Query Management and Case Administration Officer - Birmingham

We are seeking outstanding individuals to join our team as a Query Management and Case Administration Officer at the forefront of the new Courts and Tribunal Service Centres (CTSCs) in Birmingham.The transformation of HM Courts and Tribunals Service (HMCTS) represents one of the most ambitious and intricate initiatives within central government. By its completion in 2022/23, it will fundamentally alter how justice is administered.These CTSCs will serve as the administrative backbone of the future, facilitating communication through telephony, assisted digital services, case progression, and hearing support. Our goal is to offer a consistent national service that ensures cases progress smoothly to resolution while providing essential support to local judiciary.Spread across multiple locations nationwide, these centres will house nearly half of our total workforce. We are committed to reforming a justice system that has traditionally relied on paper-based processes, with the CTSCs being pivotal in transitioning to a modern, digital framework.This role is primarily customer-focused, ensuring that users receive an accessible and inclusive service. You will guide users through the online platform, addressing their inquiries, and accurately processing and updating high-volume case details. Your responsibility will be to meet the needs of service users effectively.Key Responsibilities:Deliver professional and friendly support to users of online services through various channels (telephony, webchat, email), adhering to quality standards for a high-quality customer experience.Conduct jurisdiction-related administration following HMCTS protocols and processes for non-automated tasks.Perform case-readiness assessments and facilitate the progression of cases, providing users with clarity on the next steps.Identify users needing additional support and assess their Assisted Digital needs, referring cases to our third-party suppliers as necessary.Manage first contact user complaints in accordance with HMCTS policies, ensuring users feel heard and that their concerns are addressed fairly, while updating the CRM system to prevent repetition of information.Stay informed by reading relevant knowledge articles to maintain accurate and up-to-date understanding of processes and systems.Engage proactively with users to enhance their experience and ensure their needs are met effectively.

As a Case Manager at Morgan & Morgan, you will play a crucial role in advocating for clients and managing their cases with diligence and expertise. Your responsibilities will include coordinating with clients, gathering necessary documentation, and ensuring that each case progresses smoothly through the legal process. You will work closely with attorneys and support staff to deliver optimal outcomes for our clients.

Join our dedicated team as a Medical Office Administrator, where you will play a crucial role in ensuring the smooth operation of our healthcare facility. You will be responsible for managing administrative tasks, coordinating patient flow, and supporting medical staff in delivering high-quality care.

As an Office Specialist at Cook's Pest Control, Inc., you will play a vital role in ensuring the smooth operation of our office while delivering exceptional customer service. Your responsibilities will encompass a variety of office and clerical tasks, spanning from general receptionist duties to essential HR and Accounting functions.Customer Service ResponsibilitiesHandle incoming customer calls and direct them to the appropriate department.Conduct initial new customer intake, entering essential customer information and forwarding details to the relevant sales team member.Address customer inquiries related to accounts and billing.Reach out to customers regarding invalid payments and funding sources.Accounting ResponsibilitiesProcess customer payments and ensure daily bank deposits are completed.Manage vendor invoices, submitting payments via credit card or routing requests to the Corporate Office as appropriate.Keep track of overdue accounts and contact customers for collections, forwarding accounts to a collections agency when necessary.Execute account write-offs and terminations of customer accounts as required.Collaborate with the District Manager to complete tasks outlined in the Daily Accounting Checklist.Review and adjust payroll as needed.Maintain petty cash records.Human Resources ResponsibilitiesOversee the entire hiring and onboarding process for new employees, including background checks, scheduling physicals and drug screens, entering employee information into HRIS, and finalizing new hire paperwork.Assist both new and existing employees with general HR and Benefits inquiries.Process monthly employee changes, including pay rate and status modifications.Facilitate the termination process for departing employees.Manage Workers’ Compensation and Auto Insurance claims.Office Management ResponsibilitiesComplete monthly orders for warehouse and office supplies.Order business cards as needed.

Join Our Team as a Private Banking Middle Office Associate12-Month Fixed-Term Contract / Potential for Permanent PositionHybrid Work Model - 3 Days Onsite Each WeekBased in BirminghamWe are on the lookout for exceptional Associate and Assistant Vice President-level professionals to join a dynamic operations team at a prestigious private banking institution. This role is a critical part of our Operations function, primarily focusing on Asset Servicing. The successful candidate will have significant hands-on experience within operational or middle-office environments, particularly in equity or fixed income sectors, and will be adept at quickly adapting to new challenges and working independently. The ideal candidate will possess a solid background in corporate action event processing, covering both mandatory and voluntary events, and will manage the end-to-end process, including notifications, bookings, reconciliations, and interactions with custodians. Familiarity with event-specific details, such as Japanese stock splits, and the ability to navigate complex systems while upholding meticulous attention to detail and control standards is essential. Experience in settlements is also highly valued, including knowledge of SWIFT messaging, market matching requirements, and processes associated with 515/518. An understanding of Standard Settlement Instructions (SSIs), custody workflows, asset transfers, and the application of CASS rules 6 & 7 in operational settings is crucial. To thrive in this role, you will need excellent interpersonal skills, as you will regularly engage with internal teams, external custodians, and client-facing personnel. A robust risk awareness, the capability to manage exceptions, and the confidence to escalate issues as necessary are vital for success.

Join our dynamic team at Alpha Insight Inc. as an Office Receptionist, where you will be the first point of contact for our clients and visitors. Your role will be critical in ensuring smooth operations within our office environment.As the Office Receptionist, you will be responsible for greeting guests, managing phone calls, scheduling appointments, and providing administrative support to our staff. We are looking for someone who is organized, friendly, and has excellent communication skills.

Location: Swan Shopping CentreShift Pattern: Various shifts from Monday to Sunday, 8 hours per weekPay Rate: £12.53 per hourIf you need any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're dedicated to assisting you!Role Overview and PurposeAs the primary representative of the Security Team, your professionalism and proactive attitude are crucial in this influential role. Your commitment to providing outstanding security and customer service will ensure the safety and satisfaction of our clients and visitors.Key ResponsibilitiesEngage with all visitors and tenants within the shopping centre, delivering exceptional customer service.Conduct regular patrols of the shopping centre as outlined in the site assignment instructions, maintaining a proactive approach at all times.Identify opportunities to assist visitors proactively and help as needed.Ensure a safe and welcoming environment for all visitors and tenants.Manage incidents according to site policies and procedures.Communicate effectively with the site control room to respond to incidents and keep colleagues informed and supported.Report any unsecured areas of the site to the Control Room immediately and take action to rectify them.Document all non-conformities and emergencies accurately with the appropriate control room personnel.Handle emergencies efficiently, keeping the Centre team informed throughout.Demonstrate an understanding of human behavior to monitor and report suspicious activities in accordance with site/company policies.Maintain vigilance to manage unauthorized access by banned individuals.Adhere to radio procedures at all times.Accurately record all events/incidents in the Security Officer notebook as per policy.Accept other reasonable duties as assigned to meet the business's needs.Respond promptly to all security issues and events.Complete all required training as directed by your line manager.Be available to cover at least one additional shift per month as needed to cover absence or annual leave.Collaborate with the Environmental Services team to enhance service delivery and highlight teamwork opportunities.Please note that further duties may be assigned by your manager to support the team and ensure the smooth operation of the business.

Alphabe Insight Inc. seeks an Office Assistant in Birmingham to support smooth daily operations. This position plays a key role in handling a variety of administrative duties that help the team stay organized and productive. Role overview The Office Assistant manages correspondence, keeps files in order, and provides general support to colleagues across projects. The work covers both physical and digital organization, making sure information is easy to find and share. What you will do Sort and distribute both incoming and outgoing correspondence Maintain organized filing systems for paper and digital documents Offer administrative assistance to team members when needed Requirements Strong attention to detail and organizational skills Proactive approach to supporting the team Comfort working in a collaborative office environment

Lettings Coordinator - Birmingham City Centre - Up to £19,000 Base Salary Plus Commission (£22,000 Total Package)Join a prestigious and award-winning independent Lettings and Estate Agency situated in the vibrant Jewellery Quarter of Birmingham City Centre. We are seeking a highly organized and detail-oriented Lettings Coordinator with a solid background in lettings and strong administrative skills.Key Responsibilities:Your primary responsibilities will include preparing pre-tenancy move-in files, managing tenancy agreements, conducting referencing, transferring utilities, registering deposits, and ensuring all tenancy documents are accurate. You will also liaise with tenants and landlords while supporting the Lettings team, ensuring that exceptional customer service is maintained throughout.Essential Skills:• Strong analytical abilities with excellent communication skills to engage effectively with landlords and tenants.• Team-oriented mindset to contribute to outstanding customer service.• Exceptional organizational skills and attention to detail.• Ability to quickly learn and adapt in a fast-paced environment.• Proven experience in lettings administration is essential.• Professional appearance and demeanor.• Proficient in computer skills.Contact Information:To discuss this Lettings Coordinator position or any other vacancies within the property sector, please reach out to Buzzrecruit.com at 03445 611848. All inquiries will be treated confidentially.

Join Deliveroo as an Account Manager in our vibrant Birmingham office. In this role, you'll manage key client relationships, ensuring they receive outstanding service while growing their accounts. You will be at the forefront of our mission to deliver exceptional dining experiences to customers by collaborating with various stakeholders within the company.

Join our dynamic team at Lexus of Birmingham as a Clerical professional. In this role, you will be responsible for a variety of administrative tasks that support our daily operations. Your attention to detail and organizational skills will be essential in maintaining accurate records and ensuring efficient workflow.We are looking for someone who thrives in a fast-paced environment and is eager to contribute to our commitment to excellence in customer service.

Join our dynamic team at Mindlance as a Clerk, where your organizational skills will play a vital role in our operations. As a Clerk, you will be responsible for managing daily administrative tasks, ensuring efficient office processes, and supporting various departments as needed. This is an excellent opportunity to advance your career in a collaborative and fast-paced environment.

Join our dynamic team at Domino's Pizza as an Assistant Manager! In this role, you will play a vital part in ensuring smooth restaurant operations and delivering excellent customer service. You’ll assist in managing team members, overseeing inventory, and maintaining high standards of food safety and cleanliness.

Role Overview Domino's Pizza in Birmingham is hiring an Assistant Manager. This position supports daily store operations and helps maintain high standards for customer service. The Assistant Manager works closely with the team to meet store goals and create a positive atmosphere. Main Responsibilities Assist with managing store operations and procedures Support and guide team members during shifts Promote strong customer service and satisfaction Help drive sales and meet performance targets Contribute to a positive and productive work environment

Join Turnertownsend as a Project Manager in Birmingham, where you will lead and coordinate complex infrastructure projects, ensuring timely delivery while adhering to quality standards. You will work closely with cross-functional teams, managing resources, timelines, and stakeholder communication effectively.

Join Domino's Pizza Group Limited as a General Manager in Birmingham! In this pivotal role, you will oversee the daily operations of our store, ensuring exceptional customer service and operational excellence. As a key leader, you will be responsible for driving sales, managing a high-performing team, and implementing strategic initiatives to enhance the overall efficiency and effectiveness of the store.We are looking for candidates who are passionate about food service and have a proven track record of leadership in a fast-paced environment. Your ability to inspire and motivate your team will be crucial in achieving our ambitious goals.

Role Overview Domino's Pizza Group Ltd. is hiring an Assistant Manager for our Birmingham location. This position supports the store’s daily operations and plays a key part in leading the team. What You Will Do Oversee daily store operations to keep everything running smoothly Manage and support staff on shift Maintain high standards of customer service Help drive sales and support business growth Promote a positive, team-focused work environment What We’re Looking For Enthusiasm for delivering great service Strong leadership and communication skills Commitment to building a supportive workplace

Join our dynamic team at alphabeinsightinc as a Customer Service Officer. This role is pivotal in ensuring customer satisfaction and providing exceptional service at every interaction. You will be the voice of our brand, assisting customers with inquiries, resolving issues, and enhancing their overall experience.You will need to demonstrate excellent communication skills, patience, and a customer-first attitude. This is a fantastic opportunity for individuals who are passionate about delivering high-quality service and are eager to grow within a supportive environment.

Turner Townsend is hiring a Principal Consultant specializing in Business Case and Project Finance for its Birmingham office. This role focuses on helping clients make informed project financing decisions and shape initiatives that are practical and set up for success. Key responsibilities Support clients as they navigate the financial aspects of project development, clarifying complex funding issues and options. Collaborate with cross-functional teams to create clear, persuasive business cases that back investment choices. Use analytical skills to evaluate project feasibility and highlight financial risks. Develop strategies that reflect both client objectives and the realities of the infrastructure sector. Role impact This position plays a part in shaping major infrastructure projects by ensuring financial soundness and strategic alignment from the beginning.

Domino's Pizza in Birmingham is looking for an Assistant Manager to help guide daily store operations. This role plays a key part in upholding customer service standards and supporting the team in reaching store goals. Role overview The Assistant Manager works alongside the store manager to keep shifts running smoothly. Building a positive team environment and ensuring customers have a great experience are central to this position. What you will do Assist with managing shifts and store procedures Support staff training and development Promote a positive team atmosphere Help ensure customers receive prompt, friendly service Location This position is based in Birmingham.