About the job
Join Carvana as a Customer Service Delivery Advocate, where your passion for customer satisfaction will shine! With a minimum of 2 years in customer-facing roles, you can build an exciting career at the fastest-growing used automotive retailer in U. S. history and one of the four quickest companies to reach the Fortune 500!
Our Customer Advocates are at the forefront of transforming the car-buying journey, bringing joy to customers whether delivering their vehicles or engaging with the local community. Are you ready to embrace the 'Hauler-Life'?
Shift Requirements: This position requires availability for shifts ranging from 7 AM to 9 PM, seven days a week. Days off will rotate between weekdays and weekends.
Unlock Your Earning Potential!
Start with a competitive hourly wage of $17, with opportunities for significant growth based on performance. Your earnings can quickly rise:
- Pay Range: $17-$20.25 hourly
- Starting Pay: $17/hr
- At 3 Months: $18/hr
- At 6 Months: $18.75/hr
In your first year, you can advance from $17/hr to $20.25/hr through our performance-driven Careers Not Jobs program, which offers four merit opportunities annually. Eligible team members can also receive a $0.50 pay increase every 90 days!
Additionally, Market Operations may provide further performance-based incentive programs tailored to your location for even greater earning potential.
Benefits + Perks:
We believe in investing in our team members’ success because their growth is our growth. Here’s how we support you:
- Compensation: Competitive, Performance-Based Compensation PLUS a 401(k) plan with Carvana match, plus overtime opportunities during peak seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner, as your hard work will not go unnoticed.
- Health & Wellness: We cover 100% of healthcare premiums, along with dental and vision benefits. Our wellness program supports mental, physical, and financial health. We also have a pet care savings program to help keep your furry family members healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off starting at 13 days in the first year, increasing to 20 days thereafter.

