Operational Risk and Assurance Manager

Operational Risk and Assurance ManagerHM Courts & Tribunals Service (HMCTS) is dedicated to managing the administration of criminal, civil, and family courts and tribunals across England and Wales, as well as non-devolved tribunals in Scotland and Northern Ireland. We are committed to upholding justice as the cornerstone of a safe, fair, and thriving society, and are focused on creating a justice system that is inclusive and effective for all.Currently, we are in the second year of an ambitious six-year initiative aimed at reforming the courts and tribunals system. Our collective efforts are transforming our operational practices, ensuring our justice system remains a global leader by providing a service that enhances accessibility and efficiency for everyone. Our newly modernized Courts and Tribunals Service Centres (CTSC) represent the future of administrative operations, offering centralized hubs for telephony, digital assistance, case progression, and hearing support. These centers guarantee a uniform national service that facilitates the seamless progression of cases and offers essential support to local judiciary members.This is a fixed-term position for 12 months, focusing on overseeing quality monitoring and complaints management across our CTSC to foster service improvement and enhance user satisfaction. The successful candidate will play a crucial role in managing risk while ensuring consistent operational practices across all CTSC locations. Travel between CTSC sites is expected, with base locations including Birmingham, Stoke-On-Trent, or Loughborough.Key Responsibilities:- Manage the CTSC's response to internal and external audits, formulating actionable plans.- Create systems for monitoring and reporting service quality across operational activities.- Ensure assurance on quality and complaints in relation to performance standards/KPIs, addressing variances with actionable recommendations.- Identify opportunities for learning and service enhancement, collaborating with the Corporate Centre and Head of Service Improvement on design and implementation.- Develop proactive risk management strategies, collaborating with Heads of Operations and Service Improvement for effective implementation across CTSC sites.- Provide expert technical advice and recommendations to the CTSC Senior Management Team on risk management and mitigation, identifying issues, proposing solutions, and guiding decision-making processes.Knowledge, Skills and Experience:- Proven knowledge and experience in implementing and managing quality frameworks (Essential).- Demonstrated experience in managing risk and assurance frameworks at an organizational level (Essential).- Strong ability to analyze and present complex data with authority and clarity.

Join Turner Townsend as a Risk Manager and be a pivotal force in shaping risk management strategies within the real estate sector. Your role will involve identifying, assessing, and mitigating risks across various projects, ensuring compliance, and fostering a culture of risk awareness. This position offers a unique opportunity to work collaboratively with cross-functional teams and contribute to delivering projects on time and within budget.

Join Sidetrade, a leading provider of AI-driven credit management solutions, as a Product Manager - Credit Risk. In this dynamic role, you will drive the development and execution of innovative products that enhance our credit risk management offerings. You will work closely with cross-functional teams to identify market needs, prioritize features, and ensure the successful launch of products that meet our customer's expectations.

Join Turner Townsend as a Risk Management Specialist, where you will contribute to innovative risk management strategies that support our clients’ projects. This role is ideal for professionals at all levels who are passionate about identifying, evaluating, and mitigating risks in complex project environments.

Join our dynamic team as a Project Risk Manager/Analyst in the Defence Infrastructure sector. In this role, you will leverage your expertise to identify, assess, and mitigate risks associated with critical infrastructure projects. You will collaborate with cross-functional teams to ensure that projects are delivered on time and within budget while maintaining the highest standards of safety and compliance.

Join Raising Cane's as an Operations Manager and lead a dynamic team in delivering exceptional service and quality. In this pivotal role, you will oversee daily operations, ensuring our high standards are met while fostering a positive environment for both employees and customers. You will be responsible for strategic planning, staff development, and driving sales performance.

Join Our Team as a Flood Risk Drainage EngineerLocation: Birmingham (Opportunities in other UK locations available)We offer a competitive salary and comprehensive benefits package.This is a fantastic opportunity for a dedicated Flood Risk Drainage Engineer to become a part of our client's dynamic Flood Risk and Drainage team in Birmingham.Our client stands as a prominent international multidisciplinary engineering and environmental consultancy, committed to delivering sustainable solutions that fulfill the planning, engineering design, and project delivery needs across property, infrastructure, energy, and environmental sectors.In response to ongoing business growth, we are seeking a Flood Risk Drainage Engineer to enhance our expanding team in Birmingham. This position presents an exciting chance to work on a diverse project portfolio, contributing to innovative initiatives across various sectors in the field of Civil Engineering.

Operations Manager Location: Midlands (Remote with travel, monthly visit to York HQ) Salary: From £47,000 per year About BritsafeWith over three decades of excellence, Britsafe has established itself as a leader in customer service, driven by a commitment to innovation in processes, technology, and personnel.We are seeking an Operations Manager who embodies our dedication to excellence, ensuring our teams and sites not only meet but exceed industry standards. About the RoleThis multi-site position involves overseeing security and cleaning operations for a diverse range of prestigious clients in sectors like financial services, distribution, and manufacturing across the Midlands and beyond.Your key responsibilities will include: Leadership & Service Delivery – Upholding high standards in manned security and cleaning in compliance with SIA Approved Contractor Scheme standards. Client & Team Management – Cultivating robust client relationships through regular site visits, meetings, and effective staff training. Scheduling & Compliance – Overseeing rostering (via Timegate), performance, motivation, and compliance measures. Technology & Reporting – Leveraging advanced systems for comprehensive reporting, payroll, and scheduling needs.Your ultimate goal will be to ensure the retention and growth of our client base. Requirements Proven management experience in security and/or cleaning (essential) A valid front-line SIA Licence (essential) Exceptional leadership and communication skills High degree of IT literacy and proficiency with advanced systems A full UK driving licence and access to a vehicle Availability to travel to our York HQ at least once a month Candidates without an SIA licence and management experience will not be considered. What We Offer Competitive salary starting from £47,000 per year An opportunity to manage high-profile contracts with leading clients Support from a company that values its people, performance, and service excellence

Join Our Team as an Operations Manager - Private BankingContract Type: 12 Month Fixed Term / PermanentWork Arrangement: Hybrid (3 days in office)Location: BirminghamWe are on the lookout for a dynamic and high-caliber professional at the Vice President level to become a pivotal part of our operations team within a leading private banking institution. This position is central to our Operations function, with a particular emphasis on Asset Servicing. The ideal candidate will possess substantial hands-on experience from operational or middle-office environments, particularly in equity or fixed income, and will be adept at integrating into our team swiftly and operating independently.Successful candidates will have a solid background in corporate action event processing, including both mandatory and voluntary actions, and will manage the end-to-end process encompassing event notifications, bookings, reconciliations, and custodial interactions. Familiarity with event-specific details (such as Japanese stock splits) is essential, along with proficiency in navigating complex systems while ensuring meticulous attention to detail and adherence to control frameworks.In addition to asset servicing, relevant experience in settlements is highly desirable, particularly with SWIFT messaging, market matching requirements, and comprehension of 515/518 processes. A thorough understanding of SSIs, custody workflows, asset transfers, and the application of CASS rules 6 & 7 in an operational context is also crucial.To excel in this role, strong interpersonal skills are a must, as you will frequently engage with internal teams, external custodians, and client-facing personnel. A robust risk management mindset, the capability to handle exceptions effectively, and confidence in escalating issues when necessary are vital attributes for success.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA.Founded in 2000 from humble beginnings in a garden shed by co-founder Theo Duchen and former McKinsey partner David McDonald, we have transformed the insurance technology landscape. What began as a daring startup has evolved into a leading global SaaS provider, trusted by the insurance industry.Today, our platform serves over 100,000 users in more than 40 countries. By partnering closely with brokers, insurers, and MGAs, we continue to redefine market standards across personal and commercial insurance lines.Recognized as a Great Place to Work® 2026, Acturis maintains a collaborative and innovative culture reminiscent of a startup, even as we expand globally. With a workforce comprised of over 90% graduates, we provide a nurturing environment for early-career talent to excel. As an EcoVadis Committed rated organization, we prioritize sustainability and responsible practices, creating lasting value.Key Responsibilities:Assist QA Analysts by executing basic tests, validating functionality against documentation, and providing clear reports on findings.Utilize internal tools for configuration reviews, documenting test results, and identifying issues or unexpected behaviors.Collaborate with QA Analysts, Technical Business Analysts, and Developers to clarify findings and assist in organizing essential QA documentation and test data.This is a 6-month fixed-term contract, with opportunities to work in our Birmingham or London offices.We are committed to mentorship from day one, offering a transparent career path and meaningful responsibilities early in your career. Our environment is designed for graduates to grow rapidly while making a significant impact.Expect:• Clear career progression, regular feedback, and three formal performance reviews annually• Opportunities to lead projects, manage resources, and mentor junior team members• Comprehensive onboarding, industry-recognized training, and funded specialist courses as you advance.

We are seeking a dedicated and experienced Operations Services Supervisor to join our dynamic team at dev2. In this pivotal role, you will oversee the daily operations of our service department, ensuring that all processes run smoothly and efficiently. You will lead a team of professionals, providing guidance and support to achieve operational excellence and enhance customer satisfaction.Your responsibilities will include developing and implementing operational policies, supervising staff, and collaborating with other departments to drive continuous improvement. The ideal candidate will demonstrate strong leadership skills, a keen eye for detail, and a commitment to delivering outstanding service.

gopuff seeks a Junior Operations Supervisor for its Birmingham 1353 site. This position plays a key part in keeping daily operations organized and efficient. What you will do Support the daily workflow and ensure tasks move forward smoothly Assist with troubleshooting and resolving operational issues as they arise Help maintain high standards for customer satisfaction throughout each shift Role focus This role centers on monitoring processes, providing hands-on support to the team, and helping to uphold service quality. The Junior Operations Supervisor works closely with others to keep operations running as planned.

Join Biffa as a Site Manager and play a pivotal role in driving safe, efficient, and compliant site operations.About the RoleAs the Site Manager at our West Midlands facility, you will report directly to the Regional General Manager and take full charge of daily operations.Your primary focus will be on maintaining safety, health, and environmental standards while enhancing operational efficiency. You will also work to improve financial performance and ensure exceptional service delivery to both internal and external clients. In this leadership role, you will nurture your team, advocate for innovation, and strive to unlock the site’s full potential, with progress tracked through clear, outcome-driven KPIs.Success in this position requires close collaboration with the Regional General Manager and the Project and Maintenance Manager, all while fostering a proactive high-performance culture across the site.Health, Safety & Environment Lead initiatives for site health, safety, and environmental performance, aiming to minimize incidents and instill a robust safety-first culture. Enforce site policies and procedures, conducting necessary investigations and disciplinary actions as required. Ensure compliance with all permits, licenses, and legal obligations while striving for zero EA CAR scores, no discharge breaches, and no reportable emissions.Operational Performance Strategically plan and coordinate treatments to maximize operational efficiency and capacity. Provide quotes to customers, assess bookings, and eliminate non-value-adding activities to consistently achieve service KPIs. Champion continuous improvement across processes, systems, and site standards.Financial Management Manage site budgets for treatment, disposal, labor, and maintenance. Deliver robust monthly P&L performance, meeting or exceeding financial targets. Identify opportunities for cost savings without compromising safety or service quality.People & Leadership Oversee staffing levels, scheduling, and performance management. Establish clear objectives and hold teams accountable for their results. Collaborate closely with the Site Manager and other teams to ensure effective resourcing and teamwork. Foster the development of your team through structured training, coaching, and hands-on leadership.

Join our dynamic team at Veolia Environnement S.A. as an Operations Engineer. In this pivotal role, you will be responsible for ensuring the smooth operation and maintenance of our facilities. Your expertise will help us optimize performance and improve our processes, contributing to our commitment to sustainability.

Exciting opportunities await at Auctus Management Group Ltd as we expand due to recent contract wins!We are currently seeking dedicated and experienced Rail Track Operatives and COSS professionals for ongoing projects in Birmingham.Ideal candidates will ideally reside within an hour's commute of Birmingham or London. We offer both temporary and permanent positions for reliable workers.The roles will involve night shifts (Monday to Friday) as well as day and night shifts on weekends.Join us for FREE Drug & Alcohol Testing sessions on Monday 21st, Tuesday 22nd, and Wednesday 23rd at our Birmingham office for those interested in Primary Sponsorship. Secondary Sponsorship is also available if required.If you are passionate about rail operations and meet the qualifications, please contact Dave or Lee at 0121 366 8800.

Role Overview DoorDash is looking for a District Manager to oversee several operational units in the Nashville area. This position covers Nashville, TN, as well as Birmingham and Huntsville, AL. The District Manager will guide teams, monitor performance, and keep operations running smoothly across multiple locations. What You Will Do Lead and support teams across the district, setting clear goals and expectations Track and improve performance metrics for each location Identify ways to streamline processes and boost efficiency Maintain high operational standards and address any issues quickly Encourage collaboration and share new ideas to improve results Location This role is based in Nashville, TN, and also includes oversight of operations in Birmingham, AL, and Huntsville, AL.

Join our team at Adler & Allan as a JetVac Driver / Operator, where you will play a vital role in providing exceptional service and support in our operations. We are seeking an enthusiastic individual ready to dive into a full-time position that offers both personal and professional growth opportunities. As a key member of our team, you will operate our JetVac vehicles, ensuring efficient and safe service delivery.

Join our dynamic team as a Forklift Operator in Birmingham! We are looking for dedicated individuals who can operate forklifts safely and efficiently in a fast-paced environment. Responsibilities include moving materials, loading and unloading trucks, and maintaining a clean and organized work area. Your commitment to safety and efficiency will help us maintain our high standards in the industry.

About Us:Founded in 2007, Wifinity emerged to address a crucial challenge - ensuring reliable connectivity for our armed forces. Often stationed in remote barracks, our soldiers faced obstacles in accessing traditional landline services. This issue extends beyond the military; students in university housing, families at holiday resorts, and residents in shared or retirement accommodations also struggle with conventional broadband solutions.At Wifinity, we provide an innovative alternative. Our services deliver the same high-speed internet and secure networks as traditional broadband, without the associated drawbacks. We offer flexible, Pay As You Go options, allowing customers to pay only for what they need, free from heavy penalties or long-term contracts.We simplify connectivity.The Opportunity:We are on the lookout for a dynamic Field Operations Engineer to become the onsite champion of Wifinity, representing our brand to clients. In this role, you will provide exemplary customer support, implement technical solutions, and oversee the commissioning of new and upgraded sites, ensuring all installations adhere to our design and company standards. This position offers hands-on experience with large-scale networks and infrastructure, playing a vital role in enhancing customer satisfaction and operational excellence.Key Responsibilities:Troubleshoot network and client device issues onsite, both technical and physical.Work closely with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.Conduct network performance analysis, compile reports, and react to monitoring alerts.Perform scheduled maintenance and address live break-fix faults in the field.Carry out wireless surveys, optimize Wi-Fi performance, and ensure compliance with installation standards.Provide technical support for infrastructure installation including cabling, fiber, cabinets, and switches.Commission remote sites onto the Wifinity core network, incorporating circuits, radio links, fiber distribution, access points, and switches.Audit installation quality and facilitate handover acceptance from installation teams.Create and implement testing procedures for cabling, fiber, wireless coverage, and product testing.Investigate and rectify faults, collaborating with management and relevant stakeholders.Maintain accurate records of changes and integrate new hardware/services into monitoring systems.Prepare workflow process reports and provide technical support.Ensure adherence to Health & Safety standards and safe working conditions.Train and assist Field Engineering staff as needed.

Join Protective Life Corporation as a Senior Operational Compliance Auditor, where you will play a pivotal role in ensuring the integrity and compliance of our operations. Your expertise will help us navigate regulatory requirements while identifying areas for improvement in processes and controls.This position demands a detail-oriented individual who excels in analytical thinking and is committed to maintaining the highest standards of compliance. You will work collaboratively with various departments to conduct comprehensive audits, assess risk management strategies, and provide actionable recommendations.