellence in both customer service and employee support is at the heart of our operations. As we continue to grow, we are seeking exceptional talent to enhance our team's capabilities.At our company, we value our employees as much as our customers. In addition to a competitive salary, we offer generous benefits including a holiday entitlement that increases with length of service, a Company pension plan with substantial employer contributions, and the opportunity to participate in a childcare voucher scheme.We also provide discounted gym memberships and access to a discount website featuring numerous offers from leading high street brands, restaurants, travel companies, and more. Our office is conveniently located just a short walk from Birmingham International train station, and we offer free onsite parking for our employees.

At Acturis, innovation is not just a part of our culture—it is in our DNA. Our journey began in 2000 in the garden shed of our co-founder, Theo Duchen, who, along with fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. From those humble beginnings, Acturis has evolved into a global SaaS leader, revolutionizing the insurance industry.Today, over 100,000 users in more than 40 countries rely on our platform to manage and expand their businesses. By forming close partnerships with brokers, insurers, and MGAs, we continue to redefine modern insurance across personal and commercial lines.Recognized as a Great Place to Work® 2026, Acturis merges the agility and innovation of a startup with the scale and stability of an industry leader. You will join a team where expertise is cherished, ideas are rapidly implemented, and talented individuals make a tangible impact from day one. As an EcoVadis Committed rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Key Responsibilities:• Collaborate within one of five teams focused on core Acturis system development, customer web solutions, or insurance product implementations, guiding clients on how to optimize the highly configurable Acturis System.• Design and execute top-tier software solutions, translating client requirements into detailed specifications and steering complex builds to fruition.• Tackle challenging technical issues, enhance the Acturis System continuously, and support sales through proposals, presentations, and technical demonstrations.We provide structured development, clear advancement paths, and true ownership—whether leading projects, shaping strategy, or mentoring others. You will thrive in a collaborative environment where high achievers advance rapidly.

B2B Telesales ExecutiveJoin an innovative leader in the telecommunications sector! Immediate Response Recruitment is excited to partner with a renowned company located in Birmingham, seeking to expand its dynamic telesales team. This is a remarkable opportunity to represent a market leader while enjoying a competitive salary and commission structure, alongside a supportive work environment.The role offers a basic salary of £21,000 with uncapped commission potential, enabling on-target earnings of £31,000, with many team members exceeding £40,000 yearly.Work hours are Monday to Friday, with options of 8:30 AM to 5:30 PM or 9:00 AM to 6:00 PM. The friendly team culture emphasizes success through collaboration, featuring incentives such as 'Star of the Day', weekly competitions, and team outings.Key Responsibilities:Engage with existing clients to promote enhanced services.Upsell additional business areas.Schedule appointments for the field sales team to finalize sales.Provide excellent customer service to ensure satisfaction with current packages and encourage additional product offerings.Utilize Salesforce to accurately capture customer information.Develop and manage a sales pipeline effectively.Handle inbound calls from current and potential customers regarding services and products.Collaborate with senior management to strategize on converting new large clients.Qualifications:Previous experience in outbound sales is essential.Strong problem-solving skills to overcome objections and work collaboratively to meet targets.Resilience and self-motivation are critical.Demonstrated ability to independently achieve sales goals.Highly driven and results-oriented.Successful candidates will go through a two-stage interview process with immediate start dates available.Interview Process:Stage 1: Shadowing sessions to gain insights into the role, followed by psychometric, numeracy, and literature assessments. Conclude with a brief discussion about previous experiences.Stage 2: An in-depth competency-based interview focusing on prior sales experiences.We are looking to fill positions starting on May 13, 2019, with interviews scheduled over the coming weeks.