About the job
As a Senior Product Manager, you will play a pivotal role in enhancing customer experiences by identifying gaps and opportunities through thorough competitive analysis and customer insights.
· Collaborate closely with Amazon Business's global product management team, partner technology teams, and other stakeholders to define business requirements, craft PR/FAQ documents, and support the development of key enhancements and features for Amazon Business in India.
· Take ownership of customer flywheel goals, establishing and defining metrics to measure impact effectively.
· Create analytical tools to extract insights from data that drive strategic goals and process improvements.
· Work hand-in-hand with business teams to design scalable processes that promote customer flywheel growth.
· Communicate effectively with management and senior executives regarding program and product direction, strategy, and operational execution.
· Author comprehensive business cases, white papers, use cases, and process flow diagrams.
· Manage expectations effectively while resolving conflicts that balance customer needs with company goals.

