Customer & Product Support Analyst

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

Join our dynamic team as a Dot Net Production Support Analyst. In this role, you will be instrumental in maintaining and supporting .NET applications, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot and resolve issues, implement enhancements, and contribute to the overall success of our IT projects.

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

What You Will Do: As a Senior Product Analyst at Moveworks, you will leverage your analytical expertise to dissect complex challenges and devise innovative solutions through platform integration. You will possess a solid understanding of APIs and authentication protocols, alongside familiarity with common enterprise platform paradigms such as tickets, groups, and approvals. Your deep comprehension of platform functionality and customization options will guide integration design decisions. You will act as a bridge between technical teams and enterprise stakeholders, fostering collaborative relationships with both internal and external partners. Your ideal environment is one where you can work closely with data, engineering, and customer success teams. Develop and implement the Moveworks third-party integration strategy, playing a pivotal role in the exploration, planning, and execution of new integrations including ITSM, ERP, CRM, HRIS, and IGA platforms. Create stakeholder experience products that enhance visibility and control over the Moveworks platform. Inspire and support engineering teams in achieving their objectives through collaborative goal-setting, project definition, milestone development, and tactical support. Ensure designers fully grasp customer pain points and can rapidly test their ideas. Assist the deployment team in helping customers quickly realize the value of the product.

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

As an Application Support Analyst at weekday-1, you will play a crucial role in ensuring the smooth operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will help us deliver exceptional user experiences.

Join our dynamic team at Fampay as a Product Analyst in Bengaluru, where you will play a pivotal role in shaping the future of our innovative financial products. As a Product Analyst, you will analyze market trends, gather insights, and collaborate with cross-functional teams to drive product development and enhancements. Your analytical skills will help us make data-driven decisions that align with our strategic objectives.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

As a Senior Product Analyst at Tekion, you will play a pivotal role in shaping our innovative product offerings. Your analytical skills will be instrumental in transforming complex data into actionable insights that drive our product strategy. You will collaborate with cross-functional teams to identify opportunities for product enhancements and ensure our solutions meet the needs of our clients.

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

Join our team as a Product Support Operations Manager at Stripe, a leading technology company that provides economic infrastructure for the internet. In this pivotal role, you will oversee and enhance the operations of our product support teams, ensuring that our customers receive exceptional and timely assistance. You will collaborate with cross-functional teams to identify opportunities for process improvement, implement best practices, and drive customer satisfaction.

Role Overview attain1 is looking for a Tririga Tier 2 Support Analyst in Bengaluru. This role focuses on supporting clients who use the Tririga platform. The analyst will handle troubleshooting, respond to complex user questions, and help keep services running smoothly. What You Will Do Investigate and resolve technical issues related to the Tririga platform Guide users through complex queries and provide clear solutions Work to maintain stable and reliable service for clients Who This Role Suits This position suits professionals with a strong interest in technology and customer service who enjoy problem-solving and supporting users.

Key ResponsibilitiesDevelop and maintain comprehensive dashboards for AI productivity metrics.Track and analyze the usage and adoption of AI tools within the organization.Automate data feeds for the Developer Productivity Office (DPO).Evaluate productivity trends and provide insights to facilitate strategic business decisions.Assist with reporting requirements for leadership and the Centre of Excellence (CoE).Generate monthly productivity insights reports aimed at executive-level stakeholders.

Join Apna, a trailblazer in connecting job seekers with opportunities since 2019. We have empowered over 60 million job seekers and collaborated with more than 250,000 businesses across India. Founded by Nirmit Parikh, a Stanford graduate and visionary entrepreneur, Apna became India's fastest unicorn in 2021, achieving remarkable growth in just 21 months.With robust backing from prestigious global investors like Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we are on a mission to revolutionize livelihood creation across the nation.Job SummaryWe are seeking a skilled Product Analyst to join our dynamic team. In this role, you will collaborate closely with our product, engineering, and business teams to drive data-driven decisions. Your expertise will be crucial in analyzing product performance, generating actionable insights, identifying growth opportunities, and shaping our product roadmap through data-backed recommendations.

As the Lead of Production Support at endpointclinical, you will oversee and enhance the operational efficiency of production processes. You will be responsible for leading a dedicated team that ensures seamless production operations while addressing any arising issues promptly. Your expertise will play a crucial role in optimizing workflows and implementing best practices that align with our commitment to excellence.

Join Rubrik as a Channel Operations Support Analyst, where you will play a pivotal role in supporting our dynamic channel operations. You will be responsible for ensuring smooth processes, collaborating with various teams, and providing top-notch support to our partners. This position offers an exciting opportunity to work in a fast-paced environment and contribute to the growth of our channel ecosystem.

Arena Investors, LP is a distinguished global investment management firm committed to delivering exceptional risk-adjusted, consistent, and uncorrelated returns through a fundamentals-based, asset-oriented financing and investing strategy. We focus on the entire credit spectrum, particularly in sectors where traditional sources of capital are limited. Our expertise lies in navigating off-the-run, stressed, distressed, illiquid, and complex special situation transactions by sourcing and acquiring asset-oriented investments across various categories, including but not limited to private direct corporate credit, commercial real estate bridge lending, and both commercial and consumer assets.In conjunction with our operations, Quaestor Advisors, LLC, an affiliated Special Servicer, provides mid and back-office services to both Arena Investors and external clients.As a Financial Analyst in our Structured Products team, your primary responsibilities will include:Conducting in-depth data analysis of financial information such as balance sheets, income statements, and cash flow metrics to evaluate financial performance and trends.Creating sophisticated financial models to project future financial outcomes and stress-test projections effectively.Compiling and presenting reports for senior management, summarizing analytical findings and offering insightful recommendations.Performing quarterly reviews of financials while updating internal borrower risk assessments.Handling various ad hoc portfolio management tasks as required.

Role Overview Bosch Group is looking for a Business Analyst focused on Product Controlling in Bengaluru. This position centers on analyzing product data and supporting strategic decisions that shape product performance. What You Will Do Work with teams across departments to collect and interpret data related to product performance Analyze trends and metrics to identify areas for improvement Develop recommendations that support business goals and product optimization Collaboration This role involves regular interaction with colleagues from various functions to ensure recommendations are grounded in a broad understanding of business needs.