Service Delivery Executive

Join our dynamic team at weekday-1 as a Service Delivery Executive, where you will play a pivotal role in ensuring exceptional service delivery to our clients. Your expertise in managing service operations will be crucial to our success. We are looking for a driven professional with a passion for customer satisfaction and efficiency.

Empower Every Identity, from AI to HumanAt Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI through the development of trusted and neutral infrastructure, enabling organizations to embrace this transformative era safely. We seek innovative thinkers who are driven to tackle complex challenges with a sense of urgency and excellence.This is a unique opportunity to engage in career-defining work. If you are passionate about our mission, we would love to connect.The Partner Enablement team at Okta plays a pivotal role in equipping our Field Team and partners with the essential knowledge, tools, and resources for success. We develop, deliver, and manage training programs that foster understanding and adoption of Okta’s cutting-edge identity and access management solutions. Our goal is to empower every learner to fully leverage Okta’s platform and services.The Service Delivery Trainer RoleReporting to the Manager of GSI Enablement, this position is responsible for creating and delivering training programs that ensure the smooth deployment and adoption of Okta solutions. As a Service Delivery Trainer, you will utilize your technical enablement and deployment expertise to provide top-tier training for our customers and partners, facilitating their successful implementation of Okta.Your ResponsibilitiesConducting technical training sessions for GSI partners focused on deploying and managing Okta solutions.Designing, developing, and updating training materials, including presentations, hands-on labs, and virtual learning modules.Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.Partnering with deployment teams to identify challenges and create targeted training programs to address skill gaps.Collecting feedback from participants to continuously enhance training effectiveness and content quality.Coordinating logistics for training sessions, including scheduling, registration, and follow-up communications.

As an Inside Sales and Customer Service Executive at apna, the focus is on engaging directly with customers and representing the company’s voice. This position is based in Bengaluru, Karnataka, India. Role overview This role centers on building strong relationships with customers through clear and effective communication. Daily work involves supporting customers, answering questions, and addressing concerns to ensure a positive experience at every stage. What you will do Engage with customers to provide prompt and helpful service Support sales activities by fostering trust and understanding customer needs Work to maintain high levels of customer satisfaction with each interaction Key skills Strong verbal and written communication Ability to build rapport and maintain relationships Customer-focused mindset

At Databricks, we address some of the most intricate challenges in distributed processing and machine learning, driven by the innovative big data and AI use cases presented by our clients. Join us in shaping the future of big data and machine learning for top Fortune 500 companies.As a Professional Services Delivery Partner Manager, you will play a pivotal role in supporting our Professional Services team, aiming to accelerate and mitigate risks in our customers' business outcomes through effective enablement and implementation of Databricks platform technology. This individual contributor position will oversee the Databricks Delivery Partner Program, fostering close collaborations with key system integrators to successfully co-deliver Databricks service engagements.Your Impact:Collaborate with the Professional Services team to leverage Databricks delivery partners and enhance customer project outcomes.Establish and nurture Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to facilitate two-way pipeline reviews and engagements (both subcontracting and advisory) in alignment with company priorities.Develop a data-driven RFP process for Partner Selection regarding large, complex, multi-year, multi-phase migration deals, creating templates and scorecards to support decision-making.Lead initiatives to onboard and ramp up new partners with Gen AI capabilities.Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with key partners, crafting long-term roadmaps for Professional Services partner delivery. Design scorecards and feedback mechanisms to categorize partners by areas of focus, geographic regions, and company priorities.Implement delivery governance to ensure partner quality and effectiveness in Services-led and partner-supported implementations. Champion global programs to assess partner quality, such as CSAT, Partner Surveys, and program governance.Oversee programs aligned with our Professional Services & Partner strategy for Assurance and advisory services, collaborating with cross-functional channel teams to empower GSIs, RSIs, and SIs regarding Assurance services, while supporting bi-weekly reviews and deal governance.

About Us:At DBSync, we leverage cutting-edge technology to develop innovative next-generation data integration products that empower our employees to unleash their creativity and foster a sense of belonging. DBSync, a pioneer in data integration and data warehousing services for cloud/SaaS-based applications, was originally incubated by Salesforce before becoming an independent entity. We offer competitive pricing for our SaaS-based, standalone, or hosted integration solutions, delivering a wealth of benefits to business users.Our mission is to provide a robust foundation for businesses to tackle complex challenges and streamline their workflows while serving as a reliable partner for all data integration needs. We champion innovation and creativity, nurturing a diverse team that blends various cultural perspectives. At DBSync, we recognize and cultivate individual talents to benefit both the employee and the organization as a whole. We maintain a professional, growth-oriented vision infused with a startup-like atmosphere, where each individual feels valued and empowered to reach their full potential!If you possess the enthusiasm to expand your horizons, a commitment to hard work, and the confidence to drive success while shaping future visions and products, DBSync is the ideal place for you!Our Values:1. We genuinely care2. We avoid time-wasting tasks3. We foster a fun working environment4. We take ownership5. We are experts in our fields6. We succeed togetherRecognitions:We are proud to have received a rating of 4.7 out of 5 on G2, with approximately 125 reviews in 2023. G2 has awarded DBSync the following badges:- Best Relationship – Winter 2024- Leader Americas Winter 2024- Best Results – Winter 2024- Best Usability – Winter 2024About the Role:DBSync is seeking a Services Delivery Project Manager to bring organization and predictability to our implementation and professional services team. You will oversee project tracking, resource allocation, and onboarding execution, ensuring that client projects remain on schedule, team capacity is transparent, and leadership is always informed on project status.

We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.

We are seeking a dedicated Payroll Executive to deliver exceptional service to both managers and employees, contributing to the long-term advancement of our HR function. Your role will ensure that a high standard of customer care is maintained for all users of the HR Service. You will be responsible for efficiently managing payroll activities, assisting with various HR tasks, and ensuring compliance with relevant regulations.Key Responsibilities:Oversee the management and administration of the company's Payroll shared services, ensuring accuracy and compliance in monthly payroll activities.Guarantee timely and precise payroll delivery.Take overall responsibility for payroll processing and administration.Manage time-sensitive processes, ensuring validation of data such as investment declarations, Form 16s, and tax returns are accurate.Meet deadlines for salary disbursement and statutory compliance.Facilitate employee benefits and reimbursements in accordance with income tax regulations.Manage payroll MIS and analytics, standardizing reports for enhanced decision-making.Conduct verification and reconciliation of monthly payroll.Calculate and deposit monthly TDS liabilities on salaries.Prepare and submit quarterly and annual TDS returns.Publish the monthly Payroll Dashboard.Ensure monthly payroll provisions are communicated to the Finance department.

The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.

Overview of Responsibilities & Expectations We are on the lookout for a passionate and customer-oriented Customer Care Executive to join our dynamic support team in Bengaluru, India. In this role, you will serve as the primary point of contact for our customers, delivering prompt, compassionate, and solution-focused assistance through various channels including phone, email, and chat. Your contributions will be vital in enhancing customer satisfaction and facilitating continuous process improvements. The key objective is to empower customers in achieving their goals while identifying avenues for enhancing their experience and fostering loyalty. Key Responsibilities of a Cambium Customer Care Executive:1. Provide timely and professional responses to customer inquiries through phone, email, and live chat, aiming to reduce repeat contact.2. Independently identify and resolve common customer issues utilizing available resources and knowledge bases.3. Address customer complaints with empathy while efficiently escalating complex cases for prompt resolution.4. Keep abreast of company products, services, warranties, life cycles, and internal processes.5. Maintain accurate records of customer interactions, transactions, and outcomes in accordance with company guidelines.6. Consistently achieve or surpass performance benchmarks, including response times, resolution rates, and next action deadlines.7. Collaborate with teammates to share insights and contribute to ongoing team enhancement initiatives.8. Participate in rotating shifts to accommodate various regional support requirements. Desired Knowledge & Skills: • Demonstrated experience in a customer service or support role.• Outstanding verbal and written communication abilities.• Proven capability to work autonomously in a fast-paced, evolving environment.• Strong analytical and problem-solving skills coupled with a proactive approach.• Collaborative team player committed to contributing to group success.• Self-driven with effective time management and task prioritization skills.• Open to feedback and dedicated to continuous personal and team growth.• Familiarity with customer service platforms such as Zendesk, Jira, Salesforce, or NetSuite is advantageous.• Proficient in Microsoft Office Suite, including advanced applications.• Experience with AI technologies is a plus. Educational Background & Experience: • B.Com/M.Com/BBA/MBA/BCA with 2 – 4 Years of relevant experience.• Previous customer service experience is preferred. Working Environment: • Office-based, collaborative environment.

Join Our Dynamic Front Office Team!Aarna HR Solutions Pvt Ltd is seeking a motivated and enthusiastic Front Office Executive to be the face of our organization. In this role, you will handle a variety of administrative tasks, ensuring a smooth operation of our office while providing exceptional service to our clients and visitors.As a Front Office Executive, you will be responsible for managing incoming calls, greeting visitors, and supporting the overall administrative functions of the company. Your excellent communication skills and professional demeanor will make a significant impact on our team's success.

The Solutions Sales Executive will play a pivotal role in driving the market success of Moveworks’ innovative products, which are built on our industry-leading Service Management platform. These products serve as a unified source of truth, enabling enterprises to streamline their processes with consistent information.Key Responsibilities:Drive territory strategy and planning to enhance vertical market understanding and account targeting.Collaborate with Account Executives (AEs) during account planning based on territory strategies and recommendations.Align strategies and recommendations with Now Value principles to ensure effective execution.Assist customers in visualizing the benefits of digital transformation and contribute to strategy development in partnership with the account team and stakeholders.Coordinate with Solution Consultants and Specialist Solution Consultants on the Capability Roadmap for feedback and collaboration.Mentor AEs, Account Development Representatives (ADRs), and Account Customer Engineers (ACEs) with specialized knowledge to identify opportunities and guide the sales process.Adapt responsibilities based on territory needs and celebrate team successes.Promote diversity and inclusion to foster a welcoming environment.

Join Aarna HR Solutions Pvt Ltd as a Finance and Administration Executive, where you will play a pivotal role in managing financial operations and administrative tasks. Your expertise will contribute to streamlining processes, ensuring compliance, and enhancing organizational efficiency. Collaborate with various departments to provide support and maintain accurate financial records.

As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.

The Senior Delivery Manager will take charge of comprehensive delivery execution for global Offensive Security engagements, operating within a shared service and subscription model. This pivotal role involves overseeing the daily delivery of services to our esteemed customers, ensuring predictable outcomes, high customer satisfaction, optimal capacity utilization, and continuous operational enhancement. The Delivery Manager collaborates closely with both internal and external stakeholders to foster long-term customer relationships, guide employees, and act as a liaison between customers, Customer Success Managers, and delivery teams.Key Responsibilities:Manage daily delivery of Offensive Security testing services for subscription, annuity, and specialized clients.Ensure adherence to Service Level Agreements (SLAs) and maintain quality standards for consistent delivery.Address demand fluctuations, plan and manage delivery capacity, and ensure timely resource allocation within a shared services framework.Optimize resource distribution across various teams and skill sets.Proactively identify and mitigate delivery risks stemming from demand changes, employee leaves, or upstream delays.Collaborate with Engagement Owners and Customer Success teams to align delivery priorities effectively.Provide transparent delivery visibility and regular status updates to stakeholders.Assist in customer escalations with data-driven root cause analysis and corrective measures.Drive consistency in test execution, report quality, and turnaround times.Minimize unnecessary rework through enhanced intake readiness, validation, and delivery discipline.Identify opportunities for process improvement, tooling, and automation to enhance throughput and predictability.Analyze delivery KPIs to formulate improvement plans based on throughput, cycle time, effort, schedule overruns, and delivery costs.Recruit and retain talent, providing leadership and mentorship to technical leads and senior consultants.Promote a culture of accountability, transparency, and continuous learning.Success Metrics:Adherence to Service Level Objectives and delivery predictability, customer satisfaction and retention, effective utilization without burnout, consistent quality improvement, reduction in rework and delivery volatility, and positive feedback from internal and external stakeholders.

As an HR Administration Executive, you will play a pivotal role in supporting various functions within the human resources division of our company. This position encompasses a broad range of administrative tasks, including documenting employee grievances, managing terminations and absences, and maintaining detailed performance reports and compensation records.Key Responsibilities:Facilitate the recruitment process by screening, interviewing, and assessing candidates; inform current staff of internal job opportunities; and manage personnel records while liaising with staffing agencies for temporary hires.Ensure timely and accurate employee compensation by calculating pay, distributing checks, and maintaining payroll records.Administer employee programs including student loans, medical insurance, savings bonds, and disability benefits; provide guidance on eligibility, assist with applications, verify submissions, and communicate approvals.Oversee unemployment claims by reviewing and substantiating documentation, and coordinating with legal counsel as necessary.Maintain comprehensive human resources records by documenting new hires, transfers, terminations, and changes in job classifications; track vacation, sick leave, and personal time.Conduct employee orientations, providing necessary information packets, reviewing company policies, collecting payroll information, and obtaining signatures for benefit enrollments.Document HR activities through accurate completion of forms, reports, logs, and records.Enhance personal job knowledge by engaging in educational opportunities and staying updated with professional publications.Contribute to the overall success of the HR department and the organization by achieving related goals as required.

ABOUT US:Rentokil Initial Hygiene is a part of the esteemed Rentokil Initial group, a globally recognized provider of hygiene solutions operating in over 90 countries. With 120 years of experience, we deliver tailored solutions designed to meet unique business needs, ensuring unparalleled peace of mind through our comprehensive services.Initial Hygiene specializes in a diverse array of washroom hygiene services, including the provision and maintenance of essential products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats, and scenting solutions.Since our inception in 1903, we have established a vast network of core support services, enabling us to offer top-notch washroom services, floor care, and scenting solutions. Our scientifically-driven approach and years of expertise allow us to customize our offerings to precisely fit the needs of your business, all while ensuring uninterrupted operations.For more information, visit: https://www.initial.com/in/

Welcome!Aarna HR Solutions, a premier Human Resource Recruitment Company, specializes in providing exceptional talent acquisition services to both IT and Non-IT sectors throughout India. We are dedicated to sourcing the most skilled and passionate professionals in the industry, fostering a culture of pride, teamwork, and excellence.Client Overview: A prominent network of pathology and medical laboratoriesPosition OverviewJob Title: Sales Executive/Senior Sales ExecutiveExperience Required: 2 to 4 yearsKey Responsibilities• Develop and maximize revenue from a targeted list of accounts.• Proven experience in both B2B and B2C sales environments.• Enhance brand recognition and lead generation through networking, partnerships, and thorough market analysis.• Maintain high levels of customer satisfaction and loyalty.• Meet and exceed defined sales targets.• Understand client needs and expertly communicate product features and benefits.Deliver compelling presentations to prospective clients, demonstrating the value proposition of our products.

We are seeking a highly skilled and experienced Senior Executive in Legal to join our dynamic team at weekday-1. In this pivotal role, you will be responsible for overseeing legal compliance, managing contracts, and providing strategic legal advice to ensure that our operations align with current laws and regulations.Your expertise will contribute significantly to our organization's mission and success. If you are driven, detail-oriented, and passionate about the legal field, we would love to hear from you.

Join AccorHotels as a Security Executive, where you will play a vital role in ensuring the safety and security of our guests, staff, and property. You will be responsible for monitoring security systems, conducting regular inspections, and responding to incidents with professionalism and urgency.This is an excellent opportunity for individuals looking to advance their career in security management within a global hospitality brand.

Join our dynamic team as a Business Development Executive or Senior Sales Executive specializing in Inside Sales. We are seeking candidates with a proven track record in sales—whether direct or telesales. The ideal candidate should possess excellent communication skills, be goal-oriented, and have the ability to drive revenue growth. We offer an attractive salary package along with performance-based incentives.