Director of Digital Customer Success

ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.

OPPORTUNITY OVERVIEWJoin ZeroFox as a Digital Customer Success Manager (CSM) dedicated to supporting our tech-touch customer segment. This role focuses on enhancing post-sales engagement through innovative, scalable solutions, automation, and proactive customer education. As a CSM, you will be a trusted advisor to clients, helping them maximize their platform usage and resolve challenges through effective digital engagement. This position requires technical proficiency, a strong customer advocacy mindset, and the capability to deliver value through data-driven insights and programmatic support.The ideal candidate will possess a proven history of managing multiple customer accounts in a SaaS environment, combining technical expertise with consultative skills to enhance customer engagement and success.

As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.

Role overview The Technical Customer Success Manager at Kong Inc. serves as the primary point of contact for clients in Karnataka, India. This position centers on helping customers achieve their objectives with Kong’s products, guiding them through each stage of implementation and adoption. What you will do Support customers as they integrate and use Kong’s solutions in their environments. Act as a trusted advisor, offering guidance to ensure clients gain the most value from their investment. Build and maintain strong relationships with customers, addressing their needs and questions as they arise. Requirements Experience working with clients in a technical capacity. Strong communication skills and the ability to build lasting partnerships. Located in Karnataka, India.

Join our dynamic team at weekday-1 as a Customer Success Executive. In this role, you will be pivotal in ensuring our clients achieve their desired outcomes while utilizing our products and services. You will act as the primary point of contact for our clients, offering support and guidance, addressing concerns, and fostering a positive relationship that drives customer satisfaction and retention.

As a Customer Success Executive at weekday-1, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibilities will include onboarding new clients, addressing their queries, and ensuring they derive maximum value from our products. You will collaborate closely with cross-functional teams to drive customer success initiatives and foster lasting relationships with our clients.

Safe is hiring a Customer Success Advisor based in Bengaluru or New Delhi. This role centers on supporting clients and building strong relationships to help them succeed with our platform. Role overview The Customer Success Advisor acts as a key point of contact for customers. The main focus is to engage with clients, understand their needs, and deliver attentive service. By guiding customers through the platform, the advisor helps them get the most value from Safe’s products. What you will do Communicate with clients to understand their goals and challenges Provide support and guidance on using the Safe platform Work to resolve issues and answer questions promptly Build and maintain positive, long-term relationships with customers Location This position is open in Bengaluru or New Delhi.

About MixpanelMixpanel is an innovative event analytics platform designed for creators who seek immediate insights from their data—no SQL skills needed. By empowering every team within the organization to visualize and understand the effects of their contributions on product, marketing, and revenue outcomes, we enable informed decision-making.With over 9,000 satisfied clients, including industry leaders like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is dedicated to providing an analytics solution that is comprehensive, reliable, and accessible to all.About the Customer Success Team:Our Customer Success and Solutions Engineering teams function as analytical consultants who immerse themselves within our enterprise client teams to ensure successful business outcomes. We collaborate with prospects and clients throughout their journey to discern value drivers and act as the technical liaison to our Sales team, facilitating the delivery of that value. You will work closely with Account Executives, Account Managers, Product, Engineering, and Support to implement self-service analytics effectively, assist clients in managing transitions, execute technical projects that delight our customers, and ultimately enhance the ROI of their Mixpanel investment.About the Role:As a Customer Success Architect, you will engage with customers throughout their journey, starting with pre-sales by conducting proof of concepts that showcase rapid value, and continuing through post-sales onboarding and implementation to set clients up for enduring success with scalable solutions and best practices in data governance. Throughout the customer lifecycle, your role will involve understanding how analytics can generate business value and advising clients on how to optimize Mixpanel's utility, including managing change during its rollout, defining and achieving ROI, and identifying enhancements in their analytics usage. For large enterprise accounts, you will work alongside Account Managers post-onboarding to foster data trust and product adoption across hundreds of end-user teams through a structured change management approach.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to enhance our partnerships with Original Equipment Manufacturers (OEMs) and Managed Security Service Providers (MSSPs). The primary focus of this role is to foster long-term success, encourage product adoption, and improve retention rates among our strategic partners who integrate, resell, or operationalize ZeroFox capabilities within their security solutions.This position is distinct from traditional customer success roles, as it emphasizes partner empowerment, technical integration, operational scalability, and commercial alignment. The CSM acts as a trusted advisor to OEM and MSSP partners, ensuring that ZeroFox solutions are seamlessly integrated into partner workflows, consistently delivered at scale, and set up for future growth.The perfect candidate will possess strong technical skills, operational discipline, and the ability to collaborate effectively with partners managing security services for their clients. A background in supporting API-driven solutions, data feeds, and scalable service delivery models is essential for success in this role.Partner Success & EnablementOversee post-sales success for a portfolio of OEM and MSSP partners, emphasizing long-term adoption, retention, and growth.Serve as the primary contact for partner enablement, platform optimization, and ongoing technical support.Forge strong relationships with partner stakeholders across product, engineering, security operations, and service delivery teams.Assist partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings.Technical Integration & Platform ExpertiseAct as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models.Provide guidance on API-based integrations, data feeds, and platform configurations tailored to partner use cases.Facilitate communication between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution.Help partners design scalable and repeatable implementations that support the growth of their downstream customer base.Operational Excellence & ScaleImplement customer success strategies using standardized playbooks, documentation, and repeatable engagement models.Identify operational risks related to scale, performance, data quality, or service delivery and proactively mitigate them.Assist partners in defining and refining workflows, service level agreements (SLAs), and success metrics associated with their ZeroFox-powered offerings.Contribute to the creation of best practices, internal documentation, and partner-facing enablement resources.Cross-Functional CollaborationWork closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams.Advocate for partner needs by identifying potential enhancements and ensuring alignment with ZeroFox capabilities.

WHO WE AREBalbix stands at the forefront of cybersecurity posture automation, empowering organizations to uncover, prioritize, and address hidden risks and vulnerabilities with remarkable speed. Our robust platform facilitates seamless data collection and extensive analysis, ensuring rapid deployment and immediate reduction of breach risks.With a clientele that includes numerous Fortune 1000 companies, Balbix is backed by prominent figures such as John Chambers, the former CEO and Chairman of Cisco, and leading Silicon Valley VCs and global investors. Our innovative approach has garnered accolades, being described as magical, and has received glowing reviews along with customer testimonials, multiple industry awards, and recognition as a Gartner Cool Vendor, as well as accolades from Frost & Sullivan.About this Role:As a Customer Success Manager at Balbix, you will play a pivotal role in collaborating with clients to understand their Cyber Risk management needs. You will guide them in leveraging Balbix's solutions to achieve their objectives, ensuring effective implementation and fostering positive outcomes. This is a highly consultative position, directly impacting adoption, growth, and customer advocacy.

ZeroFox is on the lookout for a dedicated Customer Success Manager (CSM) to cultivate and maintain robust post-sales relationships with our diverse clientele across various industries. Our CSMs are pivotal in driving value for our customers, acting as trusted technical advisors and key support contacts. Your role will involve exceeding customer expectations through proactive platform updates, insightful reporting that demonstrates the effectiveness of their solutions, continuous education, and robust advocacy for their needs. You will collaborate with customers to outline their business and technical requirements while supporting our product and services teams in defining the scope of work. The ideal candidate will excel in nurturing relationships, both internally and externally, provide amicable solutions, and possess technical expertise in the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, or Systems/Software Development, particularly with experience in the setup and delivery of similar SaaS products, will be given priority consideration.

Our MissionAt Fiddler, we acknowledge the profound influence of AI on people's lives. Our mission is to instill trust in AI technologies. With the emergence of Generative AI and Agents, the scope of risk has expanded, complicating the assurance of effective AI applications. Fiddler empowers organizations to proactively address these challenges by deploying transparent and trustworthy AI solutions.We collaborate with AI-focused organizations to establish a sustainable framework for responsible AI practices, fostering trust with their users. AI Engineers, Data Scientists, and business teams utilize Fiddler AI to monitor, assess, secure, analyze, and enhance their AI solutions, ultimately driving superior outcomes. Our platform enables both engineering teams and business stakeholders to grasp the "what", "why", and "how" of AI outcomes.Meet Our FoundersFiddler AI was founded by Krishna Gade, an engineering leader with experience at Facebook, Pinterest, Twitter, and Microsoft, and Amit Paka, a product leader with a background at Microsoft, Samsung, PayPal, and multiple startups. We are supported by Insight Partners, Lightspeed Venture Partners, and Lux Capital.Why Become a Part of Our Team?Our team is dedicated to fostering trust in AI, enabling society to leverage its potential responsibly. Joining us means making a meaningful impact by ensuring operational transparency and security for AI applications at production scale across various industries. As an early-stage startup, we have a quickly expanding team of intelligent and empathetic individuals—doers, thinkers, creators, builders, and everyone in between. The pace of innovation in the AI and ML industry presents monumental learning opportunities. This is your chance to be a pioneer in the field.Fiddler has been recognized as a leader in AI Observability, earning multiple accolades, including being listed in the 2022 a16z Data50, 2021 CB Insights AI 100, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups, and being named a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our talented team, you will contribute to advancing the AI Observability landscape.‍ Your Role:As a Forward Deployed Engineer, you will bring trustworthy AI to life for our clients by deploying, customizing, and optimizing complex, high-impact AI observability and agentic solutions in the field. You will be a hands-on builder and strategic partner, translating customer needs into actionable solutions.

ZeroFox is on the lookout for a dynamic Customer Success Manager (CSM) to strengthen and nurture post-sales relationships with a diverse clientele across various industries. As a CSM, your role will be pivotal in driving value by acting as a trusted technical advisor and support contact for ZeroFox customers. You will surpass customer expectations by proactively updating their platforms, generating insightful reports demonstrating the effectiveness of their solutions, offering continuous education, and advocating for their unique needs.The ideal candidate will collaborate with customers to define both business and technical requirements while assisting the product and services teams in outlining the scope of work. Successful CSMs will have a knack for relationship-building, both internally and externally, delivering amicable customer solutions, and possessing a strong technical proficiency on the ZeroFox SaaS platform. Candidates with backgrounds in Customer Success Management, Project Management, Business Analysis, Systems or Software Development, or those familiar with the setup and delivery of similar SaaS products, will be given preferential consideration.

As the Director of Customer Operations at Laundryheap, you will lead our commitment to customer satisfaction and operational excellence. You will be responsible for developing and implementing strategies that enhance our customer experience, streamline our operations, and drive improvements across all customer touchpoints.Key responsibilities include managing customer support teams, analyzing customer feedback, and ensuring that service delivery meets our high standards. You will collaborate cross-functionally to identify opportunities for process enhancements and to ensure our operations align with corporate goals.This position requires a visionary leader who is passionate about customer service and operational efficiency.

Location: India (remote). Big Ideas. Real People. At Orca Security, we are dedicated to creating an environment where talent knows no boundaries. Our collaborative spirit and ambition have propelled us to unicorn status, establishing us as a global leader in cloud security innovation. If you are eager to be part of a dynamic team that inspires one another daily, this is your opportunity to join our Customer Success team and help shape the future of cloud security! Highlights High-growth: In just seven years, we've achieved remarkable milestones, doubling our workforce and tripling our customer base within the last two years while expanding our product offerings. Disruptive innovation: Our founders recognized that conventional security was inadequate for the cloud, leading us to pioneer agentless technology and position ourselves as the most comprehensive and innovative cloud security provider. Well-capitalized: As a cybersecurity unicorn valued at $1.8 billion, Orca Security is supported by a stellar group of investors, including Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest personally after thorough evaluation. Respectful and transparent culture: Our leadership team is accessible and values knowledge sharing, empowering every employee to contribute to the future of our industry. About the Role As a Customer Success Specialist at Orca Security, you will be instrumental in managing customer accounts, facilitating contract renewals, and driving overall customer success. You will act as the primary liaison for our customers, establishing strong relationships, tracking their progress with our platform, and identifying upsell opportunities. Your mission is to help our customers fully leverage Orca's security solutions and achieve their security goals. Your Day-to-Day Responsibilities Serve as the main point of contact for assigned customer accounts, nurturing and sustaining strong, long-term relationships. Oversee and manage contract renewals, ensuring timely communication and a seamless renewal process.

Join our client's innovative team in Bengaluru!We are looking for a dynamic Customer Success Manager specializing in Partnerships and Implementation for a leading voice AI startup. This company is pioneering the development of autonomous voice AI agents that efficiently handle millions of real-time calls for top-tier clients including PhysicsWallah, Vedantu, Aditya Birla, Paytm Insurance, and Tata 1mg.Salary Range: ₹1,000,000 - ₹1,500,000 (INR 10-15 LPA)Minimum Experience: 1 yearEmployment Type: Full-time

As a Fixed Wireless Customer Success Engineer, you will play a pivotal role in ensuring that T1/T2/T3 Service Provider customers enjoy a seamless experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. You will proactively address customer challenges, identify opportunities for enhancement, and provide essential guidance and support as required.Primary Responsibilities:1. Expertise in Fixed Wireless Access: Leverage your strong technical acumen in outdoor PMP and PTP Licensed and Unlicensed Fixed Wireless Access systems. Familiarity with RF fundamentals including frequency capabilities, channel bandwidth, modulation schemes, and transmission methods is essential. A solid understanding of microwave propagation and relevant standards such as 3GPPP and IEEE 802.11 is required.2. Network Design and Configuration: Design and configure outdoor fixed wireless networks tailored to meet customer business needs while adhering to industry best practices. Responsibilities include conducting link budget planning, site surveys, selecting appropriate equipment, and configuring network apparatus such as base stations, CPE/Subscriber Modules, and related tower equipment.3. Security Implementation: Apply your knowledge of wireless security protocols to configure and manage authentication, encryption, and access control features.4. Troubleshooting Expertise: Demonstrate your ability to diagnose and resolve network issues related to outdoor infrastructure, including signal interference and connectivity challenges, utilizing tools such as Wireshark.5. Outstanding Communication Skills: Exhibit excellent verbal and written communication skills, enabling you to explain technical solutions to non-technical clients effectively.6. Customer Service Orientation: Showcase strong customer service skills, adeptly handling inquiries and complaints while delivering top-notch technical assistance.

Join our dynamic Enterprise business unit at Apna, where we are dedicated to driving revenue, enhancing sales, and ensuring customer retention. Our team is structured into three key areas: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. Each sales team is tailored to specific industry expertise, while our customer support and marketing teams operate horizontally. Together, we play a crucial role in maintaining a healthy job marketplace, leveraging our brand partnerships to improve candidate retention and attract new talent. By securing larger mandates from new clients, we provide strategic insights that guide both growth and product development.As a Customer Success Manager, you will be responsible for providing exceptional support, nurturing relationships, and expanding business opportunities for 400-500 Tier 5 enterprises, with the goal of elevating these organizations to higher tiers. Depending on workload, you will manage 150-300 organizations. Tier 5 enterprises typically exhibit SMB-like purchasing behaviors, with smaller ticket sizes and engagement levels, often interacting with junior to mid-management clients.Your career path within the team is designed for growth; you will progressively manage Tier 1 to Tier 4 clients and collaborate closely with Pod leads and the CSM head on major accounts.Responsibilities Include:Conducting proactive and periodic outreach to recruiters to gauge account health.Executing extensive telephonic outreach to recruiters and administrators, adhering to our outreach SOPs to resolve client issues and foster Apna’s growth.Identifying reasons for low consumption and Net Promoter Score (NPS) and addressing these challenges through self-initiatives or by engaging our priority support team.Maintaining comprehensive documentation and closing the loop on red flags, while regularly sharing the “Voice of the Customer.”Owning Net Revenue Retention (NRR) for assigned organizations.Focusing on existing accounts with a client-centric retention strategy, identifying the best products suited for varying roles and locations.Recognizing training needs and creating timely tickets for product webinars, along with sharing tutorial resources via WhatsApp.Analyzing client requirements and proposing tailored solutions for talent acquisition and branding needs.Supporting large sales initiatives led by the Enterprise Pod.Highlighting significant upsell and cross-sell opportunities to Pod leads by identifying key decision-makers within organizations.For select clients, performing sales analysis, usage reviews, and product analysis on a monthly basis to identify usage patterns and hiring trends.Managing complex sales scenarios and securing clients based on delivered value.

Join CommerceIQ as a Customer Success Specialist in our dynamic advertising team. In this pivotal role, you will empower our clients to leverage Amazon Ad Search effectively, ensuring they achieve their advertising goals and maximize their return on investment. Your expertise and support will be essential in guiding our clients through the intricacies of advertising solutions.

About Hevo DataHevoData.com is the choice of data-driven enterprises such as Doordash, Footlocker, Arhaus, and Santander. Our fully managed Automated Pipelines empower organizations to seamlessly consolidate data from diverse sources including Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Founded in San Francisco and Bengaluru, we proudly serve over 2000 customers across 45+ countries, specializing in e-commerce, financial technology, and healthcare. Backed by notable investors like Sequoia Capital, we have successfully raised $42 Million and are poised for our next phase of accelerated growth!Our Mission: At Hevo, we strive to empower every organization to harness the power of data. Our journey began four years ago with the launch of our flagship product, the “Data Pipeline.”The Hevo Pipeline is a no-code platform designed to unify all data sources within an organization, providing a comprehensive view of business operations. It integrates with over 150 data sources, including Databases, SaaS applications, and Advertising Channels.Currently, we assist nearly 2000 companies in over 40 countries to become more data-centric. Our goal is to simplify technology to the extent that anyone can resolve their data challenges, regardless of their technical expertise.Role Overview: Customer Success EngineerAs a Customer Success Engineer, you will take ownership of Hevo Data's customer relationships from onboarding through to retention. Your role will involve collaborating with Hevo's customers to build and launch data pipelines, while also driving product adoption, client retention, and business growth. You will work closely with Internal Product Experts, Account Executives, Product Support, and Engineering to serve as the primary technical contact for all customer interactions. This partnership enables us to continually enhance our platform's functionality and user benefits.This position reports directly to the Head of Customer Success. Ideal candidates will possess expertise in data warehousing, data pipelines, and ETL/ELT, enabling them to provide strategic and consultative recommendations on all technical matters related to Hevo.Your Responsibilities:● Manage a designated set of customers and ensure their retention and satisfaction.● Act as a technical consultant and advisor during the post-sales phase, providing guidance on solutions.● Facilitate customer onboarding processes and develop engaging onboarding experiences.