Technical Support Specialist at Samsara | Bengaluru

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join Samsara as a Technical Support Engineer III in Bengaluru, where you will play a crucial role in enhancing our customers' experiences with our innovative IoT solutions. You will be responsible for troubleshooting complex technical issues, providing top-tier support, and collaborating with cross-functional teams to ensure customer satisfaction. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Join our dynamic team as a Customer Support Specialist IV-2, where you'll play a critical role in delivering exceptional support to our clients. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction with our innovative solutions.

As a Senior Technical Account Manager at Samsara, you will play a pivotal role in ensuring our customers achieve their desired outcomes using our IoT solutions. This role involves collaborating closely with clients to understand their needs, providing expert guidance on our products, and addressing any technical challenges they may encounter.Your responsibilities will include managing customer relationships, offering strategic insights, and acting as a liaison between clients and our engineering team. You'll have the opportunity to leverage your technical expertise to drive customer success and retention.

Welcome to Adyen! Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions. We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth. Your Role as a Technical Support Engineer As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success. Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders. Key Responsibilities Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices. Support merchants throughout their lifecycle by providing direct technical assistance. Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement. Guide merchants on optimal implementation practices while addressing their specific concerns. Who You Are You possess 4-8 years of professional experience in technology support and operations. You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential. You are innovative and possess excellent problem-solving abilities.

Join Adyen as a Team Lead in Technical Support, where you will play a pivotal role in leading a dynamic team to deliver exceptional service to our clients. You will oversee daily operations, ensuring that technical queries are resolved efficiently and effectively. Your leadership will inspire your team to achieve their best while fostering a culture of continuous improvement.

Join Saviynt as a Technical Support Engineer and be part of a dynamic team dedicated to managing and securing identities across various applications and data. Our AI-driven identity platform empowers organizations to efficiently govern access, ensuring operational excellence while minimizing compliance costs. Trust is paramount, and at Saviynt, we safeguard our customers' digital assets, including Fortune 500 companies and government institutions, all while facilitating safe AI deployment. Discover more about our innovative solutions at www.saviynt.com.

About the Role Konovo is hiring an Account Support Specialist in Bengaluru, Karnataka. This role focuses on supporting clients and helping maintain strong customer relationships. The position offers the chance to build skills while working with a team committed to high-quality service. What You Will Do Assist clients with their account-related questions and needs Work closely with team members to resolve customer issues Support ongoing efforts to improve customer satisfaction Location This position is based in Bengaluru, India.

Join Vendavo as a Support Engineer, where you will play a pivotal role in ensuring the seamless operation of our products. This position is integral in providing technical support while maintaining a strong understanding of business needs and delivering exceptional customer service.

Join Armis, the leader in cyber exposure management and security, where we safeguard the entire attack surface and effectively manage cyber risk exposure in real-time. In a world that is increasingly perimeter-less, we empower organizations to continuously see, protect, and manage all critical assets, extending from ground to cloud. Our mission is to secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company headquartered in California.Location: BangaloreReports to: IT & Security Support Specialist (EU)What You Will Do:Provide professional global Tier 2-3 technical support to employees and systems both locally and remotely.Adhere to IT & Security protocols and Key Performance Indicators (KPIs).Develop and enhance technical documentation, training materials, and how-to articles to streamline the support process.Identify, automate, and document solutions for recurring issues.Oversee the onboarding setup and orientation for new employees.Manage the offboarding process for departing employees.Collaborate with cross-departmental teams to understand, research, and resolve issues.Engage with vendors and suppliers for both physical and virtual assets.Work with both on-premises and cloud systems.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Support Analyst. In this pivotal role, you will provide top-notch technical support to our clients, troubleshoot issues, and ensure a seamless user experience. This is a fantastic opportunity for those looking to grow their careers in a fast-paced environment.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Technical Support Engineer. In this role, you will be the backbone of our customer support, providing exceptional technical assistance to our clients. Your expertise will ensure smooth operations and high customer satisfaction.You will troubleshoot technical issues, guide customers through solutions, and collaborate with our engineering teams to enhance our products. This position is ideal for technology enthusiasts who are passionate about problem-solving and customer service.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

Join Figma as a Technical Support Manager in Bengaluru, where you will lead a dynamic team dedicated to delivering exceptional support to our users. In this role, you will be responsible for overseeing technical support operations, ensuring customer satisfaction, and driving continuous improvement in support processes. We are looking for a strategic thinker with a passion for customer service and a strong technical background.

Join Saviynt as a Platform Support Engineer, where you will play a vital role in ensuring the optimal performance of our platform. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance product features and customer satisfaction.

FEQ426R542 As a Senior Technical Enablement Specialist at Databricks, you will leverage your enablement expertise to spearhead the creation of training materials tailored for Databricks Technical Support Engineers. This includes curating content and collaborating closely with Subject Matter Experts (SMEs) and Technical Curriculum Developers. Your portfolio will encompass comprehensive onboarding and ongoing training initiatives aimed at enhancing both technical and interpersonal skills for our Technical Support Engineers. As a vital member of the Databricks Support Enablement Team, your responsibilities will include: (1) staying informed about the latest advancements and offerings from Databricks in the Support domain, (2) collaborating with our enablement team to thoroughly understand the business requirements for support services, (3) developing impactful training programs for support staff, and (4) partnering with a team of technical enablement specialists to curate and design essential content for these programs. Key Outcomes: Utilize your Databricks and enablement expertise to lead the design, curation, and maintenance of training programs for Databricks Technical Support, partners, and internal teams, focusing on the latest features in data engineering. Collaborate with subject-matter experts and technical enablement specialists to identify needs for new courses and updates to existing content. Enhance Support KPIs through the successful implementation of enablement programs, focusing on measurable outcomes.

Join Saviynt as a Platform Support Engineer, where you will play a crucial role in ensuring the smooth operation of our platform. You will collaborate with cross-functional teams to address customer issues, provide technical support, and enhance the overall user experience.

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Who are we?Ema is revolutionizing AI technology to empower every employee within enterprises, enhancing creativity and productivity. Our innovative platform enables companies to automate repetitive tasks with Ema, the Universal AI employee. Established by former executives from Google, Coinbase, and Okta, along with seasoned entrepreneurs, we boast strong backing from leading global investors. Our operations are based in Silicon Valley and Bengaluru.Who are you?As a Senior Support Engineer, you will provide exceptional post-deployment support for our product and solution implementations. You possess a customer-first mindset, remain composed under pressure, and excel in triaging complex issues, reproducing problems, and facilitating cross-functional resolutions in collaboration with Implementation and Engineering teams.Your role involves acting as the customer advocate, ensuring that issues are tracked, prioritized, and resolved with clarity, urgency, and high standards of quality.Roles and ResponsibilitiesManage customer-facing incident management and escalations for post-deployment enterprise accounts.Triage incoming issues by collecting context, logs, reproduction steps, and customer impact.Generate clear, actionable bug reports and support tickets with thorough reproduction steps and diagnostics.Collaborate closely with Implementation and Engineering teams to expedite issue resolution.Monitor and manage SLAs and key support metrics including FRT, TAT, AHT, and CSAT.Provide proactive and regular status updates to customers and internal stakeholders.Communicate effectively with both technical and non-technical customer teams during incidents and escalations.Identify recurring issues and contribute to the enhancement of documentation, runbooks, and support processes.Maintain and improve internal knowledge bases, troubleshooting guides, and escalation playbooks.Validate fixes, coordinate customer confirmations, and support follow-ups post-resolution.Participate in escalation and on-call rotations as necessary.