Reception Team Leader

Join Accor Hotels as a Reception Team Leader and play a vital role in delivering exceptional guest experiences. You will lead the front desk team, ensuring that every guest receives outstanding service from the moment they arrive until they depart. Your leadership skills will inspire your team to maintain the highest standards of hospitality while effectively managing daily operations.

Join our dynamic team at Greene King as a Team Leader! We are looking for an enthusiastic individual who can inspire and lead our team to deliver exceptional service and achieve operational excellence. You will be responsible for overseeing daily operations, training staff, and ensuring that our customers receive the highest level of service.

Regional Team LeaderJoin our dynamic team as a Regional Team Leader, where you will oversee one of our four Operational circuit teams. Your mission will be to ensure we meet our service level agreements while optimizing our resource allocation for maximum efficiency and cost-effectiveness. You will play a pivotal role in ensuring that our client’s operational facilities are fully utilized and supported, and that our Operations team is performing at its best. Your focus will be on evaluating current practices and implementing continuous improvements for enhanced performance.Main ResponsibilitiesAs a Regional Team Leader, you will be an integral part of the Operations Management Team, reporting directly to the Operations Manager.Core Duties:Ensure your regional team is adequately resourced, structured, and led to consistently meet service level expectations.Provide clear objectives, guidance, and support for all team members, ensuring effective performance management including annual reviews.Monitor and enhance processes and policies to align with client goals while implementing departmental protocols to maximize productivity. Collaborate with Performance Management and Continuous Improvement teams.Work closely with operational colleagues to optimize resource planning, focusing on the capabilities of our Driver resources and collaborating with the Compliance team on driver development.Offer daily leadership to your regional team, ensuring the highest levels of effectiveness, efficiency, and coordination in service delivery.Partner with operational management to guarantee the Regional Teams meet their objectives, receiving the necessary assessments to agreed quality standards and timelines.Maintain high standards of accuracy and quality in communication with both internal and external customers.Initiatives:Focus on system accuracy and adherence to internal processes.Significance of Role:This critical role ensures the successful delivery of our client’s services by providing oversight and coordination of all service delivery operations.Your management of each circuit will significantly contribute to overall efficiency, effectiveness, and profitability.Key Competencies and ExperienceExpertise in planning and organizingDecisive decision-making abilitiesStrong influencing and leadership skillsEffective delegation techniquesTeamwork and performance management experience

Join our dynamic team as the Team Leader for Meetings, Events & Groups at Accor Hotels in Birmingham. In this pivotal role, you will oversee the planning and execution of a variety of events, ensuring exceptional service and client satisfaction. You will lead a talented team, coordinate with different departments, and contribute to the overall success of our events.

As a Team Leader at Greene King, you will play a pivotal role in guiding and inspiring our team to deliver exceptional service and create memorable experiences for our guests. Your leadership will be essential in maintaining our high standards, driving operational excellence, and fostering a positive culture within the team.We are looking for a passionate individual who thrives in a fast-paced environment and possesses a strong commitment to teamwork. Join us to lead a dedicated team and contribute to the success of our establishment!

Established in 1971, Mulberry originates from Somerset, England, and has evolved into a globally recognized British lifestyle brand known for its exceptional quality and innovative design that embodies the Mulberry Spirit.With a strong commitment to sustainability ingrained in its ethos, Mulberry proudly achieved B Corp Certification in 2024, affirming its dedication to responsible business practices.As a global brand, Mulberry remains steadfast in its values, focusing on enhancing the well-being of people and the environment. Our team embodies honesty, dynamism, and a spirit of community.If you resonate with these values, we invite you to become part of our team.As a Concession Leader at Mulberry, you will guide your store and team towards success. Your passion for people, commitment to delivering an extraordinary customer experience, and eagerness to learn and develop will be key to your leadership role. You will have the opportunity to become an expert in your field and contribute to our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Team Development:- Create a high-performing team that celebrates diversity, ensuring every individual feels valued, respected, and included while promoting equity, empathy, and understanding in all interactions.- Foster dynamic discussions, encouraging ideas and various perspectives to drive creativity and collaboration.- Cultivate a culture that embraces honest feedback; recognize achievements, coach, and challenge team members.Customer Focus:- Create a welcoming and enjoyable environment for customers and your team.- Be dedicated to providing an engaging and memorable customer experience in your store and inspire your team to do the same.- Stay culturally connected, understanding how Mulberry integrates into the realms of life and art, using this knowledge to captivate our customers.

Join Our Growing Team as a Call Centre Team Manager - UtilitiesWe are excited to present an outstanding opportunity for seasoned Call Centre Team Managers to be part of an expanding company located in South Birmingham. If you aspire to be part of a progressive organization that fosters growth and skill development, we encourage you to apply.Due to significant growth, our client is looking to add 2 more Team Managers to their dynamic operation.Key ResponsibilitiesLead and manage a team of 10-15 advisorsOffer support and strategic advice to enhance operations within the call centreConduct monthly one-on-ones to assess Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Deliver side-by-side coaching and constructive feedback to advisorsReview and refine company policies to ensure optimal customer outcomesOversee the customer journey and resolve complaints, aiming for first-contact resolutionGuide advisors through complex calls utilizing past experiences and insightsPersonal Attributes RequiredTeam-oriented mindsetExceptional interpersonal and influencing abilitiesCapable of motivating and nurturing a teamDedicated to enhancing customer service and experienceThis is a permanent position, with interviews scheduled in the coming weeks. Candidates should possess a minimum of 2 years of management experience.Working Hours: Flexibility is required, as hours will be between 8 AM and 8 PM, Monday to Friday, with 1 in 4 Saturdays.Salary: Up to £30,000 per annum, commensurate with experience. Benefits include a pension scheme, 28 days of holiday, and a fantastic working environment.

As a Shift Leader at our Birmingham store, located at 1919 11th Ave S, Birmingham AL 35205, you will take the helm of our bakery operations, ensuring an exceptional experience for our customers, day or night! Your ability to anticipate business flow during a successful shift will set you apart. A hands-on leader, you will engage in building orders, suggestive selling, baking, and customer interaction, all while fostering a fun and productive environment to 'Own the Night'! PERKS OF BEING A SHIFT LEADER:• Flexible part-time work schedules• Paid vacation and sick time• Interactive training and mentorship• Pet insurance for your furry friends• Job stability with a reputable and swiftly growing company• Opportunities for growth and promotion• Work in a dynamic and exciting team atmosphere• Employee discounts and FREE cookies with every shift! RESPONSIBILITIES OF A SHIFT LEADER:• Deliver outstanding customer service and high-quality products to all guests• Assist store leadership by maintaining smooth operations during your shift, sharing vital information, monitoring production efficiency, and supporting team training and coaching• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the Cookie Crew• Collaborate and support the Cookie Crew team• Maintain a safe and clean working environment for both customers and staff

Join the Raising Cane's team as an Assistant Restaurant Leader, where you will play a crucial role in ensuring exceptional customer experiences and maintaining high operational standards. As a vital member of our leadership team, you will assist in managing daily operations, training staff, and upholding the quality and integrity of our brand.

Join Raising Cane's as a Restaurant Leader and take charge of a vibrant dining experience! As a Restaurant Leader, you will oversee daily operations, ensure top-notch customer service, and lead a passionate team dedicated to creating delicious meals. Your leadership will be crucial in maintaining our high standards of quality and service.

About Blank StreetBlank Street is dedicated to becoming the leading food and beverage brand of our generation. Our mission is to enhance daily experiences through superior products, meticulous attention to detail, and a commitment to creating unforgettable moments. Our drive is fueled by the millions of customers we engage with in cities across the globe, and we embrace the limitless potential that lies ahead. Our success begins with our people, who are passionate about bringing joy and excellence every single day.Start Something Extraordinary…As a Shift Leader at Blank Street, you will be a key player who thrives in a collaborative environment, working alongside your team to deliver outstanding products. You are a natural communicator who takes pride in providing exceptional service and inspiring your team to deliver the same. You seek opportunities to serve your community and make a significant local impact. Customer-centric and quality-driven, you ensure that every customer receives exactly what they need, every day. You excel in fast-paced settings and appreciate an inclusive workplace where your contributions are valued, and you can truly make a difference.In this role, you will lead various initiatives to boost sales and enhance business performance. Supporting your General Manager, you will collaborate with the Senior Leadership team to provide feedback and drive improvements, playing a crucial role in the success of your store. As one of the first team members at this location, you will have the unique opportunity to establish a welcoming atmosphere and forge lasting connections within the neighborhood.

Role Overview Ramboll seeks a Growth & Sales Market Leader to guide strategy and business development for the Highways sector across the UK and Ireland. This position is based in Birmingham. What You Will Do Lead strategic initiatives to expand Ramboll’s presence in the highways market. Drive sales performance and identify new growth opportunities. Work closely with teams across disciplines to shape solutions that address client needs. Support the development and execution of plans that strengthen client relationships and market position. About You Strong track record in sales or business development, ideally within the highways or related infrastructure sectors. Experience collaborating with multidisciplinary teams. Comfortable leading initiatives and delivering results in a competitive market.

Founded in 1971, Mulberry has its roots in Somerset, England, and has evolved into an internationally recognized British lifestyle brand celebrated for its exceptional quality and design that embodies the Mulberry Spirit.With sustainability ingrained in our ethos since our inception, we are proud to have achieved B Corp Certification in 2024, reflecting our commitment to a purpose-driven approach.As a global brand, we remain steadfast in our values, continuously striving to enhance our impact on both people and the planet. Our team is characterized by honesty, dynamism, and a strong sense of community.If you resonate with these values, we invite you to become a part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because we seek individuals who are passionate about people, driven to provide an extraordinary customer experience, and eager to learn and grow, both personally and professionally. We encourage you to become an expert in your field and actively participate in our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Customer-Centric Focus: - Create an inviting and enjoyable atmosphere for customers and your team. - Deliver a memorable customer experience and inspire your team to do the same. - Stay culturally connected and leverage the essence of Mulberry to excite our customers. - Foster and maintain important customer relationships through in-store CRM tools.Team Development: - Cultivate a high-performing team that values diversity, ensuring each individual feels valued and respected. Champion equity, empathy, and understanding in all interactions. - Encourage open discussions and welcome diverse perspectives to drive creativity and collaboration.

Role Overview Ramboll is looking for a Growth & Sales Market Leader to serve as Director of the Water Market for UK & Ireland. This senior role is based in Birmingham and focuses on shaping strategy, expanding market presence, and strengthening relationships in the water sector, with a particular emphasis on transport expertise. What You Will Do Develop and implement strategies to grow Ramboll’s water market footprint in the UK & Ireland. Lead efforts to enhance operational efficiency across water-related projects. Oversee project delivery, ensuring work meets Ramboll’s standards for quality and client satisfaction. Build and maintain relationships with key stakeholders in the transport and water sectors. Collaborate with cross-functional teams to position Ramboll as a leader in sustainable water management solutions. What We Are Looking For Proven experience in the transport sector, with a strong record of driving growth and managing complex projects. Ability to develop and execute market strategies. Skilled at building partnerships and working with diverse teams. Commitment to high standards of client service and sustainable practices.

Overview:Join our vibrant culinary team as a Head Chef, where your creativity will shine through in leading a high-volume banqueting and meetings & events operation. We are looking for a visionary leader who can craft an outstanding à la carte menu while focusing on cost control, minimizing food waste, and ensuring food safety.Key Responsibilities:Direct daily kitchen operations for à la carte dining, banquets, corporate meetings, and large-scale events, including festive celebrations.Design and refresh menus for individual diners and group events, prioritizing variety, quality, and operational efficiency.Oversee food costs, manage inventory and payroll, and implement strategies to control food waste, all while ensuring profitability and sustainability.Mentor, train, and motivate the kitchen team to meet high culinary standards.Ensure adherence to food safety regulations and lead internal compliance audits.Stay updated on culinary trends to keep our menus innovative, competitive, and aligned with guest preferences.Work closely with the Food & Beverage and events teams to ensure exceptional guest experiences across all dining outlets and events. 

Key Responsibilities:1. Customer Service:Welcome customers warmly and professionally.Accurately take food and beverage orders, ensuring all needs are met.Guide customers in menu selections by providing suggestions and answering queries.Deliver orders promptly while maintaining high service quality.Address and resolve customer complaints professionally, escalating to management when necessary.2. Food Preparation:Prepare food and beverages per Miss J’s Café standards, encompassing sandwiches, salads, soups, and more.Efficiently and safely operate kitchen equipment such as grills, ovens, and blenders.Adhere to food safety regulations for food storage and organization.Ensure all food items are fresh, appropriately portioned, and meet quality standards.3. Cleanliness and Sanitation:Maintain cleanliness and organization in dining and kitchen areas throughout your shift.Consistently clean and disinfect surfaces, equipment, and restrooms.Follow health and safety guidelines in food handling and sanitation practices.4. Cash Handling and Register:Operate the cash register and process payments accurately.Provide change and issue receipts while assisting with payment-related tasks.Maintain a balanced cash drawer by adhering to cash handling procedures.5. Inventory and Stocking:Assist in managing inventory levels, ensuring food supplies are adequately stocked.Notify management if stock is low or requires reordering.Help with receiving and organizing deliveries, verifying quality, and ensuring proper storage.6. Teamwork and Collaboration:Collaborate with team members to facilitate a smooth workflow during shifts.Assist with opening and closing duties, including setting up or closing the café, cleaning, and restocking.Communicate effectively with colleagues and supervisors to ensure efficient task completion.7. Adherence to Policies:Comply with all company policies and procedures, including safety protocols and customer service standards.Maintain a professional demeanor and contribute positively to the work environment.Participate in training sessions and engage in ongoing learning about café operations.

Join a dynamic and rapidly expanding company located in the heart of South Birmingham, where exceptional Team Managers are in high demand. This is an excellent opportunity for those looking to advance their careers in a progressive environment.As our client experiences significant growth, they are seeking two additional Team Managers to enhance their operations.Key Responsibilities:Lead and manage a team of 10-15 customer service advisors.Provide guidance and support to the operational team and call centre staff.Conduct monthly one-on-one meetings to evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Deliver side-by-side coaching and constructive feedback to team members.Review and improve company policies and procedures to optimize customer satisfaction.Oversee customer journey and complaints, ensuring resolutions on the first contact.Assist advisors in navigating challenging calls using your expertise and experience.This is a permanent position with interviews scheduled over the coming weeks. Candidates must possess a minimum of two years of management experience.Working Hours: Flexibility is required as the role involves working between 8 AM and 8 PM from Monday to Friday, with a commitment to 1 in 4 Saturdays.

Join Our Team as a Dunkin' Donuts Team Member!We are seeking enthusiastic individuals to join our Dunkin' Donuts family in Birmingham, AL. As a Team Member, you will play a vital role in delivering exceptional service and high-quality food and beverages to our valued customers.Key Responsibilities:1. Customer Service:Welcome customers with a warm, friendly demeanor.Accurately take orders in-store and at the drive-thru.Address customer inquiries and resolve complaints professionally.Serve food and drinks promptly, meeting Dunkin's quality standards.2. Food and Beverage Preparation:Prepare menu items, including donuts, sandwiches, and beverages per Dunkin' recipes.Safely operate kitchen equipment such as fryers and coffee machines.Ensure all items are attractively presented and served at the right temperature.3. Maintaining Cleanliness:Sanitize workstations and dining areas to ensure cleanliness.Adhere to health and safety standards in kitchen and dining settings.Regularly restock supplies and maintain a tidy environment.4. Cash Handling and Register Operations:Skillfully operate the cash register and handle payments accurately.Process transactions with credit and mobile payment systems.Ensure cash register balances per company protocols.5. Teamwork and Communication:Collaborate with team members for efficient restaurant operations.Maintain clear communication with coworkers and management for order accuracy.Assist in onboarding new team members with training and best practices.6. Health and Safety Compliance:Comply with health and safety regulations, including food handling.Maintain personal hygiene and follow uniform standards.Report safety hazards or maintenance needs to management.7. Other Duties as Assigned:Assist with opening and closing procedures as needed.Perform additional tasks as directed by management.

Role Overview Accor Hotels is seeking a Multi-Tasking Night Team Member for the Birmingham location. This position plays a key part in maintaining smooth operations and guest satisfaction during overnight hours. Main Responsibilities Manage front desk tasks throughout the night shift Assist guests with check-ins and check-outs Respond to guest inquiries with professionalism and courtesy What We’re Looking For Proactive approach to work and problem-solving Comfort working independently and handling multiple tasks at once Strong commitment to guest comfort and service This role suits someone who enjoys variety and takes pride in helping guests feel welcome and cared for during their stay.

Job Title: Arby's Team MemberJoin our dynamic team at Las Vegas Petroleum, where we proudly serve the mouthwatering menu of Arby's to our cherished customers. As an Arby's Team Member, you will play a pivotal role in delivering outstanding service and ensuring every customer departs satisfied with their meal.Key Responsibilities:Warmly greet customers and assist them in selecting their meal options, highlighting menu items and current promotions.Accurately take customer orders and prepare food items in line with Arby's high standards.Efficiently process cash and card transactions at the register, ensuring correct change is provided.Uphold cleanliness in the dining area, kitchen, and food preparation zones while adhering to health and safety regulations.Collaborate effectively with team members to enhance service speed and quality during peak hours.Assist in managing inventory by restocking supplies and ingredients as necessary.Adhere to company policies and procedures to maintain a safe and positive work environment.Become a vital member of a fantastic team that shares a passion for serving hearty meals at Arby's in Las Vegas Petroleum!