Customer Service Advisor - Contact Centre

Join one of the UK's premier transport companies as a Customer Service Advisor in their bustling Birmingham head office. We are seeking passionate individuals to deliver exceptional service to our valued customers.This role is an excellent opportunity for seasoned Call Centre Advisors looking to establish their careers with a respected market leader, with ample chances for advancement for candidates who exhibit the right skills and attitude.Interviews will be conducted in the upcoming weeks, so candidates should have the flexibility to attend at short notice.To qualify for this position, candidates must possess a minimum of 1 year of call centre experience and be prepared to showcase their expertise during a competency-based interview.The responsibilities include:Acting as the primary point of contact for customer inquiries, addressing queries promptly and efficiently.Coordinating with various departments to ensure timely inspection or collection of vehicles.Informing customers of any changes to manage expectations effectively.Meeting performance targets to ensure all customer calls are addressed within SLA expectations while maintaining high call quality standards.Communicating with drivers, garages, and auction houses to facilitate the seamless transition and delivery of vehicles.Updating CRM systems to prevent repeat calls and enable any representative to assist customers regarding their queries.We have multiple temporary to permanent and permanent positions available. Successful candidates can expect to start the following Monday after their interview.

Join a dynamic and rapidly expanding company located in the heart of South Birmingham, where exceptional Team Managers are in high demand. This is an excellent opportunity for those looking to advance their careers in a progressive environment.As our client experiences significant growth, they are seeking two additional Team Managers to enhance their operations.Key Responsibilities:Lead and manage a team of 10-15 customer service advisors.Provide guidance and support to the operational team and call centre staff.Conduct monthly one-on-one meetings to evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Deliver side-by-side coaching and constructive feedback to team members.Review and improve company policies and procedures to optimize customer satisfaction.Oversee customer journey and complaints, ensuring resolutions on the first contact.Assist advisors in navigating challenging calls using your expertise and experience.This is a permanent position with interviews scheduled over the coming weeks. Candidates must possess a minimum of two years of management experience.Working Hours: Flexibility is required as the role involves working between 8 AM and 8 PM from Monday to Friday, with a commitment to 1 in 4 Saturdays.

Lexus of Birmingham seeks a Service Advisor to act as the primary point of contact for customers needing assistance with their vehicles. This role centers on delivering a welcoming experience and upholding high service standards throughout each customer interaction. Key responsibilities Serve as the main liaison between customers and the service team Support customers with questions or concerns about their vehicles Ensure a positive and professional service experience for every guest What to expect This position requires strong communication skills and a customer-focused approach. The Service Advisor plays a vital role in maintaining the reputation of Lexus of Birmingham by making each customer feel valued and informed during their visit.

Inbound Customer Service AdvisorJoin our rapidly expanding team as an Inbound Customer Service Advisor in the vibrant city of Birmingham. Our client, a forward-thinking company in South Birmingham, has ambitious growth plans for 2019 and beyond, making it an exciting time to become part of their customer service operations.We offer you a competitive base salary, annual salary reviews based on performance, a company pension scheme, and an exceptional working environment. Enjoy a modern call center equipped with free tea and coffee, a spacious kitchen, pool tables, PlayStation, ice hockey, and more.Key Responsibilities:- Assist customers through multiple systems, guiding them to resolve issues effectively.- Maintain strong rapport with customers to ensure a seamless experience.- Handle complaints confidently, resolving queries independently or with managerial support.- Focus on first-time resolutions, striving to exceed customer expectations.Qualifications:Minimum of 12 months of call center experience.Proficient IT skills to navigate various systems.Exceptional customer service abilities.Strong communication skills, able to engage with customers at all levels.Demonstrated complaint resolution experience.Commitment to ensuring customer satisfaction.Personal Attributes:Excellent communication skills.A collaborative team player.Outstanding customer service mindset.Proficient in computer literacy.Interviews will be conducted over the next few weeks, and candidates should be available to start in January.

Role overview The Service Advisor at Porsche Birmingham acts as the main point of contact between clients and the service department. This role involves assisting customers with their vehicle service needs, whether for scheduled maintenance or unexpected repairs. The position is based at the dealership in Birmingham and is part of the Sonic Automotive team. Key responsibilities Greet customers and discuss their service concerns in detail Schedule and coordinate appointments for repairs and maintenance Keep clients informed about service progress and estimated completion times Collaborate with technicians to ensure accurate and high-quality service Provide clear explanations of all services performed on vehicles What makes this role unique Strong customer service skills and a good understanding of automotive services are essential. The Service Advisor directly influences each client's experience and satisfaction, helping to maintain Porsche Birmingham's reputation for quality and care.

Kaplan Professional is seeking a Service Operations Advisor (Learner) for its Birmingham office. This permanent, full-time position plays an important part in helping learners progress through their educational programs by providing support and building strong connections. Role summary The Service Operations Advisor (Learner) focuses on supporting individuals as they move through their studies. The role involves regular interaction with learners, ensuring they have the guidance and service needed to succeed. Main responsibilities Provide ongoing support to learners throughout their educational journey Develop and maintain positive relationships with learners Deliver clear, high-quality service and guidance Key details Reference number: JR254637 Location: Birmingham office Working pattern: Full time, 37.5 hours per week Contract type: Permanent Number of roles: 1 Grade: K2 Salary: £26,228 per annum

Role Overview Adler Allan is hiring a Sector Manager focused on Construction and Data Centre projects in Birmingham. This role carries responsibility for leading and managing sector-specific projects from start to finish, with a focus on meeting deadlines and maintaining quality. What You Will Do Oversee and deliver projects within the Construction and Data Centre sectors Ensure work meets agreed timelines and quality standards Guide teams and support their development Drive strategic initiatives within your sectors What We Look For Experience managing projects in Construction and/or Data Centre environments Strong leadership and team management skills Understanding of current industry trends Ability to deliver on strategic goals This position is based in Birmingham.

Join Our Growing Team as a Call Centre Team Manager - UtilitiesWe are excited to present an outstanding opportunity for seasoned Call Centre Team Managers to be part of an expanding company located in South Birmingham. If you aspire to be part of a progressive organization that fosters growth and skill development, we encourage you to apply.Due to significant growth, our client is looking to add 2 more Team Managers to their dynamic operation.Key ResponsibilitiesLead and manage a team of 10-15 advisorsOffer support and strategic advice to enhance operations within the call centreConduct monthly one-on-ones to assess Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Deliver side-by-side coaching and constructive feedback to advisorsReview and refine company policies to ensure optimal customer outcomesOversee the customer journey and resolve complaints, aiming for first-contact resolutionGuide advisors through complex calls utilizing past experiences and insightsPersonal Attributes RequiredTeam-oriented mindsetExceptional interpersonal and influencing abilitiesCapable of motivating and nurturing a teamDedicated to enhancing customer service and experienceThis is a permanent position, with interviews scheduled in the coming weeks. Candidates should possess a minimum of 2 years of management experience.Working Hours: Flexibility is required, as hours will be between 8 AM and 8 PM, Monday to Friday, with 1 in 4 Saturdays.Salary: Up to £30,000 per annum, commensurate with experience. Benefits include a pension scheme, 28 days of holiday, and a fantastic working environment.

Start your journey with us and flourish in your career.AECOM is on the lookout for a Principal Civil Engineer who will spearhead technical leadership for a variety of data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. This role is pivotal in fostering business growth, nurturing client relationships, and advancing AECOM's civil engineering prowess within the data centre sector.You will integrate into our Civil Engineering Business Unit, working collaboratively with ground, structural, mechanical, and electrical engineers, as well as architects, project managers, environmental specialists, and surveyors across the UK and internationally, all contributing to our extensive data centre project portfolio.Within the Data Centres Market Sector, you will serve as an ambassador for AECOM, offering expert civil engineering insight across EMEA and within global teams. Your contributions will ensure technical excellence, resilience, and seamless integration across various disciplines, closely collaborating with both UK and global multidisciplinary teams to strengthen AECOM’s standing in the Hyperscale and Co-location data centre market.Key Responsibilities:Deliver strategic civil engineering leadership and technical governance for data centre projects, ensuring adherence to AECOM standards and regulatory compliance.Oversee, review, and validate civil engineering infrastructure designs and specifications, crafting viable solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering operations linked to data centres.Coordinate with fellow civil engineers and technical specialists to ensure successful delivery of our data centre project portfolio, including cooperation with ground engineers, electrical and mechanical engineers, structural engineers, project managers, architects, and environmental consultants both in the UK and globally.Enhance client engagement, drive business development, support strategic asset planning, and contribute to thought leadership within the sector, while mentoring and developing civil engineers to elevate technical capability and delivery excellence in the Data Centres sector.Join us and grow with AECOM:At AECOM, we offer a comprehensive range of core and personalized benefits tailored to support your well-being and future. Enjoy career development opportunities, a flexible hybrid working model that promotes a healthy work-life balance, access to technical practice networks, AECOM University, and volunteer days.

Begin your journey with us and expand your horizons.AECOM is on the lookout for an Associate Director in Civil Engineering to lead technical initiatives across various projects for data centre clients. This role encompasses site due diligence, master planning, detailed design, and construction support. Your contributions will be pivotal in fostering business growth, nurturing client relationships, and enhancing AECOM's civil engineering expertise in the data centre market.In this position, you will be part of a Civil Engineering Business Unit, working collaboratively with ground engineers, structural engineers, mechanical engineers, electrical engineers, process engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre projects.As a representative of AECOM in the Data Centres Market Sector, you will play a crucial role across EMEA and within AECOM Europe and beyond. You will apply your civil engineering knowledge to ensure successful project delivery for our major tech clients, emphasizing technical excellence, resilience, and seamless integration across disciplines. This will involve close collaboration with multidisciplinary teams in the UK and globally, reinforcing AECOM's standing in the Hyperscale and Co-location data centre markets.Key Responsibilities:Deliver civil engineering technical leadership and design governance for data centre and critical infrastructure projects, ensuring adherence to AECOM standards and regulatory frameworks.Oversee and validate civil engineering designs and specifications, devising practical solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering tasks related to data centres.Facilitate coordination among civil engineers and technical specialists engaged in our data centre project portfolio, including ground, electrical, mechanical, and structural engineers, project managers, architects, and environmental consultants across the UK and our global operations.Enhance client engagement, business development, asset evaluations, and strategies for expansion or upgrades while mentoring civil engineers to bolster AECOM's technical proficiency within the Data Centres sector.Join us and thrive:At AECOM, we offer a range of core and tailored benefits aimed at supporting your future and well-being, designed to fit your lifestyle. Enjoy career development opportunities, our flexible hybrid working model for optimal work-life balance, access to technical practice networks, AECOM University, and dedicated volunteering days.

Join AECOM as a Technical Design Lead specializing in Data Centres, where you will play a pivotal role in leading innovative design solutions. This position offers a unique opportunity to be at the forefront of data center technology, working alongside a team of dedicated professionals to deliver exceptional projects.

Role Overview AECOM is seeking a Technical Design Lead focused on Data Centres for the Birmingham office. This position takes ownership of the technical design process for data centre projects, setting direction and maintaining quality throughout each stage. What You Will Do Oversee the technical design of data centre projects from concept through delivery Guide and support cross-functional teams to achieve project goals Ensure all designs meet AECOM’s standards for quality and efficiency Apply expertise to improve and evolve design approaches Collaboration This role works closely with engineers, architects, and project managers to coordinate efforts and deliver reliable, high-performing data centre solutions.

Join Alpha Insight Inc. as a Customer Service Specialist, where you'll be the frontline ambassador for our brand. In this dynamic role, you'll engage with customers, address inquiries, and resolve issues with a focus on exceptional service. Your expertise will contribute to customer satisfaction and loyalty.

Global Elite Empire Consultants seeks a Remote Client Benefits Advisor to join the team in Birmingham, Alabama. This position centers on supporting clients who have already expressed interest in learning about their benefit options. The process is straightforward: no cold calling, no micromanagement, and a proven system that rewards consistent effort. Key Responsibilities Connect with clients who have requested details about their benefits. Guide clients through their available options, providing clear and supportive explanations. Assist clients as they enroll in the benefits they choose. Work Environment and Support Fully remote role based from home. Flexible hours to accommodate different schedules. Uncapped earning potential based on performance. Comprehensive training and ongoing mentorship provided. Who Succeeds in This Role This position fits individuals who want to invest in their own growth and are motivated to move beyond exchanging time for pay. Interview Process All interviews take place via Zoom video conferencing. Global Elite Empire Consultants operates as a third-party recruiter and is not an insurance agency.

Customer Service TrainerAbout Our ClientOur client is a rapidly expanding domestic energy supplier, providing energy to over 300,000 customers across the nation. Their growth trajectory presents real career advancement opportunities, and they are seeking to enhance their team with a skilled Customer Service Trainer.Role OverviewAs a Customer Service Trainer, you will play a pivotal role in identifying and delivering the training requirements for our Call Centre operations. This includes the design, development, and execution of a comprehensive customer service training and coaching program.Your responsibilities will encompass the induction training for new hires, as well as continuous support for existing staff, ensuring they provide an exemplary customer experience that aligns with our service and quality standards.The ideal candidate will have a proven history of delivering outstanding customer service and will guide team members on effective inquiry handling processes.This position is perfect for an articulate and organized individual with experience in the Energy sector and a background in training or supervisory roles, instilling confidence in training delivery.Key ResponsibilitiesResearch, design, and maintain engaging training workshops to enhance employee skills and confidence.Keep a comprehensive library of training materials and records, ensuring they are consistently updated.Collaborate with the Quality Team to pinpoint training deficiencies.Support the Training Manager in fulfilling various customer operation training needs.Assist in the induction and mentoring of employees during their probation period.Work closely with Team Managers post 1-1 reviews to identify training requirements.Alongside the Training Manager, develop a yearly training strategy.Create diverse training, coaching, and monitoring techniques tailored to individual needs.Adhere to all regulatory and compliance standards in fulfilling job duties.Required Skills and ExperienceProven experience in designing and delivering classroom-based training.Background in the Energy sector, particularly with credit meters.Exceptional communication abilities across all organizational levels.Strong written communication skills.Proficiency in Microsoft Office Suite – Word, Excel, and PowerPoint.A high level of motivation and the ability to inspire others.

Start your journey with us and watch your career flourish!AECOM is on the lookout for a Senior Civil Engineer to spearhead the delivery of advanced civil engineering designs and technical documentation for various data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. Your contributions will not only ensure successful project delivery but also bolster AECOM’s civil engineering prowess within the burgeoning data centre sector.As part of our Civil Engineering Business Unit, you will collaborate with a diverse team of professionals including ground engineers, structural engineers, mechanical engineers, electrical engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre initiatives.In the Data Centres Market Sector, your civil engineering expertise will play a vital role in supporting major technology clients, while you work closely with multidisciplinary teams across the globe, enhancing AECOM’s reputation in the Hyperscale and Co-location data centre markets.Your Responsibilities Include:Providing civil engineering support for data centre projects, ensuring adherence to AECOM standards and regulatory requirements.Delivering and reviewing civil infrastructure designs and specifications, creating feasible solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil works associated with data centres.Coordinating and collaborating with other civil engineers and technical specialists to ensure the effective delivery of our data centre project portfolio.Mentoring junior engineers to enhance AECOM’s technical capabilities and maintain delivery excellence in the Data Centres sector.Join Us and Grow:At AECOM, we offer an array of core and personalized benefits tailored to support your future and well-being. Benefit from career development opportunities, a flexible hybrid working model that promotes work-life balance, access to technical practice networks, AECOM University, and volunteering days.

Join Ramboll as the Structural Director leading our Data Centre sector. In this pivotal role, you will oversee major structural engineering projects, ensuring excellence and innovation in design and implementation. Collaborate with a dynamic team, leveraging your extensive experience and strategic vision to drive growth and sustainability within the sector.

Join AECOM as a Mechanical Technical Director specializing in Data Centres, where you will lead the mechanical engineering efforts for cutting-edge projects. As a pivotal member of our team in Birmingham, you'll utilize your expertise to drive innovation, ensuring the delivery of high-quality, efficient, and sustainable mechanical solutions.Your responsibilities will include leading technical teams, collaborating with multidisciplinary groups, and contributing to strategic project planning. You will mentor junior engineers while advancing your career in a dynamic environment committed to excellence.

Entain, a global sports betting and gaming entertainment provider, is hiring a Retail Customer Service Representative for its Birmingham location. The team aims to create welcoming experiences for everyone who visits the shop. Role overview This position centers on supporting customers in person at the retail counter. The focus is on helping visitors with their questions, handling requests, and making sure each interaction is positive. What you will do Assist customers in the shop by answering questions and responding to requests Handle customer inquiries face-to-face Promote Entain’s products and services at the counter Requirements Interest in customer service and helping others Comfortable working in a busy retail environment Clear communication skills and a helpful attitude This role is located at an Entain retail shop in Birmingham.

Join our dynamic team as a Customer Service Officer at alphabeinsightinc, where you will play a pivotal role in providing exceptional service to our valued customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services.In this fast-paced environment, you will collaborate with various departments to address customer needs effectively, contributing to our commitment to quality and excellence.