Payment Experience Associate II - Contact Centre

Join Flywire as a Payment Experience Associate II in our dynamic Contact Centre team. In this role, you will be pivotal in delivering exceptional support to our clients, ensuring seamless payment experiences. Your contributions will help enhance customer satisfaction and drive the company's mission of providing outstanding service. This is an exciting opportunity to be part of a vibrant team dedicated to excellence.

BPM Overview: At BPM, we stand for innovation, opportunity, community, diversity, inclusivity, and flexibility. Our motto, “Because People Matter,” reflects our commitment to putting our people first in everything we do. We are a progressive, full-service accounting firm that delivers innovative solutions to businesses worldwide. Our focus is on providing exceptional assurance, tax, and consulting services to our clients while empowering our staff and community to live meaningful and impactful lives. As one of the largest California-based accounting firms, our adaptable work locations and schedules allow us to have professionals throughout the continent. Our teams and clients inspire us to deliver top-notch services and generate unique insights that contribute to our ongoing success. We work with clients from diverse backgrounds and industries, ensuring our team is intellectually stimulated every day. BPM India Advisory Service Private Limited - formerly known as “Burr Pilger Mayer India Private Limited,” is a subsidiary of BPM LLP. Established in 1986, BPM is recognized as one of the largest accounting and consulting firms in California, ranking among the top 50 firms in the nation. With 17 locations, we serve emerging and mid-cap businesses as well as high-net-worth individuals across various sectors, including financial services, technology, life sciences, manufacturing, food and beverage, automotive, nonprofits, real estate, and construction. Our International Tax Practice is one of the largest on the West Coast, and our esteemed SEC practice supports approximately 35 public reporting companies, primarily in the technology sector.Join us at BPM and be part of a firm that values its people and the communities we serve.

BPM Overview: BPM stands for Innovation, opportunity, community, diversity, inclusivity, and flexibility. At the heart of our firm is our people, driving our mission and values. We are a progressive, full-service accounting firm offering contemporary solutions to businesses globally. Our expertise encompasses comprehensive assurance, tax, and consulting services tailored for our diverse clientele. We are committed to empowering our employees and the community with the necessary resources to lead impactful and fulfilling lives. As one of California's largest accounting firms, we pride ourselves on our flexible work arrangements, allowing professionals to operate from various locations. Our teams and clients inspire us to deliver exceptional services while fostering unique insights and ideas that contribute to our sustained success. The varied backgrounds and industries of our clients ensure that our staff remains intellectually stimulated each day. BPM India Advisory Service Private Limited, previously known as “Burr Pilger Mayer India Private Limited,” is a subsidiary of BPM LLP. Established in 1986, BPM is a leader among California-based accounting and consulting firms, consistently ranking within the top 50 nationwide. With 19 office locations, we serve emerging and mid-cap businesses, as well as high-net-worth individuals across various sectors, including financial services, technology, life sciences, manufacturing, food & beverage, automotive, non-profits, real estate, and construction. Our International Tax Practice is among the largest on the West Coast, and our esteemed SEC practice supports approximately 32 public reporting companies, predominantly in the technology sector.

We are seeking a skilled Microsoft IIS Administrator to join our dynamic team. In this role, you will be responsible for managing and ensuring the stability and performance of our web applications hosted on Microsoft Internet Information Services (IIS). Your expertise will help us maintain high availability and security of our web services.

Betsol is seeking a Contact Center Engineer specializing in Aceyus Reporting for its Bengaluru office. This role centers on designing, implementing, and refining contact center solutions to improve customer experience. Collaboration with various teams ensures that reporting systems are well integrated and operate as expected. What you will do Design contact center solutions using Aceyus Reporting tools Implement and optimize reporting systems to align with business requirements Work with cross-functional teams to support integration and ongoing system health Enhance the functionality and reliability of reporting systems Location This position is based in Bengaluru.

Role overview The Contact Center Support Analyst at Betsol acts as the first point of contact for customers in Bengaluru. This position focuses on answering questions, resolving concerns, and ensuring every caller receives clear, helpful solutions. Strong communication and empathy are essential to create a positive experience in every interaction. What you will do Respond to customer inquiries as the initial contact Provide accurate information and effective support Collaborate with team members to address and resolve issues Maintain a professional and helpful approach in each conversation Team and growth This role offers opportunities to develop support skills alongside a collaborative team. The work environment values learning and teamwork, encouraging growth for those in the position.

Join our dynamic team at Flywire as a Senior Software Engineer II, where you will play a pivotal role in enhancing our Payments Platform. You will collaborate with cross-functional teams to design, develop, and implement innovative payment solutions that will drive our growth in the fintech sector. Your expertise will be vital in ensuring the seamless integration of our payment systems, enabling us to provide exceptional service to our clients worldwide.

Join a Leading Educational Center as a Centre ManagerWeekday-1 is actively seeking a passionate and results-oriented Centre Manager to oversee the operations of our client’s center in Bengaluru. This position is perfect for individuals who possess exceptional leadership skills, operational knowledge, and a drive for fostering business growth.As Centre Manager, you will be at the forefront of managing daily operations, ensuring outstanding service delivery, leading diverse teams, and meeting revenue and performance metrics.Key Responsibilities:Direct all center operations to enhance efficiency, productivity, and alignment with company standards.Create and execute strategies aimed at business growth, customer satisfaction, and increased center profitability.Guide, mentor, and motivate a team of academic counselors, sales personnel, and support staff to achieve their goals.Track and evaluate key performance indicators (KPIs) including enrollments, conversions, and retention rates.Maintain exemplary customer engagement through high service standards and effective resolution of escalations.Organize local marketing initiatives, outreach programs, and partnerships to drive lead generation and boost brand visibility.Ensure operational excellence through strategic scheduling, resource management, and process improvements.Analyze performance data and compile reports to offer insights and recommendations for ongoing improvements.Guarantee compliance with organizational policies, quality standards, and regulatory requirements.Collaborate with cross-functional teams in sales, marketing, and academic operations to ensure alignment with overall business goals.

Role overview The Payment Operations Associate - Pay-Ins position at Flywire in Bengaluru centers on supporting international payment transactions. The role helps ensure each incoming payment is handled efficiently and that customers experience reliable service when using Flywire's solutions. What you will do Process and validate incoming payments, ensuring accuracy and timely handling Identify and resolve any discrepancies related to payment transactions Collaborate with teams across Flywire to improve payment management and processing workflows

Role Overview SurveyMonkey is looking for a Senior Payments Analyst in Bengaluru, India. This role focuses on improving payment processes and supporting smooth financial operations across the company. What You Will Do Analyze transaction data to identify trends and opportunities for improvement Work with teams across the business to optimize payment systems Help streamline financial operations for greater efficiency Support efforts to improve user experience and drive revenue growth through better payment solutions Location This position is based in Bengaluru, India.

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as a Team Centre Developer. We are looking for a skilled individual who is passionate about developing innovative solutions and enhancing user experiences. This full-time role offers an exciting opportunity to work on cutting-edge projects in a collaborative environment.

Join our dynamic team at Flywire as a Senior Back End Software Engineer II focused on our Payments Platform. In this crucial role, you will leverage your technical expertise to design, develop, and maintain robust back-end systems that enhance our payment solutions. Collaborate with cross-functional teams to ensure seamless integration, scalability, and performance of our applications. You will be instrumental in driving innovation and improving user experiences within our payment ecosystem.

Role overview The Senior Payments Manager, Network at Flywire plays a key part in shaping payment solutions for clients around the world. This role centers on refining strategies for payment processing and making international transactions more seamless. The position calls for a leader who can identify areas for improvement and drive change across Flywire’s global payment network. What you will do Lead initiatives to enhance payment processing within Flywire’s international network. Collaborate with teams throughout the company to find and implement ways to innovate and improve efficiency in payment systems. Maintain reliable and effective payment operations to deliver high-quality service for international clients. Location This role is based in Bengaluru, Pune, or Mumbai.

Join our dynamic team at Weekday-1 as a Software Development Engineer II (SDE II). In this role, you will be instrumental in designing, developing, and deploying innovative software solutions. Collaborate with cross-functional teams to enhance product functionality and optimize performance. Your expertise in software engineering principles will drive our projects forward.

Role overview Capco seeks a Product Owner - Payments based in Bengaluru, India. This position centers on shaping payments technology through close collaboration with cross-functional teams. The Product Owner sets the product vision, develops and maintains roadmaps, and ensures payment solutions align with client needs. What you will do Collaborate with teams across disciplines to define the direction for payments products Develop and update product roadmaps to guide progress Lead teams using agile practices to deliver results Prioritize features and enhancements by evaluating business value Oversee the delivery of payment solutions that meet client requirements

Join weekday-1 as a Product Manager focusing on Payment Solutions, where you'll play a crucial role in optimizing our payment processes and enhancing user experiences. As a part of our innovative team, you will collaborate with cross-functional teams to define product vision and strategy, ensuring alignment with business objectives.

Join our innovative team at Smiths Group as an Engineer II Wet Seals. In this role, you will play a crucial part in the development and design of advanced wet seal solutions that meet the needs of our clients. You will collaborate with cross-functional teams to enhance product performance and reliability.

Join our dynamic team at Capco as a Business Analyst - Payments Testing Specialist. In this role, you will leverage your analytical skills and expertise in payment systems to ensure the delivery of high-quality solutions for our clients. Your responsibilities will include gathering and analyzing requirements, designing test cases, executing test plans, and collaborating with stakeholders to drive project success.

About the Role Lastminute.com is looking for a Software Engineer focused on Payment Issuing to join the Bengaluru office. This role centers on building and improving payment solutions that support a smooth customer experience. What You Will Do Develop and maintain payment issuing systems that are secure and reliable Work with teams across engineering, product, and operations to design and implement new features Help optimize payment processes for better usability and efficiency Collaboration This position works closely with colleagues from different functions to deliver payment systems that meet business and customer needs.