Quality Analyst - Trust & Safety Operations at MoonPay | Bengaluru

MoonPay is hiring a Quality Analyst for its Trust & Safety Operations team in Bengaluru. This role supports MoonPay’s mission to make digital finance accessible, secure, and straightforward for everyone, regardless of technical background. Role overview The Quality Analyst will help maintain high standards across the company’s payments platform, which handles buying, selling, swapping, and transacting in cryptocurrencies. The work centers on supporting compliance, identity verification, and fraud prevention, ensuring that every transaction meets rigorous requirements for trust and safety. What you will do Monitor and assess operational processes tied to compliance and fraud prevention Support the team in upholding MoonPay’s standards for secure and reliable transactions Contribute to continuous improvement of trust and safety procedures within the platform Requirements Interest in digital finance, payments, or blockchain technology Commitment to accountability, rigor, and trust in daily work Based in or able to work from Bengaluru, Karnataka About MoonPay MoonPay’s platform serves over 30 million customers and 500 ecosystem partners, providing a secure and regulated environment for crypto transactions. The company holds licenses in the U.S. and is regulated in the UK, EU, Canada, and Australia. MoonPay values diverse perspectives and aims to build systems that support universal financial freedom.

Join Bazaarvoice as the Director of Content Trust & Safety Operations, where you will play a pivotal role in ensuring a safe and trusted environment for our users. You will lead a team dedicated to implementing best practices in content moderation, policy enforcement, and community management. Your leadership will be crucial in shaping strategies that enhance user experience while maintaining the integrity of our platform.

Join Our TeamAt Mercari, we are on a mission to revolutionize the global marketplace by enabling everyone to buy and sell with ease. As a leading C2C marketplace company founded in Japan in 2013, we have evolved into a noteworthy player in the tech industry, becoming Japan's first tech unicorn prior to our IPO in 2018. We are dedicated to our ongoing transformation and global expansion.Our growth has been fueled by continuous investment in our people and technology, allowing us to branch out from Japan into the U.S. market. We have also successfully introduced innovative services such as Merpay, a mobile payment platform designed to empower users to achieve their dreams through a comprehensive ecosystem that transcends traditional payment services.As we strive to broaden our global reach, we recognize the importance of attracting top-tier talent, which is why we have established the India Center of Excellence. Your contributions will be pivotal in shaping our future as a successful global technology enterprise.Our ValuesAt Mercari, our culture is built on shared values that guide our actions and decisions. We embrace the principles of Go Bold, All for One, Be a Pro, and Move Fast. Our foundational pillars—Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance—are integral to our mission. We encourage you to explore our Mercari Culture Doc to understand the mindset shared by our team.Key ResponsibilitiesDesign, develop, and maintain advanced machine learning systems, particularly in the Recommendation domain, to enhance the functionality of the Mercari marketplace application.Collaborate with cross-functional teams to ensure the integration of machine learning capabilities within our platforms.Continuously optimize and refine algorithms to improve user experience and engagement.

Oversee and manage client inventory while conducting comprehensive matrix analysis based on trustee inventory.Implement and maintain robust controls for handling exceptions as they arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with various teams to ensure all audit templates and manuals are in order, providing necessary supporting documentation as required.Assist internal teams by delivering precise information promptly.Guarantee that the control reports team fulfills all service level agreements (SLAs).Key Responsibilities:Ensure timely completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within five working days as part of effective inventory management.Respond promptly to all client or vendor requests.Complete various statutory and internal audit reports, ensuring compliance with SOX cycles as per management deadlines.Review and approve all standard operating procedures (SOPs) within stipulated timelines and manage the SOP tracker.

Hello Candidates,We are excited to announce openings for the position of Quality Analyst at Valuestream Business Solutions. If you are interested in this opportunity, please reach out to us at the contact number provided below.INTERVIEW DATES: 10th January 2025 to 13th January 2025INTERVIEW TIME: 10 AM to 1 PMCONTACT PERSON: Sridevi (9945764799)Role & Responsibilities:Perform quality reviews of telephonic and chat interactions to ensure that service goals and standards are met, and identify areas for improvement.Proficiency in Quality Control tools, Excel, Dashboards, Call Calibration, Call Audits, Call Monitoring, and providing constructive feedback.Deliver coaching and guidance based on audit results and provide ongoing performance feedback to associates as per business requirements.Capability to train and coach team members effectively.Exhibit strong logical reasoning and problem-solving skills.Eligibility Criteria:1. Qualification: Any Graduation or Post Graduation2. Location: Marathahalli3. Age Limit: Below 30 years4. Salary: Up to 40,000 INR5. Minimum Experience: 1 year as Quality Analyst6. Language Proficiency: English and HindiBest Regards,Sridevi

Job OverviewWe are seeking a detail-oriented Inspections QC Analyst to join our team at Altisource in Bengaluru. In this role, you will play a crucial part in ensuring compliance with inspection results and draw requests, identifying and managing system defects, and updating our proprietary construction management software with current project statuses.Key Responsibilities:Review inspection results and ensure adherence to draw requests.Identify, document, and manage system defects proactively.Update proprietary software with current project statuses and necessary documentation.Conduct thorough analyses of proposed construction projects, including evaluating contractor qualifications.Communicate effectively and professionally with both internal and external clients to facilitate smooth workflow within the department.Perform additional duties as assigned.

Oversee and manage client inventory while conducting matrix analysis based on Trustee Inventory.Implement and maintain robust controls for any exceptions that arise.Prepare detailed weekly and monthly inventory reports along with exception summaries.Collaborate with teams on audits, templates, and manuals, ensuring all necessary supporting documents are provided.Assist internal teams by delivering accurate information promptly.Ensure that the control reports team adheres to all service level agreements (SLAs). Key Result Areas:Guarantee the completion of daily reporting and reconciliations.Facilitate month-end closing and reporting within 5 working days as part of inventory management.Respond promptly to requests from clients or vendors.Complete various statutory and internal audit reports and ensure compliance with SOX cycles as per management timelines.Review and approve all standard operating procedures (SOPs) within deadlines and manage the SOP tracker.

Role Overview Stripe is hiring a Monetization Operations Analyst in Bengaluru. This role focuses on optimizing monetization strategies and supporting revenue management. The analyst works closely with teams across the company, using data analysis to inform decisions and improve how Stripe manages and grows its revenue. What You Will Do Analyze revenue data to identify trends and opportunities for improvement Support the development and implementation of monetization strategies Collaborate with cross-functional teams to enhance operational efficiency Contribute insights that help guide strategic business decisions Location This position is based in Bengaluru, India.

Join our dynamic team at Altisource as a Quality Assurance Analyst in Bengaluru, India. We are looking for a meticulous and analytical professional dedicated to maintaining exceptional quality standards in our US mortgage-related processes and services. The successful candidate will exhibit strong analytical abilities and a commitment to driving continuous operational improvements.Conduct thorough quality assurance evaluations for both voice and non-voice processes associated with US mortgage eviction, sale, and closing activities.Analyze review findings and compile detailed reports that identify trends and opportunities for enhancement.Provide data-driven recommendations aimed at minimizing process variation and rectifying errors.Monitor and follow up on business unit responses to issues identified during process evaluations.Collaborate with management to create and execute project plans that address opportunities identified through quality assurance efforts.Escalate unresolved issues to senior management and facilitate their resolution.Deliver timely and accurate reporting to management that documents insights from reviews.Assist in enhancing the evaluation processes within the Quality Assurance department.Stay informed about industry best practices and regulatory standards pertinent to the US mortgage sector.

Join QIMA as a Quality Inspector and take part in our mission to deliver unparalleled quality assurance services to our clients. Reporting to the Inspector Team Leader or Operations Manager, you will be an integral part of our Operations department, dedicated to maintaining our high standards of excellence.Your primary responsibilities will include executing on-site quality inspections of our clients' products to ensure adherence to QIMA's rigorous quality standards.Monitor email daily for inspection documents and updates.Attend scheduled inspections punctually, ensuring professional communication with suppliers.Conduct inspections of merchandise in accordance with established company procedures and supervise the stuffing of containers for compliance.Complete comprehensive inspection reports following company guidelines and timelines.

Join QIMA as a Quality Inspector and be part of a dynamic team dedicated to ensuring quality standards in product inspection. In this role, you will be responsible for conducting thorough inspections, analyzing products, and ensuring compliance with quality specifications. Your attention to detail will help us maintain our reputation for excellence in the industry.

Demonstrated expertise in US Mortgage processes such as Eviction, Sale, and Closing, complemented by strong communication skills for both voice and non-voice audits.Conduct quality assurance evaluations and process reviews across all departments at Altisource.Analyze outcomes from process reviews and generate reports to identify trends and areas for improvement.Propose actionable recommendations to minimize process discrepancies and eradicate errors.Monitor responses from Business Units regarding findings from process reviews.Collaborate with management to formulate project plans that address opportunities highlighted in process reviews.Escalate unresolved concerns to Senior Management and work collaboratively to find resolutions.Deliver timely reports to management detailing observations from reviews.Aid in executing modifications to the Quality Assurance department's evaluation processes.

Join Commure as a Quality Analyst specializing in Medical Coding. In this role, you will ensure the accuracy and quality of medical coding processes, contributing to the overall efficiency and effectiveness of our healthcare solutions. You will work closely with our coding team to identify areas for improvement and provide feedback for enhanced coding practices.

Thoroughly assess inspection outcomes to ensure adherence to draw requests.Identify, document, and manage defects within the system.Maintain and update proprietary construction management software with current statuses, outstanding support documentation, and customer service notes.Conduct analyses on proposed construction endeavors and evaluate contractor qualifications.Engage in professional and effective communication with both internal and external clients to facilitate smooth workflow within the department.Perform additional tasks as assigned.

Join our team as a Quality Engineer!We are looking for a meticulous and proactive Quality Engineer with 4-8 years of experience in API testing to join our dynamic technology team, working with one of Weekday's prominent clients. In this position, you will be instrumental in validating APIs and integrations across intricate distributed architectures, ensuring the reliability, performance, and security of backend systems.As a Quality Engineer, you will collaborate closely with developers, product managers, and DevOps teams to architect and implement comprehensive testing strategies. Your key responsibilities will focus on validating RESTful and/or SOAP APIs, facilitating seamless data exchanges between services, and identifying defects early in the development lifecycle.

Join Eurofins, a global leader in laboratory services, as a Functional Analyst in our Bengaluru office. In this role, you will be pivotal in analyzing functional requirements and translating them into effective solutions. You will collaborate with various stakeholders to ensure the successful delivery of projects while maintaining high standards of quality and efficiency.

Role Overview: The Business Analyst plays a crucial role in addressing organizational information challenges through thorough analysis of requirements, designing effective computer programs, and recommending essential system controls and protocols.Key Responsibilities:Identify operational objectives by analyzing business functions, gathering necessary information, and assessing output requirements and formats.Develop new software applications by understanding requirements, creating workflow charts and diagrams, analyzing system capabilities, and drafting precise specifications.Enhance existing systems by evaluating current practices and implementing necessary modifications.Propose control measures by identifying issues and formulating improved procedures.Define project requirements by outlining milestones, phases, and elements, assembling project teams, and establishing budgets.Monitor project progress, resolve any issues, publish progress reports, and suggest actions as needed.Ensure system protocols are upheld by drafting and revising procedures.Support users by creating and maintaining user documentation, offering help desk support, and conducting user training.Safeguard user confidence by maintaining confidentiality of information.Compile technical reports by gathering, analyzing, and summarizing data and trends.Stay updated with professional knowledge by participating in educational workshops, reviewing professional literature, networking, and engaging with relevant professional organizations.Contribute to team success by achieving related objectives as needed.

We are seeking a highly skilled Senior Analyst to join our dynamic AFS Operations team at Altisource. In this pivotal role, you will leverage your analytical prowess to drive operational efficiency and enhance business outcomes. Your insights will play a crucial part in shaping our strategic initiatives and improving our service delivery.

Senior Quality EngineerBengaluru, Karnataka, IndiaWeekday-1 Role Overview Weekday-1 is looking for a Senior Quality Engineer with at least 4 years in quality assurance. This role focuses on strengthening QA processes and ensuring software products meet high standards before release. The position centers on manual testing, system validation, and close collaboration with teams across product and engineering. What You Will Do Create and execute detailed manual test plans, cases, and scenarios that match product specifications. Carry out functional, regression, integration, system, and exploratory testing to confirm application reliability. Document defects using established QA tools and work with developers to resolve issues quickly. Work with product managers and developers to clarify requirements and define acceptance criteria. Join product requirement reviews and contribute QA insights to improve quality early in development. Oversee thorough testing for releases, confirming quality standards before deployment. Analyze defects to identify root causes and suggest improvements to prevent future issues. Mentor junior QA engineers and promote best practices in manual testing and quality assurance. Keep comprehensive test documentation and share regular updates on testing status, risks, and challenges. Maintain compliance with QA standards and methodologies throughout all projects.

Job Responsibilities:As a Manufacturing Quality Engineer, you will play a crucial role in enhancing product quality by:Tracking and minimizing internal defect costs arising from production, suppliers, and processes through SFMC meetings and PDCA preparation for Charcon VS.Conducting electrical failure analysis to identify and resolve product failures.Coordinating system and process audits to ensure compliance with quality standards.Managing scrap accounting in SAP to maintain accurate records.Monitoring operational KPIs related to quality.Confirming processes and ensuring adherence to early warning systems (EWS) and Q-Alerts.Ensuring timely clearance of FT and EFT issues and managing Q-Block clearance.Periodic Responsibilities:Reporting on Internal Defect Costs (IDC).Preparing layered process confirmation reports.Leading improvement projects focused on quality enhancements.Preparing PDCA for IDC and ensuring systematic closure of internal complaints (AWP).Coordinating supplier complaints and managing A3 PSS and supplier 8D processes.Overseeing process and customer audit coordination.Additional Information:Aiming for IDC reduction and achieving zero customer and interplant complaints.Ensuring adherence to 14Q standards.Coordinating and preparing for customer and RB audits and visits to production lines.Analyzing work in progress (WIP).