Product Support Operations Manager

Join our team as a Product Support Operations Manager at Stripe, a leading technology company that provides economic infrastructure for the internet. In this pivotal role, you will oversee and enhance the operations of our product support teams, ensuring that our customers receive exceptional and timely assistance. You will collaborate with cross-functional teams to identify opportunities for process improvement, implement best practices, and drive customer satisfaction.

Join Acceldata in Transforming Data Observability!Acceldata is a trailblazer in data observability, offering a revolutionary approach for enterprises to manage and monitor their data. With a focus on providing in-depth insights into critical data aspects, data pipelines, and infrastructure, our platform empowers data teams to enhance product management through improved data quality, failure prevention, and cost control.Position OverviewThe Senior Product Operations Manager plays a vital role in refining the efficiency and effectiveness of product development and management processes. Acting as a liaison among product teams, engineering, marketing, and other stakeholders, this position ensures operations are streamlined, insights are driven by data, and product outcomes are successful. By optimizing workflows and fostering collaboration, this role significantly contributes to organizational growth and product excellence.Key ResponsibilitiesLead the comprehensive product lifecycle, overseeing planning, development, launch, and post-launch evaluations to guarantee timely delivery aligned with strategic goals.Coordinate user testing initiatives, managing recruitment, session facilitation, and feedback synthesis to integrate insights into product refinements.Utilize tools like Pendo to analyze product performance, providing actionable insights on user behavior, feature adoption, and engagement metrics to guide prioritization and optimization efforts.Employ JIRA for workflow management, operational reporting, and visibility across teams through custom queries that support product planning and sprints.Establish and uphold operational frameworks, tools, and processes that enhance data collection, analysis, and reporting to inform decision-making.Promote interdepartmental communication and collaboration, addressing bottlenecks and enhancing transparency to boost productivity.Drive the implementation and integration of product management software and analytics platforms to streamline operations.Conduct regular audits of product operations to identify improvement areas and promote continuous process enhancements.Work closely with senior leadership to align product operations with business objectives, providing insights on metrics and performance trends.Mentor junior team members and contribute to the establishment of best practices in product operations.Exhibit strong leadership skills, including the ability to influence stakeholders and uphold high professional standards.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

Role Overview The Nielsen Company is hiring a Product Manager II focused on Enterprise Systems and Operations in Bengaluru. This position leads the development and improvement of enterprise systems, working to align technology with core operational objectives and maintain strong system performance. What You Will Do Guide the evolution and enhancement of enterprise systems to support business operations Work closely with cross-functional teams to shape product initiatives Champion improvements that strengthen user experience Ensure systems align with organizational goals and deliver reliable results Who We’re Looking For Strategic mindset with experience in complex environments Strong collaboration skills across teams and disciplines Ability to deliver practical, innovative solutions for enterprise operations

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

Join Rubrik as a Channel Operations Support Analyst, where you will play a pivotal role in supporting our dynamic channel operations. You will be responsible for ensuring smooth processes, collaborating with various teams, and providing top-notch support to our partners. This position offers an exciting opportunity to work in a fast-paced environment and contribute to the growth of our channel ecosystem.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

As the Lead of Production Support at endpointclinical, you will oversee and enhance the operational efficiency of production processes. You will be responsible for leading a dedicated team that ensures seamless production operations while addressing any arising issues promptly. Your expertise will play a crucial role in optimizing workflows and implementing best practices that align with our commitment to excellence.

Key Responsibilities:1. Oversee the efficient operations of assigned Seller Flex sites through remote monitoring via calls, emails, and coordination with field executives.2. Act as a liaison between field executives, sellers, and various internal and external stakeholders to ensure timely and effective execution of operations.3. Provide training and guidance to associates to ensure compliance with operational standards and practices.4. Initiate audits of sites conducted by field executives to evaluate operational performance against established norms and restrictions.5. Develop, implement, and analyze Standard Operating Procedures (SOPs) to enhance the Seller experience through data-driven insights.6. Availability to work on weekends and travel extensively within and between cities as required.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

Join our dynamic team as a Java Developer specializing in Production Support. This role involves maintaining and enhancing our Java applications while ensuring optimal performance and reliability. You'll collaborate with cross-functional teams to troubleshoot issues, implement solutions, and contribute to the overall development lifecycle.

About Acceldata Acceldata builds enterprise data observability solutions that help organizations manage and trust their data. Since 2018, the company has developed a platform that supports businesses in making the most of their data assets. Acceldata’s technology supports advancements in AI, large language models, analytics, and DataOps, with a focus on delivering reliable data for critical business needs. Clients include global names such as HPE, HSBC, Visa, and Oracle. Acceldata is Series-C funded, backed by investors like Insight Partners and Lightspeed. Role Overview: Hadoop Product Support Engineer This position is based in Bengaluru. The Hadoop Product Support Engineer will work with Acceldata’s data observability platform, supporting enterprise customers as they build and maintain their data products. The role focuses on ensuring data reliability and helping clients resolve technical issues related to Hadoop and associated technologies.

About Pebl Pebl offers an AI-powered Global Work Platform™ that helps organizations hire, pay, and manage talent in over 185 countries. The team draws on deep compliance expertise and local knowledge to make global expansion smoother for clients, removing much of the risk and bureaucracy from cross-border hiring. Role Overview: Product Operations Associate (2-Month Contract) This short-term contract role is based in Bengaluru, India. The Product Operations Associate will support an HR operations project focused on implementing and migrating Time Off policies within Pebl’s systems. The position is designed for a junior professional who is precise, organized, and comfortable with process-driven work. Contract duration: 2 months (fixed-term) What You Will Do Enter and configure Time Off policies in internal tools, following detailed guidelines and documentation. Translate policy rules into system settings, including accruals, carryover, and eligibility requirements. Migrate employees from current Time Off policies to new ones. Check data accuracy before and after migration to confirm correct balances and assignments. Follow step-by-step instructions and standard operating procedures (SOPs). Spot and flag inconsistencies, edge cases, or data issues as they arise. Work with HR and Operations teams to resolve discrepancies. Keep organized records of completed work and track progress throughout the project. What We Look For Strong attention to detail and a focus on accuracy. Comfort working with structured processes and clear documentation. Ability to manage repetitive tasks consistently and efficiently.

Join our dynamic team as an SSIS Developer specializing in production support. In this role, you will be responsible for maintaining and enhancing our SQL Server Integration Services (SSIS) packages to ensure optimal performance and reliability. You will troubleshoot and resolve any issues that arise in production environments, collaborating closely with various stakeholders to implement effective solutions.

About Acceldata Acceldata develops enterprise data observability solutions and has operated since 2018. Headquartered in Silicon Valley, the company focuses on helping organizations build and manage high-quality data products through its Enterprise Data Observability Platform. The platform brings together technologies in AI, large language models, analytics, and DataOps. Its goal: to give enterprises reliable, trusted data so their data initiatives succeed. Acceldata delivers its platform as a SaaS product. Clients include global organizations such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, and Oracle. The company is Series C funded, with backing from Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.

As a Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata, you will play a crucial role in rapidly addressing complex customer challenges across multiple cloud ecosystems, including AWS, Azure, and GCP, with a particular focus on one. Your primary objective will be to deliver swift resolutions and ensure seamless operational continuity, empowering customers to monitor, predict, and optimize their data systems for impactful business outcomes.If you're enthusiastic about thriving in a fast-paced, dynamic environment and wish to contribute to the forefront of data solutions, this is the perfect role for you.

About Us:At Endpoint Clinical, we are pioneers in interactive response technology (IRT®) systems and solutions dedicated to empowering the life sciences sector. Since our inception in 2009, we have been driven by a singular mission: to facilitate the success of clinical trials for sponsors and pharmaceutical companies. Our innovative solutions, powered by the proprietary PULSE® platform, are designed to optimize supply chains, reduce operational expenses, and guarantee timely, precise patient dosing. With our headquarters located in Raleigh-Durham, North Carolina, we proudly operate across the United States, Europe, and Asia.Position Overview:The Production Support Analyst (PSA) serves as the primary point of contact for end users utilizing Endpoint’s Interactive Response Technology (IRT) systems. Additionally, the PSA will extend support to the Client Services and Data Management teams as required. This role is ideal for individuals seeking to make a significant impact in a dynamic environment.*This position offers the flexibility of remote work, with standard working hours from 9 AM to 5 PM PT.

Join our dynamic team as an SSIS Developer specializing in Production Support. In this role, you will leverage your expertise in SQL Server Integration Services (SSIS) to enhance our data integration processes, ensuring seamless data flow and robust system performance.Your main responsibilities will include troubleshooting, monitoring, and optimizing ETL processes to support critical business operations. You will work closely with cross-functional teams to resolve issues and implement improvements, making your contributions vital to our success.

Join our dynamic team at weekday-1 as a Product Support Engineer at Level 2. In this role, you will be responsible for providing exceptional technical support and troubleshooting assistance for our innovative products. You will collaborate with cross-functional teams to ensure customer satisfaction and maintain product quality.

As a Product Support Engineer (L2) at weekday-1, you will play a crucial role in ensuring our products meet the highest standards of reliability and performance. You will be the first point of contact for technical escalations, providing expert support to our clients and internal teams. Your responsibilities will include troubleshooting complex issues, guiding customers through technical solutions, and collaborating with cross-functional teams to enhance our product offerings.