International & Domestic BPO Process Associate

We are excited to announce an immediate opening for the position of BPO Process Associate with one of our esteemed clients specializing in international and domestic processes in Bangalore.The ideal candidate should possess a minimum of 6 months of experience in voice processes.This role involves working in rotational shifts, and we provide a cab facility for your convenience.Work locations are in Nagawara and Whitefield.

Join our dynamic team at HGS as an International Process Associate specializing in the Bengali language. In this entry-level position, you will have the opportunity to work with a diverse group of professionals and contribute to our global operations. Your role will involve supporting various processes that cater to our international clientele, ensuring high standards of service and communication.

Dear Candidates, We are excited to announce openings for the role of Process Trainer in the BPO sector. Interested candidates are invited to walk down to our office for an interview. INTERVIEW DATES: 15th January 2025 to 16th January 2025INTERVIEW TIMING: 10 AM to 1 PMCONTACT PERSON: Sridevi (9945764799) Role & Responsibilities:Maintain comprehensive training documents and conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA).Monitor and evaluate performance metrics such as CSAT, escalations, and NPS.Facilitate Train the Trainer sessions and collaborate with Quality staff through TTT.Ensure effective execution of training programs tailored to organizational needs.Provide ongoing observations and mentorship to support performance improvement.Generate and share reports/MIS with the Operations team regarding training progress and outstanding activities.Participate in both internal and external calibration processes.Conduct refresher training sessions based on TNI outcomes.Eligibility Criteria:Minimum of 2 years of experience as a trainer within the BPO/ITES industry.Qualifications: Graduation or Post Graduation.Language proficiency in English and Hindi.Work location: Marathahalli, Bengaluru.Age limit: Below 33 years.Salary: Up to ₹40,000 per month. Interview Venue:Valuestream Business Solutions Pvt Ltd, 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037Landmark: Near Sidewalk Club, close to Bata showroom (Marathahalli Multiplex) View on Map

Role overview The International Voice Process Associate will join Laundryheap’s logistics operations team in Bengaluru, Karnataka. This position focuses on supporting logistics workflows while ensuring clear communication with both customers and internal teams. What you will do Respond to logistics-related voice inquiries from international customers Provide prompt and helpful customer service through various channels Work closely with team members to address issues and maintain smooth operations Assist in efforts to enhance operational efficiency and improve customer satisfaction

Role Overview Bosch Group is seeking a Domestic Source Planning Specialist in Bengaluru to strengthen supply chain operations. This role focuses on planning and coordinating domestic sourcing to support production goals and maintain a steady flow of quality materials. What You Will Do Plan and coordinate sourcing activities within India to ensure timely delivery of materials. Work with suppliers and internal teams to streamline processes that support efficient production. Monitor supply trends and use data analysis to manage inventory levels. Contribute to continuous improvement of sourcing strategies and operational workflows. What Matters Here Strong analytical skills for evaluating supply and inventory data. Experience working with suppliers and cross-functional teams. Ability to coordinate multiple sourcing activities and prioritize effectively.

Job Purpose:Oversee the monitoring and management of orders to guarantee timely delivery of shipments to job sites without delays.Your Daily Responsibilities:Track orders with factories to update the relevant stakeholders on any schedule adjustments, ensuring timely readiness and pick-up of goods.Collaborate with shipping lines and forwarders to confirm shipments are loaded and dispatched on schedule, while also keeping an eye on shipping statuses.Handle shipment bookings – differentiate between FCL or LCL based on cargo volume. Monitor both air and sea import shipments.Collect all required shipping documentation, such as RFQs for customs clearance, from factories and ensure submission to the designated forwarder 1-2 days prior to arrival.Coordinate with both warehouse and forwarder to ensure timely receipt and organized delivery of all cargoes.Dispatch release orders to the warehouse and transport team for deliveries.Notify Project or Sales teams regarding any orders that have been stored in the warehouse for over two weeks.Manage mockup stock and site returns, ensuring optimal inventory levels for mockups and service supplies.Assist in managing export order processes and prepare necessary export documentation to meet customs regulations.Conduct three-way matching of vendor bills for accuracy, ensuring project name and sales order references are verified for finance-related charges.Finalize service agreements with forwarders.Collaborate with CHA prior to goods arrival in India.Work with clients to gather documents needed for customs clearance, accommodating various clearance models such as Bond to Bond, SEZ/STPI, Duty paid, and High sea sale.Coordinate with the Commercial team regarding way bills and GST for deliveries.Qualifications:Diploma in Logistics Management or a related discipline.Minimum of 3 years experience in supply chain management.Travel Requirements:No travel required.About Us:Haworth is one of the global leaders in office furniture manufacturing, dedicated to crafting innovative solutions that cater to the needs of tomorrow's customers. Central to our mission is understanding the human experience in the workspace – recognizing what motivates individuals and enhances their comfort while working.

About the Internship weekdayworks is looking for an Operations Associate Intern in Bengaluru. This internship offers practical experience in operational processes and a chance to support projects aimed at improving efficiency across the organization. What You Will Do Assist with day-to-day operational tasks Contribute to projects that streamline internal workflows Work alongside experienced team members who provide mentorship and guidance Develop skills in operations management through hands-on involvement Location This role is based in Bengaluru.

Join Sutherland as an Associate Transaction Processing Specialist and take your career to new heights! We are looking for detail-oriented individuals to support our clients by ensuring efficient transaction processing. Your attention to detail and accuracy will play a crucial role in maintaining the integrity of our operations.

We are seeking a dedicated Internal Sales Associate to join our team in Bengaluru. This position plays a crucial role in managing customer interactions, handling quotations and purchase orders, and supporting our external sales teams to ensure seamless sales processes. The successful candidate will possess engineering expertise, a strong understanding of customer experience (CX) and customer relationship management (CRM) tools, and experience in a multinational corporation (MNC) environment.Key Responsibilities:Customer Engagement & Sales Support:Address customer inquiries and deliver comprehensive product information.Respond to Requests for Quotations (RFQs) by preparing and sending accurate quotations tailored to customer needs.Process purchase orders (POs) and maintain timely follow-ups with clients.Build and sustain strong customer relationships through effective communication and support.Sales Coordination & CRM Management:Update and maintain customer interaction records within the CRM system to monitor sales activities.Analyze customer needs and provide valuable insights to the external sales team.Manage documentation and coordination for import and export transactions.Generate and evaluate Management Information System (MIS) reports for sales tracking and performance assessment.External Sales Support:Collaborate closely with the external sales team to provide essential back-end support.Assist in lead generation, follow-ups, and converting inquiries into successful sales.

We are seeking a dedicated and detail-oriented Research Associate specializing in International Voice Calling to join our dynamic team at m3usa. In this role, you will be responsible for conducting comprehensive research and analysis of voice communication trends across various international markets. Your insights will contribute significantly to our strategic initiatives and help us enhance our services.

Role overview Weekday is seeking an International Sales Associate based in Bengaluru, Karnataka, India. This role centers on enrolling students in premium TestPrep programs aimed at the US market. The position blends consultative sales with direct interaction, requiring close work with both students and parents to understand their academic objectives and suggest appropriate solutions. What you will do Oversee the entire sales process, from initial outreach to final enrollment Engage with prospective students and parents to build trust and understand their needs Recommend programs tailored to each student's academic goals Work alongside marketing and operations teams to refine sales approaches and boost conversion rates Ensure a smooth and positive experience throughout the customer journey Requirements Excellent communication skills, particularly with international clients Goal-oriented mindset with a focus on meeting revenue targets Talent for building rapport and trust with students and parents Comfortable working in a results-driven environment Open to working US time zone shifts from Bengaluru Compensation Salary Range: ₹400,000 - ₹600,000 (INR 4-6 LPA)

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as an International Outbound Call Specialist. In this role, you will be responsible for engaging with clients across global markets, providing exceptional customer service, and driving business growth through effective communication and sales techniques.

Join Fictiv as an Associate Customer Program Manager and play a pivotal role in enhancing our processes, systems, and automation efforts. In this position, you will collaborate with cross-functional teams to streamline operations and improve customer experience. Your analytical skills will be key in identifying opportunities for automation and efficiency.

Job OverviewAs a Senior Analyst at Altisource, you will play a crucial role in the processing of mortgage applications. You will be responsible for managing documentation, verifying information, calculating income and credit, handling disclosures, and ensuring all steps are completed promptly.Key Responsibilities:Supervise the mortgage application processing workflow, ensuring accuracy and compliance.Stay informed on federal and state regulations to guarantee all processing activities adhere to legal standards, including TRID and RESPA.Serve as the communication bridge between clients, lenders, and internal teams, addressing any issues that arise during the closing process.Perform meticulous quality assurance checks on closing documents for accuracy and completeness before transactions are finalized.Identify and implement strategies to enhance the efficiency of the mortgage closing process, reducing turnaround times.Additional Responsibilities:Review loan files to ensure adherence to underwriting guidelines and regulatory requirements.Collaborate effectively with loan officers, underwriters, and other stakeholders to resolve issues during the closing process.Maintain accurate transaction records, ensuring compliance with record-keeping regulations.Mentor junior staff, aiding in their professional growth within the mortgage closing and processing field.Keep up-to-date with industry trends and regulatory changes, applying this knowledge to daily operations.

As a Process Manager at T-Systems, you will play a pivotal role in managing Configuration Items (CIs) within our standard Configuration Management Database (CMDB). Your responsibilities will include overseeing the accurate recording of CIs, maintaining data quality, and establishing process steps along with creating and updating work instructions. You will also facilitate data quality checks, identify areas for improvement, and manage ServiceNow (SNOW) ISP service requests by granting approvals and ensuring data correctness. Collaborating with various teams, you will provide consultations on Configuration Management Framework (CMF) and deliver training sessions as needed. Your participation in project audits and workshops will be essential, especially when new technologies are introduced within the Configuration Management System (CMS) infrastructure. Additionally, you will track Key Performance Indicators (KPIs), analyze trends, and devise strategies for performance enhancement. Internal KPI reporting, data exports, and validation during the transfer to ServiceNow will also fall under your purview.

About the Position:Role: Global Freight Processing ExecutiveExperience: Minimum 2 years in freight bill processing.Experience Range: 2-5 years.Location: BengaluruJob Overview:Primary Responsibilities:Oversee the seamless processing of freight invoice audits and payments, ensuring adherence to accounting policies. Aim to provide comprehensive door-to-door transportation cost visibility for the organization.Key Duties:1. Ensure proper configuration of rate tables and other back-office systems in CTSI for efficient freight invoice auditing.2. Collaborate with Regional Logistics Managers to resolve freight invoices flagged in Exception Handling (EH).3. Actively identify and resolve root causes to minimize freight invoices entering Exception Handling.4. Address inquiries from internal stakeholders and freight forwarders.5. Generate transportation cost reports to enhance financial visibility.6. Update and create training documentation as necessary.7. Provide training and guidance as required.8. Meet established Key Performance Indicators (KPIs).9. Support and contribute to Market Based Management (MBM), Six Sigma, ISO standards, and Environmental, Health and Safety Management Systems by adhering to relevant policies.10. Undertake additional responsibilities as assigned by management.11. Potential for team leadership roles in the future.Skills and Qualifications:1. Proficient in both written and spoken English is essential.2. Advanced skills in Excel and Access database management.3. Strong analytical and problem-solving abilities.4. Excellent verbal and written communication skills.

Join Eurofins as an IT Infrastructure Process Engineer, where you will play a crucial role in optimizing our IT infrastructure processes. As part of our dynamic team, your expertise will contribute to enhancing operational efficiency and ensuring the reliability of our IT systems. You will collaborate with cross-functional teams to develop and implement best practices in IT process engineering, backed by your analytical skills and innovative mindset.

We are seeking an experienced Process Manager with a strong background in IT Problem Management. The ideal candidate will have a minimum of 3 years of hands-on experience specifically with ServiceNow, particularly within the Problem Management module. A solid understanding of ITIL 4 and Lean Six Sigma principles is preferred, but certification is not mandatory. You should possess strong analytical and problem-solving skills, an understanding of process design principles, and the ability to assess risk and impact across complex IT landscapes. Effective communication and interpersonal skills are essential, as you will be facilitating cross-functional discussions and documenting policies, processes, and procedures clearly and effectively. Experience in related processes such as INM, CHM, SACM, and RFF is advantageous. We are looking for someone who is motivated to innovate and excel in teamwork. Fluency in English is required, and knowledge of German is a plus.

Join our team as a Process Manager, where you will play a pivotal role in optimizing our IT Release and Deployment Management processes. We are looking for a professional with at least 3 years of relevant experience who possesses advanced knowledge of ITIL 4, particularly in areas such as Release Management, Deployment Management, and Change Enablement. You should have hands-on experience with server patching practices, tools, and schedules within enterprise environments. Familiarity with Lean Six Sigma methodologies is a plus, though certification is not mandatory.Your expertise in ServiceNow, specifically in modules related to Release Management and Change, will be invaluable. We seek a candidate with strong analytical and problem-solving skills, a solid understanding of process design principles, and the ability to assess risks and impacts across complex IT landscapes. Excellent communication and interpersonal skills are essential, as you will facilitate cross-functional discussions and document policies, processes, and procedures effectively.If you are motivated to innovate and thrive in a teamwork-oriented environment, we encourage you to apply. Proficiency in English is required, while knowledge of German would be advantageous.

Location: Fully Remote / Work from HomeStipend: ₹15,000 fixed plus performance-based incentives up to ₹5,000 monthlyDuration: 6 monthsWorking Hours: 10:00 AM – 7:00 PMWork Days: 6 days a weekEligibility: Bachelor’s degree (completed or in final year)Full-time Opportunity: Potential conversion to a full-time position with a CTC of up to ₹6 LPA, contingent on performance.